Was charged for 2 days, when location did not allow me to return vehicle same day. Was also charged for a dolly I did not order and did not receive. The truck would not start the morning I was to return it.Jesse G.
Customer Reviews for Carpet 4 Less
(Distribuidor de U-Haul del vecindario)
Alhambra, CA 91801
(NO AFTER HOURS DROP OFF NO STREET PARKING)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 8 a. m. - 4 p. m.
- Vie.: 8 a. m. - 3 p. m.
- Sáb.: 8 a. m. - 2 p. m.
- Dom.: cerrado
- 10/24/2021 - 10/25/2021: cerrado
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
I had to keep the rental van for an extra 3 days. The location was very helpfull and didnt rush us for the returnterence H.
El cliente no dejó un comentario.Thomas P.
Your website needs to be updated with correct location business hours.VICTORIA V.
El cliente no dejó un comentario.JONATHAN R.
Worst UHaul experience ever! Note that I had rented the same truck size at another location the weekend before with very professional engaged personnel in San Gabriel, CA. Uhaul personnel Angel in Alhambra, CA did not engage well with me customer service-wise. He sat in his chair at every transaction i had with him at intake & return of vehicle. No paperwork given me when I picked up vehicle. Truck not well maintained, shook at a stop, which I mentioned to him in teturn of truck. Inside of back of truck was not clean, plastic wrapping left & unfolded blankets, which attendant asked me to leave on the ground close to the vehicle before we drove truck away. There were encrusted dry mud around tires of vehicle. No vehicle damage inspection/walkthrough conducted. We returned the truck with a clean back interior, swept with a broom, as Angel required. When we returned truck, Angel just had us turn in keys & told us to expect email within 30 mins: No paperwork given, no inspection conducted. I received the promised email the next morning, not within 30 mins, with a $25 cleaning fee. I EXPECT A REFUND ON THE ADDITIONAL CHARGE for this by far the worst UHaul experience for me! Disengaged, unprofessional attendant, extra charges!!!Rick F.
We found an acrylic nail with a human nail attached in the cup holder and other crumbs and such in the cabin. The pickup location was covered in trash and other unsanitary items. I felt like I needed a shower just walking in there. I've used Uhaul many other times, but I'd avoid this location at all costs in the futurelydia H.
Easy enough to pick up and drop off if you're tech savvy. The rear door was hard to close and open. The ramp was hard to open and latch onto the bed of the truck. I had two really strong movers helping me and they were having a hard time with it. The doors of the truck were also hard to close. I needed to slam them to get them to close all the way. Even then, sometimes they didn't close all the way.Kenneth Y.
After hours drop off not available at this location. I was given inconsistent information from call center. If you add after hours drop off this will greatly improve the experience. Give customers the information they need upon booking so that they can make informed decisions regarding drop off.CARMEN G.
El cliente no dejó un comentario.David G.
El cliente no dejó un comentario.Ana A.
El cliente no dejó un comentario.Sean S.
El cliente no dejó un comentario.Juan C.
The truck had a serious safety issue with obvious suspension damage or malfunction. The truck bounced literally nonstop like a jackhammer on the freeway to the point that I didn't feel safe driving it and actually felt really sick. I've driven many uhauls and never had such a terrible truck.WILLIAM R.
El cliente no dejó un comentario.ISRAEL M.
The location closed before my drop-off time. There should be a warning notifying of the location closing timeCHRISTOPHER C.
El cliente no dejó un comentario.Ramon P.
El cliente no dejó un comentario.ANGEL O.
El cliente no dejó un comentario.Christopher C.
Not only did they not having the truck I rented the one I got was dirty and had used PPE materials in it. I was charged for items I did not get and the owner was extremely unorganized. I don't want to have further contact with this place so much so that I don't even care about getting back my money for the moving items I was charged for and did not receive.Armando G.
El cliente no dejó un comentario.Joseph T.
The inside of the truck was not as clean and uHaul changed my reservation last minute. Also , gas was not filled to what was expectedAlan S.
Convenient to my home, welcomed me pleasantly, ????Gary M.
The establishment is quite terrible Customer service sucked Very disappointedRicardo G.
Angelo was quick & has great customer service skills!Rosa C.
El cliente no dejó un comentario.Fernando S.
El cliente no dejó un comentario.Yvette N.
El cliente no dejó un comentario.norma M.
Nothing it was a great experience. Thank youJohn B.
El cliente no dejó un comentario.Rudy V.
El cliente no dejó un comentario.Enlong C.
Great customer service and very friendly, was in an out in less than 3 minutes.Gerardo V.
I was told by uhaul's agent that I would be able to do an after hour drop off as this location closes at around 4 pm. Arrived at location around after 6pm and realized it was locked with no access to leaving truck. After waiting on hold for almost 20 minutes, my son in law called on his phone, the agent apologized for misinformation and gave him another location's address approximately 5 miles away. To be honest, I was too tired and decided to go to location I picked up the truck from this morning to return. Agent added insurance without my authorization and thankfully the place I picked up and dropped off was able to adjust. Also,I wasn't informed that uhaul does not prorate storage. The storage that was from the 14th of November thru December 13th did not reimburse me for the prorated amount. I was told that uhaul does not prorate storage. I have used uhaul for lots of years and have always been very satisfied, except for this last experience. And I will use uhaul the next time I require it. Just a little disappointed. Happy holidays to everyone especially Juan at the west hills location.sheila M.
El cliente no dejó un comentario.Kenneth P.
El cliente no dejó un comentario.robert O.
Carpet 4 Less is a business that an outside observer could surmise is close to filing for chapter 11 bankruptcy, and there happens to be a parking lot there large enough to stash some U-Haul vans. The van that I arranged for pickup had a dirty windshield and two skeptical-looking spare tires on the front wheels. I felt in that moment that U-Haul did not care about my safety nor the safety of its customers, and that is not a good feeling to have.Andrew B.
El cliente no dejó un comentario.Ana Korina B.
El cliente no dejó un comentario.yitzu C.
The owner was awesome !!!!!!Alex C.
They were supposed to open at 8 but opened about 15-20 mins late not too big of a problem but cut into my reservation timeMercedes R.
This was the easiest rental I have ever had. The locatuon and it's owener.employees were excellent.Michelle G.
Very easy check in and check out process. Fast and friendly service.Antonio R S.
El cliente no dejó un comentario.Scott R.
The thing is that I was supposed to drop off at another location, but they were closed and I had to come here.Katie C.
Be on time and stay open till you say u areDominic H.
Nothing really Angelo was gracious and attentive to all my needs and a very friendly person to bootJohn M.
El cliente no dejó un comentario.Violet M.
Cool guy good customer service. ThanksGuadalupe S.
The system is Very slow and the office sells very bad. The people who helped us is very rude. I won't pick this location anymore.Liye Z.
Agent was great and accommodating. Made sure we were taken care of. I will ne back for future uhaul needs.Robert M.
Andrew was a great help. Would recommend anyone go to that location.Jonathan S.
I asked the store representative multiple times whether I could use my U-haul voucher credit, and he assured me that the U-Haul location to which I would be dropping off the U-Haul would honor it. The U-Haul drop-off location, which was an actual U-Haul store, told me that U-Haul could only apply the certificate on the front-end because it was a one-way flat rate. This was a very dishonest store and I will never do business with them again.Kellye N.
El cliente no dejó un comentario.kwang S.
El cliente no dejó un comentario.Mimosa N.
Never ever again. I was told to return at 3. They then called and said they are leaving at 2pm, and deal with uhaul. Uhaul didn't know what to do and sent me to two other locations before they accepted my truck rental (and charged for mileage). Never rent from a third party uhaul dealer (carpet 4 less in Alhambra CA).RANDOLPH R.
Everything was smooth for the most part. I don't know why I was charged 3 days after my visit. I got the uhaul truck on the 3rd of this month and wasn't charged the amount to my bank account until yesterday. That has caused me to over draft on my account!!!!! Now I'm being charged a $35 over draft fee. And I was charged about 28 bucks for insurance on the truck when I never requested itWesley A.
Can remember the young gentleman's name that gave me the keys , but he was a lot of help , made it very easy for me.Luis C.
El cliente no dejó un comentario.Scott W.
Truck was dirty. Trailer was really dirty. I didn't get the walk around and check. The truck didn't have a ramp to use. We had to jump in and out of U-Haul trailer. I called the to report the problems and they said they were owing to note it and they didn't. I had to call a real U-Haul place and have them note it. Horrible experience.Candice R.
Excellent experience!Joe M.
El cliente no dejó un comentario.Aidarbek A.
Awesome service! Andrew was completely professional and check in was super easy. Prices are great! I used another Uhaul and they were so expensive, this place is awesome because Andrew gave us a fair and great price. Thanks!!!!Susan P.
I came in at the last minute for a larger truck and they worked to get me what I needed in 20 min. Great customer service.TAMMY S.
El cliente no dejó un comentario.Patricia K.
He was quick with the paperwork checking in & out. Friendly customer service.ana S.
This location is great! By far, the best U-haul location that I've rented from in the past several years. Not only was the equipment in great condition, but the Andrew was extremely accommodating, and easy to work with. 5-star service in all areas.Scott W.
Fast and great serviceIley S.
El cliente no dejó un comentario.Rocco A.