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Craig W
Customer Reviews for Captains Choice Marine LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing
jessica cBetter anchoring points (tie downs) design for securing the contents in the trailer.
Jim CI returned the trailer at this location in was very pleased with everything. I did know that when towing this trailer that it did not appear to me that the hydraulic surge brakes operating properly.
Jay KVery friendly and helpful.
Thomas FCaptain's Marine makes sure that you are satisfied, they go the extra mile for their customers.
Fred KBetter system for online pickups
Brandon VVery friendly and helpful.
Jay KDon is so easy to work with, and makes the process simple and quick.
Charity SThe moving experience went very smoothly.
Jeanne MTrailer was very dirty upon pick-up.
Richard KNothing
Melanie MCaptains Choice is a great place to rent from- Don really helped me out when I got into a bind and needed a vehicle quickly- I would highly recommend this business.
Brian DQuick service very friendly and excellent to work with
STEPHEN CCaptions Choice was very friendly and helped hookup to the trailer. Big thank you to Don.
David SThe cell signal at this location is VERY poor! I know this is out of your control, but it took almost 2 hours to pick the truck up, because the process kept timing out. It was after hours and my first experience using the online pick up. It was a very frustrating experience! I will use a different location next time and will make sure it’s during business hours.
Cynthia MEasy drop off with no issues. I would highly recommend Captain Choice Marine, LLC for any uhaul needs.
Sara CNo improvements needed, just continue the great service!
Walter KThis has been my third rental in less than a month. As always, Abby and Brook were very helpful, very knowledgeable and do a great job with getting the equipment I rented checked out and checked back in at this location! Also, I very much appreciated them getting my bill straightened out after I had to extend my recent rental for 2 more days! Thanks again!
Jon BEverything was great! Thanks for the help and information!
Jon BGood service. Can’t think of anything to improve
Scott FExcellent customer service!
MADELON KGreat service
David BGreat service
Kevin KNothing
Tony CI prefer the old way with more personal explanation and a lot less technology, where the customer can completely understand how the rental works and not buried in pages of legality.
DOUG BThey are not open on weekends don’t appreciate that
Jim DVery easy and convenient. Small town location with small town service; the good kind !
Timothy MVery simple to access, all areas were well marked.
Doug HNotified of ramp issue.
Patrick GExcellent service and support. Able to support with mover helpers on a short notice and saved the day for us!! Highly recommend Captains Choice Uhaul!!
Gregory EKeep track of your equipment and let your people cooperate with each other to satisfy the customers. Your computers suck, I was supposed to get an email and a phone call. Even a text message would have worked. Your people don't have access to their own equipment and don't know where they are. This is what happens when the programmers think that the computer is capable of customer service. It sucks. Let me give you an example: I used a trailer for one hour and brought it back. There was a man that needed it, but I had no incentive to bring it back today. I knew I didn't need it so I did. Also, I almost got charged an extra $50 for a one way trip. You didn't communicate that to me until I went down and talked to them personally. Your computer system failed three times today on just one 6X12 trailer. Count your trailers and multiply by three per day to get an idea of how bad you are doing. Your Bellaire Manager is a star. He helped ups with the wiring that we didn't know we had until we arrived . . . .Whew. Hope you get better.
John PAbby and Don are the BEST! So are Duke and Daisy ❤️
Linda PPlease see other comment. Very happy with assistance. The drop off location in St. Johns, Mi person was very helpful
DAVID SIt's tough to find decent truck rental inventory availability in northern Michigan. The folks at Captains Choice were VERY friendly and helpful, but I would've preferred a location closer to our event/office, as Bellaire was out of the way and delays in renting and returning (due to another vendor, not U-Haul) added expenses to the rental. Thanks all the same!
Melissa TDon went above and beyond to help get our truck light harness working. 5 stars!
Tom BEasy and handy. Staff was available and checkout was quick!
David RNo improvements! They we very accommodating, courteous and very friendly.
Marcie gVery friendly staff and well organized. Quick efficient check in and great customer experience.
SAMUEL BNice guy and quick service. Hopefully they retired the trailer before it hurts someone.
Tom DI would have liked offer of a paper statement instead of to my email or text. (Did not receive) A lot of trouble with finding drop off location
Nancy SNothing. Great staff and service.
Melvin KWe have rented trailers from this location numerous times and every time, they are pleasant, accommodating and very helpful hooking and unhooking! Recommend highly!!
KEITH SGreat service- very accommodating
Scott BGREAT CUSTOMER SERVICE. VERY FRIENDLY AND HELPFUL. TOTAL OPPOSITE TO OUR PICKUP LOCATION. ON DERRY STREET IN HARRISBURG
LEE CNice people.
Dorne DSomewhat hard to find.
Dorne DFast check-in with friendly staff!
Kay Sa great experience
BRUCE DVery friendly and helpful.
DOUGLAS BNothing. Very friendly and helpful staff.
Daniel SThe business was closed. Nobody to help us at 3pm Saturday. Left keys in drop box and answered questions on line.
Phyllis B