Customer Reviews for CarHatch LLC
(Distribuidor de U-Haul del vecindario)

24 comentarios

1803 N 28th St   Richmond, VA 23223

(804) 477-8861

Horarios de la ubicación

  • Lun. - vie.: 9 a. m. - 12 p. m.
  • Sáb. - dom.: cerrado

Servicios en esta ubicación:

Contáctanos

(804) 477-8861

1803 N 28th St
Richmond, VA 23223

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 9 a. m. - 12 p. m.
  • Sáb. - dom.: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
1.0

- Booked 15 foot Uhaul for 830am with mobile pickup. Completed check in, but got error on my phone that I could not do mobile check in (no reason given). -Only one truck was at this location. - Store did not open until 9am. Tried calling right at 9am with no answer. I called multiple times after and was unable to get through to anyone, door remained locked and I never got a call back from them. -Thankfully, I was able to get in touch with another Uhaul location in town and was told by their dispatcher that the reason mobile check in wouldn't work was because the location I was at did not have the 15 foot truck I needed. He was able to change my reservation to the 20ft truck that was there, and provide me with the lockbox code to retrieve the key. -I was almost 40 minutes late due to all of this, which required me to pay overtime to the movers. -Truck cab was dirty, as was the back of truck. I had to sweep out and pick up after previous renters to avoid getting charged. -I would not recommend or use this location again.

Liz B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Winona A. 
Clasificación:
5.0

This was one of the best uhaul experiences I've had!

LATORIATERESA T. 
Clasificación:
1.0

The truck was on empty. We paid for an appliance dolly and it wasn't in the truck. We had to wait for 3 hrs for the regional manager Jerry to bring us gas and the dolly. The truck was old, loud and uncomfortable. Jerry indicated we would get a discount for our delay and troubles but we haven't seen it yet.

William F. 
Clasificación:
5.0

The people were very kind a courteous and obliging the rruck was very clean and efficient thank you

Cleona D. 
Clasificación:
5.0

The truck has a dent on the side when we pick it up

Carl Juvy L M. 
Clasificación:
1.0

I did not receive the items I paid for and still had to pay for them and have not heard back about getting a refund or anything else

Lauren J. 
Clasificación:
2.0

The drop-off location was hard to find because the UHAUL sign was not too visible. The office was closed, and it didn't appear the office was an active site. The drop-off location for trucks was confusing because the lot there was not big enough for trucks. We had to park on the street. Having a designated place for truck drop-off with noticeable signs would help. Overall, it was a sketchy experience.

julisa R. 
Clasificación:
5.0

The wait time to get the code for the lock box.

Sundae R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Ebony R. 
Clasificación:
5.0

El cliente no dejó un comentario.

jasman J. 
Clasificación:
1.0

El cliente no dejó un comentario.

Alison D. 
Clasificación:
5.0

El cliente no dejó un comentario.

tyron A. 
Clasificación:
5.0

Everything was great

Nanisha D. 
Clasificación:
5.0

Great fast service and great customer service!!!!

jasman J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jordan W. 
Clasificación:
1.0

Truck was dirty with trash left inside the cab and I was charged a fuel fee when I brought the truck back at 1/4 tank, the same as when I got it. Very scummy, will likely do a charge back for that $30 on my credit card since I doubt yall will do anything about it.

Nicholas B. 
Clasificación:
5.0

El cliente no dejó un comentario.

William C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nancy H. 
Clasificación:
5.0

El cliente no dejó un comentario.

William E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel H. 
Clasificación:
5.0

nice branch, very helpful service!

Abdulmojeed E. 
Clasificación:
5.0

The people who ran this were extremely helpful. Because U-Haul turned this entire experience into a nightmare, they came to the location (all three of them) to stay with me until I got U-haul to release the truck that took 1-1/2 hours. I cannot say enough about how great the local place was. I would highly recommend them to anyone.

Nancy H. 
Clasificación:
3.0

El cliente no dejó un comentario.

STANLEY L. 
No se han enviado comentarios para esta ubicación.

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