Customer Reviews for Capital Auto and Wrecker
(U-Haul Neighborhood Dealer)

470 reviews

2900 E 10th St   Greenville, NC 27858

(252) 752-4006

Office Hours

  • Mon-Fri: 7:30 am–5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(252) 752-4006

2900 E 10th St
Greenville, NC 27858

Services at this Location:

Office Hours

  • Mon-Fri: 7:30 am–5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Very friendly and efficient.

James Melchior 
Rating:
5.0

Customer did not leave a comment.

micheal briley 
Rating:
5.0

Customer did not leave a comment.

JAMES DARDEN 
Rating:
5.0

N/A

Wendy Marshall 
Rating:
4.0

Customer did not leave a comment.

Monique powell 
Rating:
5.0

Customer did not leave a comment.

Jennifer Stocks 
Rating:
5.0

Customer did not leave a comment.

REEKITTA ROUNDTREE 
Rating:
3.0

Customer did not leave a comment.

Rene Casado 
Rating:
5.0

I did not see the credit for the gas because I picked it up on empty and we turned it back more than a half a tank

Farouq Saleh 
Rating:
4.0

Customer did not leave a comment.

Kevin Smith 
Rating:
5.0

Customer did not leave a comment.

Benjamin Lunsford 
Rating:
5.0

Customer did not leave a comment.

Randall Malpass 
Rating:
5.0

Polite staff and smooth pickup for the trailer.

Andrew Vane 
Rating:
5.0

Customer did not leave a comment.

levon hinton 
Rating:
5.0

Customer did not leave a comment.

Brenda Monroe 
Rating:
1.0

Customer did not leave a comment.

John Tezik 
Rating:
5.0

Customer did not leave a comment.

Paul Wojciechowski 
Rating:
5.0

Customer did not leave a comment.

RAYMOND PACHICK 
Rating:
5.0

Customer did not leave a comment.

Lynda Rostar 
Rating:
4.0

Customer did not leave a comment.

JESSICA HOGGARD 
Rating:
4.0

Customer did not leave a comment.

Ray Ferreiro 
Rating:
5.0

Customer did not leave a comment.

BARBARA HAYMON 
Rating:
5.0

Customer did not leave a comment.

Patrick BRITTAIN 
Rating:
5.0

Customer did not leave a comment.

arlando dupree 
Rating:
5.0

My experience with Capital Auto was absolutely excellent! Such nice people who work there! The whole experience set such a positive tone for my move!

Stephanie Valenti 
Rating:
5.0

Some of the remote customer service agents are rude. I experienced a condescending young man over the phone when I tried to fix an issue.

April Yarrell 
Rating:
1.0

Customer did not leave a comment.

AMANDA NEPOMUCENO-SORIANO 
Rating:
5.0

Customer did not leave a comment.

GAREY HOWERTON 
Rating:
3.0

Customer did not leave a comment.

Mark Barber 
Rating:
4.0

Online check in was a little tough but got it accomplished. Lost 30 minutes of rental time checking in

Leslie Ipock 
Rating:
5.0

Customer did not leave a comment.

KENYA CLEMONTS 
Rating:
3.0

None

JESSICA CREECH 
Rating:
3.0

Customer did not leave a comment.

MICHAEL SAPERSTEIN 
Rating:
5.0

Uhaul needs to consider putting a running light on the front of the tow dolly's fender well. I know there are lights for people behind you to see the dolly. However, a running light on the front side of the fender-well would allow the driver to see (in their side mirror) where the tow dolly is in relation to the lane lines at night. This would improve safety.

KENT DICKERSON 
Rating:
4.0

Customer did not leave a comment.

James Rishel 
Rating:
1.0

this is literally a ranch barn yard with a small out building as an office. Very poor internet connectivity so it took over 30 minutes to do the paperwork. Owner and son were very pleasant. Just not a convenient location for me as I was in Kerrville, Tx and not in Harper, Tx which is 25 miles away.

RUSSELL LAKE 
Rating:
5.0

Customer did not leave a comment.

janet sterling-moran 
Rating:
3.0

The person working had very little knowledge of the computer system so it took forever. I was supposed to give me a certain truck but she was too lazy to move it so I had to get another one.

Jeff Baxter 
Rating:
5.0

Customer did not leave a comment.

N'Dere Fields 
Rating:
1.0

Site was closed on Saturday. There were no instructions how to work the mobile check in. My first instructions sent me to the wrong place. I prepaid for the truck and I had to pay additional money before the app gave me the code. The lock was rusty and didn’t work. Very, very, difficult.

CHARLES STEPHENS 
Rating:
4.0

Customer did not leave a comment.

RONALD MADIEROS 
Rating:
5.0

Customer did not leave a comment.

MAN HEO 
Rating:
5.0

Overall good experience, but it was not empty when I went to pick it up. It was clean otherwise. Someone did take the item to dispose of. Very pleasant to do business with.

ANNA-MARIA PREISS 
Rating:
5.0

I went to 3 other locations to drop off and no one would take it, as I signed up to drop it off any location, customer choice. Then I received a text stating that I had to drop it off here and that was cross town. Such a pain.

ANTHONY NG 
Rating:
5.0

Speedy service, in and out.

GARY BRYANT 
Rating:
4.0

Very helpful staff

ROBERT DIETRICH 
Rating:
5.0

Everyone very helpful and friendly. Just keep doing what you are doing.

DELMUS AYERS 
Rating:
1.0

You all cancelled my reservation and made me drive 3 hours out of the way to go pick up the uhaul. No warning in advance. I just showed up to location and found out truck wasn’t there. That was in goldsboro. The best experience I had was in car city in Whiteville. I will never use uhaul again

Hunter Graves 
Rating:
4.0

Customer did not leave a comment.

HALE STEPHENSON 
Rating:
4.0

Customer did not leave a comment.

Jon Johnson 
Rating:
5.0

Capital Auto was exceptionally helpful considering they were not my designated drop off location. My original drop off location was Carolina Mini Storage with I had multiple issues and whom if I could rate I would zero stars.

JAMES CALE 
Rating:
5.0

Customer did not leave a comment.

Valerie Lewis 
Rating:
5.0

Customer did not leave a comment.

JAMES REED 
Rating:
2.0

Customer did not leave a comment.

JOSE JACOB 
Rating:
4.0

Customer did not leave a comment.

Tisha Brown 
Rating:
5.0

Customer did not leave a comment.

STEWART ADAMS 
Rating:
2.0

Nowhere to park the vehicle. Personnel not very helpful.

William Beach 
Rating:
5.0

Customer did not leave a comment.

Loyd Stokes 
Rating:
5.0

Customer did not leave a comment.

WILLIAM LLOYD 
Rating:
4.0

Nothing - very friendly and helpful staff and everything went smoothly. Thanks!

JOHN DIXON 
Rating:
4.0

Customer did not leave a comment.

mike phillips 
Rating:
5.0

Nothing

Mariella Crespo 
Rating:
1.0

showed up to pick up trailer that I had already preregistered with my cc and DL. only to be met in a very small office full of 8-10 people having a party and eating. NONE wearing a mask, office rep was on phone thanking employer for their bonus and talked and talked leaving us at the counter waiting, then I had to show my cards all over again that i had gave online I would like to be contacted

RONALD SMITH 
Rating:
5.0

Customer did not leave a comment.

GEORGE REID 
Rating:
5.0

Customer did not leave a comment.

LATRISHA JOHNSON 
Rating:
5.0

Customer did not leave a comment.

Travis Gunn 
Rating:
3.0

Customer did not leave a comment.

Baleigh Nichols 
Rating:
4.0

I don't hook up trailers very often, It would be nice if the person inspecting the trailer hook up new more than me about it.

Jason Crain 
Rating:
5.0

Capital Auto and Wrecker made drop-off a great experience. Even met the property owner--Greg Lee, who stopped to assist with drop-off.

Robert Chin 
Rating:
5.0

Customer did not leave a comment.

Sherry Arenella 
Rating:
3.0

Customer did not leave a comment.

John Bacyinski 
Rating:
5.0

Online drop off is faster and convenient.

LUIS MENESES ZARATE 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS RODMAN 
Rating:
5.0

The lady at the front desk was so helpful and nice, thank you!

CHRISTOPHER ANDERSON 
Rating:
3.0

Customer did not leave a comment.

Gill Bradford 
Rating:
4.0

hard to park at location. auto repair shop. good service on trailer.

Michael Shugart 
Rating:
3.0

Trucks are rented with only 1/4 tank of fuel which causes the renter to have to fill the tank as soon as you rent the vehicle.

Chris Howard 
Rating:
5.0

Customer did not leave a comment.

Paul Henderson 
Rating:
5.0

Customer did not leave a comment.

Blair Hines 
Rating:
3.0

Customer did not leave a comment.

Shirleyann Speller 
Rating:
5.0

Nice and easy Uhaul experience.

Robert OConnor 
Rating:
5.0

Customer did not leave a comment.

Ryan Holton 
Rating:
5.0

The location was fine. However the truck had problems. I only drove 10 miles total and they charged me for 1000's of miles. The window on the passenger side had problems and made a very loud scratching noise when attempting to roll up or down. The window fell into the door and shattered and nearly caused me eye damage. This was of grave concern. I had glass flying around a moving vehicle. The district manager was very aggressive and intimidating. I really felt threatened and unsafe. This behavior will no longer be tolerated. Please ask Gleen cease and desist immediately. I will work vigorously to remain safe. I feel as tho I owe 20.00$ for the rental. Signed this day, Michael Smith

Michael Smith 
Rating:
4.0

Lauren called a few days prior to confirm my truck and trailer were on site. She was very pleasant over the phone and very much so as we met in person. The staff was courteous and helpful and made the start of our long move a little less stressful that morning!

Dan Gump 
Rating:
5.0

Theres nothing to improve

Tasha Hardy 
Rating:
5.0

Customer did not leave a comment.

Gill Bradford 
Rating:
5.0

I had asked for a furniture dolly, but when I got there they only had a small dolly.

Edward Tew 
Rating:
4.0

Customer did not leave a comment.

DANIELLE BROWN BAKER 
Rating:
5.0

Nothing

Tasha Hardy 
Rating:
4.0

Customer did not leave a comment.

Ray Boger 
Rating:
5.0

Customer did not leave a comment.

Ted Elliott 
Rating:
5.0

Very sweet girl at the front desk.

Brittany Cash 
Rating:
3.0

Took 30 minutes to get truck

korey silknitter 
Rating:
3.0

Jacks on trailers would be nice. Very helpful for solo hooking and unhooking.

Williams Kaletta 
Rating:
5.0

Floor was dirty with trash, leaves, dirt, screws. Roof leaked and landed on new furniture. Have not inspected for apparent damage, as the trailer was unloaded at night in Charlotte..

BART COLLINS 
Rating:
5.0

Customer did not leave a comment.

Victoria Roesel 
Rating:
4.0

I appreciated the fact that an employee connected the trailer to my truck for me. I have had other Uhaul dealers that required me to do its myself.

alvin underwood 
Rating:
1.0

The location itself is excellent. However, the customer service is not good. This location does not seem to be well managed. I would suggest improving the customer service and management.

Alaina Partin 
Rating:
3.0

Customer did not leave a comment.

Barbara White 
Rating:
5.0

Customer did not leave a comment.

Barbara Ashby 
No reviews have been submitted for this location.

Additional Services at this Location

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