very pleasant, quick and easy access to equipment.
Mike J
Customer Reviews for Car City of Whiteville Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Drop off instructions were very clear and the drop off area was well lit and clean. I did not interact with an employee because my drop off was after hours.
barbara gMake sure that when customers get out that it clean other than that it was Awesome
NINA MLove all the folks at Car City. Know them very well.
Clarence IPolite Professional Excellent customer service
Michael DTruck was dangerous to drive the front end went all over the road and when it hit a bump it felt like the front end was going to fall apart
Steven KEverything was prefect. Customer service was fantastic.
JEFFERY HNothing
Terry EThank you for helping me, you saved at least two days worth of going back and forth and I was able to do everything that I needed for a super reasonable price
RICHARD BNothing
Louise AStaff was very professional and polite and helpful.would recommend this location.
lorenzo oThe tow lights did not work and the salesman was a little rude to us stating that it was our truck that wasn’t working properly.
Allison SRental person new to computer. Needed to ask about discount for AAA membership. Truck did not have cruise control. Never thought to ask since cruise has been standard for years. 900+ mile drive w/o cruise control was challenging and unnecessarily tiring.
Carolyn HOnce again, the app and online options were not functioning. The location wasn’t even a recognized option for virtual check out. Had to call customer service and they were helpful. Again, the virtual and/or app set up is subpar.
Marc MVery professional and friendly personnel.
robert lThanks for everything
ALFONSO RPoor service didn't put my keys in the lockbox so I couldn't get my the truck call uhaul and had to reschedule my pick up the next day. When back they said my truck ready got the keys and left got home and didn't have the a My dolls in the truck I called and they said they didn't have them there. So there 2 more reservations I did get. So 3 reservations I didn't get in 2 day and y'all
James HFix your vehicles an have the equipment available as stated when the reservation was made. Have an actual person whom cares before sending u in an unsafe truck !!!
CherylAnn LNothing ,Easy experience
Chris CEvery time I've rented from this location they never have dollys or furniture dollys
CherylAnn LVery nice too.
William RThese guys do an outstanding job. Friendly, courteous, easy to deal with.
JAMES BRotate trucks to be in a more convenient location for the customer. My 1st location was switched to miles away and not within walking distance instead of moving the trucks you move the customer. As someone with over forty years business and customer service experience the little things matter. Loved the truck and the ride share APP.
janice bGreat service
David SClean the freaking equipment before renting to someone else. Rat feces……dead stinking flowers, and it certainly will need a new motor soon. Take off the rental list
Shante TI have no problem with U-Haul every time I go there to reserve what I need I'm able to get it and I've had no issues one time I had a flat tire on the trailer and probably about 30 or 45 minutes they had sent somebody out to change it
JIMMY MShane and Janie were very helpful and made the process very easy.
RICHARD TThis trailer was a life saver. We would have neverade it to Franklin with Nana's with the trailer we had. Thank you so much for allowing us to park out trailer in your parking lot. Would highly recommend this spot to anyone in the area.
GUILLERMO VShane at Car City took excellent care of us!!!After a bad experience with RPM Tire/Clarkton NC (DO NOT use them) Doors were open on trailer in Clarkton and they were not even open to get a trailer. Don't waste your time with RPM Tire!!! Shane/Car City went the extra mile to make sure we had a trailer. We will definitely send friends & family to Car City/UHaul. Excellent customer service (hands down) and friendly staff!!!
STEPHEN BI returned a truck and bought a car!
CHARLES WJust keep up with the great customer service... I would definitely recommend this U haul store. It was a huge help.... Thank you ... Bruce
BRUCE FYou all were very helpful and polite and friendly. 😃
LISA RI'm supposed to pick up my truck at 12am no access to keys in lock box. The site says wait till 9an ... what the fuck.. sit in the truck 9 fkn hrs.!!!!!! After an airplane from SC. Over 30 minutes wait for a representative on 24,7 lines, yes 2 at 1 time. I'm passed off beyond words can say!!!!!!!
MICHAEL CGood folks.
EDWARD VI ordered a dolly to use when moving my things and it was not included in the truck at pickup. I needed to extend my reservation because it took too long to load due to no dolly and I was not refunded for the rental fee. It was a relatively easy pick up and drop off, the van was clean and well maintained, but I tried to correct this issue by calling UHAUL corporate, and no adjustment was issued.
Aleccia WThe pickup location was great. Our car broke down while pulling a trailer on the way home from vacation, so a uhaul was the cheapest option (there were no rentals available in the area). The truck did have a strong smoke smell, but worked just fine. Our biggest disappointment was we were told when we rented it that it was setup to dropoff at any location. However, we continued to get texts from customer service that we needed to call to setup drop off location. We called and were told that they wanted us to drop it off at a specific location that had reservations/waitlist, so the truck could be rented. I said I was willing to do what I could, but preferred a drop off location closer to home (they were closed on Sunday). The response from the customer service associate...."I thought you would be willing to help us out so we can get it rented". I'm willing to do what I can, and we did end up taking it to that location, but man, that was disappointing. After the car breaking down, and the unexpected uhaul fees, we just wanted to get home. Would have been nice if she offered to help us out too and give us a credit on our account. Oh well, is what it is.
BENJAMIN HGuy really didn’t know how to hook up trailer
CONRAD LThe truck I rented had problems. A vibration at 25 to 35. It wandered on the highway. It shook at 70. The headlights weren’t adjusted so you could see at night. The windshield washer on the driver side sprayed off to the left and completely missed the windshield.
Eric OThey were very polite and friendly
ELIZABETH PShe did not inform me that I need to have the truck returned by 1:00 or be charged for another day.
DEBORAH LFriendly, easy P/U and return,
PAUL NEasy pick up and easy drop off!
VICKI DVery professional with a great, helpful attitude. Definitely rent from them again!!!!!
Henry HThe gentleman was very friendly and receptive making the trip and transition very smooth. Thank you.
Demond LThe lady waved the 12$ extra because the guy I picked up the uhaul from messed up on his part and told me the wrong information
trisha hEverything was great and the truck was very clean! The only complaint that I have is they forgot my moving blankets and I didn’t realize it until I had already left
Mikayla WI will be a repeat customer anytime I need a UHal. Also the service was great. Shane that helped me Wednesday on the phone to secure the 15ft truck and he helped us today was great. Excellent!
CHARLES HClerk who filed our reservation made a mistake with the pickup date. This created hours and hours of frustration and difficulty. Wait on time on your Customer Service Go U-Haul was most difficult to maneuver. Know it was just an error so we will use Car City again. Only did the evaluation honestly for this one time. Car City is usually excellent too.
carlton pNothing. Everything was excellent.
William J