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kathy t
Customer Reviews for Canon City True Value
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Just keep doing what you're doing!:)
Chloe WChristine, at the location, has helped me a number of times. The situation pertaining to my rental needed some adjustment and she was happy to help in order for my rental to accommodate my needs.
ANTHONY BEXCELLENT FOLKS
Sherrie IWhen we picked up the truck the gas tank was empty and was told we had to fill it.
micheal VEverything was great and the rates were excellent as well!
David EEasy to work with, pickup and drop off.
Mark CEverything was great,, the lady that helped us was very nice. And truck was waiting to be picked up. Nice and clean. No problems.. great prices .. easy.. 5 stars!!
Jullie HMaintain trucks better.
ANDREW SChristine was most helpful and friendly. The location is great; easy to get in and out of and centrally located. Had a good selection of options available. Would definitely use again!
Mary SThe trailer had 2 non-functioning lights: license plate bulb and right rear marker light. For safety reasons all lights on trailers should be checked by the U-Haul agent prior to the customer leaving the lot. Other than that the trailer was fine.
Robert GCould not ask for a better experience from the folks in Canon City U-Haul & True Value Hardware.
Mark MEverything was provided as requested. It would have been nice to be able to change the drop-off location when our circumstances changed, but everything went as smooth as possible.
Angela FChristine was amazing!
Jenny oWas charged for two days late when I was late only one
Robert SLocal agent was outstanding. No improvement is needed
Eric BShe was so nice and helpful!
Laramie CHave the AFM Contact me, as Promised! Dispatch Clean vehicles with windshield washer fluid and a working unit that doesn’t need major repairs? The check engine light came on as I was returning truck.
Shelley PNothing.
kevin lGreat service! Very easy transaction!
Matthew GGreat customer service! Bravo!
Gerald WThe staff was very friendly and helpful...great place.
MICHAEL DExcellent service! Professional! Will rent from this location again!
John LChristine was amazing! I love the folks at true value and the u haul. Very patient, kind, sweet, and made my experience incredible! It's so great to encounter wonderful and nice people. Everyone there has always been super helpful and in a great mood!
Matt DCustomer service was amazing!
Sean MGreat
RICHARD BFriendly and efficient
James LDon't need to change anything. Everyone was very helpful. Christine handled my rental and I will look to her for my next rental. Thank you Christine!
John BMake sure you know the destination city as not all personnel are that knowledgable.
Laurence VI was Very Happy with Christine, Who checked me out and in. Efficient and Friendly. NO Changes or Improvements Needed.
Charles HBy far the best tow dolly available and cheap at the rental rate. Overbuilt and easy to use. Will rent again when I need to tow a car.
gARY pThe regular U-Haul representative was out of the office when came to get a trailer. The gentleman that helped us, Timmy, was friendly and helpful. After a couple of computer glitches he was able to get everything taken care of and get us on our way.
Charles EMade to wait 20-30 minutes after reservation time, then they didn’t have the truck they contracted us for which caused more delay. At time if reservation we were very clear the estimated mileage and in the end we weee charged for extra bc they didn’t contract it right. Returning was an even bigger nightmare. Took 5 calls to get anything resolved and we were still over charged bc the first person didn’t put in the right mileage.
Kyrstal BEmma and Audra did an excellent job. The trailer was ready when I needed it and both girls helped make it an excellent experience. Emma even took it upon herself to return the pallet jack I’d rented at a different location because I did not have a truck. Emma and Audra are assets to the store and to the U-Haul corporation.
Daniel NUsed the location several times. Staff is always great. U-Haul on the other hand isn’t at the top of my list. If equipment isn’t available that a customer wants, customer shouldn’t be charged more for an upgrade to replace requested equipment. Cmon guys. Yes, we’re in business to make money, but not like that. Even car rental companies don’t charge extra if they don’t have what the customer requested.
ANTHONY BAwesome service and assistance.
Jim SEveryone was accommodating and helpful
danny hThis is the second time I’ve rented a U-Haul from this location and on each occasion I had the honor of working with Emma. Emma is very professional in her work but she is also very personable. Emma knows her job and went out of her way to ensure that the trailer was hooked up legally and safely. She double checked the connections to make sure the chains and electrical connections were hooked correctly. The trip went well and uneventful with the trailer but the nice part was getting to work with Emma again. She did an excellent job.
Daniel NStaff is very respectful and accommodating.
ANTHONY BYour biggest asset in this transaction was Emma. Emma was a joy to work with. She knew her job, was very personable and professional. The trailer worked very well for me but the best part was Emma. She is a huge asset for True Value and for U Haul.
Daniel NStaff was very friendly and helpful
Roy DThe gas situation maybe if the tank was full because we only drove 5 miles but still had to put gas in it or be charged extra I don’t think that’s fair. Otherwise everything was great.
victoria wNothing; the trailer worked perfectly
Peter LNot sure, your customer service is great
James CSuper amazing patient and understanding people! I would recommend to anyone that needs an honest fast rental or move. Couldn't of been happier with the staff! Thank you
amber hStaff member Audra was AMAZING! She was so personable, organized, quick and great at her job. Every customer service representative should take training from her!
Charles Bwe love uhaul/!!!!!!!!
Nancy FGreat customer service and interaction with me. I like the friendly people who work there. Canon City location
Arthur M