The place gave no information on the U-Haul and what was needed for when you returned it.
Thomas k
Customer Reviews for Canyon State Car Care
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
To be sure the rental is readily available for pickup. I encountered an issue upon retrieving the truck. I went to a location that was changed to for an extra day with no charge and extra miles due to location being closed on Saturday. Canyon State location had a system issue upon arrival, after passing the system issue and was able to past the self service sign in, got the keys to rental, went to location of the rental to confirm if rental plate matched, mileage and gas and all. The rental could not start. The hood was open and noticed the battery was not there in rental. The experience was a okay but I’d appreciate a communication if system was down and not having to go through the hoops of all this that I’ve gone through retrieving the rental. Heard stories of this location having bad experiences in the past i.e batteries and parts being stolen, etc.
James CService was terrible. Picked up a Uhaul truck at another location in Phoenix. Had an issue picking up, which resulted in me being an hour late for my trailer pick up from here. I discussed the issues I was having with a guy named Justin from Uhaul that called me to ask if I was still coming to get the trailer. I told him the issues I was having and that I would be about an hour late. He said there would be no issues. When I finally got the truck and was headed to this location to get the trailer. I gave a them a call to tell them I was on the way. The woman that answered the phone told me I was not able to pick up for another hour or so because the guy that does the trailers left…..? Okay, fine. I call back at 3:45 and he still was not back, and they close at 5. So I changed the pickup to the next morning and changed my plans to head to Houston the next morning. I get there to pick up and the guy is a huge jerk. I was quoted $324. He charged me $800…. Just for the trailer. I called him to discuss the issue and he said he was closed…. It was 2pm on a Saturday. His hours online said that he was open until 5. So I called back and told him the hours online stated they were open until 5 and I wanted to get this resolved because I paid entirely too much for the trailer. He told me “he owns this business and can close whenever tf he wants….” Therefore, I would not recommend this man’s business to ANYONE. He’s rude and very unprofessional. (I did speak with the district manager and he was able to refund me the amount I was overcharged, and he was very nice. I just want to make others aware of the poor services and attitude that I received here)
Haley SUnit was not in the condition as shown in the pictures. There was a large patch where it had been punctured all the way through. I submitted it in the app at pickup. Also, one spring is flattened and obviously older than the other. The whole trailer leaned slightly left the entire time. It wasn't obvious at first.
Eric EThe location was good but parking is a Challenge for oversized vehicle. It took 20 mins for me to just park it straight
Sriram KVery nice people, truck was awesome
James PNo issues returning while closed
Jean MIt took forever to check in and out.
Tana CService has been awful and the promises made were not kept. I was overcharged and had to drive to the store 3 times for errors. I would not recommend this location to anyone.
Kelly BThey refused to come out and complete my rental. They told me they notified Uhaul they were moving and to not send anyone. Even after I asked a second if someone was going to drive over they said no.
Kenneth VLocation is being checked on by uhaul employee throughout the day.
Carlos GFriendly staff, flexible and professional.
Noah BInside of cargo was filthy, check engine light was on the whole time was told don’t worry about it. Apparently the catalytic converters are stolen all the time causes issues. No lock key was provider for the lock on the truck. The dolly was stored so loosely that a road bump popped the zip tie
CHARLES MVan has been missing the driver's sun visor both times ive rented it this month. Otherwise in clean condition, but sure wish they would replace it!!
Sandra SDriver's visor was missing. Otherwise, I like renting from this location.
Sandra SBest customer service. Easy, helpful, pleasant people.
Sandra SVery friendly staff. Easy drop off.
Sam SEasy pickup and drop off. In and out quickly
Luis MThe steering of truck was terrible. It wandered so bad that tried change lanes or rub off the road after a bump in the road. The truck was dangerous to druve. The location didn't have the ordered number of furniture pads. Tried to drop at the designated location, but they wouldn't take the truck. Had to go somewhere else.
GERALD EThe sun vizier was broke off the driver’s side and I had to take the van cause there was no one around to tell them and I drove in the Sun on the way and on the way back I drove in the Sun again! There was nothing I could do cause I had to have the van that day and time! Van drove good though.
Kelli NI placed the order online for the $14 insurance plan and your location charged me double! Unbelievable!
Samir JCheck the stereo because the one I had went and came to am 560
JOSE RThe service I received was excellent and the equipment was very clean and everything was in working order. I would recommend this location.
SANDRA KService was great and the equipment was in excellent shape. I would definitely recommend this location.
SANDRA KService was superb. No need to make any changes!
KERRI NOvercharged me that’s for sure
Alejandro MBoarded up building closed before closing time phone didn't work had to leave trailer outside without anyone to check it in sketchy area with lots of transients . Would never go back
SEAN KChill out on the mileage.
Bryen LTruck needs cruise control. Drove 6 hours with none
Charles MI had reserved to have the U-Haul for 24 hours but turned it in to this location the same day. The next day, I received an extra $80 charge for late turn in fee, cleaning $25 because I accidentally left a box and water bottle in it, and $29 for gas fill even though I had filled the truck to what it was when I picked it up.
Joseph GAfter several failed attempts of getting ahold of someone from the 800 number I ended up turning the equipment to this location. Staff there could not help me resolve the issue with chanting my drop location. Very irritated I ended up paying way more than the rental was worth. Needless to say, I WILL NOT advise why friends or family to utilize uhaul for ANY services at all.
MARVIN PThe photo precheck for damage was limited by poor cell service. Had to upload photos twice then gave up. Would prefer to go over with a person and receive a written document.
Robert MThe people at the location were very nice but unable to assist with the rental. They wanted me to go to another location to check out the rental and then come back to pick up the truck. I was short on time so I checked out on the app because then I didn’t have to go to the other location. The women working had never seen the app and was unable to assist in any way. I received a text to verify the rental while I was on my way to return 4 hours after I picked it up. When I returned the truck they had to call a supervisor to get him to check the truck back in because the mileage was incorrect. The email receipt I received about 15 minutes after I dropped the truck off was incorrect with the mileage (good thing I took pictures - it was the correct number of miles but not the actual mileage) and the amount was more because i declined the CDW coverage originally but it was on there. The coverage was $10 so I haven’t done anything about it because the people at the location seemed unable to handle the problem. I will not rent from this location again and only did this time because they were close to my house. In the future it would be worth it to drive a little further.
Mary MNice friendly and quick
ALPHESE JAppliance dolly was not in the uhaul that was paid for.
Josh LUhaul change my pick location to over 30 miles away from my requested store.
Paul HMake receipts clear they are very ineligible and costs perfectly clear
Charmin HWas told if we return when closed " just drop the keys in drop box". Was to be charged about $31 and because I didn't check back in on on phone it was an extra charge and had to pay $60.
Erika hGreat service good location for me to return the truck.
Lawrence AWas very difficult to drive Was given incorrect information on the rental
valleri gHad to go into the office because of a small glitch in the contactless rental but the owners/employees (I don’t know which) were very friendly. I would rent from them again🙂
KARLA GEverything was just absolutely wonderful for the return othe vehicle as well. I would definitely use & tell all my friends to do the same.
Charles GExcellent experience
LeRoy YRemove this UHaul location all together. My Mom and Dad went to return the trailer for me the following day and had a terrible time doing so. The owner of Canyon State Car Care,El Mirage, Az 85335 would not give them a receipt after returning the trailer,and asking for a paper receipt he told my Mom, "Get the Fuck out of my office. I am calling the police because you are trespassing." At that point my Mom told him,"I am conducting business-how can I be trespassing? Better yet, I will call the police" After the police arrived they heard the owner yelling at the policeman outside the office. after a short time the officer returned to them explained the owner's side of the story and handed them a paper receipt. After thinking about the situation - I wonder if the store owner would have done the same if a white person walked in there? My family is hispanic and I DO NOT TAKE TO DISCRIMINATION LIGHTLY - I AM TIRED OF IT. PLEASE REMOVE THIS UHAUL LOCATION TO DETER ANY OTHER BUSINESSES FROM DISCRIMINATION IN THE FUTURE.
Emilio MI was overcharged, the wrong keys were left in the pick up box and the truck was dirty. The manager is supposed to call me because supposedly he is the only one that can issue a refund for the double billing.
Darlene HWorst experience ever
Darlene HAll the problem I have are with U-HAUL The Canyon State Car Care Service was Excellent. They helped measure everything and put the transport on the truck. Their service was Awesome. I am very disappointed with U-HAUL themselves.
Rachel SNothing all service was excellent.
Juan PFast - easy- helpfully gory thing hooked up- checking the lights
DAVE DI paid $5 for 6 furniture pads and they were not in the truck!!!! I want my $5.00 refunded. Thank you
Raquel OThis location is by far the worst I have ever been to! They were so slow checking in the truck and tried telling me they were going to charge me $30 for not replacing the gas that was right under 3/4 a tank. I had to tell them not to charge me because the contact says if it’s less than 1/4, then there’s a fee. I waited 45 minutes for them to check it in after asking them 3-4 times how long it was going to take.
Sarah CPay process was slow and held up our plans by not knowing what the total cost was going to be (about ten days)
Robert WNo one was there and couldn't contact anyone via either phone number. Had to contact sort to turn the vehicle in as the website would not work on my phone to return the vehicle
Leslie M