Customer Reviews for Carquest
(U-Haul Neighborhood Dealer)

217 reviews

1408 N Banks St   Pampa, TX 79065

(806) 486-1606

Office Hours

  • Mon-Fri: 8 am–6 pm
  • Sat: 8 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(806) 486-1606

1408 N Banks St
Pampa, TX 79065

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–6 pm
  • Sat: 8 am–12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Due to unforeseen circumstances I had to keep my truck longer than expected, the sevice personel were able to change it quickly.

Brenda Stell 
Rating:
5.0

Customer did not leave a comment.

Christine Johnson 
Rating:
5.0

The only place that was open on Saturday and had what I needed! Very polite and took care of us fast and easy!! Will definitely refer to anyone needing a uhaul

MIRANDA MUNDHENK 
Rating:
5.0

Customer did not leave a comment.

Christy Ray 
Rating:
5.0

Great location I always use them for rental equipment.

Jeffrey Sweeney 
Rating:
5.0

Customer did not leave a comment.

Christopher Bricker 
Rating:
5.0

Wonderful customer service. Very polite and helpful.

Sarha Goode 
Rating:
4.0

after hours dropoff

Samuel Camp 
Rating:
5.0

The gentleman who does the uhaul here is Always so polite and extremely helpful. He's very thorough and always double checks to make sure everything is working and I'm satisfied

TamaraGarner Hardt 
Rating:
5.0

Customer did not leave a comment.

Alva Ferguson 
Rating:
4.0

I was not sure where to leave my rental truck and trailer I apologize if I left it in a spot that was wrong.

Ralph Minatra 
Rating:
5.0

Customer did not leave a comment.

Greg Wheeler 
Rating:
4.0

Have the drop-off locations do a written confirmation of drop off and condition at the time of dropoff

Larry Snyder 
Rating:
5.0

Customer did not leave a comment.

David pRICE 
Rating:
4.0

Give partial refunds for miles not used

Ashley Valles 
Rating:
5.0

Very Pleased

Christine Johnson 
Rating:
5.0

Truck was dropped off after business hours but it was easy to locate.

Stephanie Irvin 
Rating:
5.0

Customer did not leave a comment.

Nathan Cordray 
Rating:
5.0

Customer did not leave a comment.

DEBI PORTERFIELD 
Rating:
4.0

Customer did not leave a comment.

Lonnie Phillips 
Rating:
5.0

Customer did not leave a comment.

J Webb 
Rating:
5.0

Customer did not leave a comment.

Debra Burritt 
Rating:
5.0

Customer did not leave a comment.

LESLIE ISHMAEL 
Rating:
4.0

Customer did not leave a comment.

Bobbi Eidson 
Rating:
5.0

Customer did not leave a comment.

JIMMY DOWNS 
Rating:
5.0

Customer did not leave a comment.

Terry Blodgett 
Rating:
5.0

I was pleased with price and service

JIMMY DOWNS 
Rating:
5.0

Return was simple and fast. The man helping us was friendly and made the return easy.

Randall Kennedy 
Rating:
5.0

Great service, and the person who is in charge of Uhail is very knowledgeable and helpful. I will always rent from them.

Amir Janjoa 
Rating:
5.0

Customer did not leave a comment.

Danielle Mayfield 
Rating:
5.0

Customer did not leave a comment.

Wanda ADAMS 
Rating:
5.0

Customer did not leave a comment.

jennifer pendley 
Rating:
5.0

Customer did not leave a comment.

Roxanna Machado 
Rating:
5.0

Customer did not leave a comment.

Almond REED 
Rating:
5.0

Not one thing this couple was professional knowledgeable and so sweet!!!!! Not sadly seems to be rare now days they are amazing!!!!

TAMMY LOGAN 
Rating:
5.0

Customer did not leave a comment.

Joe Anderson 
Rating:
5.0

Execellent Service, Smooth and Easy Process

Jonathan Crain 
Rating:
4.0

Customer did not leave a comment.

Rory Morris 
Rating:
2.0

Customer did not leave a comment.

Paul Lowry 
Rating:
5.0

Customer did not leave a comment.

Chris Lockridge 
Rating:
5.0

I couldn’t have felt more confident as I drove away. Theses guys were knowledgeable and efficient!

Teri Kite 
Rating:
3.0

Don’t charge us for the wrong drop off. Why would we willingly choose to drive it across a state? They said we selected it when we called corporate, were rude and not very understanding of our situation. I will never use this company again.

Jimmy Townson 
Rating:
5.0

My problems are with uhaul in general, NOT the location where I rented from. The people at the rental location were great, friendly and very helpful. On the other hand, Uhaul double charged me. They did the same thing to me last time I rented a trailer. The customer service at uhaul.com is extremely frustrating and no help. I had to repeat myself over and over and over and over and over and over! I finally told them to go back and read what I had already written. They told me I wasn't charged a certain amount and to call my bank. My bank verified that they did in fact charge that amount.

Caleb Hooks 
Rating:
5.0

Customer did not leave a comment.

Scotty Moore 
Rating:
5.0

Great and quick service. Great product.

rolando salas 
Rating:
5.0

Customer did not leave a comment.

Mark Howell 
Rating:
5.0

Customer did not leave a comment.

Paul Chenoweth 
Rating:
5.0

Customer service here was excellent as well as friendly. Highly recommended.

Marvin Randell 
Rating:
5.0

Confusion over mileage. I had to call the &00 # and wait for 25 minutes😟

Larry Bryan 
Rating:
5.0

Customer did not leave a comment.

Anthony Boss 
Rating:
5.0

Customer did not leave a comment.

dianne dalton 
Rating:
5.0

The tow dolly had to have the lights fixed before I could pick it up. The guys at the store were great! They got it fixed. It's expensive for U haul to maintain the equipment, and even more expensive to replace it! Every once in a while you get the equipment that needs the junkyard. But usually I haul has good equipment. I rented from their competitor in the yellow trucks and I'll never do it again. I haul keeps up their equipment better than most competitors!

JOE THACKER 
Rating:
5.0

Location was quick and easy to pull the truck in. With a lot of room, and prompt of receipt return. Thank you.

Ty Taylor 
Rating:
5.0

Customer did not leave a comment.

Zackary Spears 
Rating:
5.0

Customer did not leave a comment.

Cynthia Adms 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER RODRIGUEZ 
Rating:
5.0

Customer did not leave a comment.

Jose Nunez 
Rating:
5.0

They were very kind and polite. They helped make sure I had everything I needed to move and made sure it went well.

Michael Ehrhart 
Rating:
3.0

No comment

LINDA LOPEZ 
Rating:
5.0

Customer did not leave a comment.

Ashley Ontiveros 
Rating:
5.0

All good!!!!

Moses Campa 
Rating:
5.0

Customer did not leave a comment.

Cobrati Musch 
Rating:
5.0

Customer did not leave a comment.

walt miller 
Rating:
5.0

Nothing.The guys were helpful and friendly and informed about the equipment!

JOE THACKER 
Rating:
5.0

Customer did not leave a comment.

Penni Bursell 
Rating:
5.0

Customer did not leave a comment.

Billy Brothers 
Rating:
5.0

Customer did not leave a comment.

Morgan Paolercio 
Rating:
5.0

Nothing. I was treated with great respect, courtesy, and great customer service. I was greeted with great friendliness and made to feel at home. The process was the most user-friendly and effective service process I have experienced in a long time. I just told them who I was and they had the number of the equipment and the whole process lasted about 30 seconds from start to finish. They made my return simple while treating me with great respect and politeness. They exceeded all expectations I had about what service should be like.

MORGAN PAOLERCIO 
Rating:
5.0

I was unable to get either a 10 or 15ft truck…I took the 20 ft for the price of ten ft…everything went well…and car quest was terrific

CAROLINE ULLRICH 
Rating:
5.0

Customer did not leave a comment.

Alma Dickinson 
Rating:
3.0

Customer did not leave a comment.

MATTHEW WELCH 
Rating:
5.0

Customer did not leave a comment.

ALBERTO RENDON BARREDA 
Rating:
5.0

Customer did not leave a comment.

ARLEN THOMPSON 
Rating:
5.0

Customer did not leave a comment.

Tony Olivier 
Rating:
3.0

Customer did not leave a comment.

Joe Ramon 
Rating:
5.0

Customer did not leave a comment.

JONAS SILVA 
Rating:
3.0

There were less expensive vehicles available The websites tend to obfuscate the local locations and the home website sent me to borger not pampa for a pick up that I had to cancel. I will not trust web reservations again in the future.. What you reserve is not what you get then that is a waste of time. I left town late and missed my appointment in Amarillo. I will find alternatives in the future.

James Beistle 
Rating:
5.0

Returning the truck was a very quick and simple process at this location.

Jeremy Flores 
Rating:
5.0

Customer did not leave a comment.

Jeff Leigh 
Rating:
5.0

Check in was timeless and professional staff.

JIM CAMPBELL 
Rating:
5.0

Customer did not leave a comment.

William Ingle 
Rating:
5.0

Customer did not leave a comment.

ALAN WRIGHT 
Rating:
5.0

Terrific gentleman

Dana Terry 
Rating:
5.0

Thanks

Steve David 
Rating:
5.0

Customer did not leave a comment.

ALAN WRIGHT 
Rating:
5.0

Customer did not leave a comment.

JONATHAN DO 
Rating:
5.0

Have needed moving supplies, boxes, dollies, etc... on hand m

Luke Culwell 
Rating:
5.0

Great people

Daniel Galloway 
Rating:
5.0

Trash from the previous user was still in the cab. I don't fault the location, I think those items may have been under the seat and just missed. The Uhaul app is the 'worst' part of the experience. It asks for photos to be sent, but they won't send.

Eric Anderson 
Rating:
5.0

Customer did not leave a comment.

Lisa Gardiner 
Rating:
3.0

Customer did not leave a comment.

ashley valles 
Rating:
5.0

This location was very friendly and helpful.

Stephanie Saavedra 
Rating:
5.0

Customer did not leave a comment.

JOHNATHAN RITCHIE 
Rating:
5.0

Customer did not leave a comment.

Isabela Pavia-Sandlin 
Rating:
4.0

Customer did not leave a comment.

PATRICK SWIFT 
Rating:
5.0

Customer did not leave a comment.

BRIAN WILHITE 
Rating:
5.0

They couldn’t do enough for us. Daniel was excellent

Mandy Walker 
Rating:
5.0

Excellent. Daniel is a wonderful person. He is kind and extremely knowledgeable. A real (rare) person.

Gary Wisdom 
Rating:
5.0

Customer did not leave a comment.

GARY WINTON 
Rating:
5.0

Customer did not leave a comment.

Laura Isbell 
No reviews have been submitted for this location.

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