Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
There nothing bad I can say the guy there was so patient and helpful.I really appreciated him.
CHEVELLE SMITH WALLACE
Rating:
5.0
Truck was great. Armand was extremely helpful in assisting me with the rental.
Keith Cornell
Rating:
5.0
Customer did not leave a comment.
George Phillpot
Rating:
5.0
Cartersville Storage has been a great experience. Words I would use to describe it are helpful, kind, professional and courteous.
Keith Puckett
|
Reservation
Rating:
5.0
Customer did not leave a comment.
Jeff Peterman
Rating:
3.0
Your U-Haul system is all messed up. First they gave me a reservation at a place that was closed on Friday so when I show up on Friday, I have to call the number on the front door and they say they’re closed and they can’t rent it to me when I have one reserved for two days. So then when I find another one at least they’re a decent location. But then I’m forced to use your app to sign in I have to download a freaking app. I have to use it instead of just using the Internet. I don’t want your app. I think your app is garbage. There’s no one there at the time to drop it off so I have to use your piece of garbage app. Then I have to take off restrictions that I have on my phone for showing my location because you have to use my location so I have to do even more adjusting with my phone. I don’t think I’ll be using U-Haul again if it’s gonna be this much of a hassle every single time I have enough things on my phone I don’t need a U-Haul app that I’m going to delete immediately after that’s retarded. You people know that if I use U-Haul every day sure I might need a nap but I don’t, no one does
Jeromy Cooper
Rating:
5.0
Customer did not leave a comment.
Andrew Csondor
Rating:
4.0
Canceled
Simeon Brathwaite
Rating:
5.0
Customer did not leave a comment.
Joanna Leifeld
Rating:
5.0
Customer did not leave a comment.
EUGENE BATTEN
Rating:
5.0
Great customer service!
Michael Boles
Rating:
4.0
I couldn't have found a better place. I was treated respectfully and always had access to my belongings.
Only problem that I did have was one of the units had let some water into it ! Not a lot but I could see the floor wet on one side. Unfortunately a two antique dressers from the mid 1800s and a mirror had mold or mildew on them! After a good cleaning it appears nothing was permanently damaged . Blessed I am.
LISA PHIPPS
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Alfes Thompson
Rating:
4.0
The truck needs to be serviced It was supposed to be a smooth ride it was jumping and rock back and forth in my seat
Aldrick Saunders
Rating:
5.0
I forgot the guys name but he was great…answered all my questions. Checking out and back in read a breeze.
Brian Wheeler
Brian Wheeler
Rating:
5.0
Nothing.
Job well done.
Philip Lewis
Rating:
5.0
Everything was great. We rented a 28ft truck with car dolly and had a 725 mile move. Truck was clean and very comfortable. All the uhaul representatives were very nice ans explained everything great
KEVIN CHARLESTON
Rating:
5.0
Thank you for the easy truck rental. Just what we needed for the day.
John Troxel
Rating:
5.0
Customer did not leave a comment.
William Raines
Rating:
5.0
Customer did not leave a comment.
Chris Carter
Rating:
5.0
It was a wonderful, friendly experience! Thank you for everything!
TIKEYIA SEAWRIGHT
Rating:
5.0
Well done!
Philip Lewis
Rating:
5.0
Customer did not leave a comment.
TERRY UNDERWOOD
Rating:
5.0
Customer did not leave a comment.
Terry Underwood
Rating:
5.0
Customer did not leave a comment.
Michael Black
Rating:
5.0
Customer did not leave a comment.
Andre Exum
Rating:
5.0
Customer did not leave a comment.
Miguel Angel Soto Torres SR
Rating:
5.0
The gentleman in charge was delightful. I would use this location just because of his kindness and positive outlook.
Carol Rittenhouse
Rating:
3.0
The app used to pick up the truck is very cumbersome and not helpful at all. It would be more helpful for some of the items to be entered ahead of time as well as the multiple forms of identification. If they are available to enter before picking up, it is not easily found.
Valerie Spencer
Rating:
5.0
Customer did not leave a comment.
Ennis Denham
Rating:
5.0
Customer did not leave a comment.
GENE LEE
|
Overall Experience
Rating:
5.0
Nothing
Costumer Service was awesome
SONYA WASHINGTON
Rating:
5.0
Everything was very professional really nothing to improve
April Lima
Rating:
5.0
The gentleman who received equiptment was very helpfull and went beyond in service. We need more people like him in this world.
CESAR ESCALANTE
Rating:
5.0
Customer did not leave a comment.
Deborah Russo
Rating:
5.0
Management was very helpful and friendly!
Ronnie Currey
|
Overall Experience
Rating:
2.0
the check engine light kept coming on and the cost of the millage is way too high when your refilling the gas tank as well. when you lease the truck and return it to the same location you should not be charged millage or have a set millage allowance that you get before you start getting charged extra. if i would have realized this i would have went through another rental company
Ryan Tucker
Rating:
1.0
returned the tank with the amount of gas it was supposed to be filled with and still got charged a gas fee. very disappointed and not satisfied with my u-haul experience
jordan rauth
Rating:
5.0
The guy was very professional and would recommend 5/5. He pointed out everything wrong with the body already so I wouldn’t worry too much and also helped ease a lot of financial stress
Austin Free
Rating:
5.0
Customer did not leave a comment.
Shaneeta Dickens
Rating:
5.0
Armon (I hope I got it right!) was extremely pleasant and helpful with my drop off at this location. My drop off was quick, simple, and efficient. Thank you for your help in making the drop off seamless!
Brittney Farrington
Rating:
5.0
Customer did not leave a comment.
Jami Williams
Rating:
5.0
Customer did not leave a comment.
Steve Campbell
Rating:
5.0
Thank you for finally getting rid of the spinning ball mount hitch! I always hated that damn thing.
jammie lee
Rating:
5.0
Very nice everything
Guadalupe Ferrer calderon
Rating:
5.0
Customer did not leave a comment.
Christopher Lopez
Rating:
2.0
I had 2 blowouts and 1 flat on this trailer at separate times. It was not inspected properly by the rental agent
Mark Bagley
Rating:
5.0
Customer did not leave a comment.
Brian Rudd
Rating:
5.0
Customer did not leave a comment.
Anne Miller
Rating:
3.0
Bait & Switch, I was given a price on UHaul.com and told I need XX amount of money. When getting there the truck I rented was not available only the auto transport was there for near $200 + or - by the time they got me a box truck instead of a pickup the price had almost double. Better to work with folks that give you the whole truth up front “As Penske does”. Next time I have to move anything I will wait until Penske has a truck available. I was not happy with the Bait & Switch asI am 75 and live on a fixed income.
Mike Riley
Rating:
5.0
The gentleman that was there made sure all was correct and safely connected. He was thorough in his tasks and explained all items related to the task I needed for towing my car.
Patrick Gainey
Rating:
5.0
Service was incredible
Aldrick Saunders
Rating:
5.0
Received a follow up call and the gentleman was so wonderful and informative. Provided me all the information I needed to return my U-Haul from where to park the truck, how to use the self check in and where to place the keys. He was super friendly.
Jonathan Jackson
Rating:
5.0
Very easy mobile rental!!!
Cedric Jones
Rating:
5.0
N/A
Shawn Dela Cruz
Rating:
5.0
Customer did not leave a comment.
Jose Ralph Fernandez
Rating:
4.0
Customer did not leave a comment.
Monesha Battle
Rating:
4.0
Customer did not leave a comment.
Tommy Robertson
Rating:
5.0
And the guy there was really funny and nice
Keyama Lennan
Rating:
5.0
Customer did not leave a comment.
Gairo Soto
Rating:
5.0
Excellent customer service & online support! Easy to reserve online, pick up & return. Armand makes sure you have everything you need!
Erika Bailey
Rating:
3.0
Customer did not leave a comment.
Ashley Griffith
Rating:
5.0
Customer did not leave a comment.
Henrry Hernandez
Rating:
5.0
Facility operator was extremely courteous, efficient, and very helpful. He showed me how to use the dolly and walked me through the process step-by-step.
Roberto Restrepo
Rating:
5.0
Customer did not leave a comment.
Tonya Hyatt
Rating:
5.0
Customer did not leave a comment.
Linton Mathews
Rating:
5.0
This location should get 10 statrs!!! They were wonderful, professional, helpful and took great care. Excellent customer service!!!
Lynn Aycock
Rating:
5.0
Great customer service great attitude the best we have ever worked with at uhaul
Jerry Williams
Rating:
5.0
Customer did not leave a comment.
Jennifer Edwards
Rating:
5.0
Fantastic customer service! Very friendly and helpful!
Chris Page
Rating:
4.0
the pickup site was changed without informing me, and then the new place wasn't going to be open on the day I needed the equipment, so I had to pick it up early. It was very confusing.
Joy Bjornberg
Rating:
3.0
Customer did not leave a comment.
Carlos Acevedo
Rating:
5.0
Customer did not leave a comment.
chris bjornberg
Rating:
5.0
Customer did not leave a comment.
Cathy Roe Felshaw
Rating:
5.0
Customer did not leave a comment.
Rose Tackett
Rating:
5.0
The manager was extremely helpful. He personally found a 20ft truck for me instead of the large 26ft. His customer service was above and beyond!
Steve Collins
Rating:
5.0
Customer did not leave a comment.
Elexis Price
Rating:
5.0
I dropped the keys in the dropped box.
Safira Green
Rating:
5.0
Owner Armand is extremely helpful and knowledgeable about Uhaul and storage.
Todd Causby
Rating:
5.0
Customer did not leave a comment.
SHEILA CAMPBELL
Rating:
5.0
Customer did not leave a comment.
Kennethia Thomas
Rating:
5.0
Customer did not leave a comment.
Ronnie Hortman
Rating:
5.0
The vehicle had terrible tire alignment very unsafe for hauling loads please be careful
Yatik Shah
Rating:
5.0
Customer did not leave a comment.
Teresa Krause
Rating:
5.0
Friendly excellent service!
Jesse Adkins
Rating:
5.0
This storage facility was great for us. We just needed a room for a month and they were very accommodating. The employee, Armand, was very nice. We weren’t able to get the room I originally reserved, but they had another one that worked just as well and was cheaper. The only thing I didn’t like about it was that there was no gate outside so anyone could just come in. Other than that, it was great and I will use them again.
Amanda Richey
|
Overall Experience
Rating:
5.0
Nothing
Robert Crowe
Rating:
5.0
They where so friendly and nices
Felicia Lewis
|
Overall Experience
Rating:
5.0
Guy who helped us, the owner we think, was very informative, very helpful, and did all the work for us, hooked the trailer up to our truck and unhooked it when we returned it. He was incredibly friendly and personable and didn't make us feel like just a number, but a customer who they'd want to return and form a working relationship with.
Michael Kean
Rating:
4.0
Customer did not leave a comment.
Kendall Harvey
Rating:
3.0
Location was pretty standard looking. I won't say it's appealing, but it wasn't filthy. Didn't meet with any personnel as the business was closed when we arrived. Not an ideal location to return equipment to since there is a very low underpass tunnel right at the location and we ended up having to add more miles to return it.
Ava Abernathy
Rating:
3.0
Not a man’s location. Very little space for storage or turning around for anything with the trailer. At the very back end of the parking lot with no ability to drive around the building or turn around in the back.
Tony Massing
Rating:
5.0
Customer did not leave a comment.
SHARON LEARY
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tammie Lawler
Rating:
3.0
The truck drop off from the individual renting it before myself was late. So when I arrived ontime to pick up the truck, there was no truck. That's no fault of the business renting the equipment. They did reach out a few minutes before our arrival to inform me of this problem. Even discussed the idea of renting elsewhere but decided timing wise it was probably best to see if the truck showed up. We waited for a long time to receive the rental I needed at the time I needed it and it put us behind on a scheduled to move. The experience was just more stressful than it needed to be.
Rachel Archer
Rating:
5.0
Customer did not leave a comment.
June Sheets
Rating:
5.0
Customer did not leave a comment.
Lamarr Phillips
Rating:
5.0
Great storage company. Had no issues and site manager went out of his way to be helpful. If I ever need storage again I will get a unit here. Very well maintained and clean and accessible.
Sherry Cornett
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
lane mccoy
Rating:
5.0
Customer did not leave a comment.
Raymond Belknap
Rating:
5.0
Nothing! Very happy with service/truck!!
Robert Crowe
Rating:
5.0
I was told it was $20.00 extra per day and I got charged $25.00. Not Kool. 4extra days and to begin with it all was $64.99 I don't understand how my bill ended up being $$204.00. Please explain that to me.
RUTH CUNNINGHAM
Rating:
5.0
Customer did not leave a comment.
Alex Dial
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Faul Silva
Rating:
5.0
Customer did not leave a comment.
Constance Wilson
Rating:
5.0
Do not change a thing. Great guy!
Brian Romine
Rating:
5.0
Customer did not leave a comment.
PATRICK MAGEE
Rating:
5.0
We know the owner and he is very nice and cares how his customers are serviced. He’s always looking for ways to be more efficient and ensures the facility is maintained and secure for his customers. It was great dealing with Mario. Thanks, K. Atkins
Cathrine Atkins
|
Overall Experience
Rating:
5.0
The 10 x 20 climate control storage unit was perfect for our needs. The storage unit facility is very safe and secure, easy to access, and things could not have gone better!💯
The manager Armand is top notch! He is the best manager, and Uhaul is so lucky to have him. The office and premises are always so clean. Armand is so hard-working. He is always one step ahead with any questions or needs, and is so pleasant to talk to!🤓 I will not hesitate to refer anyone that is in the cartersville area; when they happen to need a storage unit or truck.
Thank you so much Armand for all you do!
I hope we hear from you in the not too distant future. God bless and Godspeed our dear friend. May peace, health, happiness, and prosperity follow you always.
Talk to you soon🏞️🌄
Thanks for everything!
Sincerely,
Lindsey Roberts
Lindsey Roberts
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
James Russell
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Elaine Edwards
|
Overall Experience
Rating:
5.0
Great location, clean and secure, super attentive and friendly staff and reasonable rates. I would highly recommend this facility.
Cassandra Crute
|
Overall Experience
Rating:
5.0
Armond is the absolute best and outgoing storage facility owner! He goes above and beyond to make sure your needs are met. Highly recommend this facility if you're needing to store your belongings
Tony Perry
|
Overall Experience
Rating:
5.0
Very helpful and friendly!
Chris Nycum
|
Overall Experience
Rating:
5.0
Storage facility was well kept, secure. Easy access to unit. Affordable. Friendly manager.
Debra White
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KATIE ANDERSON
|
Overall Experience
Rating:
5.0
Armand was a pleasure to work. He is vey friendly and willing to help the customer in any way that he can.
Lisa Wheeler
|
Overall Experience
Rating:
5.0
excellent storage and manager
Roy White
|
Reservation
Rating:
5.0
Melissa at this location was awesome. She offered to help find me a truck since 1-800-go-uhaul failed to do their part. Melissa also gave me her cell# just in case we needed her after hours.
Connie Strange
|
Reservation
Rating:
5.0
The manager was great. There was some issues come up with the booking, but she had a plan and a way to fix it immediately on 2 separate occasions. She even helped us move and was always available.
TIMOTHY GUNN
|
Reservation
Rating:
5.0
Melissa and Armand are more than helpful!. I arrived at the storage unit, I needed to leave things on the truck for the morning and Armond helped me with a lock!
Amy Livingston
|
Reservation
Rating:
5.0
I am very happy with the experience and would recommend to everyone that needs them.
James David Coleman
|
Reservation
Rating:
5.0
What a gem you have in your staff! She was very helpful, and went above and beyond to help us get what we needed! Our thanks to her!!
Wendi Ramos
|
Reservation
Rating:
5.0
The lady who works the desk, I believe her name is Donna, was exceptionally nice and helpful. She made my experience much more pleasant and is a great asset to the company.
DUSTIN WAGGONER
|
Overall Experience
Rating:
5.0
Dedria was always a pleasure to communicate with each month when I paid by phone. I was totally satisfied and secure with leaving my things in storage at Cartersville Storage. I will recommend it.
LAURA YURET
|
Overall Experience
Rating:
5.0
We ultimately chose not to complete our booking with them but, the associate that helped us was OUTSTANDING and if the situation were different, we would have definitely booked with her.
Privacy Request
|
First Impressions
Rating:
5.0
Storage facility was climate controlled and clean on the inside. Loading into facility was easy.
Privacy Request
|
First Impressions
Rating:
5.0
great place.
Privacy Request
|
First Impressions
Rating:
4.0
Very Friendly and fast!
Privacy Request
|
First Impressions
Rating:
4.0
I called the management office for some general questions. Tamera was very helpful. I`d recommend this location to anyone that asked.
Privacy Request
|
First Impressions
Rating:
4.0
The personnel there was very helpful.
Privacy Request
|
First Impressions
Rating:
3.0
Friendly and helpful.
Privacy Request
|
First Impressions
Rating:
5.0
An easy experience to move in to. Found staff very helpful and friendly.