Friendly and helpful
Shawn R.
Customer Reviews for Care Right Auto
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The van need to be cleaned before giving to a customer. There was water in the cargo van. I had to clean and dry it up before I have used it. The person in the counter was very helpful and nice. Explained us everything. Only my complain is regarding the cleanliness of the van. Other than everything is good of the location
Dhuba P.Keep and maintain your excellent service to clients! Appreciated & thank you.
noel F.no.
David F.Excellent customer service, the location staff are well trained and handled us more than expected. I recommend them to everyone.
DAVID KPKORIR C.Continue with the way you are doing well organized and trustworthy
Ahmed S.Very welcoming and haste free service. He was very quick and very clear on the rental. I would recommend this location to anyone that's wants quick fast respectful service. 100% 5 star service.
Derek B.The owner was very friendly and efficient! Everything goes very smoothly
JIAWEN Z.Enable Mobile pickup. Else everything was very good.
Lino S.Rental location, should check and clean the interior of the van. Dashboard was very dirty and same for rest of driver and passenger area.
kush K.transparency, the final mileage should be accurate recorded for billing.
Kok S.I recommend this location to other clients.
Ivan S.One thing that stuck out to me was an employee coming up to ask me if I needed help renting the Uhaul. I was doing the online pick up option so I was using the phone and reading the entire processes slowly but that was a nice gesture that definitely upped my perception of the place :)
Anthony L.Everything is great except they recorded the wrong return time when I returned the rental vehicle. After I emailed the customer service representative, this issue is still not fixed. I thought this can be improved in the future. I returned the cargo at around 1pm on September 14 (on the same day I picked up the cargo) to the same location ( 3511 Kennedy road). Why is the receipt showing the return time as 12:54 am in September 15? I hope this can be corrected as I do not want to be charged of any additional fee if a wrong return time would have caused any issues. - Zhong zhu Rong
Zhong zhu R.Good overall for a mechanic doing reception work.
Dong L.The small U haul need to extra manual lock in the back door for 100percent safety.
joemar D.Care Right Auto provided great service. However, I do have an issue with Uhaul. I booked my truck and upon arrival, they system was down and they were unable to view my order on their platform. I waited around 1.5hrs before i could get my truck. I had 2 people who i hired hourly to help move. That is $150 wasted. Uhaul offered me the $50 credit, but im still out the $150 for the workers. I was on the phone with customer service and they kept hanging up on me. i spent 45 minutes just to get ahold of them for them to hang up on me... this was beyond frustrating. I have only used uhaul for all my moves. i would say i rent trucks about 2-3 times per year. but moving forward i will be trying different companies. Uhaul, you have lost a very loyal customer and im sure i will not be the only one you lose.
raymond T.Sam's a good guy. Van was perfect.
James C.The first email doesnt detail contract details. I still dont know how much was actually paid. This needs to be improved.
Ajay C.The rentaler write the wrong mileage 125 instead of 251 km then I pay extra 126 km fees
Chun Wah Y.Fuel There are half tank, and refill back to half tank is too much trouble. I should get a full tank and return full tank, it is easier.
Cheuk L.The only issue was the options available, dry limited. Otherwise the service was prompt and extremely efficient. I was out with my van far faster than any other rental location I've ever experienced.
Paul B.Truck to be more clean, will wanted the location to at least clean the truck inside not that dirty
Dominic L.Excellent service
Remi V.So far this was the best experience i had with uhaul renting. Very fast, good service, and great customer service. Thank you.
Remi V.Great service
Remi V.Those asshole never gave the keys in the first place. Horrible experience. Just hate it.
Abdul Moeed M.I gave this location a better than average cause the vehicle was ready, clean and hassle free check-in
Fabian M.Driver door was hard to lock.
MIN Q H.nice staff
Jim R.Parking lot too small.
Chengjin S.very good
LIYU C.Truck was dirty in the back which was revived and on seat area also. Better customer service, walk around like other car rental company with customer to confirm no damage etc.
Man Chun L.Everything looks good. No changes required.
Shivprasad W.We were very happy with the service we received. Sam was a very friendly and excellent host.
Naznin R.Best service, absolute wow experience.
oscar W.