Per the formal complaint I submitted via email the evening of 4/15 this location entered the wrong drop off site when they made my reservation and didn't realize it or do a final confirmation with me. This was the start of a horrendous 4 day issue I spent trying to sort the mess out. Please refer to my email for specific details as to what occured.
LEAH D.
Customer Reviews for Car Doctor 2
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
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It took over 2 hours past the time I reserved the uhaul before someone would give me the keys.
Katie S.No internet at this location for online return. It is located in a dead zone.
Danny G.After I dropped off, Truck & Trailer, they didn't close out my account for FOUR days, U-Haul called me FOUR days later wanting to know where the Truck was, Very UNORGANIZED
RAY T.Very professional an kind. Had a issue an he got it fixed right away
RANDY H.I don't reccomend this location for anyone. They didn't want to inspect truck or give me a receipt. I ihas to insist to get checked in.
tom K.The truck was nice. But they charged us to top off fuel even we picked it up with 3/4 full. We brought it back with more fuel than we picked it up. They didn't tell me they charged, but I got a text message from AMEX. Also there were Pizza boxes allover the counter. I understand you can have a lunch party but don't do it on the main desk.
Thomas J.I originally did not pick this location. I was called the day before pickup and told they did not have the truck and gave me options where I could get it. I reserved this a full week in advance so I did not have to go through this. I went to the location for Car Doctor 2 and found out they had moved. Your address is not correct for them. This related in an hour delay with the additional drive I had to make and then trying to find their new location. You need to fix this so people can pick up the rentals where they expect to pick them up and update your addresses.
William S.Experience was just fair. They just pointed to where I was supposed to drop it he trailer, and I had to unhook the trailer myself.
Richard S.