Comentarios de los clientes para Carstars

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Carstars

Clasificación general:

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KATHERINE L.
Clasificación:

i have had some really good agent/dealers in the last 50 years I've been dealing with U-Haul. this agent/dealer far exceeded anyone in excellence in service and cleanliness of the vehicle. But, most of all he listened and showed curtesy and respect. those qualities are hard to find any where you go or anyone you deal with. I would have given him 10 stars, but they only offered 5

Kerri K.
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El cliente no dejó un comentario.

RONALD D.
Clasificación:

Nothing

James M.
Clasificación:

Easily rental and excellent customer service.

Joan J.
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El cliente no dejó un comentario.

Harley S.
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The interior of the van I used was dirty. I had to wipe the dash, steering wheel, door panels and center console myself. Normally an empty soda can and popsicle stick in the door wouldn't bother me but with Covid19 I thought it should be brought up. It was clear the van had not been cleaned between customers.

Judith L.
Clasificación:

A "regional" person took the reservation verbally quoted a lower per mile charge. However, the local person wasn't aware of that. we were upgraded to a larger truck because it had a ramp. Even tho we only needed to move 2 pieces. When the reservation was made no ramp was available. A bit of mis-communication?

PETER FROST V.
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El cliente no dejó un comentario.

Peter V.
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Thanks to Jennifer for making our move easier. She went out of her way to help us. I have rented from here twice and it has been great.

JANE ESTELLE M.
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The workers were very nice and helpful

EDWARD PAUL G.
Clasificación:

I had wanted a 20' truck and made arrangements for one with a local outlet. I received a text to call district hub that directed me elsewhere because "That dealer doesn't have a 20' available on that day. You have to go to another location: They only have a 15' available also". That was confusing and was made more so by the fact that when I called back the original contact he had TWO 20' trucks available for that day....Confusing and not what I wanted and needed that extra room. But, everything else was okay and service at dealer I ended up using was great.

Laurie L.
Clasificación:

El cliente no dejó un comentario.

Robert J.
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We've rented a lot of trucks an trailers over the years and the folks at this office excelled in their help and assistance. I haven't used them before but will be again several times over the next few weeks. Thanks to everyone at U-haul we couldn't do a lot without you!

Bill B.
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El cliente no dejó un comentario.

Wendy W.
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The people that helped us out where amazing and friendly

Joyce S.
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El cliente no dejó un comentario.

Ralph D.
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El cliente no dejó un comentario.

James W.
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I was led to believe that the charges would be much lower. Figured adding the gas I bought it was well over$300 for the 3 days and I thought it was going to be about $150. I know that I left more fuel than I started with

Alan G.
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Through no fault of the vendor, their internet was down. Two days later when we picked up the truck it was still down. This is not acceptable.

RONALD W.
Clasificación:

Polite staff upon pickup and return. Truck was ready and I was out the door in minutes. Honestly, I rented online and everything was 100% perfect. Thank you.

Timothy K.
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Clean the ins8de of wind sheild

Sara O.
Clasificación:

El cliente no dejó un comentario.

Steven I.
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The people at that site who are involved with U-Haul could not have been any nicer. They commended me for checking in on-line and the wait time for my truck was virtually non-existent. I look forward to renting from them again and telling all I know about their outstanding service.

Jacob B.
Clasificación:

This was a very positive experience, I believe it was the owner that helped me at Car Stars and she was very friendly, helpful and accommodating. 4-Stars is in reference to U-Haul website not listing pertinent information about rental return timeframe restrictions, CarStars experience was 5-Stars??

VALERIE H.
Clasificación:

Returning truck system was awful. Kept trying to get me to rent a new vehicle. So frustrating. Not everyone is computer savvy nor does everyone have a smart phone. I will not rent another truck if I have to use that system to return the vehicle.

Kathe R.
Clasificación:

El cliente no dejó un comentario.

Mark A.
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I swept the truck out and put air one tire. Maybe a discount for a Veteran?

LARRY PAUL F.
Clasificación:

Very nice people in the office.

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