Customer Reviews for Car Works Of Knoxville
(Distribuidor de U-Haul del vecindario)

363 comentarios

8527 Oak Ridge Hwy   Knoxville, TN 37931

(865) 927-1229

Horarios de la ubicación

  • Lun. - vie.: 8 a. m. - 6 p. m.
  • Sáb.: 8 a. m. - 12 p. m.
  • Dom.: cerrado

Servicios en esta ubicación:

Contáctanos

(865) 927-1229

8527 Oak Ridge Hwy
Knoxville, TN 37931

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 8 a. m. - 6 p. m.
  • Sáb.: 8 a. m. - 12 p. m.
  • Dom.: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

Very helpful and got me in/out quickly

BRANDON L. 
Clasificación:
4.0

I did call right after we picked up the truck to notify car Works that the left turn signal did not work and the hazard lights did not work. They told me they would check it as soon as we returned the truck. I liked the responsiveness. :-) Friendly and great deal with.

SAMUEL K. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL B. 
Clasificación:
5.0

People I rented u haul from was very nice and great to deal with, very nice people

JUSTIN P. 
Clasificación:
5.0

Chris is always great to deal with.

MICHAEL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Norman W. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHEILA J. 
Clasificación:
5.0

Friendly and professional

MICHAEL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

James W. 
Clasificación:
1.0

Rude I left something in the truck they won't even let me check never again. Before I even rented the truck she had a attitude if you don't like your job don't work there

CHRISTOPHER R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeffery W. 
Clasificación:
4.0

Nothing comes to mind

KERRY O. 
Clasificación:
3.0

El cliente no dejó un comentario.

MARK Y. 
Clasificación:
5.0

Customer oriented and never too busy!

MICHAEL B. 
Clasificación:
5.0

That took great care I asked what our needs were great people

ROY H. 
Clasificación:
1.0

My appointment was at 11:00. We arrived right at 11. No body in the office. The mechanic came out and said someone will be back in 20 minutes. 55 minutes later the owner showed up and then his front desk person. They were both rude. This was ridiculous and I will NEVER rent from them again. They didn't even inspect the trailor or anything and there was damage that had not been documented. I went back in and had them documented.

COLLEEN L. 
Clasificación:
3.0

equipment did need cleaning but was in good working order. easy to pick up drop off. assistance hooking trailer to vehicle would have been helpful

GREGORY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

SCOTT L. 
Clasificación:
1.0

Horrible experience. Don't go here for any reason. Man and woman in the office couldn't have been less pleasant and helpful. I would drive miles out of the way to another U-Haul location rather than pick up or drop off here.

Raymond G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Douglas P. 
Clasificación:
5.0

El cliente no dejó un comentario.

TAYLOR P. 
Clasificación:
1.0

El cliente no dejó un comentario.

JANA W. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK B. 
Clasificación:
4.0

El cliente no dejó un comentario.

MICHAEL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

HANNAH H. 
Clasificación:
1.0

Could not find drop off location because it is barely visible from the highway; covered by overbrush. Staff completely unhelpful and seemed burdened by my not wanting to back a trailer into a spot while blocking a 55mph highway that had poor visibility. My safety seemed overly annoying. Begrudgingly, an employee finally helped by "directing" traffic around me.

Edmund M. 
Clasificación:
5.0

The smell in the cab was awful. Need some type of air cleaner, maybe.

KATHIE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

EMILY M. 
Clasificación:
1.0

The lady told me i was late and that she had already removed all the equipment. I advised I had removed those at which point she told me “no you didn't” I showed her the modification I did before and magically she said oh now it shows up. She then told me how she hated uhaul and that they never train them properly when they update things. She said I wish they would just not be here. She then argued that I ordered an out of state truck and was moving out of state. I again showed her my order and she said oh it just updated in our system. This lady was very rude and condescending. I always use uhaul when I move but it will never be this location again!

WAYNE G. 
Clasificación:
5.0

Awesome job by this place...Thanks

JOHN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

mike B. 
Clasificación:
5.0

I was surprised that U-haul uses other facilities for renting which was new to me. I am grateful for the easy move and safe trip. ¡Gracias!

Reyna M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles S. 
Clasificación:
5.0

El cliente no dejó un comentario.

william D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Tobin A. 
Clasificación:
5.0

Very easy to pick up and return

CHARLENE S. 
Clasificación:
1.0

There was not adequate space to pull the truck and trailer onto the lot. I had to pull past the lot and park on the side of the road. It was pouring rain and I had to walk a considerable distance to the office. The office informed me that I needed to back the truck and trailer up and park it parallel to the road in front of two other trucks "without hitting the trucks". This was on a very busy and narrow road. I have the need to rent several more times in the near future and U-haul will not be a consideration.

David F. 
Clasificación:
4.0

El cliente no dejó un comentario.

TINA R. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL B. 
Clasificación:
2.0

El cliente no dejó un comentario.

RONALD P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bryan C. 
Clasificación:
5.0

Great People to deal with

MARK B. 
Clasificación:
5.0

El cliente no dejó un comentario.

mark B. 
Clasificación:
1.0

I would avoid this location like the plague. The lady at the front was unbelievably rude and they did not help with the return at all. I had to back the trailer into a spot with the help of my wife. They did not bother checking the trailer or help unhooking it. Awful experience, stay far away.

DAVID V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marvin L C. 
Clasificación:
5.0

El cliente no dejó un comentario.

mike B. 
Clasificación:
4.0

El cliente no dejó un comentario.

ELLEN S. 
Clasificación:
3.0

El cliente no dejó un comentario.

ROBIN S. 
Clasificación:
2.0

Small parking area. Terrible location for a 26' truck.

BUFFY M. 
Clasificación:
3.0

Dropped off the truck Sunday morning the 27th around 8am. I got the final receipt, saying it was returned at 4pm on the 28th and got charged an extra day

Brian F. 
Clasificación:
5.0

El cliente no dejó un comentario.

MIKE B. 
Clasificación:
2.0

Literally a JUNK YARD!!! The location was closed, if i indicated the time and date of return, the system should have let me know that the location was closed. There was no signage indicating what to do for a return when they are closed. Hopefully I am not liable if the trailer is stolen... it definitely looks like a sketchy place!

Derek F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adam H. 
Clasificación:
3.0

El cliente no dejó un comentario.

TIMOTHY W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Brian L. 
Clasificación:
1.0

They didn't want to get up. They wanted me to back it in and disconnect it without looking at it. I was shocked. Laziest, careless people I ever met.

PEGGY B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bradley D. 
Clasificación:
1.0

This location was poorly prepared and suffered from a complete lack of communication. They told me the truck may be late the day of our move, and said they would call us when it was in. We never received a call, and they would not answer the phone when we called them. I had to physically show up to ask where our truck was, and by that time we were 2 hours behind schedule. Because of the delay, we were unable to return the truck by 9AM the next day, but were within the 24 hour window allotted by UHaul. I called them an hour and a half before the truck was due in to let them know about the delay, and got an earful about how angry his customers would be- evidently he wanted me to bring the truck back an hour before the stated return time. This person never admitted fault and constantly blamed me for his problems. We will never recommend them to anyone, and it made our move significantly more stressful. We will be doing business elsewhere next time.

Jamie A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Antonio R. 
Clasificación:
5.0

Excellent service and product.

Marvin C. 
Clasificación:
3.0

Car Works of Knoxville is a little cramped and a little unsafe to pick up your truck due to its location right on Oak Ridge Hwy. I almost had to back out into on-coming traffic to get my truck out from the lot. Suggestion: Always make sure that the trucks have been backed in their lots that way the customer can pull out forward and is not having to back out onto a busy highway.

Bert M. 
Clasificación:
1.0

Would never go back. Was forced to back trailer into location with tow vehicle blocking traffic on a busy state highway. Again NO support. The trailer was fine and serviceable.

Walter R. 
Clasificación:
5.0

El cliente no dejó un comentario.

James H. 
Clasificación:
4.0

Advise all Karns market customers to use Car Works as Karns market pick was less than acceptable. Car Works pick up and drop off was excellent!

John M. 
Clasificación:
4.0

Nothing. Everything was easy and very helpful.

Shane F. 
Clasificación:
3.0

The yard was crowded with junk cars or cars needing repairs. Trucks were parked too close to the road. The agent was very helpful.

Donald E. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Corinne M. 
Clasificación:
5.0

El cliente no dejó un comentario.

rob P. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER H. 
Clasificación:
5.0

5x9 trailer with ramp availability as well as a pickup truck.

Maurice P. 
Clasificación:
4.0

Stop letting convenience stores manager rentals and returns.

Keith B. 
Clasificación:
5.0

Chris and his crew always provide excellent service!

Michael B. 
Clasificación:
5.0

hey took care of our needs and didn't try to oversell us like other places highly recommend them and will use them again

CHRIS H. 
Clasificación:
5.0

Great to work with. Always willing to go the extra mile for customers.

mike B. 
Clasificación:
5.0

Professional as usual!

Michael B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Spate A. 
Clasificación:
1.0

Problem wasn't so much location as UHaul. I picked up after hours and everything went wrong. UHaul app kept saying I was at right location then said I was at wrong location after I located the truck. Wouldn't upload pics half the time. Wrong combination to get the key. Had to call for assistance which put me on hold for 45 minutes. Still had problems uploading info and all they could say was the system was very busy. Took a total of 2 1/2 hours to just get the truck checked out. If I wasn't on a moving timeline they could've took the truck and shoved it where the sun doesn't shine.

Brad H. 
Clasificación:
5.0

Very nice people, helpful, and knowledgeable

MATTHEW H. 
Clasificación:
5.0

The staff was efficient and helpful. The process for returning the truck was very smooth. My overall experience with U-Haul was excellent.

CHRIS S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Damiano B. 
Clasificación:
4.0

Provide a more obvious parking area for the customer near the office door.

Steven C. 
Clasificación:
5.0

El cliente no dejó un comentario.

RON S. 
Clasificación:
3.0

El cliente no dejó un comentario.

LAKIA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

HEATHER C. 
Clasificación:
5.0

Can't get any better!

mike B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MIKE B. 
Clasificación:
5.0

Would definitely rent from here again. They were friendly and helpful and the pricing was better when compared to other companies.

Jesse W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tony H. 
Clasificación:
5.0

Professional and customer oriented.

mike B. 
Clasificación:
5.0

El cliente no dejó un comentario.

roberta B. 
Clasificación:
4.0

The dolly we had reserved was not available and we had to use a furniture dolly which was oversized and inconvenient

Charlene S. 
Clasificación:
1.0

The lady at the front desk is rude and and the parking lot is a joke.

Jason M. 
Clasificación:
1.0

Is a dump; and the man who waited on me really had the attitude that he had something better he could be doing. Old vehicles that were permanently parked in front of the store didn't leave but two spaces for customers to park. The U-Haul trucks were parked off pavement and had to climb over the asphalt edge of the busy highwayl. U-Haul's image suffers at this place!

Melissa W. 
Clasificación:
1.0

Parking

Jason L. 
Clasificación:
5.0

El cliente no dejó un comentario.

rob P. 
Clasificación:
4.0

El cliente no dejó un comentario.

ann N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rebekah D. 
Clasificación:
1.0

The staff seemed unfriendly and very unknowable about the process of renting.

jacob R. 
Clasificación:
1.0

Charged me for an extra day when returned on time

Tyler S. 
No se han enviado comentarios para esta ubicación.

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