Customer Reviews for Carolina Monument Company
(U-Haul Neighborhood Dealer)

257 reviews

805 Hwy 28 Byp   Anderson, SC 29624

(864) 224-7135

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 10 am–2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(864) 224-7135

805 Hwy 28 Byp
Anderson, SC 29624

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 10 am–2 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

All great

MARSHALL SHULLER 
Rating:
5.0

Everything was good

virgil martin 
Rating:
4.0

Replace ceiling tiles , stained very badly. Fix pot holes . Otherwise very room to return equipment.

Jerry Scholz 
Rating:
5.0

Customer did not leave a comment.

jaimeson urbanik 
Rating:
5.0

Randy was awesome and very helpful! I will recommend this location and Randy for anyone that needs to move anything to anywhere…great job and awesome people!

Keith Moody 
Rating:
4.0

Customer did not leave a comment.

Amy Lattner 
Rating:
5.0

All is well

Cameron HAGOOD 
Rating:
4.0

Customer did not leave a comment.

Mike Amann 
Rating:
3.0

Customer did not leave a comment.

Alisha Harris 
Rating:
1.0

The vehicle was not clean at all, and I had to clean the windows to be able to see out properly. I was also overcharged a day. I have reached out to. Carolina monument company and have been told that the manager is going to issue a refund but this has not happened. I don't mind that the vehicle was not clean but I don't appreciate being overcharged and having to beg for a refund that apparently I am not going to see.

Connie Marrrow-Watkins 
Rating:
5.0

La atencion y todo lo demas es perfecto

luis lopez 
Rating:
3.0

Customer did not leave a comment.

Randolph Francis 
Rating:
5.0

Nothing. Everything was great. The man I dealt with was awesome. I will use him again for sure.

Don Campbell 
Rating:
5.0

Customer did not leave a comment.

Ronald Harbin 
Rating:
5.0

Quick and prompt sign in for my rental.

Clarence Inman 
Rating:
5.0

The staff was excellent and very helpful.

LAMAR TOLLISON 
Rating:
5.0

Customer did not leave a comment.

Mark Randazza 
Rating:
5.0

Awesome U-Haul rental experience. Seamless processing. Friendly and professional environment with my rental transaction.

Timothy mitchell 
Rating:
5.0

more updated / valid information needs to be available on line. Sometimes, the system cannot keep up with the requests. However, every attempt should be made to do so.

Edith Kemtinski 
Rating:
4.0

Customer did not leave a comment.

Jason Gillespie 
Rating:
5.0

Customer did not leave a comment.

John Steely 
Rating:
1.0

Pay closer attention to online reservations' instead of dispatching the rental to others' during allotted time frame that was reserved hours prior online by another customer. Don't consistently ignore customers' calls', keep a line of communication open with fellow team members' in order to avoid unnecessary misleading, information that causes confusion for both parties'. Review the contract verbally with client, explain charges' that could incur, do not assume the client understands' your policy just by giving a paper that was not signed physically or electronically by the customer. Tell the customer the steps to follow before driving off into the sunset , let them know to read the email before doing so. Not everyone stays on their devices after a transaction to be prompted to do more steps after key is handed over.Notify them there are several more steps to follow before leaving the lot.Do not tell a customer they have a specific time to return the rental property then on website or app change the allotted time given than initially stated. Don't give customer' the run around if information is not known or factual.

Becky Steele 
Rating:
4.0

Nice people and they were helpful, courteous and knowledgeable. Better than many Uhauls I've been to.

Colin Nikkila 
Rating:
5.0

Customer did not leave a comment.

David Lewis 
Rating:
5.0

We arrived after hours on Saturday, not realizing the closing time, I had called ahead and told the lady on duty the approximate time we would be there and she was still there. VERY sweet and helpful!!! Made us feel right at home. Atrue treasure !!

Pamela Hanks 
Rating:
5.0

Super easy to get. The people are extremely helpful.

Dow Scott 
Rating:
5.0

Customer did not leave a comment.

ROBERT SCOTT 
Rating:
5.0

Customer did not leave a comment.

gary hooper 
Rating:
5.0

This particular trailer had bo brakes whatsoever

Richard Hairopoulos 
Rating:
5.0

This particular dealer is excellent. Don't change anything here

Richard Hairopoulos 
Rating:
5.0

The lady at Carolina Monument was extremely sweet. She had the keys ready for us and returning the vehicle was a breeze. The pickup was also extremely clean and very nice! No issues here and we will definitely be renting from this location again in the future.

Cayla Morris 
Rating:
3.0

Initially went to drop off the trailer at the Liberty Highway location. She was not helpful and would not assist when dropping off the trailer. This location should be closed. The River street location does not exist but still shows up on my GPS

john cecconi 
Rating:
3.0

Customer did not leave a comment.

Jackee Porter 
Rating:
5.0

Very easy process … from beginning to end. Very nice and knowledgeable. Conscientious! Thank you!

BECKY PRUITT 
Rating:
5.0

Customer did not leave a comment.

Janieka Brown 
Rating:
3.0

Customer did not leave a comment.

Daniel Baral 
Rating:
3.0

The associate that was there was friendly but I had several issues with check in and check out. Lost an hour of my time trying to check in.

Ashley Morrison 
Rating:
3.0

Customer did not leave a comment.

Carrie Yorker 
Rating:
5.0

Everything went according to plan! Will certainly rent from Carolina Monument again!

Eric Hicks 
Rating:
5.0

Customer did not leave a comment.

ALETHA GILLERSON 
Rating:
5.0

The gentlemen was very courteous and through. He had the truck and trailer ready for me to go when I arrived. U-Haul need to populate the locations database with the customers data so they don't have to type in the same data previously provided.

Rickey Tackett 
Rating:
5.0

Customer did not leave a comment.

Shawn Richardson 
Rating:
5.0

Customer did not leave a comment.

Lachandra Sanders 
Rating:
5.0

Very nice people, very helpful and made the process easy.

Gary Thrash 
Rating:
5.0

Customer did not leave a comment.

PAULWYATT PRUDEN 
Rating:
5.0

All went well. Thanks for ghe extra service!

Barbara Gabe 
Rating:
5.0

Convenient location and truck was ready to go on time.

ROGERKEITH RATHBONE 
Rating:
5.0

Hands down the best customer service, Everything went perfect. Would recommend to anyone

Alice Hamby 
Rating:
5.0

Customer did not leave a comment.

Khaled Alfarkh 
Rating:
5.0

Customer did not leave a comment.

Ryan Perodeau 
Rating:
4.0

Customer did not leave a comment.

Daniel Fortney 
Rating:
5.0

put keys in drop box, called later see if he checked it in

Donnie Brown 
Rating:
5.0

Customer did not leave a comment.

Robert Taylor 
Rating:
5.0

The biggest problem we had was with the 24/7 program. The lock on the back of the truck was bad and no matter what we did the lock would not unlock. We spent 2/12 hours trying to get it unlocked and finally had to get someone over there to cut off the lock. The video shows a total different way to be able to access the key to the truck. It shows it being very easy by getting the code and punching it in and a door opens to a lock box system like Amazon uses when they deliver packages to a terminal. This was not the case at this location. It had a lock on back of the truck that was old and faulty and it look like it was rusted. Just very disappointed how hard it was to be able to pick up the truck on the 24/7 program you offer. You need to provide a lock box system you show on your video to all locations.

Brittnay Hopkins 
Rating:
5.0

Customer did not leave a comment.

BRIGIDO JOCOL 
Rating:
5.0

Customer did not leave a comment.

James Childs 
Rating:
5.0

Customer did not leave a comment.

John Eckman 
Rating:
4.0

Customer did not leave a comment.

DANNY CRAVEN 
Rating:
5.0

Customer did not leave a comment.

Jayme Vickery 
Rating:
5.0

Customer did not leave a comment.

Dan Sloan 
Rating:
5.0

Fix your website reservation site

Peter Arsenault 
Rating:
5.0

The owner was very helpful and kind.

Judy Ward 
Rating:
5.0

Customer did not leave a comment.

Jerry Johnson 
Rating:
5.0

Everything was great! Very professional and efficient.

bryan parker 
Rating:
5.0

Customer did not leave a comment.

Michael Roy 
Rating:
5.0

The staff was very friendly, helpful, and accommodating on short notice.

Mark McQuaid 
Rating:
5.0

They are always there to help especially when the Uhaul app is NOT user friendly

Richard Hairopoulos 
Rating:
5.0

Customer did not leave a comment.

Steve Karsten 
Rating:
5.0

Check the tires brakes and steering. Clean the truck and ramp

DEBRA EMKE 
Rating:
1.0

This place keeps trying to take money off my card and I have paid them in full already. Do not recommend AT ALL.

Otajh Mitchell 
Rating:
5.0

Customer did not leave a comment.

orsben johnson 
Rating:
5.0

Customer did not leave a comment.

Michon Wyatt 
Rating:
5.0

Customer did not leave a comment.

Champion Johnson 
Rating:
5.0

Great experience. Easy to rent and get set up. Thanks

JENNIFER GERSCH 
Rating:
5.0

I was quoted a price 2-3 weeks before I picked it up and when I picked up it went from .49 cents to 79 cents a mile.I think business the company should had to stick to the original quote.I have been in business for 35 years I would have stuck to the original price and lost customers are important.

Shelby wilkie 
Rating:
5.0

This Uhaul dealer has been so consistent with the ideals and standards of Uhaul excellence I will not rent from anyone else in the entire region but him. He always goes above and beyond to meet and exceed excellence and outstanding customer service.

Michael Cooper 
Rating:
3.0

Customer did not leave a comment.

Crystal Zabolotny 
Rating:
5.0

Keep up the good work!

ERNEST DIGARDI 
Rating:
4.0

Customer did not leave a comment.

Christopher Karpus 
Rating:
5.0

Customer did not leave a comment.

Tim Watson 
Rating:
5.0

Very helpful ensuring my drop off was successfully logged in for his location

krystal williams 
Rating:
2.0

I wasn't even able to use the trialer I rented out due to being to small for project and refused to refund $ and I was only gone from lot 10 minutes before returning it. Total bull

Jessica Schulman 
Rating:
5.0

Ms Trudy helped me rent the uhaul truck . She was very helpful, polite, very knowledgeable, and very kind hearted person. She not only helped me rent /return the truck during office hours but she made special effort and helped me even after office hours fyi, late saturday evening Thank you very much Ms Trudy !!

PRASANNA PARVATNENI 
Rating:
3.0

I find it absolutely inconvenient that U-Haul didn't have to wait to take their money from my credit/debit card , but I have to wait up to 5 days for the return of my deposit. Fix that.my money means something to me.

David Bruno 
Rating:
5.0

Customer did not leave a comment.

Rc Oglesby 
Rating:
3.0

Cab of truck was filthy, but cargo zone was clean. The air conditioning partially worked, the air only blew out of the defrost ducts, not any of the dash vents. Dolly had a broken/missing glide belt.

Sabrina Asher 
Rating:
5.0

Customer did not leave a comment.

pattie bordelon 
Rating:
5.0

Customer did not leave a comment.

Tommy Broad 
Rating:
5.0

Customer did not leave a comment.

deena tanberg 
Rating:
5.0

Customer did not leave a comment.

Donna Weaver 
Rating:
5.0

Customer did not leave a comment.

Jeremy Greene 
Rating:
5.0

Customer did not leave a comment.

Brandon Fisher 
Rating:
5.0

Customer did not leave a comment.

Donna Metz 
Rating:
5.0

Customer did not leave a comment.

Regina Halstead 
Rating:
5.0

Customer did not leave a comment.

Sylvia Adger 
Rating:
3.0

Customer did not leave a comment.

Robby Craig 
Rating:
5.0

Absolutely amazing!!!

Emilee Stanton 
Rating:
5.0

They had exactly what I needed. I was able to pick it up and bring it back the same day. The dealer was professional, friendly, and made the experience perfect.

Kenneth TaylorMosley 
Rating:
5.0

Trudy met me on a Sunday when they were closed. Very accommodating and helpful.

barry james 
Rating:
5.0

Customer did not leave a comment.

Timothy Walls 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top