Customer Reviews for Ace Automotive
(U-Haul Neighborhood Dealer)

397 reviews

4280 State Hwy 19 S   Palestine, TX 75801

(903) 480-4209

Office Hours

  • Mon-Fri: 8:30 am–4:30 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(903) 480-4209

4280 State Hwy 19 S
Palestine, TX 75801

Services at this Location:

Office Hours

  • Mon-Fri: 8:30 am–4:30 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Carmen Sargent 
Rating:
4.0

My overall issue with UHaul is the company will readily charge you for mileage overage, late returns, and low fuel(4.50/gal in my case). But will not credit you for an early return or fuel levels that are higher than when picked up. Left a bad taste in my mouth.

David Rivers 
Rating:
3.0

I got over charged for gas and I filled to half tank and it was on 3nd of a tank when I picked it up

Jermaine Williams 
Rating:
5.0

Customer did not leave a comment.

ROBERT BEARDEN 
Rating:
5.0

Vehicle so high up I had to use something to help me get inside vehicle I’m short 5’3”.

MERILYN DEAN 
Rating:
4.0

The pickup location and staff was great. But the truck we received did not function properly. The battery on the truck did not stay charged. We could not turn the truck off & if we did for only a sec, it would need to jump started. Not to mention problems with the drop off

Katandra Jones 
Rating:
5.0

Customer did not leave a comment.

TERRY WISE 
Rating:
5.0

Customer did not leave a comment.

Chris Sprayberry 
Rating:
5.0

Easy pick up. I was in a time crunch and y’all really helped me get in and out and dropping off after hours was super easy. Thanks again. Howard

HOWARD FREEMAN 
Rating:
5.0

Customer did not leave a comment.

Patrick McCracken 
Rating:
5.0

Excellent customer service.

roger mann 
Rating:
5.0

Customer did not leave a comment.

MARK CARTWRIGHT 
Rating:
5.0

Justin rented the truck to us and took care of everything we needed. He's a very nice young man and was very knowledgeable. We appreciate all he did to make this first move in 31 years easier for us. Thank you! The Bachman's

chrity bachman 
Rating:
5.0

Customer did not leave a comment.

RONDA ATKINS 
Rating:
4.0

Customer did not leave a comment.

Carl Crisp 
Rating:
5.0

Customer did not leave a comment.

Shawn Quinn 
Rating:
5.0

No issues here. Great location.

Rhonda Norris 
Rating:
5.0

Customer did not leave a comment.

john crandel 
Rating:
5.0

This was the best experience a person could ask for. Friendly and helpful people.

Anthony Greer 
Rating:
4.0

Customer did not leave a comment.

Nathan Eye 
Rating:
5.0

NA

FELICIA JOHNSON 
Rating:
5.0

Customer did not leave a comment.

Greg Whitlock 
Rating:
5.0

Customer did not leave a comment.

William Seipel 
Rating:
5.0

Customer did not leave a comment.

Terri Cutler 
Rating:
5.0

Everything was great, thank you.

David Mccoy 
Rating:
3.0

Customer did not leave a comment.

Karen Coryell 
Rating:
5.0

Customer did not leave a comment.

Dana Newman 
Rating:
5.0

Customer did not leave a comment.

Caleb Lawson 
Rating:
5.0

None

MARIA SALIZAR 
Rating:
5.0

Customer did not leave a comment.

Jeff Clay 
Rating:
5.0

Customer did not leave a comment.

John Gathings 
Rating:
5.0

He was great! He was there on a Saturday and he doesn't work Saturdays. We were EXTREMELY GREATFUL!!!

Sheri Warren 
Rating:
5.0

Customer did not leave a comment.

William Webb 
Rating:
5.0

Customer did not leave a comment.

Heather Smith 
Rating:
4.0

Customer did not leave a comment.

Douglas Price 
Rating:
5.0

Customer did not leave a comment.

Tammy Matthews 
Rating:
4.0

Very helpful and nuce

Elizabeth Amlaner 
Rating:
2.0

I opted for Sage move which is $28. I got charged for insurance that was $203

Benjamin Smith 
Rating:
3.0

Customer did not leave a comment.

MARK BISHOP 
Rating:
5.0

Wish there was better pictures to compare too. There was a broken driver’s side mirror that I didn’t notice, till I got in the truck to drive off. I had already sent my pictures before seeing the mirror.

MATTHEW HERBROUGH 
Rating:
4.0

I had to drive almost an hour from home to pick up the truck. It was decently clean, just she dirt, dust and what looked like ashes in the cab. The trailer had a crack in the above the cab driver side corner that got worse due to driving wind. Not a big deal but it stressed me out. I was given extra miles to accommodate the added travel but still went over by 4.7 miles and was charged for it. I drove the truck home, and then to my new home and then to the drop off location. Again, not a big deal but I don't think it was fair to charge me for overage when I didn't go any further than I absolutely had to after having to go so far from home to pick up the truck.

Sandi Kirkwood 
Rating:
5.0

People there were excellent

KELLY CARROLL 
Rating:
5.0

Nothing should be done different.the service was excellent.

EDWARD LEWIS 
Rating:
5.0

Great folks. Extremely helpful. Very professional.

Lee Townsend 
Rating:
5.0

Customer did not leave a comment.

Daniel Gleason 
Rating:
3.0

The online pickup was disastrous. Wouldn't work and had to call in, wait, and the person helping me was good and patient. Unfortunately, I spent way too much time trying to figure out what I was supposed to do to check out the truck. I wasted too much time and will never do that again.

John Yeates 
Rating:
5.0

Love the workers there

SCOTT WATERS 
Rating:
5.0

Nothing actually, just very nice people that waited on me. Although y’all’s has per mile is just so outrageous. It sucks. Other than that it’s all good. Tysm

Susan Anders 
Rating:
5.0

Nothing

Tammy Peterson 
Rating:
5.0

Customer did not leave a comment.

Renny Miles 
Rating:
5.0

Customer did not leave a comment.

Lee Townsend 
Rating:
1.0

She overcharged me 800 dollars! I will give this location VERY bad reviews everywhere I can! If uhaul does not fix it, I will give uhaul bad reviews everywhere I can!

Richard Merriman 
Rating:
5.0

Customer did not leave a comment.

John Gathings 
Rating:
5.0

Very friendly and nice and informative

KEYSHA PEGUES 
Rating:
5.0

Customer did not leave a comment.

Arnulfo Rios 
Rating:
5.0

Customer did not leave a comment.

alexis spurlock 
Rating:
5.0

Customer did not leave a comment.

Saundra Vasquez 
Rating:
4.0

Poor communication by uhaul on truck availability and nothing to do with the people renting them out.

Jeremie Shirley 
Rating:
5.0

Customer did not leave a comment.

Janet Morrow 
Rating:
3.0

Customer did not leave a comment.

richard bradly 
Rating:
4.0

The customer service was amazing

MISTY JORDAN 
Rating:
5.0

Stay open longer

alan gray 
Rating:
5.0

Customer did not leave a comment.

Steve Hardin 
Rating:
5.0

I havent ever rented from a uhaul company.thought i would guve it a try and when i went to pick up the truck the truck was in empty and very nasty!!!! For such a big company the trucks should be well maintained and cleaned when a customer picks it up also the drivers side mirror was broken and the there wasnt a back up camera in the truck sad! Sad! Patricia hughes

Patricia Hughes 
Rating:
5.0

Truck was brand new!

Craig Holzhauser 
Rating:
5.0

Customer did not leave a comment.

David Dager 
Rating:
5.0

Customer did not leave a comment.

Johnny Hill 
Rating:
5.0

Customer did not leave a comment.

Mary Pennington 
Rating:
5.0

The cab had liquid drink stains on the dashboard, cup holders, seats, and floorboard. The app didn’t work for virtual check-in so I had to call support and get access to the truck. This glitch caused a half hour delay to my rental.

David Morton 
Rating:
3.0

Customer did not leave a comment.

Renee Acreman 
Rating:
4.0

Rates are extremely too high. Not a good value for the money

RICHARD BENTLEY 
Rating:
5.0

Great service. Even though the lady was sick that day the knew I brought the equipment in.

Christie Wright 
Rating:
5.0

I had an issue with the incorrect mileage being added to our one-way rental and it was a blessing to speak to Madison as she helped me resolve the issue. Thank you so much!

Michael Carouth 
Rating:
5.0

Customer did not leave a comment.

MARY TALIAFERRO 
Rating:
5.0

The lady who checked the trailer in was GREAT

James Jackson 
Rating:
5.0

Very friendly

CARRY RAGSDALE 
Rating:
5.0

Customer did not leave a comment.

Chris Bradford 
Rating:
5.0

The employees here were very professional and courteous to me.

Phillip Ho 
Rating:
4.0

Customer did not leave a comment.

Jimmy Davis 
Rating:
4.0

Customer did not leave a comment.

Justine Gray 
Rating:
4.0

Make sure when equipment is reserved ( appliance Dolly ) that it’s delivered as promised. We did not receive the Dolly we reserved.

Harland Hart 
Rating:
4.0

Customer did not leave a comment.

Twan Yarbrough 
Rating:
4.0

Location was closed during drop off. We tried to notify via U-Haul website, did not work, and customer service via phone, almost an hour wait time. Just left the trailer and took pictures for documentation of condition.

Freddie Stroud 
Rating:
3.0

Customer did not leave a comment.

Kallie Flowers 
Rating:
4.0

Make sure the d-rings are welded shut and in good condition. They snapped while I was towing my motorcycle and tipped the bike over causing massive delays to my trip.

Gary Salcedo 
Rating:
4.0

Customer did not leave a comment.

mark storm 
Rating:
5.0

Great service!! Highly recommend

SARA KING 
Rating:
1.0

Customer did not leave a comment.

William Freeman 
Rating:
5.0

Customer did not leave a comment.

Carl Bell 
Rating:
5.0

Customer did not leave a comment.

MARK WEATHERLY DAVIS 
Rating:
5.0

Customer did not leave a comment.

Brenda Mullenax 
Rating:
5.0

Great

Neely Plumb 
Rating:
5.0

Customer did not leave a comment.

JAY Jones 
Rating:
5.0

Everything was perfect.

Bradford Pereira 
Rating:
5.0

Best location in the whole Palestine area! I would never go anywhere else. Good people and easy to work with. Plenty of inventory.

Matthew Madison 
Rating:
5.0

No complaints here. Uhaul hours differ from their regular hours, so we were told to drop off at 8am but couldn't actually do so until 830am.

William McLeod 
Rating:
5.0

Staff were very nice and helpful.

Victoria Salinas 
Rating:
5.0

Keep Up The Good Work The Person That Help Me With Rental Was Very Nice.

WALTER SPEED 
Rating:
4.0

Customer did not leave a comment.

jason hart 
Rating:
5.0

Customer did not leave a comment.

KAREN TEMPLE 
No reviews have been submitted for this location.

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