The receptionist was super efficient, yet friendly when we arrived to pick up our truck. She explained things thoroughly. The truck was clean and ran well.
Jody L
Customer Reviews for Towne Storage Riverton 2
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The attendant who helped us was very courteous and thoughtful. It made me want to move more often!
Justin SThe person who helped with my checkout was amazing! Super friendly, fast and really helpful. I was running short on time and had to come back and get truck after a ran an errand. She went out of her way to load the dolly I needed in the back to save me time. She was great!!
Danny LDoor seals need attention / rework for quicker ride on highway. Better seat and steering wheel.
Dale Oexactly what I expected. The lady who helped me was terrific. Very personable and told me everything I needed to know. Great experience today
Ron NI needed more information about return protocol before dropping off the key
Charlotte CGentleman at the desk was very friendly, helpful and got me on my way quickly.
Michael JI was charged and additional $14 for SafeMove insurance without being asked or even notified. The manager at the facility explained later that she did not have the ability to take SafeMove insurance off a rental contract. I have tried for to weeks to get the $14 back, with no success. Uhaul has refunded and recharged my card several times, for the same $49.94. It seems that nobody can figure out how to make it right. Please don’t advertise a truck for $19.95 (+gas and tax), when you’re going to add $14 to the charge, without consent or notice. Tell the consumers up front that your small truck is $33.95 (+gas and tax), because that is what you’ll be charging. I won’t be renting from Uhaul again, unless I get my $14 back.
Kathy WI was charged $50 for being late because of my newborn child
Trevor LThe U-Haul app did not work! I was not able to get my truck until 3hrs later!!!
MATINA ATruly appreciated the person who opened the office early to help me get the truck since the U-Haul web and app refused to accept my GPS location and the U-Haul phone support person said she didn't know what to do.
Bob FThe woman who works there is the best. She is the nicest person ever.
Randy BEasy pick up and drop off. The attendant was easy to coordinate with.
Nels HMarina was pleasant
VERN PYou cancelled my first reservation and charged me a cancellation fee because I was a little late and I had to rebook. Won’t be booking with you guys again
Cory Ruse the truck for three hours and pay almost 200$ they are too expensive
Oswaldo RThe interior of the truck was dirty
Josue LFriendly service and truck was quick and easy to rent not having to do it on line!. The service center was clean also!. I will definitely rent here again and recommend you guys to friends and family.
THOMAS NLong walk to truck. Staff was awesome
STEVEN KMake sure the truck has a general moving dolly with the rental.
mike fCustomer service at this location was FANTASTIC! You won’t find better. Please express our gratitude to the managers (Roy and Fiona) for their support and help. Our move was a difficult one and they made things so easy for us. They were friendly, helpful, and kind. Please recognize them for their outstanding customer care. Respectfully, Kevin and Amy Pullan
KEVIN PRental wasn’t ready on time. I was charged a late fee even though it wasn’t late.
Julie KFiona was incredible to work with. She was very professional, was always in a business matter, very helpful, and she truly went out of her way to make sure that I was taken care of. She even gave me water on two different occassion, when I picked the truck up and when I was unloading the storage unit. She wanted me to have a good experience in moving. She made me feel as if was the only customer that she had.
Tony GIt was an excellent experience. Ron was easy to work with, friendly and professional.
Leslie FThe online check out process was really easy and worked well for us.
David WEverything was great just the way it is, thanks a lot
ALEX MNothing the guy was super friendly got us the uhaul all paper work was fast and simple
Jezsica AFront desk staff, Tammy(?), was extremely helpful and a joy to work with.
Sharie KNothing. It was fabulous.
Shelley BThis location office staffs are very nice and friendly. They do service very satisfactory. Thanks
Jeon JNothing
Israel FExcelent service, efficient and friendly, great deal.,
Jose REverything was great, went very smooth!
James AI had a good experience with the pickup and drop off however I was charged for not filling the tank that I strongly dispute. I topped off the gas and the gauge was showing above the Full line at the time of drop off.
Jason CThe van side door kept falling off the track. Otherwise, everything was great! I informed the manager upon return. Also, I greatly appreciated the manager maintaining strict COVID-19 distancing -- mask, floor measured and taped at 6 feet, single use pen, hand sanitizer on the counter. I'm over 60 yrs old. So I really appreciated that courtesy. Thank you!
Nyman BChecking in online took over a half hour because I was stuck in "Awaiting Approval" for over 20 minutes. That part of the process must be sped up or have some way of letting the user know that it hasn't just frozen up.
Kent PThe owner went over my paperwork (driver's license, address, credit card) even though I'd already checked in online. Not a big deal, but it seems pointless to do the online check-in if you'll have to verify all the information twice. The whole process didn't take too long, but better coordination/communication between the website and people behind the counter would vastly improve the experience and save everyone valuable time.
Alessandro SNo complaints
rex fGreat customer service.
David POutstanding - prompt and the truck was clean and operated perfectly. Great experience with the location and person checking out the equipment..
Mark MEverything was lined up perfect. Moving is already stressful. But when things go smoothly with important aspects of getting everything together, it's a huge relief. Tammy was so nice in helping me. It was actually calming. I read some reviews before choosing this place because I had a bad experience with a different location. I would highly recommend this place. Tammy was awesome!
Tammy QSince the last time I rented, Uhaul has done an excellent job of leveraging technology to make the rental process more convenient and simple.
Jared MTammy was awesome to work with and very accommodating.
Stephen MTammy was awesome...
Jeannette AOvercharged for blankets, got it resolved but took time
Dane F