El cliente no dejó un comentario.francosco javier S.
Customer Reviews for Carpenter 528
(Distribuidor de U-Haul del vecindario)
Rio Rancho, NM 87144
(S of HWY 550)
Services at this Location:
- Lun. - sáb.: 8 a. m. - 4:30 p. m.
- Dom.: 10:30 a. m. - 4:30 p. m.
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Crystal was fantasticEugene G.
great service and very friendly staff.Joseph L.
El cliente no dejó un comentario.William D.
El cliente no dejó un comentario.ANTONIO G.
Excellent service!Patrick Y.
Great job quick and efficient. Manager was knowledgeable and helpful.Chris C.
El cliente no dejó un comentario.bonnie c. | Overall Experience
El cliente no dejó un comentario.Isek S.
El cliente no dejó un comentario.Jeffrey H.
El cliente no dejó un comentario.Steven T.
Had to wait a long time to get the equipment. Even though I had an appointment Very unorganized could not even find his phone that keep ringing and he would stop helping us to try to find the phone each time with no luck then would come bravo to finishing our rentalJoseph O.
Thanks for helping with backing the trailer in. Not my strong suit!Travis O.
El cliente no dejó un comentario.richard R.
El cliente no dejó un comentario.Herbert O.
El cliente no dejó un comentario.John W.
El cliente no dejó un comentario.david K.
El cliente no dejó un comentario.richard R.
They came right out as we pulled up. Super nice. They got us on our way fast. As we pulled away, they parked the truck.Mark J.
El cliente no dejó un comentario.Daniel B.
Carpenters is my U-Haul of choice. Great customer service. They are so much better than the poor service and bad employee attitudes you get from the Corporate locations.Dennis W.
El cliente no dejó un comentario.Alex J.
El cliente no dejó un comentario.Danny P.
very friendly interactions! went out of their way to help.Robert M.
Great service! Smooth check in and drop off.Dan I.
El cliente no dejó un comentario.David M.
Manager (Christal B.) of location was great. I will use this location for all future needs. The corporate store in Rio Rancho could learn a few things from the Carpenters, mainly how to provide good customer service!Dennis W.
This is a lousy location to expect persons renting large trucks to be able to park them. Small outside the fence parking on a major traveled roadway (very dangerous) for after business hours drop off. Get a bigger lot! Maybe extend your hours of operation. Closed at 4;30pm on a Saturday. Come on MAN! Major issues with the 24/7 truck share at this location. Business didn't even know the truck was being returned. Right hand doesn't know what the left hand is doing. Had to call an emergency contact number posted on a perimeter fence to get guidance on what to do with truck key. Ended up having to go back on a Sunday, when they opened and turn in key. Ridiculous. No padlock provided to leave key in truck and didn't even have a key drop (secure) box. Received a follow-up call from a gal named Crystal (VERY RUDE!! and NEEDS to be terminated from customer service work). Moving is stressful and almost the first words out of her mouth were "Where's the f**kin key". I worked 5 hours to unload a truck in excessive temperatures and the added stress of returning equipment and seeing that the truck had fuel; etc. and I as a paying customer get treated like that from Crystal. I will not use this Uhaul location in the future and will not recommend it to family and friends. So, for the next customer...........GET RID of Crystal.Chris M.
El cliente no dejó un comentario.Michael P.
El cliente no dejó un comentario.Kyle H.
I was not allowed inside the office.Clay D.
I was not inside.CLAY D.
I finally got on the road to destination, before I was half way I got email and phone call asking when I was going to return the rentals, still had 2 days left on contract, do took off half a day to unload and return rental s, made me feel rushed.Kevin C.
El cliente no dejó un comentario.COURTNEY U.
El cliente no dejó un comentario.Shawn G.
I wish there was a no smoking policy. I have a tendency to get headaches with cigarette smoke or a strong smell of it. Turning the A/C on high helped quite a bit but the smell was still there. Besides that, everything was wonderful.Joseph W.
El cliente no dejó un comentario.Ron J.
El cliente no dejó un comentario.Lynette P.
El cliente no dejó un comentario.Ira H.
The website direction did not take me to correct location. I did all the online asked on line including early check in and it still took more the 30 mins to check in and get the trailer. I was also charged for insurance which I did not purchase. They wanted me to come back to get the refund. They did not know how to refund to my credit card so they have to mail a check.Douglas P.
El cliente no dejó un comentario.Kirk K.
El cliente no dejó un comentario.Brian M.
El cliente no dejó un comentario.VIRGIL W.
El cliente no dejó un comentario.Diana D.
So easy to work with and so helpful. Thanks for all your assistance ????Martin M.
El cliente no dejó un comentario.Joseph M.
Saff at the Rio Rancho Location was very pleasant to with I will be using them again in the near future.Theodore W.
El cliente no dejó un comentario.Brack G.
El cliente no dejó un comentario.Karen B.
Besides the trucking breaking down on me was scaryTiffany V.
Nothing, all was great!Gregory A.
people who rent frequently should be able to be processed more quickly. You used to retain address and license information which sped up the process. I rent 3-5 times per month and it always takes 15 - 20 minutes.Richard R.
El cliente no dejó un comentario.Richard G.
El cliente no dejó un comentario.Joe C.
Customer service was great!Arthur C.
I called on 1/29/2020 to get pricing for a 20ft uhaul. I spoke with Becky and gave me a price of $85.23 she said that was including tax and mileage. I had given her the address we were going to. The price inwas charged was the price I was given for picking up in rio Rancho new mexico and dropping off in Albuquerque I'm not sure why I was over charged $30 over the guaranteed price i was given. I recommend in the future not giving definite prices its not a good feeling to look in your acct and see more pulled out then what you were told you would be charged.Michael A.
El cliente no dejó un comentario.Michael S.
El cliente no dejó un comentario.Kathleen B.
El cliente no dejó un comentario.yolanda O.
First class serviceMichael C.
Very good experienceGarry M.
El cliente no dejó un comentario.Clint L.
I dropped the truck off Sunday afternoon, the person there said everything was good and then they tried to charge me a 4 day late fee because that person didn't check the truck in. After calling customer service Cody called me and he refunded me for the late fee. Thank you Cody.Benjamin V.
More knowledge training on software. When I went in on Monday, the gentleman had to keep asking for help from the other more knowledgeable person. This lack of knowledge happened to me with Uhaul in the past at the Texico New Mexico location. It slowed things down. On the self serve check in on my app, a picture of my drivers license was optional, but when I came to pick up the truck on Wednesday, the staff person, (different from Monday and very knowledgeable), needed my license to photograph. This seemed to defeat the optional part on the check in app, where I only entered my drivers license number. In other words, the bricks and mortar defeated the optional part of the app self serve check in, costing more time. (Read "The Speed of Trust" by Steven M.R. Covey, then make the app seamless with the bricks and mortar). Either make the photo optional in the bricks and mortar or mandatory in the app, but make them match). Please don't call me and have me repeat this. it is just an observation and you can take it for what it is worth, to improve your business or not.Tom D.
El cliente no dejó un comentario.Lawrence L.
El cliente no dejó un comentario.Charles U.
It was a easy process to return the vehicle. The CSR was helpful and very polite.Jeff Y.
$0.99 per mile add-on is too much for a move. It can easily double the quoted price for rental.Larry C.
Fix your website. Please! Slow, stupid, and lacks logic. I have been using your service for 6 years, every problem has been the website at my end or the location using the website ran into trouble. Walked away a free times due to the delays.Porfirio R.
El cliente no dejó un comentario.Derek B.
Everyone was perfect and an asset to Uhaul.Gregory D.
El cliente no dejó un comentario.Phil T.
El cliente no dejó un comentario.Veronica H.
El cliente no dejó un comentario.tammy H.
El cliente no dejó un comentario.Melissa R.
Truck was kinda dirty upon rental. Office lady did attempt to clean it, however.Todd B.
El cliente no dejó un comentario.kathleen H.
I had a wonderful experience renting a moving truck with this company. The people are very friendly, knowledgeable, and helpful. I would recommend to all my family and friends.Alana V.
El cliente no dejó un comentario.John A.
Great staff, made it easy.Kevin D.
10' box truck should have a ramp.Allen W.
El cliente no dejó un comentario.Lamont G.
El cliente no dejó un comentario.tracy R.
More choices of trailersRandall R.
Great serviceKathleen F.
Great location - the people there are always attentive and helpful. The site is clean and orderly. It is easy to back and turn with a trailer. Plenty of room to park.Richard B.
Very attentive and quickly got taken care of.Francisco U.
The service was great and the sales clerk that me was very friendly and professional. I will definitely use this place again.Erwin B.
El cliente no dejó un comentario.Donna S.
El cliente no dejó un comentario.douglas N.
El cliente no dejó un comentario.Lawrence A.
Excellent serviceJames Earl G.
Very friendly employees.Thomas M.
El cliente no dejó un comentario.JOHN F.
Lady there was very helpful! I'm disabled and can't bend over to unhook and she got down there and did it for me and she didn't have to. Thanks againTommy W.
El cliente no dejó un comentario.raymond J.
El cliente no dejó un comentario.Rose G.
Additional Services at this Location
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Venedemos cientos de productos para que las mudanzas sean más simples!