Customer Reviews for Car Mechs
(U-Haul Neighborhood Dealer)

490 reviews

920 N US Hwy 17-92   Longwood, FL 32750

(407) 767-5647

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–3 pm
  • Sun: 10 am–1 pm

Services at this Location:

Contact Us

(407) 767-5647

920 N US Hwy 17-92
Longwood, FL 32750

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–3 pm
  • Sun: 10 am–1 pm
  • Free towing inspection
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

Came with a flat tire and check engine light on

Kate Borrero 
Rating:
2.0

Have a truck at the right location!! We had to drive half hour to get to this place .

Aurora Kitler 
Rating:
3.0

Pretty scary at night. The location signal did not work so it took 45 minutes to speak to someone about how we were to return the truck. Not good when you are cranky tired.

Kathy Lynch 
Rating:
3.0

Car shop is very messy. But they are nice and able nice to help. Uhaul app wasn't working @10pm. Felt uneasy about leaving the truck. Instructions on what to do in that situation were hard to find.

KAREN FILE 
Rating:
5.0

Customer did not leave a comment.

Daniel Feliciano 
Rating:
5.0

Mark was great and extremely helpful

Arthur Wilson 
Rating:
5.0

Customer did not leave a comment.

Linda Rivera 
Rating:
4.0

Customer did not leave a comment.

Hugo Castellanos 
Rating:
1.0

The place is nasty,dirty, marihuana smell, trash in the floor, very disgusting. The guy he never stop playing on the phone,he didn't have eye contact, he didnt speak or explain, he just say you have a reservation,name and sign here , he give me the key and told the truck is over there. Truck was dirty and full of roaches, I was going to rent it for a week or more and I have to return it. I will try to not go there again. Very bad

Samuel Guardiola 
Rating:
4.0

Customer did not leave a comment.

Helena Naomi Ishiguri 
Rating:
3.0

big gouge out of back passenger side tire noticed by us during inspection, mentioned to u-haul person, they had to change tire as no other trucks avail and delay of our moving start. gas level also less than 50% picture taken.

PAULINE CHUYKO 
Rating:
1.0

I was charged 3 times what I owed. Car Mechs didn’t mark my U-Haul as returned for 7 days after I returned it. They also charged me as if I had taken their furniture pads, but failed to supply the pads in the first place.

Nicholas Maier 
Rating:
5.0

Customer did not leave a comment.

Patrick Dubose 
Rating:
5.0

Customer did not leave a comment.

Felipe Reyes 
Rating:
1.0

They did not have the size truck I reserved or the furniture dolly.

Casey Morris 
Rating:
5.0

Customer did not leave a comment.

Luis Moreno 
Rating:
5.0

Customer did not leave a comment.

Chad Boerth-Dryden 
Rating:
5.0

Work out great

JOHN STAUBLY 
Rating:
5.0

Customer did not leave a comment.

Lindsey Sheppard 
Rating:
3.0

Customer did not leave a comment.

PAUL CAIRNEY 
Rating:
4.0

Customer did not leave a comment.

Xavier Mora 
Rating:
3.0

Customer did not leave a comment.

Raymond Maltby 
Rating:
5.0

Customer did not leave a comment.

Erik Mooneyhan 
Rating:
1.0

The man acted like he didn’t want to be bothered by it…he didn’t check the gas before he gave it to me…nor did he check the miles before he gave it to me and again he just was rude and nasty

Ashlynn Lebu-willette 
Rating:
4.0

The drop box wasn’t secure (i.e. someone could have taken the key).

Kenner Shumway 
Rating:
1.0

Strange setup, hard to find the person that was supposed to help us. Everything was done on his cell phone. He was unkempt. Office area had an odor of cat urine.

GREGORY BARANIAK 
Rating:
3.0

Trailer lights were not working on two options. left the location without picking up a trailer. Was told it would be cancelled and refunded but as of yet i haven't seen it.

Jeffrey Berryhill 
Rating:
2.0

Trailer tire tread ripped off while driving and the truck was a mess when I picked it up in the cabin. The trailer light wires were split so I had to stop at Walmart and purchase wire strippers and wire caps to fix the lights so I wasn’t pulled over. Pick up location on the email was incorrect and I had to drive a extra 15 minutes to pick up the truck so that means I had to put extra miles on the truck to move and to return the rental. Trailer was not inspected correctly and could’ve ended worse then what it did. Very disappointed with this experience and makes me re consider my moving needs and might pick a different company next time around.

Steven Ward 
Rating:
1.0

At the time of pick up I was provided with the drop off location. I attempted to drop it off at the location listed on my receipt. The location would not accept the trailer because they couldn’t find my reservation in the system. After speaking with the manager they had indicated that the location for drop off had been changed and they tried to email and text me which I never I received those communications. They indicated they would charge me $50 for drop off or they provided me an updated location. I went to the updated location which was disgusting, the individual who assisted me smelled strongly of weed and wanted me to unhook and remove the trailer myself. Not a great experience.

emil wilison 
Rating:
5.0

The attendant was very helpful and knowledgeable Good guy

Ramon Hernandez 
Rating:
3.0

Customer did not leave a comment.

Richard Perez 
Rating:
5.0

Very easy process & great customer service from young man. I needed adapter for wire plug he was knowledgeable and patience. Well done!!

Franciscus Tunnissen 
Rating:
3.0

Drop off location was closed. called the next day to ensure all was right. Conservation was short and straight to point.

Daniel Linder 
Rating:
5.0

Customer did not leave a comment.

Richard Dorr 
Rating:
3.0

Customer did not leave a comment.

Chad Spande 
Rating:
3.0

Served the purpose but nothing special to speak of. I picked the truck up here and had to go to another U-Haul location to get the trailer. I asked the staff about the mileage and he did nothing to adjust it. Check engine light was on in the truck and he didn’t document it.

Shannon Raday 
Rating:
3.0

The whole UHaul experience was very stressful. Having to wait till the last minute to figure out where to go pick up the truck was difficult, plus the blankets were dirty and messed up my white couch.

Liliana Marin 
Rating:
3.0

Not the cleanest mechanic’s office

ROBERT STEPHENSON 
Rating:
5.0

Customer did not leave a comment.

NIWRDDIN MUSTAFA 
Rating:
2.0

Customer did not leave a comment.

Rachelle Frazier 
Rating:
3.0

Update your website information with the correct address. The 1st address given turned out to be a junkyard. The next address was wrong. And finally the 3rd was only identified by a sign the size of a real estate "For Sale" sign. Feel like I was a victim of "Bait & Switch" pricing. U-Haul's online reservation system listed the price as $175. Was charged $300.

SAM CREASMAN 
Rating:
5.0

Customer did not leave a comment.

Kristopher Gnagey 
Rating:
5.0

Customer did not leave a comment.

William Hicks 
Rating:
4.0

Customer did not leave a comment.

Sylkia Pastrana 
Rating:
5.0

Customer did not leave a comment.

william mcintyre 
Rating:
5.0

The service was the best I've ever received! Attentive, very secure, very professional!

gilles beaulac 
Rating:
3.0

It was not the most excellent place to pick up a vehicle. Very questionable. But everything was good concerning the pick-up and drop-off. The vehicle was clean and ready for service.

Chris Millett 
Rating:
5.0

Customer did not leave a comment.

leyan heredia 
Rating:
2.0

Customer did not leave a comment.

Trevor Vanorman 
Rating:
5.0

Customer did not leave a comment.

william mcintyre 
Rating:
3.0

Never knew there’s a fee for after hours until final invoice came in.

Judy Chou 
Rating:
1.0

When someone makes a resurvation at U-Haul, don't send them to a third party. My experience was awful. The rental was not ready on time which pushed my schedule back and the facility was filthy. Not what I was expecting. I will avoid renting from U-Hual in the future.

Jack Toothman 
Rating:
5.0

Customer did not leave a comment.

Steve Noel 
Rating:
5.0

The service guy was great!

Torriana Walker 
Rating:
1.0

The trailer was decent but dirty on the bed, they also allowed me to reserve an appliance dolly and then did not have one available when i got there. They also charged me for insurance that i specifically declined.

Hayden naumchik 
Rating:
2.0

Clean up the place, make sure the vehicle is clean and well maintained.

Kevin Cinar 
Rating:
5.0

The owner was great, helpful, honest and friendly. I will recommend this place

ELIZABETH DOWELL 
Rating:
1.0

Gas said it was 3/4 full but was 3/4 empty and and we have picture to price but U-Haul said it must go though U-Haul dealer

BRANDON DEBROSKY 
Rating:
3.0

Customer did not leave a comment.

William Griffin 
Rating:
5.0

Customer did not leave a comment.

DONALD FARNUM 
Rating:
5.0

Customer did not leave a comment.

William Whyde 
Rating:
5.0

So.. my whole uhaul experience was sub par. The location in Longwood was fine. The location in Altamonte Springs(my original pick up destination), not so much! So, I reserved a 26' truck about a week before my move date. Upon arrival, they did not have my truck available, and sent me to the store in Longwood. This put me behind schedule. Also, the woman who helped me at the Altamonte store was fairly rude. Granted yes she did try to help by finding me another truck, she was not apologetic about the inconvenience, and did minimal. It more or less felt like she just wanted me to get out of her hair. U haul did nothing to attempt to reconcile their mistakes, even though my reservation was a week prior. Thankfully the guy in Longwood got the job done for me! So, thank you Longwood! Altamonte, step it up! (OH, and there WAS another 26' truck in Altamonte, but it was for one way only! They should have given me that truck and sent the next guy to Longwood, just saying)!

Andrew Dickson 
Rating:
5.0

Customer did not leave a comment.

Miguel Cross 
Rating:
3.0

It’s a very dirty location. The AC was not well maintained IN FLORIDA!

James Lawrence 
Rating:
5.0

Great location and service was pleasant

Alex Khanimov 
Rating:
2.0

Make sure you have the reserved supplies on hand. I had to go to another location to get the blankets I had reserved and had already paid for.

Patricia Lovering 
Rating:
5.0

Very professional, was in and out in no time.

stacey Phillos 
Rating:
4.0

Customer did not leave a comment.

FRANCIS MARTUCCI 
Rating:
2.0

No one at the initial pickup location. Best proTint 740 W SR 434 Longwood FL 32750. Multiple phone calls and waiting for instructions. We were instructed to go to a different site. 2nd pickup site..... Could be better area. Service good by the one person there. Fittings on the dolly were rusty and hard to manipulate. I had to oil them. Traveled 600 miles with no problem. Reservartion # 74463967

RICHARD Houle 
Rating:
5.0

Customer did not leave a comment.

Erskine Florence 
Rating:
4.0

They were very friendly and polite. The customer service is five stars.

ANDREA WHITE 
Rating:
5.0

Quick and smooth process, nice truck!

Jasmin Rodriguez 
Rating:
5.0

Customer did not leave a comment.

Antonia Ehrhardt 
Rating:
5.0

Recomendado

Jose Romero 
Rating:
5.0

Probably mt best Rental experience too date. With that said. I wouldn't hesitate to rent or recommend this place to my friends and family members. Thank you Mark for your service

JOSE ROSA 
Rating:
5.0

Excelente 100% recomendados

Jose Romero 
Rating:
5.0

Great experience very helpful

ANGEL MORALES 
Rating:
5.0

They were very polite respectful and prompt

brain vincent 
Rating:
5.0

None needed. It was a great experience

Cynthia Martinez 
Rating:
5.0

Customer did not leave a comment.

Luis Molina 
Rating:
5.0

Customer did not leave a comment.

Chase Curran 
Rating:
5.0

Marc was great l! Quick and fast responses. Great customer service!

Jorge Schlaefli 
Rating:
5.0

Great people been renting from them for a while

JULIO TRAVIESO 
Rating:
5.0

Duplicate this site everywhere!

William Alvelo 
Rating:
5.0

Customer did not leave a comment.

Nick Hall 
Rating:
2.0

Attendant was knowledgeable, helpful and friendly. Location needed a little sprucing up.

Homer Baggett 
Rating:
2.0

Felt like i was bothering them when returning the trailer. No assistance with its removal. Returned the trailer on Nov 5th and did not get an electronic receipt until December 11th, over a month later. Wonder where that trailer has been for that period of time.

Philip Galloway 
Rating:
5.0

Great experience.

shamika lindsay 
Rating:
5.0

These guys are great!! Very helpful and super profesional!! THANK YOU!

John Krause 
Rating:
5.0

Customer service was excellent and made the rental process smooth. Thank you for a good experience

Shawn Staerker 
Rating:
5.0

Customer did not leave a comment.

Erskine Florence 
Rating:
5.0

The customer’s service and the speed of service was excellent at this location. Nice people and animal lovers…

Kelly Carr 
Rating:
5.0

Nice

Luis Montiel 
Rating:
5.0

Good service and quick

Mark F 
Rating:
5.0

Customer did not leave a comment.

sabrina merceron 
Rating:
3.0

Customer did not leave a comment.

Blaine Pettit 
Rating:
3.0

Customer did not leave a comment.

Stacey Phillos 
Rating:
5.0

Customer did not leave a comment.

Ryan Frederick 
Rating:
1.0

The front and windshield of the vehicle was plastered with thousands of dead love-bugs and other insects. This actually made it difficult to see when driving. The bums at this site also misrepresented the fuel level when I picked up the vehicle. They stated the fiuel gauge was at 7/8 full when it was slightly under 3/4 full. I didn't bother disputing it at the time because I was in a hurry, but I wish I had -- 1/8 of a tank on that vehicle amounts to several dollars worth of gas.

Charles Sentz 
Rating:
1.0

Between drug deals in the parking lot and the person checking us in playing games on his phone in between clicks as he was “helping” is this was the worst uhaul experience I’ve ever had. Then he goes and gets the truck (which took him 5 minutes as he was walking and playing his game) he pulls up in a a beat up looking, terrible sounding junker. Seriously thought I was in danger being there.

Bart Heyn 
No reviews have been submitted for this location.

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