Customer Reviews for Carros R US
(U-Haul Neighborhood Dealer)

22 reviews

2000 Furgeson Ln   Austin, TX 78754

(512) 640-5979

Location Hours

  • Monday - Saturday:
    9 am - 12 pm / 1 pm - 5 pm
  • Sunday:
    Closed

Services at this Location:

Contact Us

(512) 640-5979

2000 Furgeson Ln
Austin, TX 78754

Services at this Location:

Location Hours

  • Monday - Saturday:
    9 am - 12 pm / 1 pm - 5 pm
  • Sunday:
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Was charged 3.5 gallons of gas. This is while I had done the same as well. So this extra charge was a surprise.

SEYED JALAL K. 
Rating:
3.0

Customer did not leave a comment.

GERALDO O. 
Rating:
1.0

Add insurance to my reservation without telling me. Because credit card information was asked at the time of reservation, so Uhaul basically can charge customer any hidden fees as they wanted. I end up paying more than $50 as I was told at the time of reservation on line.

SHU L. 
Rating:
4.0

There is room for improvement with the facility's lighting. It was hard for me to park the U-Haul at night.

DINESH R. 
Rating:
5.0

Customer did not leave a comment.

JAMELL C. 
Rating:
3.0

The truck was clean but the maintenance on that vehicle is another thing. Main issue was the misfiring and constantly dying out at a stop sign and the feeling of being stranded during a 1100 mile trip Second issue was breaking it will pull to the left. Third issue was the tires were all choppy which means very uncomfortable ride (constant vibration). The fourth issue was when it actually died and I was 100 miles away from my designation trying to call roadside assistance was a pain you call the one 800 number they tell you to use the online process but out in the middle of a cornfield was a little bit hard for data services so after an hour A figuring that out and then waited another 30 minutes I tried to start my U-Haul truck it turned on and I went balls to the walls to get to my destination and when I was about 10 minutes away that's when the roadside assistance called me back which is a bit of BS.

ALEXIS T. 
Rating:
5.0

Customer did not leave a comment.

ARTHUR R. 
Rating:
5.0

Customer did not leave a comment.

Bradley Z. 
Rating:
4.0

Customer did not leave a comment.

Ross T. 
Rating:
4.0

Dissappear I intend as truck was not available when reservation was for. Had to drive 30 min to another location. Delayed over an hour. Truck and equipment were great, over 950 miles with no issues.

Quentin M. 
Rating:
2.0

It was at a house we had to stand on the porch for an hour. Never got to go inside. Would not ever use this location if I had a choice.

Dana F. 
Rating:
5.0

Super friendly; very easy to return the vehicle

Garrett W. 
Rating:
3.0

Customer did not leave a comment.

MARRY B. 
Rating:
5.0

Great customer service, they guy there is very helpful with setting up the trucks and trailers. The customer service was great . Lots of times this job requires doing multiple things at once, they carried there own. My truck was clean and did the job . The pick up area was clean . I love the fact that this is a 3 way business, car lot, uhual and salon next door, it looks professional and I find it very unique . Thank you for your great service, Until next time .

Vera H. 
Rating:
5.0

Customer did not leave a comment.

ADRIANA C. 
Rating:
5.0

They were not open yet and still helped me out

ARNULFO H. 
Rating:
3.0

They were closed . It was a car lot. The location was convenient.

PATRICIA F. 
Rating:
3.0

Customer did not leave a comment.

Christina B. 
Rating:
2.0

The storage area was filthy. Gas tank was only 3/4 full. I had to take the time to clean it myself.

RAFAEL R. 
Rating:
2.0

So- the place that rented me a u-haul was a hair salon and a mechanic shop and a used car sales place. It was real sketchy but it was the only 1 of 4 people I called in the area that answered their phone when they were open. The truck was fine- did the job. U haul did their part- it was just the vendor. Not professional in any way shape or forms. I was sketched out by giving them any banking information.

TYLER S. 
Rating:
3.0

Customer did not leave a comment.

Suzette L. 
Rating:
5.0

Customer did not leave a comment.

henry C. 
No reviews have been submitted for this location.

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