The location was accessible and the staff very hospitable and helpful but the uHaul experience in general was unacceptable. I was rerouted to this location without notice which made me have to drive 45 mins extra to get my reservation then because of this change, caused me to go over my initial time. Would you believe they charged me a hefty late fee? I've used uHaul twice this week and both experiences were unsatisfactory. I am concerned that I may need to use another rental company moving forward.Kareem E.
Customer Reviews for Car Macs
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
If you are supposed to be open at 10 you should be open then. We got there at 10:10. A man told us it would be open in about 10 minutes.MICHAEL M.
El cliente no dejó un comentario.MARK R.
When I went to pick up uhual. It smelled like someone sprayed agallon of fabreeez in the truck. It was so bad I was gagging and could hardly breathe. Only reason I didn't turn it back in was there weren't any available trucks in 20ft. Never would I rent from santa ana location. And I'm thinking about wrapping bad review on Google yelp and whatever other review site I could find.JOSEPH E.