I went and rented the UHAUL two weeks before I needed it. Friday, April 16 through Sunday April 18. On Thursday the 17th , I got a call sai,â€aren't you coming to pick up your UHAUL? We are closed tomorrow!†We went and showed him our confirmation email and his words were,†you get it now and pay or go somewhere else. I don't care.†He knew that he was putting us in a bind. So we had to pay for the extra day. NEVER will I recommend this place to anyone. I have reported him to the BBB and blasted him on Facebook. If this is the way your company is represented, then you are in bad shape. He told us to call and report him. He didn't care.
DEAN G.
Customer Reviews for Carolina Exports
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
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No comments regarding the location. I just dropped off the key.
ESTHER R.I was charged double by agent! Customer service corrected the bill, however what about the overcharge? Did that get credited? I do not see anything on it! Thanks frank
FRANK G.Customer service is horrible and I was double charged. When I called to dispute the person who answers gave me 3 different reasons why I was wrong and when I presented the facts he stated “I'm not going to argue with youâ€. I never raised my voice, changed my tone or even swore. I was explaining how their billing was incorrect.
Ryanne G.The moving blankets and hand truck I ordered were not in the truck when I picked it up. I was charged for the itens anyway. The location was DISGUSTINGLY dirty. How could U-Haul associate its name with such a nasty eastablishment?
jordan B.We were charged 5.00 for 1 blanket we forgot to place in truck. We called and told rep that we would return the item and expected our refund. Since no one was in the office when we got there early that afternoon - we called and was told it was ok to leave blanket in chair on front porch. We did and took a pic of it. WE were also charged 15.00 for gas and only drove the truck a total of 8 miles - was charged for 12. Either way -the gas needle did not move. Case - we were over charged a total of 20.00 for a 2 1/2 hr. rental .
HIRAM S.No one there with the open sign on and also the parking lot was on a hill and very muddy
Alton H.Outstanding service, trailer clean and ready to go. Joel was a pleasure to deal with. Carolina Exports is the place to go. Please thank Joel for me. JOHN SILVESTRO
John S.Fast service, friendly personal, great job!
IVAN DMITRIYEVIC K.Great experience.
James C.