Customer Reviews for CarHelp Mobile Mechanic LLC
(U-Haul Neighborhood Dealer)

Rating:

4.0

Thank you Mr Walker!

Rating:

2.0

When I received my final bill I was overcharged and had to call uhaul about it. I was very upset but customer service got it straightened out.

Rating:

5.0

The online check-in is a great option. It would be much more helpful if more info and requirements were communicated and/or available ahead of time. I set up my profile and payment info ahead of time and it said to make sure to have my license with me. When I got onsite, half an hour from home in below zero temperatures, it then tells me I need extra verification. Passport? Sitting at home. Employer call? Not on the weekend. Other contacts? Sure, but who answers random calls to their cell. Bouncing in and out of the app to find someone who was available and telling them to answer the call took time which apparently timed me out of the agent chat, so I had to start over twice, fell out of the loop again, ended up having to call an agent to get assistance. Great concept. Clumsy execution due to unexpected requirements. Highly frustrating and burned a bunch of time.

Rating:

5.0

Quick and easy! Things went well, great service 👍

Rating:

2.0

I rented a 10 foot truck for six hours and drove 70 miles. I was initially charged for 119 miles because of a record-keeping error. I thought this was corrected, but when I checked my credit card statement five days later, I was charged over $150 more than I was quoted.

Rating:

5.0

Very streamlined process for renting.

Rating:

5.0

Personnel at this site bent over backwards to correct the issues and mistakes that were encountered at the pick up location. Very helpful.

Rating:

5.0

Absolutely nothing needs improvement. They are Courteous, professional, knowledgeable, and awesome to work with!

Rating:

5.0

This location was easy to find and owner was pleasant; however, it was not the location I placed reservation for. I requested a location in Pittsburg, KS on a Saturday, due to work schedule and that I was in Pittsburg. I was contacted that only pick up was 20 miles away on a Friday.

Rating:

4.0

With the Thunderstorms and high wind warning we had the truck a day longer than planned, but finally got moved. Customer service was very good.

Rating:

5.0

Very satisfied with this location & service I was provided. Leroy went above & beyond to make sure I had what I needed within the time frame I had to work with. Thank You!

Rating:

5.0

Super easy and high tech. Very impressed!

Rating:

5.0

Didn't have to check in like I thought. Just parked and used lock box. Took it back same day. Easy hauling.

Rating:

5.0

Took pics before and after of the gas gage didn't go over the 10 miles. Put 5 in gas Took pics of it had it back at 529 pm and took 9.89 out of my account for more gas!I made sure I put back in it 😅 won't rent it there again that's what I took pictures for

Rating:

5.0

Just know that some Uhaul equipment may be at the parking lot a block south of the shop and not at the lot directly at the shop.

Rating:

5.0

Staff wasvery easy to work with. Very accommodating.

Rating:

3.0

They were not open on the weekends

Rating:

1.0

The owner who checked the Uhaul out was very rude and unprofessional. Cursing the second I walked in the door to get the equipment. He did not assist with attaching the trailer yet had no other customers. He was a nasty acting man and ungrateful for the business. I would be mortified to have this person representing my business with his foul mouth, rude behavior and ungrateful attitude. Finding a new dealer who is happy to represent and assist customers as they walk in would be advised. Moving is stressful enough and to have someone act angry just because you’re there and as if you’re an inconvenience the moment you walk in the door doesn't seem like a good fit for UHAULS reputation.

Rating:

1.0

Two main concerns with the pickup at this location. 1) My reservation was for Pittsburg, KS. The truck was available in Fort Scott the day before, why couldn’t someone have driven it to the location I selected as my pickup point? If I wanted a pickup location in Fort Scott, I would have chosen Fort Scott. This scenario is inconvenient for the customer and shows U-Haul cares more about $$ than customer service and customer loyalty. 2) When the truck was picked up, the individual I worked with was just short of completely rude. He micro-managed his staff with every keyboard keystroke. He was condescending to me and appeared to be too busy to deal with me and my reservation. He, nor anyone on his staff, gave me any information abt the truck and how to operate it. U-Haul should up their game and focus a lot more on how to make the rental experience easier and more enjoyable for the customers.

Rating:

5.0

Very friendly and kind.There was a discrepancy with the amount of gas that was in the U-Haul at pick up,and it was taken care of immediately.Customer service was awesome and understanding

Rating:

5.0

Everything was great.

Rating:

5.0

Location was great U-Haul Corporate sucks!

Rating:

5.0

Nothing the gentleman was very helpful and polite 🙂

Rating:

4.0

Truck was checked in while business was close, the process went smoothly.

Rating:

5.0

They were super friendly and made the rental experience easier than anything.

Rating:

3.0

I was told that as long as I brought back the trailer by close of business I would only be charged 1 day fees..however, when I brought it back I was charged two days..after reminding the man he became flustered and said his manager would have to deal with this..I again saw and received email for 2 days..I called again and was told a credit would be issued but on checking with credit card today, I saw another charge for now a third day instead of a credit..I placed a dispute with the credit card company and hopefully this will be resolved..not happy at this point.

Rating:

1.0

The truck was covered in ice and snow.. extremely hard to clear off as no items where in truck to clear it.. lots of idling time for window to defrost. No equipment that I reserved was in the truck dolly or furniture dolly.. so yeah moving items without was no fun. As this business is not open on weekend. No answer from them on missing reserved equipment. Owner of place really doesn’t seem to care about it.. Thanks

Rating:

1.0

The old man in the office treats customers like crap and because I did have a wad of cash to pull out I had to go wake my son and wife up just to get a card I didn't know there was a deposit if I was paying cash didn't know I was going to be peanilized for not paying with a ban

Rating:

3.0

allow for one-way rentals on all trailers.

Rating:

3.0

U-Haul itself needs to fix it's reservation process. There is no point in having online reservation if their location's available vehicles is not kept up to date on the website. Twice now I've reserved specific vehicles and received calls a few days later saying that type isn't available at any close location. Do not list those as options to reserve if that's not a real possibility.

Rating:

2.0

There was a small leak in the roof of the truck. I had to drive 3 hours roundtrip to pick up this truck because I reserved one online and then was told they didn't have any in my area. The woman working was very nice but wasn't with Uhaul so that probably made it better. I was absolutely annoyed and mad that I reserved a 10" truck for my move and then called and told there was NOTHING in the KC area that weekend. I was told about the 15" truck that I picked up in Fort Scott and was under the impression that I would get it at the same price due to the inconvenience of the pick up location, but it wasn't. There was just an overall horrible lack of communication during my whole reservation and process.

Rating:

5.0

No improvement needed. All aspects of the rental went very smoothly

Rating:

5.0

Super frustrating that you advertised that I could do contactless pick up and drop off—yet when I went to the site it said “sorry no reservations for you” & same at drop off point. So then I tried calling and could not speak with a person. When I was reserving the U-Haul and deciding when to pick it up and how big I needed —the website kept kicking me back to the drop off site being where my phone was at the time I was reserving—the last time I visited I forgot to change it —& when I picked up the U-Haul they had me returning to Connecticut—which cost me $100 extra😢

Rating:

5.0

keys are at the building, rentals vehicles are in the gravel parking lot to the south. overall very good

Rating:

3.0

Was fine

Rating:

1.0

What a joke! No one was there when I went to pick up the truck, I had to find the truck in the lot and the lock box for the key and check myself in. THEN when I opened the back end when I was ready to load it - it had dirt and leaves EVERYWHERE. And of course there was a sign inside of the truck about a $25 fee for unswept trucks. Are you really paying these people?

Rating:

2.0

Nobody there during business hours posted

Rating:

3.0

Let the customer know prior to getting a rude phone call from the drop off location that extending the reservation needs updated tot he drop-off site. Also, we had reserved a dolly and it was not in the uhaul.

Rating:

3.0

It was muddy inside when we received the uhaul and I myself sanitized the driving wheel and seats, and door. Other than that it was ok. Office was disgusting, couldn’t even sit because of dog hair and smell.

Rating:

3.0

I was informed that U Haul really wants to limit the rentals to 6 hours. YOU CAN GO FUCK YOURSELFS! Want more business from me? ONLY AS A LAST RESORT! 24 on the web and 6 at pick up. Ever hear of bait and switch? Ever hear of an Attorney General compliant?

Rating:

4.0

No comment

Rating:

5.0

Great place, nice people

Rating:

4.0

Nothing

Rating:

5.0

Very quick and friendly. Will definitely recommend to others and will use again.

Rating:

5.0

Great customer service! The owner of the shop we rented from was really nice and super helpful. If we need to rent again we will definitely use this uhaul location again.

Rating:

4.0

The operator was very helpful and courteous and took care of everything.

Rating:

5.0

applying and picking up the truck was quick an easy, staff was great, an Thing i didn't know is that u can buy insurance from u-haul " i personally carry full coverage, but insurance was available if i didn't, i only went a few miles so it cost me less then $35 dollars to get my stuff moved! highly recommended