The app was not working, so I could not take a picture of my odometer and gas meter. I called customer support and they told me to just drop the key in the lock box. I talked to the owner and he said he would take care of it, but I still have not received my receipt.
Erik F
Customer Reviews for Carson Rental & Supply
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Location is listed in Ithaca. Not true. Many miles out of town on hilly/curvy road. Location not open on Saturday! But owner “did us a favor” and came out at exactly 0900. No opportunity for early pickup. Passed uhaul location in downtown Ithaca, had multiple tow Dollies on the lot. Poor info by uhaul representative when she redirected us an hour away from pickup location, told me it was nearby. Oh yeah. Trailer lights flickered when plugged into 7 pin adapter. Manager smacked the plug, causing it to become stuck in receptacle. The flickering problem turned out to be at the extension pigtail connection. Able to removed 7 pin adapter plug after much effort.
Bruce BNothing I had a good experience
Joel SVery courteous helpful staff
Joel SDo not change drop off / pick up locations last minute
HEATH Rcan't think of anything
ROBERTL TProfessional and friendly. Made my renting experience easy and quick.
LEAHR RWhen we arrived to drop off the trailer the place was all locked up and no one around. We did not know what to do. We left the trailer and left a phone message about what we did and hoped that was enough.
CHARLESHENRY GMr Carson went above and beyond in making sure we got into the rental truck. Apparently a glitch put our p/u time at 10am when it was anytime remote. We were shut out. Mr Carson facilitated the correction with the out of town regional manager and got the keys to the truck. In the process, Mr Carson himself was made late for a different contract. He was kind, patient and efficient. We got on our way and hopefully, so was he. We are grateful he was there.
Adrian WI did not request this location. This was over an our drive from my location. Very inconvenient.
Sheila ZThe only reason I wouldn’t recommend this location is because they don’t wear masks despite having plenty of signs saying you must wear masks. I wouldn’t go there again during the pandemic but I would after.
Margaret W