Customer Reviews for Carros R US
(U-Haul Neighborhood Dealer)

125 reviews

2000 Furgeson Ln   Austin, TX 78754

(512) 640-5979

Office Hours

  • Monday - Saturday:
    9 am - 12 pm / 1 pm - 5 pm
  • Sunday:
    12 pm–3 pm

Services at this Location:

Contact Us

(512) 640-5979

2000 Furgeson Ln
Austin, TX 78754

Services at this Location:

Office Hours

  • Monday - Saturday:
    9 am - 12 pm / 1 pm - 5 pm
  • Sunday:
    12 pm–3 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

UHaul representative was very pleasant and easy to work with. Top notch!

Niall C 
Rating:
4.0

The gentleman was very friendly and helpful, explained everything AB’s had my truck ready.

Jaime A 
Rating:
2.0

Place was not open during drop off. Had trouble with app during the return process.

Jack K 
Rating:
5.0

Customer did not leave a comment.

Peter W 
Rating:
5.0

It was so easy. A lot more than I y

BERT M 
Rating:
5.0

Staff was very helpful and knowledgeable with our vehicle and equipment pick up. He helped us a connect our vehicle to the equipment in a quick and timely manner.

Wesley D 
Rating:
5.0

Customer did not leave a comment.

margarita m 
Rating:
4.0

Customer did not leave a comment.

JENNIFER Q 
Rating:
5.0

Best customer service I’ve ever had at a U-Haul location ever, and very understanding. Would definitely use their services again.

Jaylon D 
Rating:
3.0

Customer did not leave a comment.

Claude P 
Rating:
5.0

Customer did not leave a comment.

Kathy P 
Rating:
5.0

Staff is friendly and helpful.

Chanel B 
Rating:
5.0

Customer did not leave a comment.

valentina r 
Rating:
5.0

Customer did not leave a comment.

ziwei l 
Rating:
5.0

This location is easy to get into and out of and they have a good variety of rentals including my favorite size truck which is the 17' length. Also friendly, helpful and frankly, hard-working staff. I am now planning to make all my rentals from this location when I can.

GEORGE S 
Rating:
1.0

Have your employees not tell their customers they don’t have time to deal with them and to take the broker trailer and go. I’m a real nice calm guy. I’ve never been treated this way before. My ill and post surgery mother in law and I were miss handled greatly. We made an advance booking online and it turned into us having to go to four different U-Haul locations because no one had what we booked. Lost a whole day of packing because we were at the U-Haul dealer. Due to the long checkout process we had to cancel our moving crew Friday evening. We were unable to do our apartment check out Saturday morning. I’ll now have to do a check out with apartment management Monday morning. Causing me to miss more work. I loose working money. Maybe no one cares. Maybe there’s nothing you can do about it. But being kinder, having good equipment checked/maintained and more efficiency in service time would help customers not have such a traumatic domino effect on their lives. What should have been a sooth fast process took hours. My mother in law who had a big shoulder surgery just 3 days ago missed her medication time because of all the unexpected hiccups with U-Haul and her pain/swelling went sky high. We booked a truck and car trailer, but due to U-Haul we did not get our rented car trailer to pull the car behind the truck. Now I will have to figure out where to leave our car parked $$$ in Texas while I move my mother in law to Indiana, find a way and time to fly back $$$ to Texas, and drive the car myself to Indiana. More missed payday work for me -$$$ and have to drive the car up , gas $$$, plus another hotel stay $$$. All because U-Haul did not come through for us. So disappointed. Let down. No one probably reads these messages. Of if someone does , my deepest apologies. I would not like that job. I’m not the kind of person to post hate on reviews or social media. Don’t worry. But thought you should know how our experience was.

Jared H 
Rating:
4.0

Customer did not leave a comment.

Tiffany W 
Rating:
4.0

Customer did not leave a comment.

MIchael G 
Rating:
3.0

Customer did not leave a comment.

James M 
Rating:
5.0

This location has excellent customer service! Extremely friendly, polite, and professional. I would highly recommend this location to anyone in need of a uhal rental.

matthew d 
Rating:
2.0

I took the vehicle back yesterday and received a notification just now that rental is return. The place has multiple dogs running around. Not clean at all. The vehicle was not clean with blurry windshield from dirt.

ISMAEL M 
Rating:
3.0

Carefully examining the equipment before customer takes the equipment. Our trailer's front tire blew out on an interstate. A metal piece of the trailer had punctured the wheel causing the blowout. We waited over 2 hours on the shoulder of the busy interstate for roadside assistance with an infant in the truck. After waiting and getting the tire replaced, we had to drive to another location to switch out the trailer because we were told the original trailer wasn't safe to drive.

Dhalia H 
Rating:
5.0

Customer did not leave a comment.

Tania F 
Rating:
5.0

Customer did not leave a comment.

Amanda L 
Rating:
3.0

Customer did not leave a comment.

Ryan C 
Rating:
5.0

Customer did not leave a comment.

Matthew T 
Rating:
5.0

Nothing comes to mind at the moment. I've ALWAYS received TOP NOTCH customer service and professionalism from this location. Your future customers will be pleased with the entire process. Respectively, Ron O

Ronald O 
Rating:
4.0

Customer did not leave a comment.

Brad S 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER N 
Rating:
1.0

I paid for safe move roadside assistant, but was charged $150 for accidentally locking the key in the cabin.

VALERIA F 
Rating:
5.0

Customer did not leave a comment.

Heather K 
Rating:
5.0

Customer did not leave a comment.

Dwight r 
Rating:
5.0

NOTHING.. everything was perfect even the service at this location he was awesome this was my first time using U-Haul and I can say I will definitely return in the future very satisfied customer here😁TY

Raquel O 
Rating:
5.0

Customer did not leave a comment.

Teresa a 
Rating:
5.0

Na

German V 
Rating:
5.0

Customer did not leave a comment.

Daniel m 
Rating:
5.0

the uhaul staff was very friendly and patience with a disabled person like me. super excellent service overall!

Gina P 
Rating:
5.0

Customer did not leave a comment.

Maya D 
Rating:
4.0

Personnel I spoke with was friendly and professional. They were very helpful and accommodating.

Patricia M 
Rating:
3.0

Felt extremely sketchy. Like the opening to a horror movie and the kids pull up to a guy on the porch just eyeballing them knowing the monster will get them. Passed by it twice.

Matthew J 
Rating:
1.0

Customer did not leave a comment.

Ofelia M 
Rating:
5.0

Customer did not leave a comment.

Philip K 
Rating:
4.0

Customer did not leave a comment.

Rey R 
Rating:
5.0

Customer did not leave a comment.

William K 
Rating:
5.0

Customer did not leave a comment.

Jesus G 
Rating:
1.0

Customer did not leave a comment.

Jennifer K 
Rating:
5.0

Thank you

Libere N 
Rating:
5.0

Customer did not leave a comment.

Karen R 
Rating:
5.0

I was immediately assisted with parking and unhooking the trailer. This location was great. On a separate note, there was no location to drop off a trailer in Elgin or Manor which forced to me to drive back to Austin. I feel both these towns are large enough to have a uhaul location. With many people moving east out of Austin it may be wise to expand to these areas.

alex P 
Rating:
5.0

Customer did not leave a comment.

Kiley F 
Rating:
1.0

The staff acted as if they didn't know what they're doing. Besides a very long wait, they asked questions as if I was just making the reservation. It had been done at least a week before.

SERGIO L 
Rating:
5.0

Customer did not leave a comment.

Jorge L 
Rating:
2.0

Took a day for me to get confirmation that the truck had been turned in. Only received that confirmation after I had made several calls. Initial booking was with Richarson, Picked up the truck from Royce City hence the extra miles. Had been informed at pick up that the extra miles from the pick up location which is 45 miles away would be factored in but I was still charged 9.00 for extra miles

Bongani M 
Rating:
5.0

Customer did not leave a comment.

Rush L 
Rating:
4.0

Customer did not leave a comment.

MICHAEL G 
Rating:
4.0

Friendly staff!

Lisa B 
Rating:
5.0

There was bad cold/icy winter weather in the area but the staff at this location were on duty and very helpful. Got in and out real quick.

Robert A 
Rating:
5.0

Pleasant Experience each time I've utilized this particular facility

Ronald O 
Rating:
5.0

Dropped off the keys with no muss and no fuss. It couldn't have been any easier.

kevin c 
Rating:
1.0

Management put wrong information in computer an cost me money

CHARLES E 
Rating:
5.0

Customer did not leave a comment.

Keith J 
Rating:
5.0

They were really great. Very helpful, friendly, and kind even though they were working on New Year's day.

Jenin C 
Rating:
2.0

Customer did not leave a comment.

Tyler C 
Rating:
3.0

Customer did not leave a comment.

Ken C 
Rating:
3.0

The attendant was very helpful and kind. I was very pleased with him and would rent from him again, The location was fine and a little different but the attendant made up for any inconvenience.

susie s 
Rating:
5.0

Customer did not leave a comment.

Yessica S 
Rating:
5.0

The gentleman running the establishment was very kind and helpful! He double checked I had everything submitted properly even though was the 24/7 and just a few minutes after 6:00. The website timed out and wouldn’t give me the code and that’s when he verified I had everything submitted properly and got me the keys I was very thankful for him otherwise I would of been stuck without a truck. Great place to rent from!

Erik K 
Rating:
5.0

Customer did not leave a comment.

Bradley W 
Rating:
5.0

Customer did not leave a comment.

Ana A 
Rating:
3.0

Customer did not leave a comment.

Hannah P 
Rating:
3.0

Customer did not leave a comment.

David L 
Rating:
5.0

Nothing it was the original location I reserved where issues arised.

Rico L 
Rating:
1.0

Customer did not leave a comment.

dalkisha w 
Rating:
5.0

Customer did not leave a comment.

Barry M 
Rating:
5.0

Customer did not leave a comment.

RITA H 
Rating:
4.0

Customer did not leave a comment.

Renee G 
Rating:
5.0

Customer did not leave a comment.

April N 
Rating:
5.0

None at this time.

Jose L 
Rating:
5.0

Customer did not leave a comment.

Hannah L 
Rating:
3.0

I desperately needed a furniture dolly and included one in my rental to arrive to pick up the truck and find out that they had none at their location. Me and my daughter moving one large and heavy armoire rented a whole large truck to get the ramp and use a furniture dolly. I could have rented a smaller truck with no ramp because we had to lift it ourselves to get it in the truck and the ramp was useless without the dolly. It was critical and if rented and not available, someone should tell you that before hand. I had no time and no choice but to take the truck and do the best we could.

Lori H 
Rating:
5.0

Customer did not leave a comment.

joshua h 
Rating:
5.0

I can't see additional improvement needed under the current circumstances, Each time I've visited this location the owner were very helpful, professional and courtesy, He always goes beyond the call of duty, Can't say enough good things about this location

Ronald O 
Rating:
1.0

Customer did not leave a comment.

Savannah O 
Rating:
3.0

Customer did not leave a comment.

lekesha j 
Rating:
3.0

Customer did not leave a comment.

timothy y 
Rating:
5.0

Customer did not leave a comment.

Tonya O 
Rating:
4.0

The staff were very friendly and helpful. It gave off a “mom and pop” feel but that’s exactly what I needed that day since I was already overwhelmed.

tresha H 
Rating:
1.0

Overcharged by $54 agent is disputing this claim. The agent refused to contact me until I called you directly as of this moment there is still discrepancies not being addressed

Valerie B 
Rating:
5.0

Customer did not leave a comment.

Michael P 
Rating:
5.0

Customer did not leave a comment.

ADONIS V 
Rating:
3.0

Customer did not leave a comment.

Donald A 
Rating:
4.0

Customer did not leave a comment.

Adrian J 
Rating:
4.0

The process was very smooth considering we were doing an "In the Middle of the Night" move. We were able to check in online and obtain keys via a lockbox...all under just a few hours notice.

David L 
Rating:
5.0

Na

samuel s 
Rating:
4.0

Customer did not leave a comment.

Dora G 
Rating:
4.0

Customer did not leave a comment.

Katrina S 
Rating:
3.0

Didn’t have correct dolly. Starting mileage was not correct. Starting fuel level was not correct. Moving sheets were dirty. Customer service reps were all very nice and helpful. I was not overcharged for the above issues.

Brendon D 
Rating:
3.0

Customer did not leave a comment.

Mackenzie K 
Rating:
5.0

Quick and easy service

SCHUNN H 
Rating:
4.0

Staff was very helpful at drop off.

RYAN G 
No reviews have been submitted for this location.

Additional Services at this Location

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