They overcharge. I filled the tank 1/4 and they still charged for gas and told me that it was empty. However, I had the before and after photos, emailed them to the uhaul and received the refund. If I did not have them wouldn't get the gas charge back.VAHAN Y.
Customer Reviews for Cartech of Sacramento
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.JENNIFER S.
this has nothing to do with the location it all has to do with your scheduling team. i was grantee to have my vehicle in elk grove but to over booking i had no choice but to use the location that is what you need to work onJustin M.
Great service! Personable salesperson. Knowledgeable and efficient. I was in and out in a timely manner.WILLIAM D.
Customer did not leave a comment.Richard A.
nothing, everything was clear and concise. very easy for someone like me, who's never done this beforeIsabel L.
Brakes were spongy. Gear kept popping out of place.Karen B.
Customer did not leave a comment.WAYNE W.
All good.Steven T.
Customer did not leave a comment.TEONNA H.
Make sure the battery will start the truck throughout throughout day. My battery had to be jumped 3 times after each location I parked the truck at.MICHAEL B.
Postal Annex on Rockingham was where we were directed to originally and that owner/salesperson is AWFUL i almost gave up on uhaul altogether because she made the experience confusing, complicated, and she did not communicate well at all. It was extremely frustrating im so glad we got some great customer service by contrast at the Old Placerville location.JANET K.
Make sure the gas is not on emptyKristin S.
No improvement needed. All staff personnel were professional, courteous, and helpful.KIM K.
The girl working the counter was very sweet.Raquel R.
The questions that should be asked. Did you pick up your truck from reservation location? No, uhaul moved my pickup location twice. Added 24 miles to my move. Was I charged correctly for fuel? No, I was ask to park truck on and incline where my fuel reading would be inaccurate. Was my truck clean? No, I don't think the cab has ever been cleaned or disinfected Overall uhaul has lots of improvements they can make. I wouldn't recommend uhaul as a service. Asking how the pick up location is only part of our rental experience.EVERARDO F.
Joey, Randall, Johnny, Sosa, and Samantha were terrific. I reserved a trailer that I could leave in another state at this uHaul location. I assumed I could purchase a ball mount for my hitch at this location, but that was my error. Thus Joey offered to lend me a ball mount of his and was willing to cut off the lock that was in the mount so I could use it. That is exceptional service in my eyes. As it turns out, it made more sense to me to purchase a ball mount at a u-haul center less than two miles away so Joey didn't have to mangle his lock. But to do that, this location stayed open past its closing time waiting for me to return with a new ball mount so they could hook up the trailer and get me on my way. I reiterate, REALLY EXCEPTIONAL service.JAMIE F.
Customer service was outstanding! Made experience very easy.Brian J.
I want to know why I was charged over $300 for this rental?????? I will sue you for charging my card for an amount I did not authorize!!!Lena C.