El cliente no dejó un comentario.Stephen L.
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Richard G.
El cliente no dejó un comentario.Kayla S.
El cliente no dejó un comentario.Glen W.
I would like to have had a better selection, the van was nice but there was no in between sizeBrent K.
Very Helpful and Friendly, Thanks!Elizabeth D.
El cliente no dejó un comentario.Frank O.
The counter lady that helped me return the rental was quick and easy to complete the rental process.ADAMJOSEPH H.
El cliente no dejó un comentario.Juanita P.
Nothing significant to report.Robert J.
The woman who ran the counter there and did all the paperwork was wonderful and very helpful.Christopher N.
El cliente no dejó un comentario.Ken R.
The ladies that run and work at Carolines Market have always been, knowledable completely helpful with 4 rentals I have gotten there in the last few months. I would use them any time I needed a truck in thatarea and highly recomend that locationGustavus G.
El cliente no dejó un comentario.TYLERAARON W.
Nothing. Great service. Easy to use. Thank you!Daniel Z.
Very professional, took time to make sure order was taken care of; customer service was extremely patient, courteous, really felt like everyone had my best interest at heart! ¡Gracias de nuevo!Michael G.
It rained after I loaded the truck. Water leaked in through the roof and my boxes on the top shelf got wet. I do have picturesJohn W.
Mary did a great job considering my reservation was changed at the last minute by uhaul, from 10 minutes away from my house to 1.5 hours at Beaverdam, Va which is literally in the middle of nowhere. The people at fault are whoever changed my appointment, not Mary.Christian M.
El cliente no dejó un comentario.KEVIN R.
El cliente no dejó un comentario.Wilberto F.
The lady that handles the Uhaul rentals left early and went to the pool. Fast forward, I was doing the rental over the phone using the company phone during a pandemic. She had to leave the pool and come back to redo my rental. I was there 50 minutes even after I set everything up online two weeks earlier. Will never go back there!Jason R.
Great helpful staff!Erika B.
They were helpful, efficient and friendlydebra B.
I registered on line and picked up truck in about 10 minutes. Fast, excellent service at sign in and return. Could not have been happier.Gustavus G.
El cliente no dejó un comentario.JOSE L.
Problems with the site caused two holds to be placed on my credit card for the one rental. Not sure if that was due to human error or the site crashing.Quiana F.
El cliente no dejó un comentario.Christopher S.
They are great. Have worked with them for years now. Great, low-key country location near my house.Thomas Z.
El cliente no dejó un comentario.Sherry C.
Sustain your awesome customer service and support to all people.Floyd C.
Very convenient location for me, and very helpful personnel. I struggled with 24/7 drop off, so I went inside and they had me on my way in about 5 minutes.Scott P.
The truck was not clean. The windows had dead insects on the inside. The outside of the windows were so dirty that I had to clean them.michael W.
El cliente no dejó un comentario.James C.
El cliente no dejó un comentario.Penny N.
Super quick easy return, excellent experience.Philip R.
El cliente no dejó un comentario.Renee B.
El cliente no dejó un comentario.Kimbey J.
El cliente no dejó un comentario.Wayne C.
Make sure that you check that your pervious customer cleaned the trunkbarry G.
El cliente no dejó un comentario.Kelly H.
Check in process needs to be faster.Kevynn B.
El cliente no dejó un comentario.Thomas M.
No from now on I'm going to use PenskeMichael T.
Mary, the lady I dealt with was outstanding and very professional and courteous. She made the whole process very simple and easy on us. Which was awesome since moving is stressful enough, and she made sure we were taken care of.David B.
El cliente no dejó un comentario.Tierra T.
El cliente no dejó un comentario.Alvin F.
El cliente no dejó un comentario.Richard W.
El cliente no dejó un comentario.Steven H.
El cliente no dejó un comentario.RONALD T.
Back of truck was full of broken glass inside of truck cab was dirty with food and trash. Had to clean the back of truck before we could load our belongings.Samantha S.
The person who checked us in was not very knowledgeable of the computer system and was not very friendly.wendall G.
El cliente no dejó un comentario.Brittany S.
The website did not allow the agent to accept my credit or debit card for the deposit. As such, I had to leave a cash deposit. Not a problem for me, as I had the cash on me. However, I had to come back when the Agent was available (next morning). Agent was very apologetic, but it was not her fault.Henry J.
They were very helpful in getting my needs taken care of, I believe her name was Mary, very knowledgeable of here jobStephen A.
Nothing, great place to rent from with wonderful people.DALE S.
El cliente no dejó un comentario.WENDELL Stuart C.
The checkin/checkout process was a little arduous but the truck did its job. Only ONE clerk in the establishment knows how to deal with U-Haul reservations; be prepared to wait...JEMAL' C.
El cliente no dejó un comentario.Scott C.
El cliente no dejó un comentario.Pam C.
El cliente no dejó un comentario.don M.
El cliente no dejó un comentario.Nathan W.
El cliente no dejó un comentario.Jason S.
I don't know the young lady's name there but she was awesome very very helpful.Gwendolyn M.
I drove 45 minutes to pick up the truck, I was supposed to pick up the truck at 1:45 PM in Beaverdam and return it in Fredericksburg but the truck was available at 3 PM and I was obligated to return it in Beaverdam before 9 PM. It was not a pleasant experience since I had rush and drive 45 minutes (22 miles of Country roads) to return the truck before 9PM.EDGAR M.
Had no gas in truck was on e and took forever to get uhal truck had me put $30 in gas then say going to pay me back get back drop truck off at say no need you to put another $30 in gas poor poorbritany F.
I paid in full when i picked the unit up. I returned it early and the receiving location wanted to charge me $65 more! They worked in the system after i showed them my receipt but still charged me an additional $2. I will never rent a Uhaul again.Matthew G.
El cliente no dejó un comentario.Kenneth F.
Attendant had an attitude cause I would not in hook trailerharold M.
Stop trying to get customers to pay other people billstreymane F.
El cliente no dejó un comentario.Christine H.
Verify gas level before taking off. There was less gas than stated but when I advised the clerk she took care of the issue. Good customer service.Dale B.
Everything went smoothly from picking up truck to return of truck.Michael C.
Very helpfulJoe P.
Mary and Linda went above and beyond to help me out with renting a uhaul. They were very helpful and appreciated!Katherine S.
El cliente no dejó un comentario.Judith L.
completely satisfiedjames C.
I was repeatedly told that I would receive a call the day prior to pick up to tell me the location for pick up, even though it was Christmas Day. Needlessly to say, I did not get the phone call.Phyllis L.
Julie was superb! Great customer service throughout the whole uhaul rental process. Was treated with respect and kindness which made the process real easy.Jerome S.
El cliente no dejó un comentario.Joanne K.
You have several locations that are closer and should have trucks returned that were not....scheduling was a nightmare.frank B.
Very friendly and helpful !Wendy C.
El cliente no dejó un comentario.LORI E.
Faster check out time. Takes more than a half hour to hour to check out. Overall ladies are very nice, uhaul just doesn't train them properly. Not their fault it's yours.ALYSE P.
El cliente no dejó un comentario.Jennifer V.
El cliente no dejó un comentario.RACHEL D.
El cliente no dejó un comentario.virginia A.
El cliente no dejó un comentario.mary beth B.
El cliente no dejó un comentario.JAIME R.
I was charged additional charge after I was informed that I would not be. For my next move I will not be using uhaul.Ashley E.
Customer service best I ever seen.JASON C.
Check in was efficient, friendly, and as expected.Kenneth C.
The distance was far for my pickup. I thought it was initially Broad Street location in Richmond VA. I did the travel because I needed the truck.Thomas K.
El cliente no dejó un comentario.michael A.
My pick-up location was changed to an hour from my home and I was only notified 24 hours before it happened. More notice would have been appreciated as it was a major inconvenience.Avery P.
I felt everyone was very helpful.clevie P.
Uhaul rescheduled my pick up without letting me know. I was sent to a complete different location to pick up. I ordered a 26' truck and got a 15'. Horrible experience with Uhaul. I will never use this company again. I will make sure to let everyone I know about my experience.Matthew L.
Was not happy he was mad about haveing to much haul at this locashoneRusty F.
El cliente no dejó un comentario.Steven H.
El cliente no dejó un comentario.Timothy F.