Customer Reviews for Canon City True Value
(U-Haul Neighborhood Dealer)

203 reviews

1630 E Main St   Canon City, CO 81212

(719) 275-5580

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(719) 275-5580

1630 E Main St
Canon City, CO 81212

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–4 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Great service

Thomas H 
Rating:
1.0

Equipment was fine, but made my reservation online and when I went to pick up my trailer they charged me over $100 more than quoted. Still trying to rectify the charges. Terrible and no one seems to be able to “fix” it.

Anthony P 
Rating:
5.0

Nothing. Can't imagine it could get better.

Robert S 
Rating:
5.0

Customer did not leave a comment.

Terri O 
Rating:
4.0

A better selection of packing materials for sale.

Michael S 
Rating:
4.0

We did a mobile drop-off at this location, but they have us park in a designated area to limit theft/damage by having video footage. I appreciate their willingness to seemingly verofy and limit the possible pass on to the customer if something were to have happened overnight.

JOSEPH P 
Rating:
5.0

Customer did not leave a comment.

karen b 
Rating:
5.0

Customer did not leave a comment.

Ruby F 
Rating:
5.0

Customer did not leave a comment.

Louis B 
Rating:
4.0

Customer did not leave a comment.

Jan J 
Rating:
3.0

Customer did not leave a comment.

Randy D 
Rating:
4.0

Customer did not leave a comment.

Tony C 
Rating:
5.0

Christine was exceptional to work with, very informative and thoroughly explained the truck. Had all of the supplies I requested ready to go. The only issue I had was getting the right truck. I had requested a 15' truck but one was not available, ended up taking a 10' truck but caused me to make an additional trip because of the reduced space, which increased the cost of my rental.

Rodney S 
Rating:
4.0

Customer did not leave a comment.

Rodger W 
Rating:
2.0

Our 26 ft truck reservation was not available. We were offered a 15 ft truck and 12’ trailer. We took the 15 ft truck and were told on the phone that the rate would be the same to include the trailer. The next day when we went to pick up the trailer the woman told us that 20 minutes after we left a 26ft truck came in and she thought about calling us but didn’t. We took the trailer and was charged over the original amount. When we called the scheduling manager she said there was nothing to do. We were very disappointed and this made for a stressful move for my mother.

Eric S 
Rating:
5.0

Everyone at the Canon City True Value location who was involved with the reservation, pickup, return was TOP NOTCH!

JOHN M 
Rating:
5.0

I filled the gas tank up during a storm and because of that UHUAL basically dies one dirty by not making that right. You should refund gas when its returned above what it had in it. During travel, one doesn't always have access to MAPS due internet connections in storms etc... So, to just take 80.00 from a 2nd time Uhaul renter, it's just robbery. A fuel card, or refund my money for gas you will charge another person for to have filled to that mark upon the next rental isn't good business. Otherwise, all was great. Fix the policy to be respectful, mindful, and honest. Especially in a world where inflation is demands frugality. Thank you all for understand.

Stella C 
Rating:
5.0

Customer did not leave a comment.

Michael V 
Rating:
5.0

Customer did not leave a comment.

FRIE V 
Rating:
4.0

Customer did not leave a comment.

CLAUDETTE B 
Rating:
5.0

The service and service representative were excellent. Additionally the location is very convenient compared to other uhaul locations in Canon City.

MICHAEL O 
Rating:
5.0

Customer did not leave a comment.

Ricky C 
Rating:
5.0

Customer did not leave a comment.

Gary O 
Rating:
5.0

Customer did not leave a comment.

Joshua C 
Rating:
5.0

Best customer interaction EVER!!!

George B 
Rating:
5.0

Customer did not leave a comment.

Brandon l 
Rating:
4.0

Customer did not leave a comment.

Charles A 
Rating:
5.0

I can't think of anything. The service was excellent.

Douglas L 
Rating:
5.0

Customer did not leave a comment.

Craig M 
Rating:
4.0

Customer did not leave a comment.

kathy t 
Rating:
5.0

Customer did not leave a comment.

Tim R 
Rating:
5.0

Just keep doing what you're doing!:)

Chloe W 
Rating:
5.0

Christine, at the location, has helped me a number of times. The situation pertaining to my rental needed some adjustment and she was happy to help in order for my rental to accommodate my needs.

ANTHONY B 
Rating:
5.0

EXCELLENT FOLKS

Sherrie I 
Rating:
5.0

Customer did not leave a comment.

Patricia G 
Rating:
5.0

Customer did not leave a comment.

Karen T 
Rating:
1.0

When we picked up the truck the gas tank was empty and was told we had to fill it.

micheal V 
Rating:
5.0

Customer did not leave a comment.

Terry C 
Rating:
4.0

Customer did not leave a comment.

john s 
Rating:
5.0

Customer did not leave a comment.

Jarrold B 
Rating:
5.0

Everything was great and the rates were excellent as well!

David E 
Rating:
5.0

Easy to work with, pickup and drop off.

Mark C 
Rating:
5.0

Customer did not leave a comment.

Eugene T 
Rating:
5.0

Everything was great,, the lady that helped us was very nice. And truck was waiting to be picked up. Nice and clean. No problems.. great prices .. easy.. 5 stars!!

Jullie H 
Rating:
5.0

Maintain trucks better.

ANDREW S 
Rating:
5.0

Customer did not leave a comment.

Griff S 
Rating:
5.0

Christine was most helpful and friendly. The location is great; easy to get in and out of and centrally located. Had a good selection of options available. Would definitely use again!

Mary S 
Rating:
4.0

The trailer had 2 non-functioning lights: license plate bulb and right rear marker light. For safety reasons all lights on trailers should be checked by the U-Haul agent prior to the customer leaving the lot. Other than that the trailer was fine.

Robert G 
Rating:
5.0

Customer did not leave a comment.

THOMAS T 
Rating:
5.0

Could not ask for a better experience from the folks in Canon City U-Haul & True Value Hardware.

Mark M 
Rating:
4.0

Customer did not leave a comment.

Jeannie P 
Rating:
4.0

Everything was provided as requested. It would have been nice to be able to change the drop-off location when our circumstances changed, but everything went as smooth as possible.

Angela F 
Rating:
5.0

Christine was amazing!

Jenny o 
Rating:
1.0

Was charged for two days late when I was late only one

Robert S 
Rating:
4.0

Customer did not leave a comment.

Terrence L 
Rating:
5.0

Customer did not leave a comment.

Linda S 
Rating:
5.0

Customer did not leave a comment.

Linda S 
Rating:
3.0

Customer did not leave a comment.

Greg H 
Rating:
5.0

Local agent was outstanding. No improvement is needed

Eric B 
Rating:
5.0

She was so nice and helpful!

Laramie C 
Rating:
5.0

Customer did not leave a comment.

Kathrine H 
Rating:
4.0

Customer did not leave a comment.

Lonnie K 
Rating:
4.0

Customer did not leave a comment.

allan j 
Rating:
1.0

Have the AFM Contact me, as Promised! Dispatch Clean vehicles with windshield washer fluid and a working unit that doesn’t need major repairs? The check engine light came on as I was returning truck.

Shelley P 
Rating:
5.0

Nothing.

kevin l 
Rating:
5.0

Great service! Very easy transaction!

Matthew G 
Rating:
5.0

Great customer service! Bravo!

Gerald W 
Rating:
5.0

Customer did not leave a comment.

Scott R 
Rating:
5.0

Customer did not leave a comment.

Hidemi S 
Rating:
5.0

The staff was very friendly and helpful...great place.

MICHAEL D 
Rating:
5.0

Excellent service! Professional! Will rent from this location again!

John L 
Rating:
5.0

Customer did not leave a comment.

sandra v 
Rating:
5.0

Christine was amazing! I love the folks at true value and the u haul. Very patient, kind, sweet, and made my experience incredible! It's so great to encounter wonderful and nice people. Everyone there has always been super helpful and in a great mood!

Matt D 
Rating:
5.0

Customer service was amazing!

Sean M 
Rating:
4.0

Customer did not leave a comment.

Nancy J 
Rating:
5.0

Great

RICHARD B 
Rating:
5.0

Customer did not leave a comment.

Don G 
Rating:
5.0

Friendly and efficient

James L 
Rating:
5.0

Customer did not leave a comment.

Robert S 
Rating:
5.0

Customer did not leave a comment.

Andrew M 
Rating:
5.0

Customer did not leave a comment.

Mary M 
Rating:
5.0

Customer did not leave a comment.

Tanya H 
Rating:
5.0

Don't need to change anything. Everyone was very helpful. Christine handled my rental and I will look to her for my next rental. Thank you Christine!

John B 
Rating:
5.0

Make sure you know the destination city as not all personnel are that knowledgable.

Laurence V 
Rating:
5.0

Customer did not leave a comment.

David B 
Rating:
4.0

I was Very Happy with Christine, Who checked me out and in. Efficient and Friendly. NO Changes or Improvements Needed.

Charles H 
Rating:
5.0

Customer did not leave a comment.

Anthony M 
Rating:
5.0

Customer did not leave a comment.

Fabien R 
Rating:
4.0

Customer did not leave a comment.

Larry R 
Rating:
5.0

By far the best tow dolly available and cheap at the rental rate. Overbuilt and easy to use. Will rent again when I need to tow a car.

gARY p 
Rating:
5.0

The regular U-Haul representative was out of the office when came to get a trailer. The gentleman that helped us, Timmy, was friendly and helpful. After a couple of computer glitches he was able to get everything taken care of and get us on our way.

Charles E 
Rating:
1.0

Made to wait 20-30 minutes after reservation time, then they didn’t have the truck they contracted us for which caused more delay. At time if reservation we were very clear the estimated mileage and in the end we weee charged for extra bc they didn’t contract it right. Returning was an even bigger nightmare. Took 5 calls to get anything resolved and we were still over charged bc the first person didn’t put in the right mileage.

Kyrstal B 
Rating:
5.0

Customer did not leave a comment.

Deborah D 
Rating:
5.0

Customer did not leave a comment.

Daniel N 
Rating:
5.0

Customer did not leave a comment.

Mark M 
Rating:
5.0

Customer did not leave a comment.

Irvin H 
Rating:
5.0

Emma and Audra did an excellent job. The trailer was ready when I needed it and both girls helped make it an excellent experience. Emma even took it upon herself to return the pallet jack I’d rented at a different location because I did not have a truck. Emma and Audra are assets to the store and to the U-Haul corporation.

Daniel N 
Rating:
4.0

Customer did not leave a comment.

JOHN C 
Rating:
5.0

Used the location several times. Staff is always great. U-Haul on the other hand isn’t at the top of my list. If equipment isn’t available that a customer wants, customer shouldn’t be charged more for an upgrade to replace requested equipment. Cmon guys. Yes, we’re in business to make money, but not like that. Even car rental companies don’t charge extra if they don’t have what the customer requested.

ANTHONY B 
Rating:
5.0

Awesome service and assistance.

Jim S 
No reviews have been submitted for this location.

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