Comentarios del cliente para Carroll Island BP

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Carroll Island BP

Grado total:

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John K. en

Grado:

I was guoted.99 a mile. Charged$1.29 They have yet to change it. They play language barrier.

Arthur H. en

Grado:

Taking into consideration that this is a "neighborhood dealer" this location is too filthy and altogether sub standard to represent this great company that has stood the test of time for an eceptionally long period of time

Christine P. en

Grado:

The rental office is across a dirt junkyard and the office looks like bodies may be hiding under the trailer. However, Cheema has the best customer service and made this all worth it.

ROBERT S. en

Grado:

This is the second time this has happened to me using UHaul. When trying to pick up my reservation at 17 carroll island the clerk didnt have a reservation for me. The cargo van I wanted to use was already booked. After calling Uhaul i was told my reservation was moved to another UHaul location. Apparently I didnt notice the email stating it (which was my fault) but if I recieved a phone call and a voice mail instead of just an email this would all of been easily rectified. Since I was dropped off at 17 carroll island I couldnt leave so my reservation was changed back to 17 carroll island All in all it took 1 hour of waiting for everything to be changed. I had to take a larger vehicle which I didnt need or want and I was late for my appointment. I would like to point out a few other things. the gentleman clerk at 17 carroll island was very nice and helpful even though I was not very pleasant. The cargo van that I originally wanted to reserve was never taken. I know this because in my travels I had to drive past the 17 carroll island location multiple times through out the 2 days, it never moved an inch. Lastly, when I returned the truck of7 the clerk (a different person) un-courteously made me go back out and record the mileage for him after I dropped off the key. If I'm the customer, why am I doing work? Is this UHauls policy? Using Ryder all I have to do is park it and get out.

Anthony S. en

Grado:

new vehicle, all went well

Chris H. en

Grado:

El cliente no dejó un comentario.

William D. en

Grado:

Truck size that was needed was not readily available, nor was one available in a 20 mile radius. Closest truck that was needed was 75 miles away. Had to settle for a smaller truck, which reseulted in 2 trips. Had to pay for extra mileage put on the truck due to 2 trips. Other than that location and rep were good.

Barker B. en

Grado:

I just got Ripped off by U-haul and BP at the Carroll Island Rd Middle River. I even took the picture of the odometer before leaving showing the clerk at BP that the mileage was 29092 and I return the truck with 29139 miles. The difference is 47 miles. I never had a bad experience like this one.

Nicole D. en

Grado:

The person there did not know what he was doing and had to call his boss. I had to wait for him to drive there. He showed up and took me to a hot dirty trailer. It was musty and very cluttered. Unorganized, dirty, really disgusting.

baye J. en

Grado:

El cliente no dejó un comentario.

Tom P. en

Grado:

El cliente no dejó un comentario.

Jessica M. en

Grado:

Inspect vehicles to see if they work properly

Jeffrey A. en

Grado:

El cliente no dejó un comentario.

Annmarie M. en

Grado:

El cliente no dejó un comentario.

chelsea M. en

Grado:

Was rude and never went through policy. Extremely aggressive and uncomfortable to be around.

randy W. en

Grado:

I went to the Carroll Island location after the Golden ring location reserved a 20' truck for me to pick up on Saturday at 10:00 am at B City Motors on Pulaski Hwy. in Rosdale. I arrived at B City Motors at 10:00 am and they told me that my truck was already rented out to someone else. I ended up with a 10' truck from Carroll Island, that's all that was available. My moving experience was horrible due to B City Motors and the Golden Ring locations ignorance. I'll never go to those locations again for a rental.

Iziah L. en

Grado:

It was very unprofessional I reserved my uhaul but yet I had to wait an additional two hours at the place for the owner .

Mark S. en

Grado:

The phone app didn’t work well. I couldn’t have rented without the guy behind the counter. Be he was excellent!

kenneth R. en

Grado:

Was very disappointed with being charged 400 extra dollars for a truck I had for a bout a hour and a half. Dont feel like the owner was upfront with me and did not explain the charges. Was told it would 3-5 business days to get my money back. I actually u put 10 extra dollars in gas and washed and cleaned truck. Wasnt to happy. Dont think I will be doing business there again.

tiera H. en

Grado:

El cliente no dejó un comentario.

edward V. en

Grado:

El cliente no dejó un comentario.

Barry T. en

Grado:

Should have a tablet at location to use

daniel F. en

Grado:

El cliente no dejó un comentario.

Shantel P. en

Grado:

Air freshener

dennis H. en

Grado:

El cliente no dejó un comentario.

Sharon L. en

Grado:

HIGHLY RECOMMENDED... Perfect experience! We had to change my contract a time or two, but he was VERY patient and courteous even though he was super busy wth other customer's. He even let me pick up truck earlier than my reservation time! Would use again and again!

Patrice J. en

Grado:

El cliente no dejó un comentario.

Ronald B. en

Grado:

El cliente no dejó un comentario.

Oral B. en

Grado:

El cliente no dejó un comentario.

Antoine P. en

Grado:

El cliente no dejó un comentario.

christina B. en

Grado:

El cliente no dejó un comentario.

cindy S. en

Grado:

Would very much recommend this site to a friend, service was exceptional, Mohammed was helpful and polite. The truck was new, operated great and was sparkling clean, rates are reasonable, thanks so much! ?

john F. en

Grado:

Gentleman was nice and professional on drop-off but I mentioned I did not receive any blankets and a dolly, he mentioned not much he could do about this, he put notes in an order form stating this, yet I was charged for missing and damaged blankets it appears on a different bill. Overall experience was a complete debacle, pick up 10 times worse than drop-off but still have to waste time now calling customer service and dealing with credit, so on and so on...