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Carmen Sargent
Customer Reviews for Ace Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
My overall issue with UHaul is the company will readily charge you for mileage overage, late returns, and low fuel(4.50/gal in my case). But will not credit you for an early return or fuel levels that are higher than when picked up. Left a bad taste in my mouth.
David RiversI got over charged for gas and I filled to half tank and it was on 3nd of a tank when I picked it up
Jermaine WilliamsVehicle so high up I had to use something to help me get inside vehicle I’m short 5’3”.
MERILYN DEANThe pickup location and staff was great. But the truck we received did not function properly. The battery on the truck did not stay charged. We could not turn the truck off & if we did for only a sec, it would need to jump started. Not to mention problems with the drop off
Katandra JonesEasy pick up. I was in a time crunch and y’all really helped me get in and out and dropping off after hours was super easy. Thanks again. Howard
HOWARD FREEMANExcellent customer service.
roger mannJustin rented the truck to us and took care of everything we needed. He's a very nice young man and was very knowledgeable. We appreciate all he did to make this first move in 31 years easier for us. Thank you! The Bachman's
chrity bachmanNo issues here. Great location.
Rhonda NorrisThis was the best experience a person could ask for. Friendly and helpful people.
Anthony GreerNA
FELICIA JOHNSONEverything was great, thank you.
David MccoyNone
MARIA SALIZARHe was great! He was there on a Saturday and he doesn't work Saturdays. We were EXTREMELY GREATFUL!!!
Sheri WarrenVery helpful and nuce
Elizabeth AmlanerI opted for Sage move which is $28. I got charged for insurance that was $203
Benjamin SmithWish there was better pictures to compare too. There was a broken driver’s side mirror that I didn’t notice, till I got in the truck to drive off. I had already sent my pictures before seeing the mirror.
MATTHEW HERBROUGHI had to drive almost an hour from home to pick up the truck. It was decently clean, just she dirt, dust and what looked like ashes in the cab. The trailer had a crack in the above the cab driver side corner that got worse due to driving wind. Not a big deal but it stressed me out. I was given extra miles to accommodate the added travel but still went over by 4.7 miles and was charged for it. I drove the truck home, and then to my new home and then to the drop off location. Again, not a big deal but I don't think it was fair to charge me for overage when I didn't go any further than I absolutely had to after having to go so far from home to pick up the truck.
Sandi KirkwoodPeople there were excellent
KELLY CARROLLNothing should be done different.the service was excellent.
EDWARD LEWISGreat folks. Extremely helpful. Very professional.
Lee TownsendThe online pickup was disastrous. Wouldn't work and had to call in, wait, and the person helping me was good and patient. Unfortunately, I spent way too much time trying to figure out what I was supposed to do to check out the truck. I wasted too much time and will never do that again.
John YeatesLove the workers there
SCOTT WATERSNothing actually, just very nice people that waited on me. Although y’all’s has per mile is just so outrageous. It sucks. Other than that it’s all good. Tysm
Susan AndersNothing
Tammy PetersonShe overcharged me 800 dollars! I will give this location VERY bad reviews everywhere I can! If uhaul does not fix it, I will give uhaul bad reviews everywhere I can!
Richard MerrimanVery friendly and nice and informative
KEYSHA PEGUESPoor communication by uhaul on truck availability and nothing to do with the people renting them out.
Jeremie ShirleyThe customer service was amazing
MISTY JORDANStay open longer
alan grayI havent ever rented from a uhaul company.thought i would guve it a try and when i went to pick up the truck the truck was in empty and very nasty!!!! For such a big company the trucks should be well maintained and cleaned when a customer picks it up also the drivers side mirror was broken and the there wasnt a back up camera in the truck sad! Sad! Patricia hughes
Patricia HughesTruck was brand new!
Craig HolzhauserThe cab had liquid drink stains on the dashboard, cup holders, seats, and floorboard. The app didn’t work for virtual check-in so I had to call support and get access to the truck. This glitch caused a half hour delay to my rental.
David MortonRates are extremely too high. Not a good value for the money
RICHARD BENTLEYGreat service. Even though the lady was sick that day the knew I brought the equipment in.
Christie WrightI had an issue with the incorrect mileage being added to our one-way rental and it was a blessing to speak to Madison as she helped me resolve the issue. Thank you so much!
Michael CarouthThe lady who checked the trailer in was GREAT
James JacksonVery friendly
CARRY RAGSDALEThe employees here were very professional and courteous to me.
Phillip HoMake sure when equipment is reserved ( appliance Dolly ) that it’s delivered as promised. We did not receive the Dolly we reserved.
Harland HartLocation was closed during drop off. We tried to notify via U-Haul website, did not work, and customer service via phone, almost an hour wait time. Just left the trailer and took pictures for documentation of condition.
Freddie StroudMake sure the d-rings are welded shut and in good condition. They snapped while I was towing my motorcycle and tipped the bike over causing massive delays to my trip.
Gary SalcedoGreat service!! Highly recommend
SARA KINGGreat
Neely PlumbEverything was perfect.
Bradford PereiraBest location in the whole Palestine area! I would never go anywhere else. Good people and easy to work with. Plenty of inventory.
Matthew MadisonNo complaints here. Uhaul hours differ from their regular hours, so we were told to drop off at 8am but couldn't actually do so until 830am.
William McLeodStaff were very nice and helpful.
Victoria SalinasKeep Up The Good Work The Person That Help Me With Rental Was Very Nice.
WALTER SPEED