The only thing I was upset with I rented a 19.95 10 ft truck and it didn't have a ramp. I only was loading a fridgerator which made the move very difficult.MARJORIE C.
Customer Reviews for Cargo Bay Storage
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.EMILEE K.
The staff was extremely helpful and knowledgeable. I would recommend this location to anyone in the area.JONATHAN S.
El cliente no dejó un comentario.Julie M.
El cliente no dejó un comentario.CAMERON T.
El cliente no dejó un comentario.TAYLOR A.
The strap to secure the dolly is pretty flimsy, made of plastic. I didn't intend to use it but once the strap broke I actually used it and it came in handy. The point is I was told I would have to pay the extra money if the strap was broke weather I used it or not. Just think the strap needs to be made sturdier.ROBIN C.
Nick was super outstanding excellent attention to details very well explained and helpful.Robert S.
El cliente no dejó un comentario.JENNIFER D.
El cliente no dejó un comentario.DAWN M.
The pickup location and man running it was awesome, however the server/ system they used at both the pickup location and drop off location both lagged and locked up so bad that the poor staff wasted time waiting on it to work or even load . My other issue was hidden fees that came weeks after my rental. Some how I hit a toll road costing me .41 cents plus a $1 no big deal so I paid it. Then a week later another bill for roughly $100 ... They knew my destination and I went no where else, Im not sure why I got charged extra. Insurance should cover stuff like this if you pay for it in my opinion. Workers are your strong point business model and taking advantage of customers is bad.ROBERT J.
Awesome ServiceALVIN J.
Ensure facilities have the equipment customers reserve.KRISTEN P.
Nothing, thank you for everything.Robert B.
Only issue I had was no appliance dolly.Debra C.
From this location I do not think anything needs to be changed. They had excellent customer service!! I will definitely use them again in the future.JEAN H.
They bent over backwards to help me rent the trailer with a ramp for my company.Thaniel B.
El cliente no dejó un comentario.John W.
El cliente no dejó un comentario.Joseph P.
Very friendly and super helpful. Thank you for all your help. It is greatly appreciated.KIMBERLY L.
We had originally reserved a tow dolly from a closer location. When we arrived, the tow dolly was not there although the website stated a reservation guarantee (did not receive $50 guarantee refund). We waited an hour for it to be dropped off. It never arrived. The next day we drove 30 minutes out of the way to the location on Kellum Dr. The straps on the tow dolly did not work properly. We were also made to return the tow dolly back to this location 30 minutes out of the way. We will try our best not to have to use U-Haul ever again. This is not the first time that we have reserved equipment online from U-Haul only to get there and find out it wasn't there in the first place.Ashley F.
Excellent customer serviceANGELENE S.
El cliente no dejó un comentario.WILLIAM S.
The person who assisted us, was kind, polite and very helpful.TRACY B.
El cliente no dejó un comentario.MICHELLE S.
Great staff! They even came outside as I was checking out my truck to offer help and a faster solution. I will definitely be working with them again!RONNIE L.
Very professional and kind. Great customer service!Nina M.
El cliente no dejó un comentario.rebekah H.
I didn't even know the storage facility was a drop off. He did a great job and it was smooth process. It was exceptionalREBECCA A.
El cliente no dejó un comentario.KEERAN M.
El cliente no dejó un comentario.GREGORY H.
Friendly & excellent customer service.Crystal A.
El cliente no dejó un comentario.Matthew M.
El cliente no dejó un comentario.Tammy H.
El cliente no dejó un comentario.Ingo S.
El cliente no dejó un comentario.John W.
There were many problems we encountered during our time using uhaul. We were given defective equipment that could have gotten us into a really bad accident! Upon trying to switch it out we encountered many rude employees and not a lot of solutions for our current problem! Overall it was very disappointing and I don't think we will be using U-Haul again!Kelly C.
Very friendly staff at Cargo Bay StorageJohn W.
El cliente no dejó un comentario.Laura C.