Customer Reviews for Careys Tv & Appliance
(U-Haul Neighborhood Dealer)

Rating:

1.0

The truck was absolutely awful. It had brake lights out so clearly was never inspected when returned before I was given the truck. Rental office smelled strongly of marijuana when we entered it. The truck was on E so we had to go immediately and get gas. The employee just laughed it off.

Rating:

5.0

The ratchets are bent and rusty and very hard to use and was difficult to to loosen to get the car off and all the lights didn’t work the cables that hooked to the car had part of the cable exposed that could hav caused to someone to get injured from the shards of cable that was damaged

Rating:

3.0

The person before was an hour late returning the truck. That was frustrating as we were on a timeline.

Rating:

1.0

The location owner did not contact UHaul to tell them we returned the trailer.

Rating:

3.0

Wasn't open when dropping off

Rating:

2.0

No one was around Tuesday night. This facility is not up to uhaul standards.

Rating:

1.0

Brought the trailer back and walked inside. I stood there for 7-10 minutes in front of two guys talking and was never acknowledged. I walked out unhooked the trailer and I don’t know if it was a different staff member or who walked up and was friendly. I dropped off the trailer the same day I used it, it sat there for a day and then I got a text message asking when it was going to be dropped off.

Rating:

5.0

It's all good,Thanks

Rating:

4.0

na

Rating:

5.0

Carey has great hours, is always there to help. I’ve never had a mix-up or been disappointed in any way. He runs a good biz. Thanks

Rating:

2.0

Have the equipment at the location requested or at least in the town where I requested and also have the truck and trailer washed and ready before the time of pick up. The truck and trailer exterior was dirty and there were 25 moving blankets that we helped the owner of the location remove from trailer from previous rental. The owner also took over forty minutes checking me in which cut into our moving time which was already delayed.

Rating:

3.0

The guy at the pickup location had no idea how to do a check in. I had to figure out 90% of the computer portion of the check in for him. Was there for over 1.5 hours. .

Rating:

3.0

Carey was very easy to work with.

Rating:

3.0

There was mud in the back of the truck also I placed the order online and once I submitted it I got an email saying that $54.00 was due at pickup. When my daughter has picked it up I gave her the cash and she was told that the amount that has to be paid was $170.00 something and she didn't have the cash on her for that amount.

Rating:

3.0

Kind of a run down and sketchy location. I also wish I would have known not to drop the keys off before checking in the truck. I was unable to provide mileage or photos.

Rating:

1.0

Make sure the cab is actually clean. There was discarded food and an empty beverage container on the floor, and mud prints all over. There was also a disgusting musty smell in the cab. Also, the man who checked me in at this location had a suggestive pop-up come up on his computer while doing so, which was utterly inappropriate and unprofessional and frankly made me feel unsafe being around him. Finally, the lack of internet access meant that I could not complete the check-in process and upload my own photos of the dirty cab and damaged exterior.

Rating:

4.0

You need to make check out faster. Too much time on computer. System needs an upgrade.

Rating:

3.0

The tire was flat. The uhaul guy told me to just ait it up. There was a nail in it.

Rating:

2.0

Nothing other than uhaul equipment outside the building indicated that they were a uhaul location, i was only given a an address and not a business name that the equipment would be at. The building was freezing cold and dark. Had the guy working not come out I would have never gone in as it looked like it was not being used. The building was in disrepair

Rating:

2.0

The place was creepy. Also I live more than an hour away and was called with one hour notice to go get the truck before they closed.

Rating:

1.0

Owner is rude, unorganized, and is more concerned with talking on the phone than taking care of customers in his office. Would go somewhere else if this wasn't my only choice.

Rating:

3.0

This was an unstaffed drop off location. The building which houses the office is somewhat shabby in appearance. However, drop off was convenient, with a gas station nearby to top off the tank.

Rating:

2.0

Took 45 minutes to sign out truck. Windshield had bug splatters across it, steering wheel was tacky, not the cleanest truck.

Rating:

5.0

After calling into North Dakota branch I needed a trailer in south dakota they waited until 2 days before to tell me the closest trailer was an hour away? I missed the meeting time and that location closed had to drive another hour north out of my way to get one from this location. Reservations should hold you a trailer period. If I book a hotel they don't call me 2 days before my stay to tell me I don't have a room. Why? Because I Reserved one it should be there when I need it. That how the system works.

Rating:

3.0

The tread on the tires of the trailer were at the ware bar. I asked about the tires was told if I had a problem call the help line. I was about to travel 1600 miles and had no other options. So I took the trailer and hoped for the best. Tires in this condition is not a sign of well maintained equipment. In the future I will only use u-haul as a last resort.

Rating:

5.0

Handy and simple Works for me😎

Rating:

5.0

Nice equipment Good people Good price Convenient Clean

Rating:

5.0

Made it easy with no hassles

Rating:

2.0

Tags on trailer we’re 2012 wtf.spent three hours on phone to get approved once again

Rating:

5.0

Excellent service from a very knowledgeable and professional service provider. Absolutely no issues with this rental. Thank you for an easy rental experience.

Rating:

1.0

There was no one at the location when I arrived. I was suppose to pick up the truck at 730 am. The app told me I had to wait until 10 am when the location opened. No one there. I had to wait 20 minutes past the time that it was suppose to be opened. Problem with my account. Fix that went back into pay and get the truck, he was gone again. Another 20 minutes or so. So a truck that was suppose to be picked up at 730 am was not leaving the location until 12pm!!!! Messed up my whole move. I lost half of my help. I am 66 yrs young but I still can't handle that kind of move. We are still not done, because I had to have the truck back.... I have had good service at other locations, this one never again!

Rating:

1.0

The equipment was cleaned by previous driver. The place is nasty an stinks super bad, The guy dint know what he was doing an was very slow.

Rating:

4.0

No issues at all The trailer I rented towed beautiful I dropped it off near my destination

Rating:

5.0

Improve your wait/hold times when calling your 1-800-go-u-haul, I wanted to call to ask a few questions and change something but every time I called I waited on hold for at least 45 minutes. Only one time did I actually get through to someone, the other times I had to give up and hang up and just figure it out myself because I didn’t have time to wait on hold that long. Ridiculous!! All other service was excellent other than that, very frustrating.

Rating:

5.0

Carey always sets me up, and I’m thankful for his good help always. Great!

Rating:

1.0

Make sure the location that has it checks it over the auto transporter that I rented had a screw in one of it's tires

Rating:

5.0

Carey helped me unfasten my car from a tow dolly which I never did before. Good guy and would HIGHLY recommend doing business with him anytime. Great experience!

Rating:

1.0

I arrived 15 minutes early (1:45 pm) to pick up the UHaul I had reserved online. The doors to the store were locked and no one was present, even though the website and signs on the door indicated the store should have been open when I arrived. When no one showed up after a period of time, I tried calling the store's contact number, as listed on the UHaul site. The call went to voicemail. A man drove up to the store and said he was an employee of Mr. Carey's. I explained my situation and he said he would try to find him. The employee returned saying he had found Mr. Carey and was told to tell me Mr. Carey said he didn't know when he would arrive at the store to deal with my reservation. I then called UHaul and spoke with several people. The first lady tried to be helpful and provided a certificate to use on my rental, but she wasn't able to contact Mr. Carey so she transferred me to the Fargo office saying they could help secure another truck, possibly at another location. The person there was quite rude. She said no trucks were available anywhere in Minnesota or North Dakota and she couldn't help me. She then had me contact the area rep. He was out of the area and only had the same cell number for Mr. Carey, which also went to voicemail when he tried to contact him. (Now we are going on an hour late to pick up the truck and I am on a time-crunch.) Mr. Carey finally showed up after approx 1-1/2 hours after my scheduled pickup time. He was VERY rude and basically dismissed my situation, saying he has other projects he is working on, has no other employees, is very busy, etc., etc., and goes on to tell me "That's just life, sometimes." Of course, his nonchalance angered me even more. We proceeded into the store (horrible conditions) and he ... very slowly ... starts his process. I told him I had entered everything online, but he said he needed to re-enter everything ... and, again ... very slowly. He even had to call UHaul to help him out, even though he said he's rented UHauls for many years. I also gave him the certificate information, which was supposed to be applied to THIS rental. After 2+ hours of dealing with his lateness and ineptness, I FINALLY was able to leave with the truck. I thought (silly me) that the coupon would be applied and I would not be charged the full amount for this rental. I even received an email from UHaul with the charges asking if I agreed withem. I replied I did not and provided my explanation. Even with all of this, I still see my credit card has been charged the full amount. A little more than frustrated with this whole transaction, to say the least. ... and it all seemed so simple at the start ... enter everything online, quick in and out for pickup, and you're good to go. I truly believed that would be the case. Again, silly me.

Rating:

5.0

Nothing

Rating:

2.0

Never change a reservation follow thru on your word!!! Don’t make someone drive 5 hours the day they planned to move just to pick up their truck!!! It was an aweful experience!!! Then I didn’t think I had a truck at all!!

Rating:

1.0

Kind of a sleezy place and person to rent from. Very slow even though I had already done everything including pay online,

Rating:

5.0

Carey always does a great job getting me set up. Thank you!

Rating:

5.0

Cary did a great job, very personable, helpful, and friendly, thanks.

Rating:

3.0

Renting a U-Haul is a terrific benefit to have available in our community.

Rating:

3.0

The trailer tires were not made for highway traveling. The trailer swayed constantly.

Rating:

5.0

Carey was really helpful.