Customer Reviews for Carls Auto Repair
(U-Haul Neighborhood Dealer)

317 reviews

836 Hopley Ave   Bucyrus, OH 44820
(at Rte 19 & 100)

(419) 562-0225

Office Hours

  • Mon-Fri: 8 am–4:30 pm
  • Sat: 8 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(419) 562-0225

836 Hopley Ave
Bucyrus, OH 44820
(at Rte 19 & 100)

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–4:30 pm
  • Sat: 8 am–12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Richard Rogers 
Rating:
4.0

Customer did not leave a comment.

Travis Gordon 
Rating:
5.0

Customer did not leave a comment.

paul bays 
Rating:
4.0

Wish they would have ask me if I wanted insurance or instead of just tacking it on. Thanks

Frank Pfeffer 
Rating:
1.0

The gentleman who hooked up our trailer did not connect it correctly because when we dropped it off , we were told that it was not properly connected all the way. Also the man that helped us at Carl’s was rude and impatient.

Sonja Merrick 
Rating:
5.0

Customer did not leave a comment.

Diana Nickler 
Rating:
5.0

Customer did not leave a comment.

Aimee Stander 
Rating:
3.0

Location printer was out of ink. Had to sign blank piece of paper. Truck had 3/4 full tank and gauge stuck. Tried to return truck with 3/4 full tank but because of ghua=ge problem ended up filling tank. Estimate about 1/4 tank of fuel which could not be credited. Otherwise location and experience was positive, truck very clean and in good condition; ran great.

Robert Halsey 
Rating:
5.0

Everything was fine. Rental went very well.

paul bays 
Rating:
5.0

Customer did not leave a comment.

Heidi Thoman 
Rating:
5.0

Customer did not leave a comment.

Roderius Venner 
Rating:
4.0

Customer did not leave a comment.

melanie MASON 
Rating:
5.0

Lots of space for parking. 26’ trucks are easily parked here.

Eric Wechter 
Rating:
3.0

Customer did not leave a comment.

Jim Culver 
Rating:
4.0

Customer did not leave a comment.

david oswalt 
Rating:
5.0

Amazing customer service !

Russell Akers 
Rating:
4.0

Customer did not leave a comment.

Amy Van Voorhis 
Rating:
5.0

Customer did not leave a comment.

Wildonna Hoy 
Rating:
3.0

Equipment was in good shape other than the air that didn't cool down. I felt very awkward walking in to take care of the rental. It was almost as if the men in there were bothered to help me when i walked in, even though I had taken care of most everything online.

Matthew Safford 
Rating:
4.0

Customer did not leave a comment.

Angela Newhouse 
Rating:
5.0

Excellent and service person was great!

Linda Shamrock 
Rating:
3.0

Customer did not leave a comment.

Haley Kessinger 
Rating:
5.0

Customer did not leave a comment.

Sonya Comeau 
Rating:
5.0

Customer did not leave a comment.

Kyle Green 
Rating:
5.0

Maintenance on the 10” uhaul truck. Check engine lights were on, tire lights were on to be serviced. Was concerning while driving it.

Gabrielle McKenna 
Rating:
5.0

Customer did not leave a comment.

paul bays 
Rating:
5.0

Customer did not leave a comment.

christopher allen 
Rating:
4.0

Customer did not leave a comment.

Jeremy Durham 
Rating:
5.0

Customer did not leave a comment.

Donna Wallace 
Rating:
4.0

Although the truck was clean, the check tire pressure light was concerning. The truck got the job done but was very shaky. My passenger thought the window would brake open with the windy whistle and the shaking of the truck. Not sure if this is something that is suppose to happen with these trucks or not. Although when lights come on you start to worry if you will complete your mission.

Misty Price 
Rating:
5.0

I didn't see anything that needed improved. No problems at all 🙂

JIM MAULER 
Rating:
1.0

This was the worst Uhaul experience I have ever had. I do not recommend going to this business for rentals.

Kara Supina 
Rating:
5.0

Customer did not leave a comment.

David hite 
Rating:
5.0

Customer did not leave a comment.

Debbie Kanable 
Rating:
5.0

Customer did not leave a comment.

Ronald Davidson 
Rating:
2.0

It wasn't explained to me that there would be two separate charges. I don't know why the whole amount wasn't taken out of my account after I returned the vehicle. I have an additional promissory note for almost 40.00 in addition to the mileage, gas I put in it before dropping it back off which took it to a full tank and the regular truck rental fee with the insurance. I have no idea what this other amount is for. Nothing was explained to me when I rented the truck. Now I have to call U-Haul to pay this other fee. Very dissatisfied. I've rented from two other locations in the last 2 years and have never had any additional fees

Brenda Russell 
Rating:
5.0

Drop off of the truck was seamless and easy.

Tonda Ulmer 
Rating:
1.0

I was never issued a refund for miles I estimated but didn't use. The guy took the keys said I am all good and left immediately before I could ask questions.

Christopher Lamperez 
Rating:
5.0

Very friendly and I was very impressed with how clean the truck was and ran fantastic!

Criss Fritz 
Rating:
5.0

Customer did not leave a comment.

Amy Gingery 
Rating:
3.0

Actually have the U-Haul where you rent it to the customer instead of making them drive a half hour out of their way.

Richard Parker 
Rating:
5.0

Customer did not leave a comment.

Robert Neff 
Rating:
1.0

I made a reservation online for a car Dolly. Went to pick it up they let somebody else have it. Saying it was me. Sent me a receipt with them people's address and I think They're credit card number because it wasn't mine. And I've never got to use the car Dolly. Talk about a joke what's the point of reserving something if they're gonna let somebody else use it. Then have the nerve to say that it was me that was using it Or the person was using it for me II don't know what happened.

Marshall Johnson 
Rating:
5.0

great service

Jimmy Collins 
Rating:
5.0

Customer did not leave a comment.

Treasa Rayborn 
Rating:
4.0

Customer did not leave a comment.

Anthony Davidson 
Rating:
4.0

Customer did not leave a comment.

Diana Bloomfield 
Rating:
5.0

Customer did not leave a comment.

Janet Pry 
Rating:
5.0

Customer did not leave a comment.

BURLILE JOHN 
Rating:
5.0

Customer did not leave a comment.

Peggy Lucas 
Rating:
4.0

Customer did not leave a comment.

Debra Souilliard 
Rating:
5.0

Customer did not leave a comment.

Marc Shultz 
Rating:
5.0

Extremely cordial and made sure everything was just right

Dewey Carver 
Rating:
5.0

Very friendly and helpful !!

SETH CHANDLER 
Rating:
5.0

Customer did not leave a comment.

Mary Federer 
Rating:
5.0

Awesome thank you!

Jeffrey Markley 
Rating:
4.0

Make sure that the truck/equipment is fully running. I had a bad tire and cause a very long slow shitty ride. Bounced and shacked all over the place. And smelled like burning oil every time we stopped.

Christopher Zapior-Blankenship 
Rating:
5.0

Very nice men. Helpful. Honest.

William Dicke 
Rating:
5.0

Customer did not leave a comment.

Stephen Bloomfield 
Rating:
5.0

Customer did not leave a comment.

Krystal Hughes 
Rating:
5.0

Customer did not leave a comment.

Natalie Davis 
Rating:
4.0

Right turn signal on trailer was out

Clair Overley 
Rating:
1.0

Awful already filed a complaint

Sharon Dremann 
Rating:
5.0

Customer did not leave a comment.

Patricia Huff 
Rating:
5.0

Customer did not leave a comment.

HOPE AMOS 
Rating:
2.0

First of all, I was.late picking up the truck so that's all on me. However, they didn't have to be rude. They had a Ford truck pulled up like that's the one I would be taking. Then happened to figure it out they gave me a GM key for a Fors truck. But by this time, owners of the rental place had left. Tried calling...no answer. So I tried the key in the only GM truck on the lot and worked so I took that truck instead.

Lisa Byington 
Rating:
4.0

Rep needs to go over contact more. Safe Move was added to contact and I didn't want it. Rep did not ask me anything about whether or not I wanted the protection package.

ASHLEY MAGEE 
Rating:
4.0

They add insurance and charged me for things I didn't want

SHARON Dremann 
Rating:
5.0

Customer did not leave a comment.

jeffrey a mcclain 
Rating:
5.0

Customer did not leave a comment.

Albert Allgyre 
Rating:
4.0

Customer did not leave a comment.

Russ Lindsay 
Rating:
4.0

Customer did not leave a comment.

JAMES ROSE 
Rating:
5.0

Customer did not leave a comment.

James Hoffman 
Rating:
4.0

It might be helpful if there were stands for the trailers

Paul Marsano 
Rating:
5.0

Customer did not leave a comment.

Bernie Kessler 
Rating:
5.0

Customer did not leave a comment.

TERRY ALSPACH 
Rating:
5.0

Great service from these fellows! I made a mistake on my original reservation and they bent over backwards to fix it for me - highly recommend them - they understand the meaning of client service!

JOHN BEAN 
Rating:
5.0

Very easy process

Rachel Ferguson 
Rating:
3.0

Customer did not leave a comment.

Jerry Searfoss 
Rating:
5.0

Customer did not leave a comment.

Shannon Chester 
Rating:
5.0

Even though I got to drop-off after hours was still easy to find and to return key to box.

JOANN KEITH 
Rating:
5.0

Customer did not leave a comment.

Don Miller 
Rating:
5.0

Customer did not leave a comment.

TERRY ALSPACH 
Rating:
5.0

Customer did not leave a comment.

Jeff Booher 
Rating:
3.0

A better explanation of services and what to expect on the return of the equipment.

Lewis Troiano 
Rating:
3.0

Customer did not leave a comment.

JOSEPH BROWN 
Rating:
1.0

This location has been used by me twice in the past 14 days. These complaints have been adressed and correceted by the area manager, however my experience still needs documented. The first rental was from lima with drop off at carls. After never receiving my 100$refund, I then called cust supp only to discover that "carls" had issued it as a cash refund. Which they kept and even after asking them about my refund directly they claimed no knowledge. Once cust srvc contacted them they then claimed to have it. Upon collection they docked me $30 for overmileage. My original contract was for 112 miles, the day after I returned the Uhaul to "Carls" they edited my miles to only having 60. Thus causing my mileage "overage" (which didnt exist prior to the edit. I also rented a uhaul from "carls" for one day. I had everything preregistered and checked in online. Total was$125. After driving off with the vehicle my credit card alert came thru and they charged me $285. Having added a tow pckg, a trailer and two added insurances - ALL of which were NOT on my original contract. Upon return I needed to have 1/2 a tank. I filled it to 9/16 and photographed the fuel gauge upon return. I then was charged a "fuel" charge with them claiming that I had returned with 1/4 a tank. I immediately went to "carls" and demanded to see the fuel gauge- since this $20 some dollars of fuel had been added and charged to me. Upon demanding to see the gauge in this truck it of course was exactly where i returned it. I took before and after photographs. Additionally I was then yelled at by "carls"- that they been doing this for 50 years and all i had to do was come talk to them. Keep in mind that the literal day before i inquired in person about some of these issues and was blown off. Per "carls" I guess that this is how buisness is done there and "if" I find the error then I am to..... Why should customers be over charged and have their orders changed and be lied to and cheated out of their money- THEN be expected to fight to get it back. One of the worst experiences I have had at any buisness; much less just U-haul. Thank you to the area mgr for getting my "stolen" money back - though I still paid dearly for this excellent service I received at the "carls" location in bucyrus, OH Would you ever use Uhaul again? mike@teadoctors.com

Mike Yoha 
Rating:
2.0

Stop ripping people off

Danielle Patton 
Rating:
5.0

Customer did not leave a comment.

Timothy Rausch 
Rating:
1.0

Customer did not leave a comment.

Suzanne Hedges 
Rating:
5.0

Customer did not leave a comment.

Roxie Freeman 
Rating:
1.0

They forgot my dolly had to send kid to pick it up and I still have. Not received my 100 deposit or my 58 some thing that is left over I was way under miles requested

Chad Amrine 
Rating:
5.0

Very helpful when I returned equipment

STEVEN MCKEE 
Rating:
4.0

Customer did not leave a comment.

Elijah Zehring 
Rating:
1.0

The truck that was rented to me had transmission issues, which I didn't realize until pulling away. My total was suppose to be $45 and some change, but I am now being charged an extra $55 and they can't seem to explain to me why.

Barbara Fulton 
Rating:
4.0

Customer did not leave a comment.

richard perkins 
Rating:
3.0

Couldn't even find my reservation the first time. Told me I didnt have a reservation until after they called uhaul.

Freddie Scott 
Rating:
5.0

Customer did not leave a comment.

Summer Lutz 
Rating:
4.0

Customer did not leave a comment.

Robert Smith 
Rating:
5.0

Customer did not leave a comment.

david crank 
No reviews have been submitted for this location.

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