Comentarios del cliente para CARQUEST of Greenfield

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de CARQUEST of Greenfield

Grado total:

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Galen S.
Grado:

El cliente no dejó un comentario.

John W.
Grado:

El cliente no dejó un comentario.

john L.
Grado:

El cliente no dejó un comentario.

Sandra C.
Grado:

The truck was fine. I had two other issues, though. I ordered two dozen blankets online for the move. When I got to the store the service rep said that they didn’t have any moving blankets. I asked why? He said people don’t return them and that the uhaul website doesn’t always show what’s available at each store. I find that humorous since the uhaul website automatically adds a moving dolly and furniture dolly to your order. What if you were counting on those and didn’t find out the store doesn’t have it until you showed up. A call from the store to tell you they don’t have blankets, dolly, etc would be helpful so you can make other arrangements. My second issue was that the store didn’t check my truck in until two days after I returned it. I got a call from uhaul the night before asking if I still had the truck. It probably still wouldn’t be signed in if I didn’t call the store and ask them to sign it in.

Aaron W.
Grado:

Confirmation of returned equipment by paper/print out receipt.

John L.
Grado:

El cliente no dejó un comentario.

Greg S.
Grado:

El cliente no dejó un comentario.

Kenton S.
Grado:

El cliente no dejó un comentario.

Alicia W.
Grado:

El cliente no dejó un comentario.

Jeanne-Marie C.
Grado:

El cliente no dejó un comentario.

Curtice G.
Grado:

Great equipment, great service, great price

Gerald R.
Grado:

The experience with the pickup location was awesome, truck was in perfect condition, and ready to go when I got there. BUT, when pressing "other" for payment when I brought the truck back, and being prompted that a representative would contact me in 48-72 hours was BS. I expected to be able to pay cash for the rental, but the card I had on file was run. What is the point of having the option, and telling me that, if you were NOT going to call, and just run the card?

tyler W.
Grado:

El cliente no dejó un comentario.

Michael B.
Grado:

Quick and simple.

STEVE C.
Grado:

Windshield washer fluid was empty and the driver side wiper fell off while I was clearing the windshield in heavy interstate traffic.

Jeffery C.
Grado:

El cliente no dejó un comentario.

Ann O.
Grado:

El cliente no dejó un comentario.

Cathleen M.
Grado:

Great staff, good clean truck!

Edward K.
Grado:

Waited almost an hour for pick-up paper work. Returned car during advertised rental office hours, waited half-hour for paged customer service who apparently was not there. Could not use after hours return because I didn't have a cell phone. Had to insist store customer person accept keys to vehicle. Never received email to confirm return until I called twice over next two days.

Kevin K.
Grado:

El cliente no dejó un comentario.

Steven B.
Grado:

U-Haul automated dropoff would not recognize "Location Services" that WAS turned on on iPhone.

Kim M.
Grado:

No comments - we received exactly what we needed. Great experience.

Jennifer A.
Grado:

Check the air pressure and tires on equipment before renting them out.

KENNETH B.
Grado:

El cliente no dejó un comentario.

John B.
Grado:

El cliente no dejó un comentario.

ALLISON B.
Grado:

Let people know in advance they will have to check the vehicle in online. I was never made aware of this information, and had already dropped my keys in the slot by the time I was told (by another customer). Therefore, I couldn’t check it in online, and it cost me another day. Maybe also tweak your signage at the drop off box so it’s more clear not to drop the keys in, until the vehicle is checked in online first. Honestly, the online check in is a huge pain.

Rebecca H.
Grado:

El cliente no dejó un comentario.

John S.
Grado:

This observation has no bearing on Carquest. The truck supplied was in dismal shape. It’s stressful enough, moving long-distance, but to supply a truck that’s in poor mechanical condition is unacceptable. The front end was in poor shape ... I shook & shimmied all the way to my destination. It was an unpleasant ride! When I arrived, I had to back over lawn to unload. The tires were so bald, all the truck would do was spin in place, wrecking the lawn & creating ruts in the lawn! This creates a new problem for me, because the truck did not receive proper scheduled routing maintenance! Very poor equipment & service!

Marc O.
Grado:

I was told the vehicle had half a tank of gas and make sure it came back with half a tank. I rented the vehicle for four hours. I put 13 miles on it. I was charged $14 for Jess than one gallon of gas. I wasn't told I would be charged every tenth of a mile I put in the vehicle. If the worthless slob at the counter said so I would have put in the $2 worth of gas I used. I hate you.

Joanna H.
Grado:

I ordered several dollies and moving blankets and didn’t receive them at pick up. I only rented the truck for 24 hours and because of the lack of equipment (and the location being closed on Sunday) I couldn’t move what I needed to. They only wanted to refund me for the equipment even though that meant I rented a truck and was unable to use it for half of what I needed it for. I’m very disappointed in your customer service. I couldn’t even get an extension unless I paid for another day!

Jeff S.
Grado:

El cliente no dejó un comentario.

Richard H.
Grado:

The people at Carquest were very pleasant, but they were busy dealing with tool and auto parts customers, so I had to wait for a while to be taken care of. In addition, they did not have the 2 dozen blankets that I had reserved, so I ended up having to drive to the U-Haul dealership at Bill's Auto Repair at 381 High Street in Greenfield to rent the blankets; the pick-up location that I had originally requested. The biggest problem that I faced that day was U-Haul's decision to switch pick-up locations from Bill's Auto Repair to Carquest. I received an email on July 3rd that my truck was ready, but I did not make the connection that the location had been switched, so I had to walk from Bill's to Carquest (on what was a very hot and humid day) since my wife had dropped me off and left. Bill's had a 10 foot truck available, so I don't understand why the pick-up location was changed. FYI, the folks at Bill's were excellent; very helpful!!

Dune T.
Grado:

Told to just drop off the trailer and all set. No checkout process, I requested that someone give me a signed off copy and was told to wait for the U-Haul person (this was an auto parts store). Person me , little communication walked way ahead of me, did not look inside the trailer, inquire if there were any problems, or any communication. Informed me a receipt was being sent via email and walked the other way. Appeared they were too busy with auto parts then customer service.

David W.
Grado:

El cliente no dejó un comentario.

Susan M.
Grado:

El cliente no dejó un comentario.

Karen B.
Grado:

John was excellent, there was no over charge on my card and John corrected it and credited my account.....

Sylva M.
Grado:

Bruce was helpful and friendly. Thanks for your help!

Donna A.
Grado:

El cliente no dejó un comentario.

margaret S.
Grado:

I just dropped the truck in the lot here using the mobile drop service. The mobile service was great.

Adam M.
Grado:

Don't say you have a trailer at a location you don't have it at. This is the second time I've got a call from the rep saying the trailer I reserved wasn't actually at the location I reserved it at.

Anna W.
Grado:

El cliente no dejó un comentario.

George B.
Grado:

Easy pick up and return. Staff was very helpful. Thanks.

joel S.
Grado:

El cliente no dejó un comentario.

David W.
Grado:

I reserved pads and dollies online. There were none available at pickup. This is the second time this happens to me with Uhaul.

Suzanne C.
Grado:

El cliente no dejó un comentario.

Tim B.
Grado:

Excellent service. Progressional. Made it an easy experience for sure. 5 stars all the way

Johnathan G.
Grado:

Great, friendly service. Very helpful and easy rental process.

Susan P.
Grado:

El cliente no dejó un comentario.

Mike D.
Grado:

El cliente no dejó un comentario.

susan M.
Grado:

El cliente no dejó un comentario.

Jennifer S.
Grado:

Nothing. It was easy to rent and everything was explained clearly.

Peter M.
Grado:

El cliente no dejó un comentario.

Anne W.
Grado:

El cliente no dejó un comentario.

DONALD P.
Grado:

When the vehicle was checked in on Monday 3/4, the mileage was read incorrectly causing my credit card to be charged an extra $1,051. I called and pointed it out to the location. They assured me they would reverse the charge; they did not. They made another mistake creating a record of a nonexistent "cash refund" instead of reversing the charge. I contacted them again and they refused to help me, referring me to their Area Field Manager. They gave me his phone#. I called multiple times and never got a response. I finally had to call the UHaul 800 number and got someone there to deal with it.

Lynne L.
Grado:

The manager got the Saturday s mixed up for a 15fter truck but never CarQuest guy gave me a slightly lower rate for a larger truck It all worked out.

Roger W.
Grado:

Make sure the fuel tank is full before renting.

Deb P.
Grado:

El cliente no dejó un comentario.

kevin F.
Grado:

El cliente no dejó un comentario.

Timothy S.
Grado:

Tell your customers clearly, when making the reservation request, that a reference is needed. I did not expect that, not did I have anyone available to take a reference call. I will refrain for sharing my specific words of frustration over this surprise.

Joshua H.
Grado:

El cliente no dejó un comentario.

Thomas C.
Grado:

El cliente no dejó un comentario.

Teri K.
Grado:

My reservation got messed up and I didn't have a truck 1/2 before a crew to move me was ready to arrive. I got no notification despite what your records say. I will not use uhaul again if I can help it.

ALFRED M.
Grado:

Outstanding service very professional

Robin K.
Grado:

El cliente no dejó un comentario.

rich B.
Grado:

The receipt did not come emailed, as told it would.

john B.
Grado:

The truck was not clean or inspected. Both the interior and box were filthy. The windshield washer fluid did not work because someone put water in the reservoir and it froze causing damage to the pump where the hose connects to it. Real fun driving in snowy dirty roads without windshield washer fluid for 2,300 miles. A simple inspection would have exposed that problem.

Paul C.
Grado:

El cliente no dejó un comentario.

rocco L.
Grado:

Hard to improve perfection! Great location, great crew/associates. Efficient check out/check in process.

WFS D.
Grado:

El cliente no dejó un comentario.

KAREN O.
Grado:

Great experience. Truck was ready on time and easy to return. Thank you for adding CarQuest to your Greenfield locations! They were excellent.

Paul M.
Grado:

El cliente no dejó un comentario.

david T.
Grado:

El cliente no dejó un comentario.

Robert M.
Grado:

Might be good to put a U-Haul sign on their door or window. There IS a sign on the street entrance. When I entered the lot where the truck was, I assumed the U-Haul office was at the car dealer to the left. No signs on either of the buildings. Just a minor suggestion. Everything else was great.

Cynthia P.
Grado:

El cliente no dejó un comentario.

RONALD R.
Grado:

This location is not even listed in your database of drop off locations. I called there myself to confirm they had 24/7 drop off. The person I spoke to did not put the info in the system so I was later told they weren't expecting the truck to be there. Tried to get the bogus $5.53 over mileage charge taken off as they're the ones who put it on. They referred me to a "field rep" by the name of Scott Parons @ 413-386-3463 but warned me he'd probably wouldn't call me back (the first honest answer I got in the whole process) so I'd be better off contacting your HQ in AZ. Called Mr. Parsons' number and got a recording that the number was "restricted" so I couldn't leave a message. Does anyone at U-Haul talk to anyone else at U-Haul??? I want my $5.53 returned to me immediately.

Harry G.
Grado:

1. uhaul made me travel a 3 hour round trip to get car hauler... no discount... 2. you can get the destination right on the contract so the equipment drop off is close... they put down a city in the next county a 2hour round trip away for drop off... uhaul doesnt care about my time or the distance i have to travel to get and drop your equipment... unacceptable rental this time... you charged me $800 for a car carrier and then made me drive from VT to MA to get it... and when i got to AZ you expected me to drive another 2 hours to drop it off... if you hadnt changed the drop off location to the correct closer address i was going to abandon your trailer in the desert... good thing you changed the address... you need to pull your head out of your ass... this is my LAST uhaul rental...

Jael O.
Grado:

Again as in the comments above the people working at the locations which are both their own businesses we're great. Your customer service as Uhaul is the literal worst and I hate giving you my money

Gina S.
Grado:

El cliente no dejó un comentario.

Caroline P.
Grado:

I did not return it someone did

Laura S.
Grado:

El cliente no dejó un comentario.

Erin M.
Grado:

El cliente no dejó un comentario.

Mary L.
Grado:

I was shocked to see the per mile price. Shouldn't that be openly disclosed? Also dealing w uhaul directly was a NIGHTMARE! i contacted this location directly to find the truck i needed.

Jean P.
Grado:

The staff was super nice and accommodating.

Lana C.
Grado:

El cliente no dejó un comentario.

Tim A.
Grado:

I did the "Express" online check-in and pre-paid the rental and I was at the pick-up location for just over an hour because the agent did not know how to complete transaction and get the paperwork printed. In addition, they did not have the moving blankets that I reserved online. It was a sad display and a waste of my time.

Robin C.
Grado:

El cliente no dejó un comentario.

Darren S.
Grado:

El cliente no dejó un comentario.

Larry D.
Grado:

El cliente no dejó un comentario.

Christopher B.
Grado:

Having the equipment that was promised and paid for would be a great start! Then when I was sent to the other location about 40 mins away they not only tried to charge me again for the equipment but I had a baby in my arms and the lazy workers there just stood there are watched me struggle to put the damn thing in my car, why was I not helped?!?!?! Than, yup I'm not done, when returning the truck it said it was going to charge me 2 days rental so i sat there at the drop of location for another 40+mins on hold waiting for someone to tell me we had the truck for 23hr and 58 mins so there was no second day charge... in total I wasted 2 hrs on my only moving day and now am shit outta luck because not only did I loose and still pay for 2 hrs on the uhaul but I also lost two hours I was paying the movers so not everything was moved and I had to forfeit my stuff that was left there! I will never recommend uhaul to anyone!!!!!!!!!!!!!!!!!!!! You made me lose hundreds for dollars!

John Y.
Grado:

I was way overcharged. I hope I get a refund

David P.
Grado:

Everything was clean and working except the cab stunk like cigarettes and I was surprised that I didn’t see any “No smoking” signs. Hopefully this can be added to your vehicles, as well as trying to deodorize them.

Iraida S.
Grado:

El cliente no dejó un comentario.

Devon S.
Grado:

Less last minute changes to pick-up and or drop-off locations.

No reviews have been submitted for this location.

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