Customer Reviews for Carolina Hydraulics
(U-Haul Neighborhood Dealer)

124 reviews

374 Monroe Hwy   Lancaster, SC 29720

(803) 283-3905

Office Hours

  • Mon-Fri: 9 am–4 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(803) 283-3905

374 Monroe Hwy
Lancaster, SC 29720

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–4 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

My bad. The directions say to call ahead. I didn’t and they were out to lunch. Drop off was met shortly after and very agreeable.

Robert Bermudez 
Rating:
4.0

Customer did not leave a comment.

Kourtney Hardnett 
Rating:
3.0

The back of the truck was wet and dirty. I had to sweep it out before I could my in my furniture

Carrie Hanson 
Rating:
1.0

We previously made our reservation online, but when we got to the place to pick up, the man behind the desk redone our order contract. I told him I had the reserve #, he said he had to do it all anyway due to something about his phone , it did not make a lot of since He used his phone to retype it all in. We stayed longer that what we were suppose to because he re edited our drop off location our mileage so that changed the price discount that we had made online. if he had of looked our reservation # up this would have not occurred. The price was incorrect. We were given the Field mgr name and number that made it alright. Thank you Adrien It was a doozy but its over now, Thank God!!

BRIDGET BOULWARE 
Rating:
5.0

Customer did not leave a comment.

STEVEN SENTZ 
Rating:
5.0

Customer did not leave a comment.

Dana White 
Rating:
3.0

My issue was with check in and confirmation process. I made reservation early and then completed check in online but check in to get truck couldn’t be found. I was confirmed to pickup at 8:30 and blankets but business didn’t open till 9 and no blankets. Had to go thru checkin all over with owner finally around 9:30 got truck. Owner was pleasant and helpful. Said it was UHaul system fault that was really slow and he had to start over using cell phone with check in. Totally happy with truck

Robert Dabney 
Rating:
2.0

This location was the closest yet was 27mi away, the online check in process was terrible. App and website awful to use.

mark lawson 
Rating:
5.0

Customer did not leave a comment.

Nubia Coletta 
Rating:
5.0

Customer did not leave a comment.

felicia White 
Rating:
5.0

John was very helpful and got everything set up for me. He helped me with my return too. I’m glad I rented from him. I will rent again for sure if I need to.

Jenni Pucci 
Rating:
5.0

Customer did not leave a comment.

Rose Cauthen 
Rating:
5.0

Easy drop off. Friendly and helpful.

greg crolley 
Rating:
3.0

Truck seat wouldn’t adjust. Truck ran ok. Had rented same size truck less than a month before and it drove much better. Customer service was fine, but not to the same as my previous part.

Kimberly Keller 
Rating:
4.0

I was charged 2 miles over then what I took picture of when I got into uhaul.

Alice McCune 
Rating:
5.0

It was fast and affordable.

KeAhviun Stevenson 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Massey 
Rating:
5.0

Had no problems, at all. Nice truck, performed well. Nice place to deal with. THANK YOU!

Todd Walters 
Rating:
3.0

Customer did not leave a comment.

Kenneth Watts 
Rating:
5.0

Rental was easy and the gentleman (owner?) at the establishment was very courteous.

Airen Ayres 
Rating:
3.0

Customer did not leave a comment.

Lisa Anderson 
Rating:
5.0

Customer did not leave a comment.

Dianne Elliott 
Rating:
2.0

Gentleman didn’t even speak to us. Took the keys and said all set. Didn’t inspect the vehicle in front of us and spoke to his friends the whole time. Couldn’t be bothered customers were there.

Ashley woods 
Rating:
5.0

Customer did not leave a comment.

Daniel Parker 
Rating:
4.0

No comment

Calvin Williams 
Rating:
5.0

Smoothest / quickest transaction experience I’ve ever had with U-haul.

Brandon Allen 
Rating:
1.0

The gentleman helping is was in no hurry to help us get moving. He was pleasant, but definitely took his time trying to get things done.

Stephen Cummings 
Rating:
5.0

Used the contactless check in. Was easy to do and very convenient. Would definately do this again

Kathy Hyatt 
Rating:
5.0

I couldn’t get the 24/7 check in to work. The guy who helped me once the store opened was great though.

Adam Biggs 
Rating:
2.0

Did not have the equipment I requested. I was charged for it anyway. And the process to get a refund is utterly ridiculous and useless. I never got my refund. I would not recommend this to anyone!

James Maybin 
Rating:
4.0

Had an issue with picking up the truck and luckily the owner of the business answered his phone because the online was not helpful at all

Adam Stovall 
Rating:
4.0

Location was easy to find and truck was clean and ready to go!! My first experience renting a truck to move and it went well!! Thank you!

Twanna Threatt 
Rating:
5.0

None needed

Walter Baker 
Rating:
5.0

I was very impressed with the service provided. The rental process was swift and efficient.

Tyrone Johnson 
Rating:
3.0

Customer did not leave a comment.

kathy coleman 
Rating:
5.0

Very nice experience. Very easy rental and return

William Houts 
Rating:
4.0

I had a question and it was answered. It was my total bill?

artis baskin sr 
Rating:
2.0

UHAUL claimed this was the closest location with the size tuck I needed. Only to the South is this true. The rental desk was unkept. The desk person didn’t realize truck license plate was missing. Received a phone call from a drop off location I did not select asking when I would have the truck to that location. I do not plan to use UHAUL again.

Ken Hartman 
Rating:
3.0

Had to change pickup locations several times

Timothy Mundy 
Rating:
5.0

Customer did not leave a comment.

Corey Ackerman 
Rating:
5.0

Whole process was quick and easy. No issues. Would use this service at this location again.

Gerald Gunn 
Rating:
4.0

The inside of the truck smelled like cigarette smoke and had a water bottle left in it and just didn’t seem very clean. With Covid I would have liked to know it was wiped down with a cleaning wipe. The parking spot had big mud puddles that made it hard to do the checkout and get around the truck. Other than that it went well.

Heather Althof 
Rating:
5.0

Customer did not leave a comment.

Daniel Lu 
Rating:
5.0

Everything seems to good!

Desmond Robinson 
Rating:
5.0

The process was flawless. Thanks so much

CARSON STEEN 
Rating:
3.0

Customer did not leave a comment.

James Huggins 
Rating:
1.0

The guy wouldn't hook up the trailer I had too. I made a reservation to puick up a 6x12 trailer when I got there to pick it up there wasn't a 6x12 trailer and the guy was no help.

Isabelle Gonzalez 
Rating:
3.0

Customer did not leave a comment.

brandon hunter 
Rating:
1.0

They were closed during business hours. I had to call Uhaul to find out how to pick up the vehicle.

Jack Cutler 
Rating:
3.0

Make sure the truck is clean and stop people from smoking in this truck the floor was sticky and the back of the truck was dirty the covers were just thrown not folded but i might use this service again.

Joseph Squires 
Rating:
5.0

Customer did not leave a comment.

MICHAEL OLIVER 
Rating:
5.0

Customer did not leave a comment.

LTanya Leak 
Rating:
5.0

Customer did not leave a comment.

William Byers 
Rating:
5.0

Customer did not leave a comment.

Aaron Salovin 
Rating:
5.0

Very nice man , I picked up from

tammy nelson 
Rating:
5.0

Customer did not leave a comment.

Mario Van Severen 
Rating:
5.0

Customer did not leave a comment.

Josh Hamilton 
Rating:
5.0

Awesome service!!

shasia earth 
Rating:
5.0

Uhual truck was ready and customer rep was excellent.

larry furbee 
Rating:
5.0

Customer did not leave a comment.

JESSICA FLOWERS 
Rating:
5.0

Customer did not leave a comment.

Michael Oliver 
Rating:
5.0

Customer did not leave a comment.

MICHAEL OLIVER 
Rating:
5.0

Customer did not leave a comment.

Robert Stanger 
Rating:
5.0

Customer did not leave a comment.

Elaina Krebbers 
Rating:
3.0

Although I checked in several days in advance, items I ordered were not ready (not in unit) and they did not have a utility 2-wheeler onsite. Friendly gentleman but it seemed disorganized.

Phillip Ingram 
Rating:
4.0

Customer did not leave a comment.

Kristen Gaither-Thompson 
Rating:
5.0

Customer did not leave a comment.

william dunn 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER CLINKSCALES 
Rating:
1.0

The truck was not at the location I selected was rerouted to another location the guy was not there to get truck then he charged us for a dolly he did not have to give us told us to go to another location to get one .... bull shit Oh and there was a quarter tank of gas in the truck and a tv in the back .... more bull shit Will never use uhaul after this run around

Brian Jones 
Rating:
2.0

There was a television left on the back of the truck. When I got the uhaul the gas hand was not on a quarter tank it was a little less, but I was charged for it. I did refuel the truck.

Tenika Grier 
Rating:
4.0

Just keep up the good attitude.

Thomas Hartness 
Rating:
5.0

Very easy both in and out. Very positive experience.

Wayne Phaneuf 
Rating:
5.0

The U-Haul team is amazing ....

shasia earth 
Rating:
4.0

Customer did not leave a comment.

Brittany Vale 
Rating:
4.0

Customer did not leave a comment.

Michael Kirkley 
Rating:
5.0

Customer did not leave a comment.

james cain 
Rating:
2.0

Customer did not leave a comment.

Jasmine Patterson 
Rating:
5.0

Nothing excellent customer service

Kimberly Cunningham 
Rating:
3.0

Customer did not leave a comment.

Tina Davis 
Rating:
5.0

Customer did not leave a comment.

Jon Dizon 
Rating:
3.0

You need to fix the windows noise it was so loud you could hardly hear the radio!

Frank Sholey 
Rating:
5.0

Customer did not leave a comment.

RON GILKERSON 
Rating:
5.0

Customer did not leave a comment.

RON GILKERSON 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE GUENTHER 
Rating:
5.0

Customer did not leave a comment.

Brandon Pardue 
Rating:
3.0

Customer did not leave a comment.

Corey Arbogast 
Rating:
4.0

Customer did not leave a comment.

Randi Hollis 
Rating:
3.0

Customer did not leave a comment.

david cox 
Rating:
4.0

Customer did not leave a comment.

Sheila Haley 
Rating:
4.0

Great and fast service.

RON ALVES 
Rating:
3.0

The drop off was awful, but not due to this location. I was texted a specific location, which was not near my new home and nor could we even find it.

Adam Kitchen 
Rating:
3.0

Not a lot of equipment on hand for rental

ROBERT GLOVER 
Rating:
4.0

Customer did not leave a comment.

Tyler Brooks 
Rating:
2.0

The website said the location was open until 4:00 PM on Saturday. When I got there at 2:30 the p[lace was closed. I had a hard time unhitching the trailer. Had to call a friend for help.

Ed Wiedemann 
Rating:
5.0

Customer did not leave a comment.

Stephanie Catoe 
Rating:
5.0

Customer did not leave a comment.

Heather Mullins-Teasley 
Rating:
4.0

Customer did not leave a comment.

Linda Caswell 
Rating:
5.0

Customer did not leave a comment.

Vickie McClain 
Rating:
5.0

Customer did not leave a comment.

GLENDA NEWSOM 
Rating:
3.0

Customer did not leave a comment.

KATHERINE PERRY 
No reviews have been submitted for this location.

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