Gail S.
Ordered $10 worth of blankets, which were not put on the truck.
Comentarios de los clientes para Car City of Calabash
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Testimonios de clientes recientes de Car City of Calabash
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Linda K.
Easy
James M.
I don't think it could have been better.
jesse P.
Lady was very nice and helpful.
Jay M.
Very professional and friendly!! Easy to check out!!
JEFF C.
Associate pleasant and helping.
Melissa W.
Rental time shouldn't expire. If that's the case you should definitely tell the customer they only have 15 minutes after reservation time to pick up equipment. I had to sit by the truck and wait almost an hour for someone to fix my reservation so I could pick up the truck because my reservation has expired. However it still said I had an active reservation. Very confusing.
david B.
Taylor was awesome, very knowledgeable and very helpful..
William A.
No issues the rental went very smoothly Thanks!
Steven Francis E.
The rental process was great
delores B.
Your survey is like your service bad
Rose J.
Everything was fine except for the smell in the back of the truck when I went to use it was so bad that I had to return the truck early with only using it one time I could not continue to move what I needed to do
William K.
Professional and friendly service!
george M.
Greeted outside as driving into lot. Fast, efficient, return. No assistance in disconnecting and parking traioler
Larry G.
Change locations. It's in a dead zone for many android phones. It took me over an hour to get my van & only did because someone from UHcalled to help. I was never able to get on line & had to simply leave the vehicle in Hope's it would all work out.
Linda L.
The only complaint I have is that I rented the truck online at a place that was .5 miles from me and then before pickup the location was changed to a different location 20 min away
Eileen S.
Everyone was kind and friendly it was a pleasure to rent from this location it was fast and efficient with no delay. Will definitely be back!
Kim S.
The only thing was I ordered an appliance dolly and it wasn't left with the truck. I had to go to a different location to get one.
Lori M.
Lower the milage rate per mile..
John S.
The lady at the counter (Sarah?) was very nice and provided exceptional service.
Tom H.
Extremely helpful connecting 6x12 trailer to my suv/Keep up the good work
Dave E.
Very helpful staff.
Robert T.
Get your app to work right with iPhone Pro. It would not let me take pictures within the app, and I had to work with the service representative on-site instead (she was very professional and helpful). I would have been out of luck if I had to rely on the app to pick up the vehicle.
Geary W.
The trailer leaked from rain on all of my things in front row. Had to throw some away Had to wash all of the clothes in the boxes. Very disappointed. We told the lady at drop off
John F.
The young lady came right out to us, and already had the drop off process started. Over all, it was a very good experience, and would recommend U-Haul to everyone.
Nicholas L.
Drop off was quick and easy
Robert G.
When I went to reserve the vehicle, I was told I couldn't do it in person, that I'd have to do it on line. This makes no sense to me. During the on-line process of picking up the vehicle, I was directed to a lock box under the driver's seat, and given a password to open the box. There was NO box. I called the number for help, and was told to wait for a return call, while the district manager was called. While waiting, I looked BEHIND the seat and found a key just laying on the floor. When I was called back, I was informed that the district manager didn't answer his phone. This could have been a major issue, had I not found the key behind the seat.
Daniel W.
Excellent service
Cynthia C.
Nobody was at the counter when I walked in ... I knocked several times, yelled ‘hello' and finally called the phone number on the front door (while I was still standing at the counter) someone finally came to the window (not even a uhaul rep) then told us to hold on while they got the woman who looked as if she had just gotten there ... the man who ‘helped' us didn't know how to hook up the lights to the trailer, did not properly tighten the trailer because as I started loading the vehicle on the trailer (after just having driven from Calabash, NC to dads house in Little River,SC) the trailer came off the hitch ... the racket strap wasn't working properly (needed wd40) and one of the straps was almost ripped in half (saw that when we got to Maryland from South Carolina) ... very unprofessional and not knowledgeable of equipment or safety. We also had a tire blow out while driving on interstate 95. Very grateful nobody was injured from improper installation.
Steven P.
This location was unable to amend the contract from a 2 day rental to a 1 day rental. The rate out of this location to Ocean Isle Beach NC was double the rate out of Ocean Isle Beach, NC to Walkertown, NC back in May 2019. Disappointing.
David B.
No one was on site to help when the equipment couldn't be unlocked. We never used the rental and I have been trying to get a refund since Sept 29th. No one will return our calls and the charge has not been refunded.
wayne W.
In and out in 10 minutes.
GILBERT W.
I was unable to complete the rental due to an issue with the trailer. A charge was placed on my credit card after I was assured that the transaction had been cancelled. Contacted by district manager who resolved the charge & credited my account. Outstanding follow up by the U-Haul mgt team.
John H.
Upgrade your computer program because it is too slow. And my personal information should have been easily retrievable since I reserved the trailer at this location over 2 weeks ago. Everything had to be re-entered.
Sherrel S.
Nothing it was a positive experience
Judy A.
The staff was very helpful. Experienced prompt, courteous service.
JOHN G.
Car City Location was awesome very helpful and quick. The young lady named Michelle was Awesome as well and very helpful.
John H.
Michelle was very friendly and helpful. Everything at the dropoff was efficient and convenient for me.
Hermelin P.
Can't take a drink of anything it was well done
David P.
Little wait but because of corporate.
kirk L.
the drop off went as smooth as possible.
KEITH H.
Fuel scam. Fuel gage read wrong. I left it at 7/8 like the contract stated. I imagine you guys make plenty of money this way but I can't let it be. You need to remove the fuel charge from my contract close out
Steven R.
Nice folks
Gary G.
Friendly, helpful and fast6 servive
George B.
You could not tell people you have critical parts for towing and then waste our time by not having them when we showed up. We were on a time crunch and you wasted ours. Your office was hot and clammy. The trailer was also filthy on pickup.
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