Customer Reviews for Carpenter 528
(U-Haul Neighborhood Dealer)

697 reviews

833 Hwy 528 NE   Bernalillo, NM 87004
(S of HWY 550, Across from the Bernalillo Walmart)

(505) 867-0013

Office Hours

  • Mon-Sat: 8 am–4:30 pm
  • Sun: 10:30 am–4:30 pm
Special Operating Hours
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(505) 867-0013

833 Hwy 528 NE
Bernalillo, NM 87004
(S of HWY 550, Across from the Bernalillo Walmart)

Services at this Location:

Office Hours

  • Mon-Sat: 8 am–4:30 pm
  • Sun: 10:30 am–4:30 pm
Special Operating Hours
  • 3/31/2024: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Joseph was very helpful when we arrived to pick up the truck.

Karena Feltman 
Rating:
3.0

I would never recommend U Haul to anyone at any location. The $19.95 truck I rented for 4 hours ended up costing almost $100 due to all the extra charges that were tacked on.

Opal Fitzpatrick 
Rating:
5.0

Customer did not leave a comment.

STEPHEN MYERS 
Rating:
5.0

Checking in the gas guzzler was easy, no problems.

James Barrett 
Rating:
5.0

Customer did not leave a comment.

Philip Martinez 
Rating:
5.0

DON'T LET MY EXPERIENCE HAPPEN TO ANOTHER FAMILY The truck I rented started ringing an alarm after 1 hour of beginning my trip. For the next 1100 miles I had to listen to the alarm (Stabilizer requires service) ringing constantly. Nerve racking, a horrible experience, and made the trip a very awful trip. Livermore rented me a BAD TRUCK!! The truck over heated outside of Flagstaff AZ. I had to rent a room and let the truck cool down, I was just 300 miles from my destination. There was NO water in the Radiator, the truck over heated because there was not enough water in the Radiator, and because of the Heat wave in AZ. Climbing elevation outside of Flagstaff AZ. the truck overheated and lost whatever water was in the radiator. This cost me $300.00 to rent 2 rooms for my family. I should be COMPENSATED !!

MARRICE Manown 
Rating:
4.0

Very helpful staff. I was in and out quickly. A little shade for customers would be nice this time of year though.

James Brunt 
Rating:
5.0

The boss he work other there’s so nice all the people good for service

Murtadha Al Shammari 
Rating:
5.0

Customer did not leave a comment.

DIANA DRISCOLL 
Rating:
5.0

Customer did not leave a comment.

Jonathan Meek 
Rating:
5.0

Customer did not leave a comment.

Gregory Buterbaugh 
Rating:
5.0

Customer did not leave a comment.

Rick Trent 
Rating:
5.0

Thank God someone knows what they’re doing at this uhaul location. She’s the only competent thing you have going for your company. This kind attendant took good care of me after your Paradise location gave away my truck and caused me to go on a wild goose chase. I’ll be going elsewhere the next time I need a truck though. Y’all need to get it together in a corporate level! You couldn’t pay me to rent from uhaul again.

Kathryn Lang 
Rating:
5.0

Customer did not leave a comment.

William Butler 
Rating:
5.0

Great experience. Easy and convenient

Mike Nunez 
Rating:
5.0

Customer did not leave a comment.

Steven Miller 
Rating:
3.0

Took so long to do paperwork, I haul needs to update there system I was told

Gary Skiba 
Rating:
5.0

Excellent service

Andrew Salazar 
Rating:
5.0

Customer did not leave a comment.

Roger Gonzales 
Rating:
5.0

Customer did not leave a comment.

Fernando Ruiz 
Rating:
5.0

Customer did not leave a comment.

Jose Estrada 
Rating:
5.0

The employee was very good help. Very please with her knowledge and help.

Dagoberto Chanza 
Rating:
5.0

She checked me in with no issues but she couldn't help with the $40.00 fee. I was charged an $40 fuel fee, the female I rented it from, clearly stated the truck was on empty and just return it empty. I returned it with more gas then what was in it when I picked it up. Once returned I was Charged and the customer representative Chris Valderrama Manager was rude.I only rented from Uhaul (loyal customer) and now I won't rent from them anymore because of the way I was treated today. I spent over $600.00 on this rental alone, I have spend thousands of dollars with Uhaul and they disrespectful me because I followed the directions of their representative. The people they have working for them is costing thousands to save $40.00 .

clarence banks 
Rating:
5.0

Customer did not leave a comment.

Mary Ballengee 
Rating:
3.0

Customer did not leave a comment.

susan lashbrook 
Rating:
5.0

the owner was very good and very nice.....i would use her again most definitely

Randall Lahr 
Rating:
5.0

Great office women Linda

Marjorie a jones 
Rating:
5.0

Very friendly and helpful

Brett Ricketts 
Rating:
5.0

Barbara was great when returning the trailer. Easy & simple drop-off

CHRIS MADSEN 
Rating:
5.0

Customer did not leave a comment.

Dennis Borek 
Rating:
5.0

Customer did not leave a comment.

Isaac Buck 
Rating:
5.0

Customer did not leave a comment.

Randale Levins 
Rating:
5.0

Linda was Great! Thank you.

Jerry Cordova 
Rating:
5.0

We had an excellent experience. There is nothing I would say needed improvement

Barbara Shearer 
Rating:
5.0

Customer did not leave a comment.

Roy Neal 
Rating:
5.0

Customer did not leave a comment.

Roy Neal 
Rating:
5.0

Great Location, easy access and friendly staff

Damon Gold 
Rating:
5.0

Customer did not leave a comment.

Carlton Bannerman 
Rating:
5.0

Customer did not leave a comment.

Kiara Gomez Glad Bak 
Rating:
4.0

Not as clean as I left it

John Richerson 
Rating:
5.0

Customer did not leave a comment.

Bryce Townsend 
Rating:
5.0

Customer did not leave a comment.

Judy Long  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Celine Walters  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Claude Forrester 
Rating:
5.0

Very quick and convenient pickup, friendly and helpful staff, truck in good condition. I would definitely use this location again in the future for a smooth moving day.

Alyssa Ochs 
Rating:
1.0

The local agent tried to give away the truck I had reserved and confirmed using the UHaul app. The previous UHaul location had the same problem when we arrived before my assigned time. UHaul local agents really need to honor reservations instead of giving trucks away to anyone who walks in the door.

Ronald Ustach 
Rating:
5.0

Workers didn’t show up. Returned truck.

Lynn Steiger 
Rating:
5.0

Customer did not leave a comment.

Robert Penaloza 
Rating:
5.0

Great people

Richard McCrea 
Rating:
5.0

Customer did not leave a comment.

Mario Gomez 
Rating:
3.0

Customer did not leave a comment.

RICK BORLAND 
Rating:
5.0

Customer did not leave a comment.

Alfredo ZUNIGA 
Rating:
3.0

Not take 45 mins to checkout clients

AnnaSofia Ganser 
Rating:
5.0

Customer did not leave a comment.

Rafael Pancorbo 
Rating:
5.0

Very good facility and people

Greg Dudley  |  Overall Experience 
Rating:
3.0

Not my "preferred" location. Luckily the town was big enough to have more than one location. If not, this would have really sucked.

Melissa Vredenburg 
Rating:
4.0

Hand truck and blankets were not in the truck but staff responded professionally and refunded money.

GINA LEWIS 
Rating:
5.0

Customer did not leave a comment.

Sean McHugh 
Rating:
4.0

Customer did not leave a comment.

Vaugh Simmons 
Rating:
5.0

Speed up the process

Steve Carvalho 
Rating:
5.0

Friendly competent service

Michael Doyle 
Rating:
3.0

Customer did not leave a comment.

Anthony Fuhrmeister 
Rating:
5.0

Customer did not leave a comment.

pamela springall  |  Overall Experience 
Rating:
5.0

Great people to work with.

Randall Elmer 
Rating:
5.0

Dropped off vehicle here did not interact with staff as they were closed, but drop box for key was easy to access.

Andrew Martinez 
Rating:
4.0

All three uhaul locations staff were professional helpful and very nice - Uhaul is a great company and we use uhaul regularly when needed - but with like any business there are some bumps and this time we experienced a couple - 1 - uhaul company Where I made the reservation close to my storage unit were in contact with me and everything was going good until the day before when I found out that I had to pick up the Size truck I reserved was 17 miles away instead of their location 1.2 miles away so that was a huge inconvenience for us in this instance - I Wish uhaul company where we made our reservation would’ve notified me that they wouldn’t have the truck at their location - I was unaware that at times you make a reservation at one place And pick up the truck reserved at another location so Please advise your customers of this fact so then we went to went to reservation location And indeed they did have the size truck I reserved so there was a little mixup there And added more stress 2 - The date I made my reservation for U-Haul truck I also hired movers through the list at U-Haul I went ahead and picked And hired and paid for movers that day - I explained to them at U-Haul and to the moving company CC movers Mr. Calvin Roody The size of the storage unit and that there were several boxes but most of it were items not boxed from three garage as I explained to them there were welders ramps lawn equipment shelves lawn furniture items that could not be box that had to be moved from the storage unit to the truck Mr. Calvin arrived and refused the job in which he was already paid to do he said I wasn’t expecting this and I can refuse any job he was backing up his truck and we were trying to discuss with him how we could fix the situation because we had help there and then we could work together he jumped out of his truck and violently approached my husband and I screaming and yelling I can refuse any job you can dispute the payment and drove off - we then went to the U-Haul when I made my reservation I 40 and Coors U-Haul Albuquerque new Mexico told them what happened with the movers - they were professional and sympathetic and tried to assist us with finding new movers that day but to no avail I called my credit card company and disputed the payment to CC movers to Mr. Calvin and that’s gonna take up to 60 days for $145.44 approximately - u-Haul company has had complaints on Mr. Calvin and I do believe they removed his company from the list - as we all know moving is very stressful and the day started off with driving 17 miles one way and back to pick up a truck reserved when in fact the truck reserved - I needed was 1.2 miles - we got past that then - the incident with Mr. Calvin and leaving us flat was just unbelievable- we’re at the age in our 60s it was me and my husband and three other people and it took us hours from beginning to end of the day to pack the truck - we left to our destination of Clovis New Mexico on May 19 we got there and unloaded and returned the truck Friday, May 20 8:45 AM and my experience in Clovis was excellent - thank you U-Haul for keeping in contact with your customers and see if you can adjust the couple problems that I have had this week - I’m just glad this week and this particular move is over and done with I will use you all again in the future and I appreciate you following up with the survey so your customers can give reviews - overall experience with uhaul again was very good thank you and have a good day

Renee Rios-Torrez 
Rating:
5.0

This location what's more convenient for me. They quickly and easily transferred my order from another location to theirs.

Michael Viramontes 
Rating:
2.0

They do not have any after hour lots/parking to leave truck. Gate was closed so had to park truck in front of gate. Key drop off was hidden behind another truck, not easy to find

Jordan Gutierrez 
Rating:
5.0

Customer did not leave a comment.

marceil shepherd 
Rating:
5.0

Customer did not leave a comment.

Julio Martell 
Rating:
5.0

Customer did not leave a comment.

ROBERT EDWARD NASH 
Rating:
5.0

It was a smooth process both in renting and returning. With friendly service completing both.

Benjamin Beyer 
Rating:
5.0

Very helpful. Definitely would recommend using them for your moving needs.

Deborah Delliquadri 
Rating:
5.0

Customer did not leave a comment.

Esteban Herrerra 
Rating:
5.0

Customer did not leave a comment.

EILEEN KOOP 
Rating:
4.0

I checked “not inviting” - the location isn’t horrible, but it is not “inviting”.

Robert Ellison 
Rating:
1.0

At reservation, representative at location was not knowledgeable as to what they had available. U-Haul rep apparently was sending customers to an alternative location instead. Representative at location fixed our reservation as U-Haul rep had wrong times for return as well. At that point everything was ok again. Then upon returning truck, a gentleman at the location stated that we were going to have to pay an additional $11 for fuel. That we were short on fuel. He said we were just under 3/4 tank. I had to point out that the fuel to begin was less than the fuel at the return. In addition I pointed out that we only used 12 miles total in the truck, not to mention the fuel that we DID put in the U-Haul truck, how was it that we had to add an additional $11? He couldn't answer. Because of this attempted SCAM by the representative at Carpenter Storage and U-Haul, I will NEVER rent from them again!!

anna sedillo 
Rating:
5.0

Customer did not leave a comment.

EMMA YEPA 
Rating:
5.0

Customer did not leave a comment.

Steve Otter 
Rating:
5.0

Customer service was great! I was able to find all the boxes and other supplies I needed at a good price.

Nancy Roth 
Rating:
5.0

Customer did not leave a comment.

David St Clare 
Rating:
5.0

Customer did not leave a comment.

Michael Garza 
Rating:
4.0

Customer did not leave a comment.

Ashley Oberg 
Rating:
5.0

Only issue waa the difficulty in using the online check out process. It was sent three days before rental pick up date but (according to U haul representatives) the electronic check out will not work until 24bhours before pick up. It took two hours and numerous phone calls to learn this. You could have simply included it in the directions. Monumentally poor planning for a National Chain store to send out what they know will not work. Since my time is not valueless, this was very disappointing. The simple solution is to incorporate this information when you send out the instructions. Common sense Everything else was good.

Richard Davis 
Rating:
1.0

The clerk who checked me out was the most rudest unprofessional clerk that I have ever had to deal with. She charged my credit card when I first got there she said $64 and showed me the receipt. She never told me that there was $100 deposit ever. I returned the truck in perfect condition and she ended up charging me she said 74 something. Well I left and I looked on my bank account and she charged 139.93 in the morning and then again when I returned it $83 and some cents. I called and told her that that was not right and why did she charge me $139 the first time. She said she never charged me that but it was in my bank statement she said I would have to call customer service and deal with them. I told her I wanted to know why I had such a huge amount taken off my account and she said that she didn't do it and she didn't know why it was taken off. She told me that if I had a problem I would have to call customer service and I told her no I wanted to deal with her not customer service. She told me that if I had a problem with what she did that was too bad and I had a heck of an attitude and she hung up on me. I called her back and said I wanted all the receipts from what they charged me and she said no that she gave me the receipt when I was there and that was my problem and she hung up on me again. So I called her again and I told her that I wanted all my receipts from the morning and that afternoon and she said she would email them to me and for me to leave her alone. She hung up on me before she hung up on me I told her cuz she said she wasn't going to send the receipt again and I said oh heck no you're going to send the receipts cuz I refuse to be charged such a huge amount and twice. So she said if I had a problem that was too bad and she was going to not refund my $139.93 because I had such an attitude. I told her I would be right there and I was on my way and she hung up on me. When I got back to the office she had the window locked and she had my receipts on the window sill and she would not open the door and explain to me why I was charged twice. I called customer service and they said that it was an hour wait to speak to anybody so I cannot speak to anyone. I've never had to deal with anybody so unprofessional in my entire life so rude and she wouldn't even help me or tell me what I have to do to make sure I would get my refund back. I'm really upset and I'm praying that that 139 comes back onto my card and she kept saying that it was pending and it wasn't going to stay on there. But I am so unhappy with you all and I will never deal with your services again and I want to report her she works for the U-Haul in Rio Rancho / Bernalillo on 528 and I don't remember her name but she was extremely extremely extremely rude. Anything you could do to help me deal with the situation would be extremely grateful. My name is Rebecca and I'm at 505-364-8155 thank you

Rebecca Montoya 
Rating:
5.0

Customer did not leave a comment.

Robert Ellison 
Rating:
5.0

Customer did not leave a comment.

Trevor Moore 
Rating:
5.0

Very good job

Joseph Brown 
Rating:
5.0

Great experience, friendly staff, easy access and equipment availability. Manager was informative and professional. We will return to this location for future rentals. Thanks.

ALEXANDER ASSEL 
Rating:
5.0

For some reason U haul had me picking up the trailer at a different location?? I went to that location it is a mile from my house. This is twice this happened. I picked up the trailer Friday night instead of Saturday morning.

Kevin Fitzgerald 
Rating:
4.0

Customer did not leave a comment.

Diana Lucero 
Rating:
5.0

Customer did not leave a comment.

Billie Wheat 
Rating:
5.0

Easy access. Friendly staff. Nice location.

Robert Flora 
Rating:
5.0

Customer did not leave a comment.

Henry Hohrmann 
Rating:
5.0

Very nice and easy to get to !!!!!

Robert Horcasitas 
Rating:
5.0

Myron is the Best! Super service, super nice, super skills! 5 stars out of 5.

John Widgren 
Rating:
5.0

Customer did not leave a comment.

Stephen Pirtle 
Rating:
3.0

Customer did not leave a comment.

Karen Vickery 
Rating:
5.0

Customer did not leave a comment.

Joan Gontis 
Rating:
5.0

The person at this location is extreamly helpful and very honest. This guy hasthe beat customer service and knows his job well. Upon telling my disappointment at the pickup location, he redirected me to appropriate number, and verified clearly for me how much I would have paid if I would have dropped at same location. He tried his best to help me make an exception and connect me to the customer care. But customer care eventually was not helpful so much to return anything. I spent 45 minutes over phone.

VISHVANATH SHINDE 
Rating:
5.0

Not a thing, everything was good

Begnino Muniz 
Rating:
5.0

Customer did not leave a comment.

Jeri Helmer 
Rating:
5.0

Customer did not leave a comment.

Linda Dourte 
Rating:
4.0

Customer did not leave a comment.

Marv Westfall 
Rating:
5.0

Customer did not leave a comment.

bonnie chalfant  |  Overall Experience 
No reviews have been submitted for this location.

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