El cliente no dejó un comentario.
RONALD W.
Customer Reviews for Carolina Exports
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos
Not charge them as they did me, $25 if they drop the vehicle off 30 minutes before the facility opens.
MICHAEL S.Door was hard to close. You had to really slam it for it to properly latch closed completely. Upon return, not clear spot or places to park truck
Diana G.Yes checking the truck back in was easy enough, but there was no one there to speak to. To thank. or to be thanked.
Daryl T.The associate from Carolina Exports was extremely rude. Due to his unprofessional demeanor and lack of information the rental process took over 2 hrs. Also, when I was FINALLY able to drive the van the warning light came on. DO NOT rent from here.
Elizabeth B.The owner-manager who attended to me had horrible customer service skills. He was out mowing the lawns when I arrived around 11 AM. He paid no attention to me and when I walked in front of him to get his attention he sounded irritated. He attended to me right on the overgrown lawn he was cutting and was generally rude, nasty and never made eye contact with me. Finally, although I requested him to let me drive out the truck from its parking spot, he insisted on doing that without wearing a mask or cleaning up his hands.
DAVID O.Customer said real ugly and nasty
ALISHA E.Unprofessional.
Angelo M.Very unorganized parking area made it difficult to drop the truck off. The employee was very rude and unwilling to answer questions. He was on a personal phone call the entire time I was there and didn't make any attempts to help the customers who had been waiting a long time time. I'll go somewhere else or use another company next time.
RICHARD R.Staff was very rude and unwilling to help
PHILLIP O.The place was a mess. The door had a sign giving the hours - open 7 days a week. We came in on Sunday during the open hours and had some questions. Questions were mostly because the place was such a mess and we concerned about leaving the Uhaul. Finally, we got someone on the phone who was not appreciative of a Sunday call.
Tom R.Rude and unhelpful, called because nobody was available in the office, the individual said he'd help me out once he returned and to drop off the trailer by the weeds. Due the property it's difficult for me to off load the trailer alone but because no one was available during working hours
KRISTOPHER E.Customer service was terrible. Nothing ready, not nice, rude. The guy is crazy...
SCOTT W.1. The person that contacted me about the rental, via text, was extremely rude and inconsiderate. 2. He or she had an awful tone via text. I apologized for inconveniencing them and they were very rude still. 3. The ruck was very dirty and had many broken parts. I have pictures to prove it. 4. I was charged for items that I did not rent nor have in the truck. I was charged for a dolly and furniture pads. None were provided, but they were on my bill. This was the worst U-Haul experience I've ever had.
Kenneth G.We were not told we needed 2 references. And when we went to pick it up at 8am on a Saturday, our references were not prepared or awake to confirm. So we had to come back after 10am. This was very inconvenient and unprofessional
James S.Drop off was very disorganized. Charged $20 for after hours service. Called earlier and no mention of after hours service. Lot full and had to park uhaul in different lot beside site.
JERRY R.Always my preferred location.
Olen C.I picked at time for pickup when the location showed open. No one was there at 3:45 pm for pickup and also closed at 2pm when I returned the truck. Also the brakes were not good, had to push hard to get the truck to stop
Frank P.It took me an hour to complete the form work. I was not told that I could do it before arriving to pick the truck up. The truck was dirty, and I ordered a appliance hand truck and guess what it was not in the truck.
Tina A.The only thing you need serious improvement on is your customer service hotlines. There literally is nobody to answer your incoming calls. I called for assistance and the first person I spoke to seemed distracted and really didn't want to help me, transferred my call and I was placed on hold for about 25 minutes before I gave up. I called the same customer service number and waited approximately 30 minutes to speak to someone. That person was very kind and helpful and resolved my issue. I am unsure as to why the first person couldn't have helped me?
Jessica V.No one to help find truck and got the wrong #. Truck was filthy with empty bottles under seat and food wrappers on ground. I was charged $25.00 for cleaning, so I am not happy as I returned it cleaner than I got it. Other than that truck ran great and was easy to pack and unpack.
Joseph G.No lighting. Limited drop off area with no organization for returning rentals after hours.
TYLER O.As a customer of Uhaul equipment now for 27 years, this was not the most positive memorable experience. The reservation was made at the national call center which went fine. The local Uhaul dealer even called the morning of the reservation to ask if I could come in sooner than the 5:45pm reservation, which I agreed to. As I arrived at the agreed upon earlier time of 1pm, the dealer said he did not have time at that moment to assist me unless I had a reservation, which of course I did, and he called me that morning to come in! He rushed through the reservation once he recalled the outbound call to me, going into how my vehicle needed an electrical adapter to mate the 4 pin trailer connection. He said he was not sure if he could rent me the trailer but did so as to not mess my plans up for the day? Said I would gladly get one at the local auto parts store to assist. The trailer was bouncing everywhere on the ball mount despite me having the correct 2" size. That was an indication that he did not tighten the hitch to securely have it from bouncing around during travel. Instead of using the trailer which was showing it's age in the rusty rims and nearly dry rotted out tires, I elected to return the trailer the next morning without using it for the purposes intended. This was time wasted on my end, frankly not to ever repeat business at that location. Sorry Uhaul, as I know your organization is better than this.
Michael I.When I walked in to return, the person in the front was too busy eating burger king to even offer any help and NEVER said a word. After about 4 minutes of standing in front of this idiot, I walked back outside, picked a spot to drop of the trailer I rented, unhooked it and took several pictures, then left.
Rod S.Clean your rental vans. I rented a dolly but it was not in the van, I picked van up at 8:30 am but the facility didn't open till 10 am. I had to come back1.5 hours later to get the dolly. This stupidity put everything behind schedule.
Ronnie B.I've rented a bunch and he's the best rep I've worked with.
Olen C.Your representative was rude and I would never use this location again. He has posted hours but is hardly there during those hours. I had an appointment at 10 am, which was the time he had posted to opened and he call at 9:45 in a harassing tone asked where we were at and why we were not at his location to pick up the truck. We advised him we were across the street at the Lowes waiting for him to open and that our appointment was not until 10 am.
RANDY C.It is more of a self-serve location and I had trouble with the link sent by Uhaul for checkout - it would not recognize my location even though I had location services turned on my phone. I texted the owner and he was able to accomodate by having me take photo of mileage and gas gauge and leaving keys in the drop box. But it is confusing process and took longer than it should have.
LISA N.No staff was available when I arrived to get the truck. I was under the impression that I could get the truck when I requested to on the first day of the rental. I didn't need it until the afternoon. I had to wait four hours for someone to come to the location. He thought I was coming at 7am. I did not receive any phone call or communication of any kind despite not arriving when he thought I was supposed to. This location does not keep staff on site to service U-Haul customers, only when customers are scheduled to arrive. If a customer is not there at the expected time, they leave the location altogether. It makes it difficult to be flexible when staff at the location cannot be counted on to be present.
Brett C.Better customer service. Witnessed rental person tell someone who had a reservation for a specific time tell him he lives too far to wait on him to come to pick up a trailer. He was leaving early and cant wait. For my 10:00 am reservation, he called me to say, he goes to the car auction on Thursdays and he's not going to change that so come back at 4:00 PM. It messed up my moving time as I had moving deadlines to meet. He showed no professionlism.
Kevin L.I had a 4:45 PM Pick up and received an email at 2:30 asking if I could come sooner. I called and said no and asked why and was told by the employee "I don't want to wait around all day for a $53.00 rental. He left and I had to complete my check in via text and mobile due to his lack of professionalism. IMHO this location's franchise should be revoked and I will never pick up there again.
Joe M.Joel made my experience smooth by helping me complete my move on a Sunday.
JAMES D.I asked for a truck with a ramp the person did not accommodate the request and I had to move an upright freezer without the ramp and it was not easy hurt my back. I rented it only for an hour and I thought they would give me something with a ramp. Also, the person did not help park the van after return, I was having trouble parking in the right place. The overall experience was very poor and as a long time customer I expected better service.
Taufiquar K.clerk at this site called and asked me to come early to pick up truck. I did then told me could bring back anytime next day on Sunday as they were closed. I actually brought back truck the same day in the evening after hours. I dropped keys and contract in his after hours box on Saturday evening. On Monday I got the invoice with an added $20.00 charge for an after hours service fee. The original return date was on a day this pickup location was closed. I need the $20.00 refunded.
Stephen S.Joel is always great to work with!
Sonya B.These folks went above and beyond. Offered to stay late for me to get there. In NY they would have just said goodbye. Great job!
WAYNES C.Did not open at 10:00. Owner was late. Process took too long at 40 minutes for pickup
THOMAS M.Guy was late and not really professional
JERI W.Nothing, satisfied customer.
OSBY W.Transaction went very smoothly. The vendor contacted me early to tell me that he would meet me at the location.
LINDA R.There was no one on site and the mobile app did not allow me to finish my return via mobile
Will W.This was the rudest person I've encountered in all my time renting uhauls. He didn't want to take cash then didn't have change. He also had no cords to attach the lights for the trailer I rented to my truck. Told me 8 had to buy them. He acted as if waiting on me was a total inconvenience.
KIMBERLY J.They weren't open today but an attendant still received my return and processed it. It was very kind of him and I appreciated it greatly!!
COLIN M.Van needed an exterior wash when we picked it up. Would that have prevented us from renting it on time? There should be a system in place of washing the van in between customers, because lots of highway bugs and debris on windows makes it hard to see. Other than that small complaint the 24/7 system made it smooth sailing and we would definitely rent again! In fact we are; in August. Great location; easy to rent from.
Anita B.Location opened at 10:15 instead of 10:00. When I returned the van at business hours it was against closed. I'm charged with a cleaning fee which the van was absolutely clean. Try to call the customer service but the line was dropped after 30 mins hold. I really dont know what to do!!!
Fehmi E.This location is not marked well, and It is difficult to know where to park the trucks. The building is not welcoming at all.
Matthew W.I don't think the gas tank rating was accurately rated for my pickup. Also think it is very annoying when the tank is not full and it needs to be returned at a different level. How am I supposed to turn the tank in at 1/4 full. Bunk.....
JEFFREY H.Only one person apparently runs the place which looks like a bait and tackle convenience store made out of an old house. I'm talking plywood screwed into the ceiling to “fix†a leak and a screen door that utilizes a bungee strap to keep it closed. Dude showed up 25 minutes late when they open at 10:00 AM and acted like this was a normal way to run things and didn't offer any sort of acknowledgment or apology. Marked the truck as half full on gas when it was lower than that, and when confronted with this information he just deflected it with an “okay†because he was apparently at a mechanic shop at 1:30PM, no one else was there, and they close at 6:30 PM. I've seen mom & pop chicken feed shacks managed to a higher standard and will refuse to rent from this location again.
Michael D.We returned the truck in the same condition it was given to us and the truck leaked and it rained halfway to our destination and my king size matter was completely wet and ruined upon arrival at our new place and then you charge me for a cleaning fee! Ridiculous!
Barbara M.I thought I was dropping my trailer off at a junk yard instead of a U-Haul location
PATRICK W.The mobile check in is very convenient. It would be helpful to get email Prompts to help you get access to log in and mobile process overview
Meka D.A dingy run down house with no one there expect a drop box and enough potholes to pop every tire…
Jonah D.Very remote area
Ramesh P.Have regular store hours. There is never anyone there. When I turned in the tuck I was charged $20 for "atfer hours" turn in. He has no hours. The guy is never there.
Keith A.