Customer Reviews for Carter Prepaid LLC
(U-Haul Neighborhood Dealer)

Rating:

1.0

Why was my card charged for cleaning? The truck wasn’t dirty at all… I also got the truck under a quarter tank, I brought it back a lil under that and was charged $43!!! That’s Insane… I would definitely let the people know how y’all ripped people off

Rating:

5.0

The online check in isn’t customer friendly

Rating:

2.0

Be less argumentative and have a better way of showing where vehicles need to be

Rating:

2.0

The person working their come up to us smelling badly of marijuana and you could see he was high he did our stuff on the sidewalk and not in the store. The store was locked. When we came back he was standing on the sidewalk talking to a man in a truck. Said he was closed and was even higher then he was before. Another guy walked up and they went in the store and locked the door.

Rating:

5.0

Could have used a dolly

Rating:

3.0

There's still lag with the technological side of using it mobile/remote. The owner of the company assisted me in getting things squared away.

Rating:

2.0

Got charged 20 for after hours but turned it in before they didn't closed

Rating:

4.0

Check in equipment with in a half hour if the facility is open. It took till the next business day to get it checked in. I handed the key to the gentleman that was there when I picked up truck.

Rating:

1.0

I don’t know what is wrong with your Odometer but I did NOT drive 100 miles. This is absurd I don’t how I went 100 miles to my house. This is most definitely not my first time renting a U Haul and drive farther then this and had under 100 miles. I will NEVER rent a truck from this location again or recommend these people.

Rating:

1.0

The app is the worst app I have ever used. When creating account, it sent verification codes to my email without prompting a text box for me to type the code and finish my account registration. The app then crashed and I couldn’t log into my account. It took a half hour of trouble shooting to fix this problem. Furthermore, the app continued to crash when using it to complete online check in. When I finally finished the check-in without the app crashing, I didn’t receive any instructions on how to access the lock box for my vehicle— this delayed my pick up for over an HOUR. I will not be using U-haul or recommending U-haul services in the future

Rating:

5.0

Thanks for everything

Rating:

5.0

The equipment was clean however there were items in each of the trucks cup holders

Rating:

2.0

The app and website was terrible. People inside were not helpful at all. They also tried to prevent me from getting a dolly that I had reserved. Will not use U-Haul in the future.

Rating:

5.0

I reserved a truck at one location but due to availability my reservation was sent to another pick up spot. The new pickup location required that I come in and get the key. There was no one at the business nor anyone at the counter. I was able to call U-Haul and get another truck at a different location. However, that location did not have an extra appliance dolly like I originally requested.

Rating:

1.0

They are rude uhaul should not allow them to be business partners with them I was asking a simple question about being charged for gas that wasn't in the truck when I picked the truck up the guy hung up in my face...do not book with this location UNPROFESSIONAL

Rating:

3.0

I would like to speak with an actual person.

Rating:

1.0

Location hours 10a-6p. I arrived at 4:30pm and left vehicle. Location charged me $20 after hours drop off fee. Bullshit

Rating:

2.0

I made my initial request two weeks prior to my move date. I requested the Bemiss Rental site at 4800 Bemiss Road. The reasons I used this location was it opened at 8am and was 2 miles from my location. Three days before I was to pick up the vehicle, I was contacted by phone to inform me that the Bemiss location was closed for 2 weeks and that I would have to pick up the vehicle at 217 N. Ashley St which is 4 miles from the Bemiss location. At the time a made the reservation, the U-Haul website did not state the Bemiss location would be closed for 2 weeks and allowed me to make the reservation. I was not informed and did not realize that the Ashley location was not open at 8am. When I arrived at the Ashley location, it was not open. I used the online check in procedure. I did not realize I would be charged a $20 fee for this service. Also, I requested an appliance dolly, but it was not with the vehicle. This was very important to me because I was moving large and heavy appliances. Fortunately, I was able to rent a dolly from a rental store. This morning I received a refund for the dolly charge. Finally, I would like U-Haul to refund the $20 after hours service fee because not only was I redirected to another pick location which was not open at the prearranged pickup time, I was charged $20. Thank you

Rating:

2.0

The Uhaul I was rented was clean in the front but the back oh it unfortunately had a roach problem. I wasn’t able to use the truck like I needed to due to this issue

Rating:

3.0

Had another dolly inside it. Don’t know whose it was.

Rating:

3.0

Poor signage. Difficult to find and to find the key drop box. Called to ask during non-business hours and left a message but never received a call back the next day.

Rating:

3.0

The truck was clean but the dolly and blankets that I reserved was not there. I was told to call another facility but it was closing time so I had to do without it!!

Rating:

1.0

Better training

Rating:

3.0

The in person customer service was excellent.

Rating:

5.0

The customer service was excellent.

Rating:

4.0

Friendly, efficient , helpful!

Rating:

3.0

Was told it’d be 203 not 303 and didn’t even get the military discount over it but hope I never have to use uhaul again

Rating:

5.0

The lady helped me even though I checked in with the app and she didn't have to. Her energy and customer service was awesome.

Rating:

3.0

Allow a discount or some kind of account credit for incoming renter when the previous renter failed to leave an adequate amount of gas in the vehicle. Location wise, the truck was not near the store front, navigation was very confusing.

Rating:

4.0

Glad this location at least had a trailer for rent. Had a reservation at another location for a 26 foot truck. Received a text message stating it wouldn’t be available for pickup until the Tuesday after the original reservation on Saturday. Left me in a pickle!!

Rating:

3.0

Have no problem with drop off place.

Rating:

5.0

Just be thorough on directions to accept and return the vehicle

Rating:

3.0

On-line check-in is not user friendly. I needed an appliance dollie; it was not on the truck.

Rating:

2.0

Tried to charge for a late drop off and I renturned the u hual early RIP OFF

Rating:

3.0

I feel as if I was completely over charged. How does it jump from $86 to $144? A $20 after hours service fee? Wtf! I returned the truck 5mins late. I’ll never use a uhaul truck service again, especially from that location Whoever owns it has nothing to do with it, it’s just the whole online process was very annoying. They definitely should have specified certain fees after 5mins

Rating:

1.0

Gas tank was empty!!!and my credit card was over charged for $107

Rating:

3.0

Did not receive dolly!

Rating:

5.0

No improvements are necessary.

Rating:

3.0

Cabin was not clean! Steering wheel was sticky!!!! The rear of the truck was very dirty, had not been swept. However I did sweep it out before i returned it.

Rating:

3.0

Very rude and none helpful

Rating:

1.0

This location literally had no idea what to do , we went to pick up our uhaul and the truck share said that there was an error and we had to go inside , so when we went inside and told the man he knew nothing , he was not able to help us , and he didn’t have a key to the boxes outside or was able to get a password , he also didn’t direct us to the local uhaul representative, we weren’t able to get a hold of him till we drove 20 minutes away to a different uhaul place , that also couldn’t find us a truck , however the local uhaul representative was absolutely amazing and was able to help us out right away , I can’t remember his name but he was awesome

Rating:

5.0

Extremely friendly, helpful and professional staff. They made the process easy and were able to answer all of my questions.

Rating:

3.0

All I did was drop off my key. They checked the truck off after I left and emailed the receipt.

Rating:

5.0

Just moved here

Rating:

4.0

When I got the truck there was no gas in it I drove half a mile when the gas light came on.

Rating:

1.0

The truck location and lock box were a block away from each other. I had to go back and forth (twice) to confirm truck and retrieve key. Additionally, the pads and appliance dolly I rented were not in the truck upon my arrival. I had to call U-Haul to arrange to get them and then travel 5 miles to pick them up. I was also charged an additional five dollars when I dropped equipment off. *Terrible location and all around bad experience*

Rating:

1.0

Is there a “zero stars” rating available? not let another customer rent from this location. I would suggest UHaul pull their license from this location immediately. The person in the store was not helpful at all and at one point told me that I had to leave because she could only have 2 people in the store at one time. The location looked like a clothing consignment store that also rented trucks. Protect for name in the industry and do not let another customer rent from this location. Also, I asked for furniture mats and was not given any at this location.

Rating:

3.0

For online pick up, the mileage was incorrect and made for an uneasy leaving of the location.

Rating:

5.0

Nothing everything was great

Rating:

1.0

I would never recommend this location to any on didn’t have a dolly told me just go to another place and wouldn’t even help me find one worst places in Valdosta to get a truck from

Rating:

1.0

Customer service was very poor. Unprofessional conduct. Did not stand or encourage communication. Acted like I was inconveniencing him. Chewed chewing gum while I was trying to conduct a conversation. It was hard to understand what he was saying. Had several questions about my invoice. He did not offer any resolution.

Rating:

5.0

Very courteous.