Comentarios del cliente para Carter Prepaid

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Carter Prepaid

Grado total:

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Temetrice T. en

Grado:

El cliente no dejó un comentario.

RODNEY P. en

Grado:

Store Manager was courteous, explained the mobile app and pickup process. Return was a breeze. Will recommend this location to my friends and will use this location again.

Regina B. en

Grado:

El cliente no dejó un comentario.

Kimbery K. en

Grado:

Very friendly and helpful!

Nicole M. en

Grado:

While we had no problem with this location, the overall experience with uhaul was very disappointing to say the least. I reserved 2 dolly's and 6 blankets to pick up at my local Nashville ga store. They could not locate my reservation and they did not have my items in stock for my reservation. We had to drive 40 minutes away to a different location to pick up our reserved items. Then we were charged twice for the same items. Uhaul did give us a credit, but it was a terrible experience altogether. I cannot say I would recommend uhaul for dolly reservations in my small town. What is the purpose of a reservation if the items are not there?(uhaul even called to confirm items were there but they were not when I arrived). Very disappointed customer. Nicole McMillan

TIFFANY F. en

Grado:

The vehicle was disgusting, sand everywhere, smelled like a wet camel. Did not do a vehicle walk around or provide and proof of service maintenance for the vehicle. Did not have the requested supply of blankets.

Deborah R. en

Grado:

El cliente no dejó un comentario.

PEARLIE J. en

Grado:

Give people their money back when said stop taking people money

LEQUITA M. en

Grado:

N/A

TYKIA F. en

Grado:

My deposit is still not back on my card.

Ernest F. en

Grado:

After hours communication

natasha w. en

Grado:

El cliente no dejó un comentario.

Valisha B. en

Grado:

El cliente no dejó un comentario.

brenda s. en

Grado:

the personnel should identify themselves as to who they are when approaching person returning uhaul equipment

Zebedee M. en

Grado:

keep vehicles more cleaner.

JOHN K. en

Grado:

They were closed and we just dropped it off and put the key in the drop off box.

Howard B. en

Grado:

Very Pleased. Needed help with on line check in and appreciated the great service.

nacy d. en

Grado:

Nothing really....??

Nastasia H. en

Grado:

I was sent to this location as a result of my reservation not being honored at TMR auto sales. After speaking customer service and having to take two lyft trips instead of the one trip planned on my limited funds. in addition to that I had a hour delay in the cold trying to picking up the truck bc of complications with the app and the store being close despite it stating its open at 10am on Saturday online via Google and uhaul site. I was able to get a uhaul truck to move my furniture. The csr also processed my $50 reservation guarantee WHICH WAS NOT SHOWN ON MY FINAL RECEIPT issued via email. I am still waiting my $ 50 dollar credit for this horrible inconvenient experience.

Lloyd H. en

Grado:

El cliente no dejó un comentario.

mariah n. en

Grado:

El cliente no dejó un comentario.

JEREMY G. en

Grado:

Nothing. The experience was exceptional and we plan to use this location specifically next time we need a UHaul

Stacey B. en

Grado:

Excellent customer service

MICHEAL R. en

Grado:

excellent service, very professional.

Wayne C. en

Grado:

Brief the customer on the proper check in process when checking equipment back in on the mobile app

vickie t. en

Grado:

El cliente no dejó un comentario.

Montez C. en

Grado:

Great customer service! Exceeded my expectations.

Richard H. en

Grado:

my 10 foot rental was not returned by previous renter. The service rep worked with me to get a 15 foot. Would have been nice if uhaul would have only charged me for a 10 foot since it wasn't available even when i had a previous reservation for it.

SHARON N. en

Grado:

El cliente no dejó un comentario.

ISAAC L. en

Grado:

El cliente no dejó un comentario.

DAVID B. en

Grado:

These people do not seem to know what they are doing. They did not give me any rental documentation when I rented the truck. They said that they would email it to me. They didn't! I rented the truck online. When I got to the original rental location, they did not have any trucks. I had to call and customer service person redirected me to the Carter location. It took 30 minutes to get a truck and it wasn't even the truck that I wanted. But most of all, the customer service rep with your company said that they would give me a $50.00 discount when they re-booked the truck, but I haven't seen that discount. It surly wasn't on my final receipt. Don't tell someone you are going to do something and then don't do it. I rent a truck about every 6 weeks but there are other options for me to take.

Jevin H. en

Grado:

Friendly customer service

deborah k. en

Grado:

El cliente no dejó un comentario.

John A. en

Grado:

Too slow

MARCUS J. en

Grado:

Charged me for an extra day when I returned the truck on the day scheduled and they were closed. My guy told me as long as I had it there that dat I was good but these guys just seen a chance to get free money!!!!!

Donna C. en

Grado:

El cliente no dejó un comentario.

adrianna s. en

Grado:

My experience started out very frustrating due to misinformation from a worker (Danny). He stated that Uhaul would give me a call to let me know the pick up location for my Uhaul. I waited all morning for a call and after some time decided to call for another Uhaul since I hadn't heard from him. I just so happen to call the place that my Uhaul was located at only to find out they were waiting for me to come pick it up. How was I supposed to know where to pick it up at and that I was supposed to come when I was informed that I would receive a call. After this was situated my experience was fine.

john k. en

Grado:

Hardwired that is great at multitasking

darnell s. en

Grado:

Keep the location we're the reservation say it at but dam good place to rent a truck