Customer Reviews for Capital Self Storage
(U-Haul Neighborhood Dealer)

3,392 reviews

75 Breezehill Ave N   Ottawa, ON K1Y2H6

(613) 792-1249

Office Hours

  • Mon: 9 am–4 pm
  • Tue: 9 am–3 pm
  • Wed-Sat: 9 am–4 pm
  • Sun: 10 am–4 pm
Special Operating Hours
  • 3/29/2024: 9:00 am - 11:00 am
  • 3/30/2024: 9:00 am - 11:00 am
  • 3/31/2024: 10:00 am - 12:00 pm

Services at this Location:

Contact Us

(613) 792-1249

75 Breezehill Ave N
Ottawa, ON K1Y2H6

Services at this Location:

Office Hours

  • Mon: 9 am–4 pm
  • Tue: 9 am–3 pm
  • Wed-Sat: 9 am–4 pm
  • Sun: 10 am–4 pm
Special Operating Hours
  • 3/29/2024: 9:00 am - 11:00 am
  • 3/30/2024: 9:00 am - 11:00 am
  • 3/31/2024: 10:00 am - 12:00 pm
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The service was extremely efficient. Staff was very helpful and they made it all perfect. Highly recommend. Fantastic service.

Samuel Cabrillana-Munoz 
Rating:
5.0

Customer did not leave a comment.

Puneet Singh 
Rating:
5.0

Customer did not leave a comment.

Kent Van Dyk 
Rating:
5.0

Customer did not leave a comment.

Brett Maitland 
Rating:
4.0

the truck's seat is starting to collapse on the left side, also the padlock is seized. Not big problems but just to let you know. I had a rough time with after hours pickup, as I didn't know I had to come exactly at the reservation time and ended up standing in the rain at midnight trying to do chat with Support. They did fix the problem but it was a pretty miserable half hour. It would be helpful to have it spelled out in the pickup instructions that the "pick up my truck" button will only appear in the app dashboard at your reservation time.

Robin Guy 
Rating:
4.0

Price per kilometer.

Tom Rico 
Rating:
5.0

Customer did not leave a comment.

Ededet Udo 
Rating:
5.0

Customer did not leave a comment.

Hector Freddy Bernal Lopez 
Rating:
5.0

Very satisfied with the drop off.When I arrived I was taking pictures of the gas level and mileage and the guy was already at the door ready to close the rental and telling me to take my time and take all the pictures I wanted. They’ll absolutely see me again.

Normand Cadrin 
Rating:
5.0

I booked a truck weeks in advance, but having read some reviews about U-Haul, I expected the worst. I was pleasantly surprised when I went to the Breezehill location on the scheduled day. Paul at that location is the best. Thanks to him my pickup and return went without a hitch.

David Botha 
Rating:
5.0

Customer did not leave a comment.

Raven Pilon 
Rating:
5.0

Customer did not leave a comment.

Jason Gregoire 
Rating:
5.0

Friendly, quick and efficient

Josee McOrmond 
Rating:
4.0

Customer did not leave a comment.

Claudette Kavanaugh 
Rating:
5.0

Customer did not leave a comment.

DOMINIC ETIENNE SCHAUB 
Rating:
5.0

Customer did not leave a comment.

Roxanne Kouadio 
Rating:
5.0

Customer did not leave a comment.

Cristian Ivan Aviles-Molina 
Rating:
5.0

Great Service!

Laura Rodriguez 
Rating:
5.0

Customer did not leave a comment.

DALEB CALDER 
Rating:
5.0

Great customer service! I will definitely call on them next time I need to move a mattress.

Simon King 
Rating:
5.0

Customer did not leave a comment.

Justin Guindon 
Rating:
5.0

I checked "yes" for equipment being clean, because I wanted to be reasonable. There was some dirty snow on the floor of the van. I realize that it's winter and that keeping things clean is a challenge, but it would have been nice if the floor had been free of snow. It's not a huge big deal though. The staff were super-friendly, helpful and accommodating. I would highly recommend this particular location!

Marcie Taylor 
Rating:
5.0

Customer did not leave a comment.

Ilver Kasum 
Rating:
5.0

Customer did not leave a comment.

Lauren Evans 
Rating:
3.0

U haul was completely covered in snow so it took me an additional 20 minutes to clear the truck before I could drive it. Truck was dirty inside. Lights inside the truck and light in the back were out or not working (or I couldn’t figure out how to turn them on). The online check in and check out were really time consuming, I wouldn’t do it again, and I consider myself pretty tech savvy. App was slow.

Avery Steinberg 
Rating:
5.0

Customer did not leave a comment.

Alis Mihajlovic 
Rating:
4.0

Customer did not leave a comment.

Richard Weintrager 
Rating:
5.0

Customer service was amazing from pick up to drop off!

Robert Laundrie 
Rating:
5.0

Customer did not leave a comment.

Cameo Douglas 
Rating:
5.0

Customer did not leave a comment.

Joel Orlik 
Rating:
5.0

Customer did not leave a comment.

Daniel Opazo 
Rating:
5.0

Excellent customer service

Myles Kristofer Jones 
Rating:
5.0

I arrived before the location opened and still the staff allowed me to pick up my rental as they recognized me.

Weston Clulee 
Rating:
5.0

Customer did not leave a comment.

Daniel M Opazo 
Rating:
4.0

Customer did not leave a comment.

Ian Duncan 
Rating:
4.0

L'équipe est serviable.

Nadia Kladi 
Rating:
5.0

Keep it up

Max Fuochi 
Rating:
5.0

The employees were super nice and helpful. The location was great.

Katie Benjamin 
Rating:
5.0

Customer did not leave a comment.

Grygorii Simeiko 
Rating:
5.0

Customer did not leave a comment.

ELEANOR CROWDER 
Rating:
5.0

Your app and website are fucking terrible. I spent half an hour in the middle of the night in a snow storm trying to return my van through the app and website. The app wouldn't load the page to input the mileage and gas tank level and the website wouldn't allow me to attach pictures from my phone. In the end I clicked a link that basically just said "park the van and put the keys in the drop box". After a weekend of lifting heavy shit I didn't need the extra hassle. Staff at the location were super helpful on check-in and are the only reason I'd choose uhaul again.

Tyler Smith 
Rating:
5.0

Customer did not leave a comment.

Guelph Campbell 
Rating:
5.0

The staff at Capital Self storage was friendly and helpful.

JM Bastien 
Rating:
5.0

Thank you U-Haul Good Services

Mahmoud Hasan 
Rating:
5.0

Customer did not leave a comment.

Chinedu Nwanisobi 
Rating:
3.0

The truck was too noisy when driving. At night when driving you can’t see the road because of the truck light is too low. They charged me 17 liters of gas for 30.81 dollars so 1 litre = 1.812 dollar which is not the real price of gas and plus also taxes so they are doing a nice profit from this. Good luck U-Haul

Elias Saade Merhej 
Rating:
5.0

Very well served ! Will recommend to anyone

El Hadj Malick Ndoye 
Rating:
5.0

Customer did not leave a comment.

Angelo Gavillucci 
Rating:
5.0

Guy at the desk was super friendly and helpful!

STAMATIS PAPADOPOULOS 
Rating:
5.0

Great service, the truck had been in the shadow of the building for a few days, they moved it over and warmed it up for our pick up. Very friendly staff.

Marc Laforge 
Rating:
5.0

Customer did not leave a comment.

Braden Sawatsky 
Rating:
5.0

Customer did not leave a comment.

Quy Nguyen 
Rating:
4.0

Everything was great

Saleh Shamte 
Rating:
1.0

They gave me a dead battery track and didn’t want to refund me.

Abdelhakim Chakir 
Rating:
5.0

Improvement impossible since everything was perfect. And all delivered with a smile.

ALEXANDER MCKILLOP 
Rating:
5.0

Paul was very helpful and easy to deal with. Difficulty with telephone connection though but Paul made me aware that this would be the case.

Gordon Janke 
Rating:
4.0

Customer did not leave a comment.

Ken Desson 
Rating:
5.0

Very friendly staff.

SHAWN MORTON 
Rating:
5.0

Customer did not leave a comment.

Joanne Arnel 
Rating:
5.0

Customer did not leave a comment.

William Staubi 
Rating:
4.0

Agent was polite and very helpful when I could process my return using the app.

Weston Clulee 
Rating:
5.0

Customer did not leave a comment.

Robert Parungao 
Rating:
5.0

Always great service from this location!

Carol Dolbel 
Rating:
5.0

Customer did not leave a comment.

TERESA LEONE 
Rating:
5.0

Customer did not leave a comment.

John Macri 
Rating:
5.0

Your service and the staff at this location is simply great

Manoj Gharat 
Rating:
5.0

Customer did not leave a comment.

Malcolm Lewis-Richmond 
Rating:
5.0

Customer did not leave a comment.

Grygorii Simeiko 
Rating:
1.0

Not giving us a utility dolly even though I requested it. Without the dolly, it made the moving process so difficult that my friend injured his back.

Ching Hei Lai 
Rating:
3.0

Customer did not leave a comment.

Laura Berger 
Rating:
5.0

Customer did not leave a comment.

Richard Childs 
Rating:
5.0

Customer did not leave a comment.

Rutuj Bhatt 
Rating:
4.0

Customer did not leave a comment.

John Macri 
Rating:
5.0

My only gripe was an after dark return is a bit challenging given the number of photos that need to be taken. The key drop was not super obvious in the dark and non-U-Haul vans were blocking the signage. Overall I did find the experience pretty convenient. I also called the location ahead of time and they were super friendly and helpful.

Mitch Donovan  
Rating:
5.0

Awesome service!!

ginette lefebvre 
Rating:
3.0

Customer did not leave a comment.

Anden Brown 
Rating:
4.0

Great services, very attentive, no waiting, and went out of their way to be helpful. Highly recommend.

Richard Jessome 
Rating:
5.0

Excellent personnel help

Youssri Helmy 
Rating:
5.0

Customer did not leave a comment.

Sarah Gelbard 
Rating:
5.0

Customer did not leave a comment.

JACOBSAMUEL LEVINSON 
Rating:
5.0

Customer did not leave a comment.

Mike Chartier 
Rating:
5.0

Great service ! Friendly staff ! And we had a complicated request, but they managed to accommodate us just fine 👍🏼

Carolyn Malboeuf 
Rating:
1.0

Customer did not leave a comment.

Pouyan Sharifi 
Rating:
5.0

Excellent customer service. Polite, friendly staff.

Amulya Dave 
Rating:
5.0

Truck used was a bigger model, so the absence of electric side mirror control made it difficult to adjust the mirrors (had to exit the vehicle to adjust the passenger side mirror, go back inside to check, go out and try again several times). Otherwise, great truck. Also would like to thank the very friendly and helpful staff.

Everton Volpi 
Rating:
5.0

Customer did not leave a comment.

Guy Belleperche 
Rating:
5.0

No improvements needed, the team at the location were fabulous! Accomodating, friendly, polite and extremely courteous! 5/5 Stars because of the folks working there. Thank you!!!

Kane Jackson 
Rating:
3.0

Customer did not leave a comment.

Todd Goode 
Rating:
3.0

The trucks transmission was clearly not functioning well

Melissa Bunn 
Rating:
5.0

Staff were very helpful! They gave advice and helped me decide which truck best fit my needs.

Carol Dolbel 
Rating:
5.0

Customer did not leave a comment.

Jean charles Desjardin 
Rating:
5.0

A Uhaul truck is a Uhaul truck, but the service at Capital Self Storage is top notch. I've always had an excellent experience with the staff; a friendly, helpful, and knowledgeable team.

kelly butler 
Rating:
5.0

The staff at the Breezehill location are more than excellent. A down to earth attitude mixed with a well disciplined balanced corporate professionalism with a very good grasp of modern day technology that made the rental and return of the vehicle a very smooth process. I highly recommend Paul and his staff to my friends and colleagues and I would consider U-Haul fortunate in having this crew representing your brand within your franchise empire. :) With Respect, Claude Latour

Claude Latour 
Rating:
5.0

Many thanks to Paul and Han. Amazing staff and wonderful location.

Amirhossein Monjazeb 
Rating:
5.0

Customer did not leave a comment.

Adam Zanette 
Rating:
5.0

Great service In and out

Peter BRENDA Shaffer 
Rating:
5.0

Customer did not leave a comment.

Karen Watanabe Duffy 
Rating:
5.0

Customer did not leave a comment.

Caleigh Aalders 
Rating:
5.0

Very friendly and helpful staff!

Jesse Scott 
Rating:
5.0

Friendly and courteous

Michael Shalitis 
Rating:
4.0

Friendly and helpful staff with great prices for units!

Amy Rebel  |  Overall Experience 
Rating:
5.0

It was friendly and a fun place to visit! Thanks to a great staff!

Kathleen Tipton  |  Overall Experience 
Rating:
5.0

Super friendly and very helpful staff. The pictures on a u -Haul website dose not shown the real storage.

Anna Lewandowski  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

christopher maclean  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

juan gaitan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARGARET CLEMENT  |  Overall Experience 
Rating:
5.0

Hours need to be longer.

Becky Congdon  |  Overall Experience 
Rating:
5.0

Great value. Hassle-free experience. Highly recommended.

Sean O'toole  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mathias savard  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Colin MacKenzie  |  Overall Experience 
Rating:
5.0

I have been at Capital for over 20 years and have always been very happy with the service and facilities. Very nice people and accommodating . The moving out went very well

ELIZABETH WHITE  |  Overall Experience 
Rating:
5.0

Capital Self Storage kept my stuff safe for over five years. I've always known them to be friendly and accommodating. They are a great bunch of people and they really deserve your business.

KEITH SAVAGE  |  Overall Experience 
Rating:
5.0

Would absolutely recommend. Convenient location, helpful & really pleasant people who work there.

Joanne Harbluk  |  Overall Experience 
Rating:
5.0

Only positive experiences at this storage facility! Staff were all extremely helpful and kind.

Gregory Evans  |  Overall Experience 
Rating:
5.0

The staff here were amazing. It was a really wonderful experience and I would recommend using again. All of the challenges from Uhaul truck rental (our trucks got rescheduled 3 times last minute and we had to change our move-in dates twice with the worst customer service I have ever seen) were somewhat made up for by how accommodating this non-uhaul storage facility was. I would use the storage facility again and recommend highly. I will never use Uhaul again.

Natalie Kauf  |  Overall Experience 
Rating:
1.0

We were told that we would be able to access the facility to store our things 24/7. We arrived to a closed facility. The staff member there was extremely rude. Thus, we will never use capital storage.

Glenn Gabe  |  Reservation 
Rating:
4.0

Move went smoothly

kaireen patton  |  Reservation 
Rating:
4.0

Very bare bones but very fair. Carefully laid-out procedures for traveling through elevator and facility. Somewhat strict rules. Many spaces. Worked for me so far.

Jacob Sussman  |  Reservation 
Rating:
1.0

I booked a vehicle online only to be called and told the vehicle I booked was not available.

Xion Kyei  |  Reservation 
Rating:
5.0

Still to move in but experience thus far, has been great!

James Blanckenberg  |  Reservation 
Rating:
5.0

Very helpful

TANIA BEMBAMBA  |  Reservation 
Rating:
5.0

Thank you to the helpful team at Capital Self Storage.

Maggie Strub  |  Reservation 
Rating:
3.0

The facility seemed nice online but I was mislead by the uhaul website having this facility offered as one of the options to redeem my month free of storage when it in fact is not applicable.

Kirsten LaBonte  |  Reservation 
Rating:
5.0

Awesome staff.

Su Su  |  Reservation 
Rating:
5.0

everything went smoothly, thanks!

ARIF JINHA  |  Reservation 
Rating:
4.0

Very friendly service. Thx.

PAUL SPANIEL  |  Overall Experience 
Rating:
5.0

Very nice and enjoyable staff. Move in was super easy and a nearby Dollarama saved me money on purchasing a lock as suggested by an employee which was awesome.

Privacy Request  |  First Impressions 
Rating:
3.0

It actually is smaller than I expected but still fit my bags. Also it would be better if it was an easier way to get locks from somewhere near.

Privacy Request  |  First Impressions 
Rating:
4.0

A lot of walking from the elevator to the storage locker!

Privacy Request  |  First Impressions 
Rating:
3.0

I decided to not use the storage unit as I was able to utilize a few other options. However, I thought everything went well with communication with them.

Privacy Request  |  First Impressions 
Rating:
3.0

The staff was knowledgeable and made sure the storage unit was available and clean before I moved things in. The dollies made moving things easy and the elevator fit everything in one load.

Privacy Request  |  First Impressions 
Rating:
4.0

Overall, it is good. pro: elevator, nails in the walls to hang bags, enough space. con: no light in the cell itself only corridor, dirty floor, own lock needed, no 24h access.

Privacy Request  |  First Impressions 
Rating:
4.0

The first locker assigned to me had someone`s belongs in it. The clerk was helpful in correcting the problem right away.

Privacy Request  |  First Impressions 
Rating:
5.0

Fantastic agent. He was very patient and helpful with the move in. He helped me find the right size space and stayed a little longer to ensure I got all my stuff packed. 10/10

Privacy Request  |  First Impressions 
Rating:
2.0

Average. The worst part of the experience for us was finding out that the rates actually charged by the facility are completely different from those published at uhaul.com. Both should be the same.

Privacy Request  |  First Impressions 
Rating:
3.0

The reservation has been cancelled.

Privacy Request  |  First Impressions 
Rating:
1.0

though this appears to be a safe environment, it is poorly lit, dingy with narrow hallways. excellent customer service but i was not comfortable leaving my belongings there. did not use.

Privacy Request  |  First Impressions 
Rating:
4.0

Did not need it at this time but will be going back and renting a storage space in the coming weeks.

Privacy Request  |  First Impressions 
Rating:
4.0

Friendly staff. Easy to use facility.

Privacy Request  |  First Impressions 
Rating:
4.0

Good service and easy operation

Privacy Request  |  First Impressions 
Rating:
4.0

Good service and easu operation

Privacy Request  |  First Impressions 
Rating:
3.0

Straightforward process, helpful staff

Privacy Request  |  First Impressions 
Rating:
5.0

Steve was very helpful in showing me how to access my storage. The unit was very clean, the carts were excellent to move all my items in 1 trip. I am very happy with the service the facility.

Privacy Request  |  First Impressions 
Rating:
1.0

Not very clean and operating hours are not convenient for working people

Privacy Request  |  First Impressions 
Rating:
3.0

The services was excellent but the storage section looks old and not taken care adequatly

Privacy Request  |  First Impressions 
Rating:
3.0

The manager was helpful and friendly. The paper work was done fast and without any delay.

Privacy Request  |  First Impressions 
Rating:
3.0

Staff friendly and helpful.Not good with heights:outside stairs tricky,elevator is a simple freight one,which you can`t call up or down,but safe.Conveniently close to Carleton,worth the fee.

Privacy Request  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

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