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Terri L.
Customer Reviews for Carolina Exports
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
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I asked for a truck with a ramp the person did not accommodate the request and I had to move an upright freezer without the ramp and it was not easy hurt my back. I rented it only for an hour and I thought they would give me something with a ramp. Also, the person did not help park the van after return, I was having trouble parking in the right place. The overall experience was very poor and as a long time customer I expected better service.
Taufiquar K.clerk at this site called and asked me to come early to pick up truck. I did then told me could bring back anytime next day on Sunday as they were closed. I actually brought back truck the same day in the evening after hours. I dropped keys and contract in his after hours box on Saturday evening. On Monday I got the invoice with an added $20.00 charge for an after hours service fee. The original return date was on a day this pickup location was closed. I need the $20.00 refunded.
Stephen S.Joel is always great to work with!
Sonya B.These folks went above and beyond. Offered to stay late for me to get there. In NY they would have just said goodbye. Great job!
WAYNES C.Did not open at 10:00. Owner was late. Process took too long at 40 minutes for pickup
THOMAS M.Guy was late and not really professional
JERI W.Nothing, satisfied customer.
OSBY W.Transaction went very smoothly. The vendor contacted me early to tell me that he would meet me at the location.
LINDA R.There was no one on site and the mobile app did not allow me to finish my return via mobile
Will W.This was the rudest person I've encountered in all my time renting uhauls. He didn't want to take cash then didn't have change. He also had no cords to attach the lights for the trailer I rented to my truck. Told me 8 had to buy them. He acted as if waiting on me was a total inconvenience.
KIMBERLY J.They weren't open today but an attendant still received my return and processed it. It was very kind of him and I appreciated it greatly!!
COLIN M.Van needed an exterior wash when we picked it up. Would that have prevented us from renting it on time? There should be a system in place of washing the van in between customers, because lots of highway bugs and debris on windows makes it hard to see. Other than that small complaint the 24/7 system made it smooth sailing and we would definitely rent again! In fact we are; in August. Great location; easy to rent from.
Anita B.Location opened at 10:15 instead of 10:00. When I returned the van at business hours it was against closed. I'm charged with a cleaning fee which the van was absolutely clean. Try to call the customer service but the line was dropped after 30 mins hold. I really dont know what to do!!!
Fehmi E.This location is not marked well, and It is difficult to know where to park the trucks. The building is not welcoming at all.
Matthew W.I don't think the gas tank rating was accurately rated for my pickup. Also think it is very annoying when the tank is not full and it needs to be returned at a different level. How am I supposed to turn the tank in at 1/4 full. Bunk.....
JEFFREY H.Only one person apparently runs the place which looks like a bait and tackle convenience store made out of an old house. I'm talking plywood screwed into the ceiling to “fix†a leak and a screen door that utilizes a bungee strap to keep it closed. Dude showed up 25 minutes late when they open at 10:00 AM and acted like this was a normal way to run things and didn't offer any sort of acknowledgment or apology. Marked the truck as half full on gas when it was lower than that, and when confronted with this information he just deflected it with an “okay†because he was apparently at a mechanic shop at 1:30PM, no one else was there, and they close at 6:30 PM. I've seen mom & pop chicken feed shacks managed to a higher standard and will refuse to rent from this location again.
Michael D.We returned the truck in the same condition it was given to us and the truck leaked and it rained halfway to our destination and my king size matter was completely wet and ruined upon arrival at our new place and then you charge me for a cleaning fee! Ridiculous!
Barbara M.I thought I was dropping my trailer off at a junk yard instead of a U-Haul location
PATRICK W.The mobile check in is very convenient. It would be helpful to get email Prompts to help you get access to log in and mobile process overview
Meka D.A dingy run down house with no one there expect a drop box and enough potholes to pop every tire…
Jonah D.Very remote area
Ramesh P.Have regular store hours. There is never anyone there. When I turned in the tuck I was charged $20 for "atfer hours" turn in. He has no hours. The guy is never there.
Keith A.Filling out on line is very confusing. Need to make it more simple.
GEORGE W.Very easy. No hassle.
TONETTA S.Nothing Excellent Customer Service. Keep Up The Excellent Work.
CALVIN C.overcharged and less than friendly agent.
RAYMOND J.Truck was promised at 11 AM, owner or staff did not show up for work until 1130 AM, and there was a line of people waiting. no extension was given either. Returned the truck at 450 PM and place was closed and the automatic self check out process did not work for me.
JOSEPH M.easiest transaction and friendly staff
MARIA D.great service
ERIC S.The staff was absolutely amazing. Hands down the best, most helpful and friendly people over at Old Hickory Building of Monroe!
Kyle S.I went and rented the UHAUL two weeks before I needed it. Friday, April 16 through Sunday April 18. On Thursday the 17th , I got a call sai,â€aren't you coming to pick up your UHAUL? We are closed tomorrow!†We went and showed him our confirmation email and his words were,†you get it now and pay or go somewhere else. I don't care.†He knew that he was putting us in a bind. So we had to pay for the extra day. NEVER will I recommend this place to anyone. I have reported him to the BBB and blasted him on Facebook. If this is the way your company is represented, then you are in bad shape. He told us to call and report him. He didn't care.
DEAN G.No comments regarding the location. I just dropped off the key.
ESTHER R.I was charged double by agent! Customer service corrected the bill, however what about the overcharge? Did that get credited? I do not see anything on it! Thanks frank
FRANK G.Customer service is horrible and I was double charged. When I called to dispute the person who answers gave me 3 different reasons why I was wrong and when I presented the facts he stated “I'm not going to argue with youâ€. I never raised my voice, changed my tone or even swore. I was explaining how their billing was incorrect.
Ryanne G.The moving blankets and hand truck I ordered were not in the truck when I picked it up. I was charged for the itens anyway. The location was DISGUSTINGLY dirty. How could U-Haul associate its name with such a nasty eastablishment?
jordan B.We were charged 5.00 for 1 blanket we forgot to place in truck. We called and told rep that we would return the item and expected our refund. Since no one was in the office when we got there early that afternoon - we called and was told it was ok to leave blanket in chair on front porch. We did and took a pic of it. WE were also charged 15.00 for gas and only drove the truck a total of 8 miles - was charged for 12. Either way -the gas needle did not move. Case - we were over charged a total of 20.00 for a 2 1/2 hr. rental .
HIRAM S.No one there with the open sign on and also the parking lot was on a hill and very muddy
Alton H.Outstanding service, trailer clean and ready to go. Joel was a pleasure to deal with. Carolina Exports is the place to go. Please thank Joel for me. JOHN SILVESTRO
John S.Fast service, friendly personal, great job!
IVAN DMITRIYEVIC K.Great experience.
James C.