There was like 500 fruit flies in the back hovering over the pile of moving blankets included with van! The Van smelled like an old uncleaned fastfood joint or like something rotten ewww! My wife and I left all the doors open while we unloaded our Home Depot purchases and then gave it a wipe down in the cab and swept out the back! You bad the previous renter was a Slob and the Van was rented this way!!Paul T.
Customer Reviews for Carstars
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.JERRY W.
This was my best experience with U-Haul in this area.Debbie H.
There was a mix up in my reservation that was my fault and the dealer was very helpful in getting me a van to replace the one I couldnt get and at a very good rate. I was very grateful for his help. I will go back to them again and I highly recommend them.VICKEY R.
El cliente no dejó un comentario.RONALD W.
El cliente no dejó un comentario.RONALD W.
El cliente no dejó un comentario.HELEN B.
El cliente no dejó un comentario.MOLLY W.
It is hard to imagine how to improve your great service - you were great prior to the rental with excellent phone information and help getting started. And then at pickup - everything went smoothly and fast.STEPHEN W.
Location some what hard to find. Should have a U-Haul sign outside.Paul M.
El cliente no dejó un comentario.Mario F.
The folks at carstars were fantastic. I had made my reservation online, the vehicle I requested wasn't available, a uhaul rep called to arrange a different vehicle/location. All that was never communicated to carstars, neither was the quote I'd gotten online. But they were super friendly and honored the quote. Highly recommend!SIERA G.
Great people and customer service.MICHAEL M.
El cliente no dejó un comentario.Alyssa L.
The Uhaul needed to be parked on the side of the building. The location was a bit unclear. Some signage on location would be helpful for after hours drop offs.Rachel P.
Manny & Jenna were wonderful and patient with my bad phone and internet signalSean R.
Staff was efficient and helpful.SPENCER S.
We were not given full disclosure on the cost of the rental as the mileage charge was not explained. It was quite a shock when I was told that the bill would be over $100. This comes close to false advertising and will be reported to the state.kelly H.
Our contract allowed 116 miles and we were billed for an extra 157 miles...we drove from Tukwila to our West Seattle home then to Grayland and to the drop off in Aberdeen...that should have been roughly 180 miles almost 100 miles less than we were billed ($40)....I think the mileage out must have been in error...very disappointed!!!JAMES V.
El cliente no dejó un comentario.MARK W.
Owner was absolutely the most polite and professional person! Place was spotlessly clean, easy to locate and drive/park into. I heard a lot of good things about renting from this site- now I know why! AWESOME to work with.RHONDA K.
El cliente no dejó un comentario.NICHOLAS J.
El cliente no dejó un comentario.Aaron R.
The lady working was amazing! She kind, friendly, fast and had phenomenal customer service!JUDITH M.
El cliente no dejó un comentario.Angela F.
I had a great experience....the best customer service !! Thank youLuke J.
I was happy with what I rented for the time I had it and I would recomend the rental place to a friend for the price tooJOSHUA M.
Received great mileage rate, very professional outfit.JASON J.
Easiest way to rent a truck.Michael M.
Carstars was very very good to deal with, on point and helpfullDonovan H.
El cliente no dejó un comentario.KEN J.
Best customer service! I had to rent twice here and I would reccomend to anyone needing to rent a uhaul. She went above and beyond to help me out.MELANIE S.
i have had some really good agent/dealers in the last 50 years I've been dealing with U-Haul. this agent/dealer far exceeded anyone in excellence in service and cleanliness of the vehicle. But, most of all he listened and showed curtesy and respect. those qualities are hard to find any where you go or anyone you deal with. I would have given him 10 stars, but they only offered 5KATHERINE L.
El cliente no dejó un comentario.Kerri K.
Easily rental and excellent customer service.James M.
El cliente no dejó un comentario.Joan J.
The interior of the van I used was dirty. I had to wipe the dash, steering wheel, door panels and center console myself. Normally an empty soda can and popsicle stick in the door wouldn't bother me but with Covid19 I thought it should be brought up. It was clear the van had not been cleaned between customers.Harley S.
A "regional" person took the reservation verbally quoted a lower per mile charge. However, the local person wasn't aware of that. we were upgraded to a larger truck because it had a ramp. Even tho we only needed to move 2 pieces. When the reservation was made no ramp was available. A bit of mis-communication?Judith L.
El cliente no dejó un comentario.PETER FROST V.
Thanks to Jennifer for making our move easier. She went out of her way to help us. I have rented from here twice and it has been great.Peter V.
The workers were very nice and helpfulJANE ESTELLE M.
I had wanted a 20' truck and made arrangements for one with a local outlet. I received a text to call district hub that directed me elsewhere because "That dealer doesn't have a 20' available on that day. You have to go to another location: They only have a 15' available also". That was confusing and was made more so by the fact that when I called back the original contact he had TWO 20' trucks available for that day....Confusing and not what I wanted and needed that extra room. But, everything else was okay and service at dealer I ended up using was great.EDWARD PAUL G.
El cliente no dejó un comentario.Laurie L.
We've rented a lot of trucks an trailers over the years and the folks at this office excelled in their help and assistance. I haven't used them before but will be again several times over the next few weeks. Thanks to everyone at U-haul we couldn't do a lot without you!Robert J.
El cliente no dejó un comentario.Bill B.
The people that helped us out where amazing and friendlyWendy W.
El cliente no dejó un comentario.Joyce S.
El cliente no dejó un comentario.Ralph D.
I was led to believe that the charges would be much lower. Figured adding the gas I bought it was well over$300 for the 3 days and I thought it was going to be about $150. I know that I left more fuel than I started withJames W.
Through no fault of the vendor, their internet was down. Two days later when we picked up the truck it was still down. This is not acceptable.Alan G.
Polite staff upon pickup and return. Truck was ready and I was out the door in minutes. Honestly, I rented online and everything was 100% perfect. Gracias.RONALD W.
Clean the ins8de of wind sheildTimothy K.
El cliente no dejó un comentario.Sara O.
The people at that site who are involved with U-Haul could not have been any nicer. They commended me for checking in on-line and the wait time for my truck was virtually non-existent. I look forward to renting from them again and telling all I know about their outstanding service.Steven I.
This was a very positive experience, I believe it was the owner that helped me at Car Stars and she was very friendly, helpful and accommodating. 4-Stars is in reference to U-Haul website not listing pertinent information about rental return timeframe restrictions, CarStars experience was 5-Stars??Jacob B.
Returning truck system was awful. Kept trying to get me to rent a new vehicle. So frustrating. Not everyone is computer savvy nor does everyone have a smart phone. I will not rent another truck if I have to use that system to return the vehicle.VALERIE H.
El cliente no dejó un comentario.Kathe R.
I swept the truck out and put air one tire. Maybe a discount for a Veteran?Mark A.
Very nice people in the office.LARRY PAUL F.