I was charged $25 for cleaning when we purposely washed down the truck inside before we dropped it off at this location. I want my money back
Cathy W.
Customer Reviews for Car Doctor 2
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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I was over charged for my auto transport with my truck
Christopher M.The vehicle return area is a bit small and rough, but all other aspects of turn in was very good.
Randy W.Great customer service. Efficient, friendly, and attentive.
beverly P.Very friendly and quick return. Definitely recommend.
Kenneth M.Car doctor always does a great job!
TODD W.Best service I've ever had renting a U Haul and I have rented many. Those folks made the difference and I look forward to using them again!
WARREN H.The agent was pleasant and easy to work with. Thanks for the good experience.
Pamea E.Pretty darn good! Polite customer service, but couldn't ever get a call back on questions I needed answers for a couple of times. Otherwise, I was very happy with my experience there.
kAREN H.I don't have any, everyone was nice and helpful. The center was clean and inviting. The woman that assisted me was very personable. The young man that helped my brother with the trailer drop off was great.
SHERRI R.Nothing at this time.
Debra D.The woman working there waa very friendly and helpful and I was very satisfied with everything.
Carolyn T.Customer service was fantastic..
Randy C.The staff were friendly, helpful, and professional. They made sure we had everything we needed.
Tena R.Get some free wi fi so you can do the online check in.
Daniel G.Per the formal complaint I submitted via email the evening of 4/15 this location entered the wrong drop off site when they made my reservation and didn't realize it or do a final confirmation with me. This was the start of a horrendous 4 day issue I spent trying to sort the mess out. Please refer to my email for specific details as to what occured.
LEAH D.It took over 2 hours past the time I reserved the uhaul before someone would give me the keys.
Katie S.No internet at this location for online return. It is located in a dead zone.
Danny G.After I dropped off, Truck & Trailer, they didn't close out my account for FOUR days, U-Haul called me FOUR days later wanting to know where the Truck was, Very UNORGANIZED
RAY T.Very professional an kind. Had a issue an he got it fixed right away
RANDY H.I don't reccomend this location for anyone. They didn't want to inspect truck or give me a receipt. I ihas to insist to get checked in.
tom K.The truck was nice. But they charged us to top off fuel even we picked it up with 3/4 full. We brought it back with more fuel than we picked it up. They didn't tell me they charged, but I got a text message from AMEX. Also there were Pizza boxes allover the counter. I understand you can have a lunch party but don't do it on the main desk.
Thomas J.I originally did not pick this location. I was called the day before pickup and told they did not have the truck and gave me options where I could get it. I reserved this a full week in advance so I did not have to go through this. I went to the location for Car Doctor 2 and found out they had moved. Your address is not correct for them. This related in an hour delay with the additional drive I had to make and then trying to find their new location. You need to fix this so people can pick up the rentals where they expect to pick them up and update your addresses.
William S.Experience was just fair. They just pointed to where I was supposed to drop it he trailer, and I had to unhook the trailer myself.
Richard S.