Comentarios del cliente para Carson City Storage

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Carson City Storage

Grado total:

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Glenn L. en

Grado:

Giovanni did an awesome job. Highly recommend.

Cory L H. en

Grado:

Only revived 6 blankets not 12. Still a good experience

GARY B. en

Grado:

My whole experience in working with Giovanni and renting the U-Haul truck was excellent. He was super helpful in every regard and I really appreciate the effort he put into helping me with any questions I had. It was a great experience all the way around

Brent H. en

Grado:

Storage was good and easy to get to, safe and secure facility.

david c. en

Grado:

Staff is very polite and professional.

Jose U. en

Grado:

El cliente no dejó un comentario.

JOHN P. en

Grado:

After making the reservation Giovanni called the next day and told me the 10x10 that I had reserved he didn’t actually have but he gave me the number for another storage company and I got one.

Robert T. en

Grado:

El cliente no dejó un comentario.

Benjamin B. en

Grado:

Need more extra rental truck

chris k. en

Grado:

Vince and Giovanni are AWESOME!!! Very professional. I will definitely use this location for future uhaul needs.

Tom T. en

Grado:

The drop off was very clean and inviting

JASON S. en

Grado:

This location is amazing. Giovanni is a top notch sales and rental agent. He covers all important items such as, information about equipment and related documents for rentals. He is extremely polite and friendly. Giovanni deserves a award for always going above and beyond my expectations. I wont go to any other uhaul in the area. Thank you for the excellent customer service Giovanni.

PAUL B. en

Grado:

Provided appliance dolly to assist with unloading. Extremely helpful.

Michael W. en

Grado:

El cliente no dejó un comentario.

sandy s. en

Grado:

Our experience was fantastic and your rep made sure we were happy. Very courteous staff yet professionsl. Moving is never fun but G made it less painful with his help. Would highly recommend this location

alan k. en

Grado:

El cliente no dejó un comentario.

Dale B. en

Grado:

Tried using the app but it said there was no equipment available. But the manager was able to help.

DAVID C. en

Grado:

the person that waited on me the best and very helpful you better keep him.

Elizabeth B. en

Grado:

Giovanni was incredible very helpful

Debra S. en

Grado:

Absolutely not a thing. Giovanni is the best. He took care of us from beginning to end. It was the most hassle free experience ever. If you need a truck rental go see Giovanni on Arrowhead. You won't regret it.

Justine C. en

Grado:

El cliente no dejó un comentario.

Antonio G. en

Grado:

Location was extremely clean, well organized. The staff was absolutely amazing! attentive, courteous and willing to help!

Debra B. en

Grado:

This place is awesome

GARY F. en

Grado:

El cliente no dejó un comentario.

Stephen B. en

Grado:

El cliente no dejó un comentario.

Steven B. en

Grado:

El cliente no dejó un comentario.

Susan K. en

Grado:

El cliente no dejó un comentario.

NATHAN K. en

Grado:

El cliente no dejó un comentario.

Heather p. en

Grado:

The staff was a huge help and friendly. I am going to use this location for all my furture uhaul needs.

JASON S. en

Grado:

Excellent customer service at this location. Polite and helpful. Very professional. This is a great location.

Gordon S. en

Grado:

Giovanni did a great job. Pleasant and helpful at a time when we were stressed from traveling. He made it all easy. Five stars!

JASON S. en

Grado:

Awesome customer service. Very friendly and helpful.

Shane L. en

Grado:

went smooth

Trevor F. en

Grado:

Great place

bobby b. en

Grado:

Great

Ron C. en

Grado:

The trailer was a death trap. Couldn’t drive over 45mph without dangerous swerving of the trailer. Took me 7 hours to go 250 miles due to low speed and having to pull over to let faster traffic pass many times! Upon reaching Pleasanton it was found that one tire on the left side had missing tread in one spotast the cords and all the way down to the last layer of rubber - almost ready for a blowout. And, one tire on the right side was a standard automobile tire instead of a trailer tire and it was on the wrong size and offset rim! I consulted several trailer rental experts and was told that while the tire nearly ready for blow was causing vibration the misalignment due to the incorrect rim and tire is what caused the dangerous swaying. This trailer wasted hours of my time and nearly caused an accident several times while in the mountains at night. Compensation is in order here!

Brinda S. en

Grado:

customer service is awesome

Jeremy M. en

Grado:

El cliente no dejó un comentario.

SANDRA E. en

Grado:

We had to keep our storage units longer than planned, they were easy to work with and really nice.

Suneita H. en

Grado:

Employee, Giovanni, I believe, was super professional and took care of every of our needs!!

Christopher H. en

Grado:

Super helpful and sweet!

David F. en

Grado:

El cliente no dejó un comentario.

Scott D. en

Grado:

El cliente no dejó un comentario.

CATHERINE H. en

Grado:

Very friendly and courteous

Eric K. en

Grado:

El cliente no dejó un comentario.

AMBROCIO S. en

Grado:

All is well and thank you .

Giovanni S. en

Grado:

El cliente no dejó un comentario.

Keith T. en

Grado:

El cliente no dejó un comentario.

Conrad S. en

Grado:

i had to go chase 80 miles to get the equipment.

Suzanne N. en

Grado:

El cliente no dejó un comentario.

Sterling f. en

Grado:

El cliente no dejó un comentario.

Rodney N. en

Grado:

El cliente no dejó un comentario.

Joshua G. en

Grado:

I found this location far superior to the William st location in Carson City. As stated from my past review, the people at the William st location in Carson City NV make me feel like I don't know anything at all, and they greatly appear bothered by me being there giving my business to the U-Haul franchise. The associate at this location was spot on. He took the time to explain everything, and seemed legitimately concerned about my experience. Much Much MUCH better.

Rodger V. en

Grado:

Vince Sciarrotta was especially helpful.

James H. en

Grado:

when I picked up truck... It was only 1/2 full ...but I did fill it up for the next person... that cost an extra $ 50.00

Jenell M. en

Grado:

El cliente no dejó un comentario.

Brian L. en

Grado:

was ordered online to pick up 1.5 miles from my home . got a call and was directed to pick up in the farthest location from my home ! They couldn't get any farther away. When arrived at location was told my res. had been cancelled. 1 hour after express check in was completed.What a pain. Was told my drop off would also different loction than online. 15 miles through Las Vegas . somewhere on Fremont st. I was in s. Henderson !! I dropped it off where I ordered. Kiss my back side , Im not your driver Uhaul . You don't pay me !!!!!

Baylie H. en

Grado:

Giovanni at this facility was great. He spent a good portion of his morning trying to help ensure our equipment reservation went smoothly. There was a problem with a nearby facility that had confirmed an auto transport and then the day of the move told us they couldn't fulfill the reservation. Giovanni was in contact with U-Haul to try and remedy the situation even though he had nothing to do with the problem.

Sean H. en

Grado:

Processing the return went very quick. Extremely polite and helpful. 10/10!

christopher j. en

Grado:

El cliente no dejó un comentario.

Jeremy S. en

Grado:

Giovanni was very professional, friendly and helpful. He provided TOP-NOTCH service which is quite rare these days. He is truly an asset to your business!

Lois G. en

Grado:

El cliente no dejó un comentario.

Brenda H. en

Grado:

Awesome customer service. Thank you Giovanni

Lazaro E. en

Grado:

I returned the U-Haul truck and trailer to U-Haul franchise Jacks Trucking in Tucumcari New Mexico. The truck was under the allotted mileage, there was no damage to the truck the gas was full and the receiving employee said there was no problem. However, I was charged $65.02 on my debit card from Jacks Trucking in Tucumcari New Mexico. The employee could not explain what the charge was for and I am pleased with that aspect of this rental

Kevin B. en

Grado:

Besides U-Haul also changed my drop-off location I feel U-Haul rack me over the coals on this rental. 40 dollars for an extra day. Plus I filled the truck to the same level right before turn in and was still charged for fuel. I will never use U-Haul again.

laurie h. en

Grado:

The location on Williams Street where I was suppose to drop it off there was a very rude employee. He had reddish hair. Sorry I did not get his name. Not very welcoming.

David T. en

Grado:

Staff was friendly and great service

Stanley B. en

Grado:

El cliente no dejó un comentario.

Evan B. en

Grado:

El cliente no dejó un comentario.

Nicky C. en

Grado:

El cliente no dejó un comentario.

Matt S. en

Grado:

El cliente no dejó un comentario.

Linda H. en

Grado:

El cliente no dejó un comentario.

Frank C. en

Grado:

El cliente no dejó un comentario.

Micheal T. en

Grado:

El cliente no dejó un comentario.

Lynne C. en

Grado:

El cliente no dejó un comentario.

mike w. en

Grado:

The gal at the drop off spot in Carson City was very helpful and friendly! Had a good experience there. Yakima Store is to be avoided!!

Richard L. en

Grado:

El cliente no dejó un comentario.

Linda H. en

Grado:

Treated very well.

christy f. en

Grado:

Excellent customer service for every question/need. Very welcoming to the area!

Michel G. en

Grado:

The representative at this site failed to explain that "half a tank" of fuel is not really half a tank. It was actually below half when I picked it up, but he marked it as half. That cost me $14 additional for gas at the drop-off location.

Becky W. en

Grado:

The truck was filthy. The seats where gross. The windows where hard to see out of when the sun hit them bc they where so dirty and smears from whoever was in it before. Sounded like it was going to blow up on our way home. Drove from Reno to Eugene Oregon. There wasn’t a dolly or straps or any moving blankets. If I had been told that I would have purchased some.

Phillip G. en

Grado:

El cliente no dejó un comentario.

tegan A. en

Grado:

El cliente no dejó un comentario.

suzi s. en

Grado:

El cliente no dejó un comentario.

Victor D. en

Grado:

Giovanni was friendly and helpful.

RITA O. en

Grado:

El cliente no dejó un comentario.

justin o. en

Grado:

El cliente no dejó un comentario.

Todd E. en

Grado:

El cliente no dejó un comentario.

Kathleen K. en

Grado:

El cliente no dejó un comentario.

Juan J. en

Grado:

They need to do a better job about checking the installed equipment. I rented a trailer and was not properly installed. Drove for 396 miles. Good thing I had no problems.

Elizabeth S. en

Grado:

I will be calling to discuss the charges. They are incorrect and I am very unhappy with the office in Carson City where I picked the U-Haul up.

Andree P. en

Grado:

El cliente no dejó un comentario.

thomas l. en

Grado:

El cliente no dejó un comentario.

steve g. en

Grado:

The service rep sat on his ass and told me to dump it and come back to pick up paperwork

Michael L. en

Grado:

The location is a titch off the main road but is a nice clean place.

Robert K. en

Grado:

The 10ft box truck that was waiting for me was extremely filthy ! The entire front hood bumper and windshield were covered in bird shit ! All windows were filthy and not clean ! In fact the entire truck needed to be washed !

greg b. en

Grado:

Trailer was not available after I had paid

steve w. en

Grado:

Helpful manager.

Michael S. en

Grado:

El cliente no dejó un comentario.

PAUL V. en

Grado:

The gentleman that helped me was extremely helpful and nice. A rare attitude in this day and age. I will definitely recommend this location to my friends and family.

dave w. en

Grado:

The staff was friendly and professional.The truck was ready to go as planned.

SARAH B. en

Grado:

I originally was sapost to drop it off in Incline Village but uhaul decided last minute that I had to drive all the way to Carson city. I waited an entire day and had to have a friend come many many hours out of their way to come get me. Major major inconvenice and waist of time. I lost an entire day of work today. I'm very unhappy. Note that uhaul admitted to their mistake on the drop off location. This all could have been avoided if uhaul was paying closer attention.

HOWARD B. en

Grado:

El cliente no dejó un comentario.

Joseph S. en

Grado:

El cliente no dejó un comentario.

janet h. en

Grado:

El cliente no dejó un comentario.

Linda G. en

Grado:

We had an problem with our vehicle not being able to fit on a trailer we rented. The staff was apologetic & didn't charge us. We really appreciate their professionalism.

Patricia G. en

Grado:

Such a great experience!! the owner/manager was friendly and knowledgeable. Very smooth transaction. Definitely would rent from them again next year!!

Mark R. en

Grado:

Easy retuen, nice location. Great service!