Excellent customer service
IRVING S
Customer Reviews for Carstars Auto Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Friendly customer service. Easy to pick up and drop off. Clean truck.
Wendy HI have an issue with U-Haul not the locations. Constantly change the pickup location which up drop off locations to make it inconvenient and extra mikes and than charge me for extra miles.
JOHN NAbsolutely flawless experience. I have rented Uhaul trucks and trailers numerous times over the years and this experience has been hands down the best and most enjoyable so far,Uhaul has come a long way
Steven ITy. Will come back
ISSAIA HI might not recommend this location to someone else but I wouldn't ask someone not to go here either. I had a headlight out while driving at night and the wipers need to be replaced while it was raining.
John RThe main office seemed to be confused as to where I returned the truck...not sure why.
TERRALENE GGreat folks on both ends,
ROBERT BNone for this place. I picked this location because of there early opening hour. I live in Aberdeen Washington that they all open at much later than this location Which I like early start. Fortunately this location handle it profesionaly which has worked out good.
O HWhen I returned the trailer, the person who helped me came out right away to help me. I got disconnected and was on my way in no time.
MALCOLM DI was sent off the lot with a truck that had not been inspected since July 19th. The trucks alignment is off. The warning light is on in the dash. The truck had to bald front tires and had to have the front tires changed 3 times during my trip. The road side tech was sent out each time with the wrong tire which added hours to the service time.
LEE HEverything was great!!
Gary SI had to go to a different location to pick up The car trailer I had reserved at this location. A big Hassel
TRAVIS DThank you and great job!
SIDNEY RRemind folks that have a seven pin plug to bring or buy an adapter for U-Haul four pin plugs.
Victor TWas quick process. Thanks.
Thanh NAlways the best service
Todd CI didn't catch his name, but very helpful to make checking the truck back in short and simple.
Krysti CWhen I received my quote online, it was in the $50 - 60 range. Upon returning the U-Haul after 2 hrs use, my total was $110! A lot of hidden fees before a customer checks out.
Venus LCarstars is absolutely the best place to work with. Great staff - great service and always quick to take care of customers.
Rodger RI had a need for a large cargo trailer. I found Carstars Auto Sales was a nearby U-Haul retailer which had just what I needed. The sales associate was very knowledgeable and helpful. The rental contract process, pre-inspection and set-up were thorough and quick. Later in the day, when I returned the trailer, the representative guided me in parking the trailer and performing a return inspection. Check-in process was equally fast and efficient like the check-out process was. Overall, I was very pleased with the entire transaction.
Bruce JKnowledgeable, efficient, and friendly. I highly recommend this location.
Cameron LExperience was top shelf. Dead zone phone area made it a challenge to complete the check in process after pick up. Drove to an area with signal and called U-Haul. Everything else was a breeze from there
Kofi AEvery time they provide excellent customer service.
Rodger RI never received paper work, but the equipment worked perfectly for my purposes
GARY HBillie and James are the 2516 4th Ave E Olympia, WA location were amazing and deserve recognition. I had to stop by the 4th Ave location to find out why the tail lights on my trailer didn't work. While James was replacing a fuse on my car, Billie noticed there was something wrong with my hitch. James immediately put my car on the rack and discovered only 1 bolt was keeping my hitch on. James repaired my hitch right away and got me on the roads so I could start my trip from WA to AZ. Without Billie and James going out of their way to make sure I was safe, I might have been in an awful accident. My family and I cannot express our thanks enough. Thank you so much for everything that was to drive make sure my trip was safe and successful.
Patrick MOur associate was very friendly and professional. all in all a great experience Nancy Barnett 541 389-5340
Nancy BGood location. U-Haul attendant was knowledgeable looked to help when possible. Hard to find such good customer service.
Jonathan DI spent an extra 3 hours trying to get rental finalized and was held up for a late return in the system from 4 years ago and was paid at the time I was late but was till flagged for some reason. I called the U-Haul phone number as directed by Car Stars and spoke to 3 people, two of them would give me the same number to call back the same number. Finally talked to someone to lear the issue which was taken care of 4 years ago, and said your fine now. Very frustrating experience to say the least.
JEFFREY HTrailer equipment closer to moving location
Jonathan DThis process was quick, efficient and made my job ahead much easier. I wish the ten foot rentals had a ramp.
Juanita GGreat folks and always excellent service.
Rodger RBest place by far!
Rodger RA little confusing as to where to go. Maybe a few more or larger signs.
Richard MGreat people clean and friendly
Chris MBoth professional and reliable.
JAMES Gvery quick and helpful
TRACEY WNot a thing
Cathy AI was overcharged, the rate online was $.79 a mile. I was charged $.99 a mile. Also I was charged a $15.00 safe ride fee that I never accepted with the contract I agreed to.
Leland EDevin was very helpful and accommodating, ensuring that I had all the necessary equipment to have a successful move.
Kirk SAbsolute best place. Great folks too.
Rodger RThe Uhaul employee waited 90 minutes for a late customer. Good guy.
Miles THot chocolate.
Mark DGREAT HELP. TRAILER TOWED VERY WELL. HAPPY CUSTOMER. I WILL BE BACK
Kenneth CNone. Service was great, people friendly, no complaints! ¡Gracias!
Kelley BYou need to put tongue jacks on these trailers. They are too heavy for most people to lift. This makes it impossible for most customers to take them off during a rental. I tried with jacks once and created a dangerous condition. I had to do this in order to return one after hours a few years ago This is also a serious problem for your employees. I have heard several express pain while taking these on and off for me. I almost reported this to OSHA
Curtis MDrop off location was great.
Jake JThis location was understaffed and had poor signage about the right place to return a trailer.
benjamin mIf you need to rent a U-haul, this is the place to go.
Rodger RYou guys are Excellent but kindly improve on your after working hours calls.
Edward ACarStars in Tumwater is by far the best place to rent a U-haul! Best service always friendly!
Rodger RI have used this location because of it’s good service!👍🏽
Lawrence SBest service by far.
RODGER RUHaul employee pointed where he wanted the trailer, told us he didn't need the paperwork, and we left. Bing, bang, boom!!! He could have been more personable, but we were in a hurry anyway, so it worked for us!!!
Dawn KI can’t think of anything service was very good!👍🏽
Lawrence SVery friendly. Will definitely use again.
RYAN WOur customer service person, Jennifer, was great. Very helpful.
RENEE S