Customer Reviews for Canon City True Value
(U-Haul Neighborhood Dealer)

120 reviews

1630 E Main St   Canon City, CO 81212

(719) 275-5580

Office Hours

  • Mon–Fri
    9 am–5 pm
  • Saturday
    9 am–4 pm
  • Sunday
    Closed

Services at this Location:

Contact Us

(719) 275-5580

1630 E Main St
Canon City, CO 81212

Services at this Location:

Office Hours

  • Mon–Fri
    9 am–5 pm
  • Saturday
    9 am–4 pm
  • Sunday
    Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Make sure you know the destination city as not all personnel are that knowledgable.

Laurence V. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
4.0

I was Very Happy with Christine, Who checked me out and in. Efficient and Friendly. NO Changes or Improvements Needed.

Charles H. 
Rating:
5.0

Customer did not leave a comment.

Anthony M. 
Rating:
5.0

Customer did not leave a comment.

Fabien R. 
Rating:
4.0

Customer did not leave a comment.

Larry R. 
Rating:
5.0

By far the best tow dolly available and cheap at the rental rate. Overbuilt and easy to use. Will rent again when I need to tow a car.

gARY P. 
Rating:
5.0

The regular U-Haul representative was out of the office when came to get a trailer. The gentleman that helped us, Timmy, was friendly and helpful. After a couple of computer glitches he was able to get everything taken care of and get us on our way.

Charles E. 
Rating:
1.0

Made to wait 20-30 minutes after reservation time, then they didn't have the truck they contracted us for which caused more delay. At time if reservation we were very clear the estimated mileage and in the end we weee charged for extra bc they didn't contract it right. Returning was an even bigger nightmare. Took 5 calls to get anything resolved and we were still over charged bc the first person didn't put in the right mileage.

Kyrstal B. 
Rating:
5.0

Customer did not leave a comment.

Deborah D. 
Rating:
5.0

Customer did not leave a comment.

Daniel N. 
Rating:
5.0

Customer did not leave a comment.

Mark M. 
Rating:
5.0

Customer did not leave a comment.

Irvin H. 
Rating:
5.0

Emma and Audra did an excellent job. The trailer was ready when I needed it and both girls helped make it an excellent experience. Emma even took it upon herself to return the pallet jack I'd rented at a different location because I did not have a truck. Emma and Audra are assets to the store and to the U-Haul corporation.

Daniel N. 
Rating:
4.0

Customer did not leave a comment.

JOHN C. 
Rating:
5.0

Used the location several times. Staff is always great. U-Haul on the other hand isn't at the top of my list. If equipment isn't available that a customer wants, customer shouldn't be charged more for an upgrade to replace requested equipment. Cmon guys. Yes, we're in business to make money, but not like that. Even car rental companies don't charge extra if they don't have what the customer requested.

ANTHONY B. 
Rating:
5.0

Awesome service and assistance.

Jim S. 
Rating:
4.0

Everyone was accommodating and helpful

danny H. 
Rating:
5.0

This is the second time I've rented a U-Haul from this location and on each occasion I had the honor of working with Emma. Emma is very professional in her work but she is also very personable. Emma knows her job and went out of her way to ensure that the trailer was hooked up legally and safely. She double checked the connections to make sure the chains and electrical connections were hooked correctly. The trip went well and uneventful with the trailer but the nice part was getting to work with Emma again. She did an excellent job.

Daniel N. 
Rating:
5.0

Staff is very respectful and accommodating.

ANTHONY B. 
Rating:
5.0

Customer did not leave a comment.

BRIANNA M. 
Rating:
5.0

Customer did not leave a comment.

Mike D. 
Rating:
5.0

Customer did not leave a comment.

Raymond M. 
Rating:
5.0

Your biggest asset in this transaction was Emma. Emma was a joy to work with. She knew her job, was very personable and professional. The trailer worked very well for me but the best part was Emma. She is a huge asset for True Value and for U Haul.

Daniel N. 
Rating:
4.0

Customer did not leave a comment.

Janice S. 
Rating:
5.0

Customer did not leave a comment.

Eddie S. 
Rating:
5.0

Staff was very friendly and helpful

Roy D. 
Rating:
5.0

Customer did not leave a comment.

LARRY H. 
Rating:
4.0

The gas situation maybe if the tank was full because we only drove 5 miles but still had to put gas in it or be charged extra I don't think that's fair. Otherwise everything was great.

victoria W. 
Rating:
5.0

Nothing; the trailer worked perfectly

Peter L. 
Rating:
5.0

Not sure, your customer service is great

James C. 
Rating:
5.0

Customer did not leave a comment.

lindalou M. 
Rating:
5.0

Super amazing patient and understanding people! I would recommend to anyone that needs an honest fast rental or move. Couldn't of been happier with the staff! Thank you

amber H. 
Rating:
3.0

Customer did not leave a comment.

LEE W. 
Rating:
5.0

Customer did not leave a comment.

Collin F. 
Rating:
5.0

Customer did not leave a comment.

Anthony M. 
Rating:
4.0

Customer did not leave a comment.

Kasey R. 
Rating:
4.0

Customer did not leave a comment.

John L. 
Rating:
5.0

Staff member Audra was AMAZING! She was so personable, organized, quick and great at her job. Every customer service representative should take training from her!

Charles B. 
Rating:
5.0

Customer did not leave a comment.

Ed K. 
Rating:
5.0

we love uhaul/!!!!!!!!

Nancy F. 
Rating:
4.0

Customer did not leave a comment.

Cindy R. 
Rating:
4.0

Great customer service and interaction with me. I like the friendly people who work there. Canon City location

Arthur M. 
Rating:
5.0

Customer did not leave a comment.

David P. 
Rating:
4.0

Customer did not leave a comment.

Joe C. 
Rating:
5.0

Customer did not leave a comment.

Sarah G. 
Rating:
5.0

Customer did not leave a comment.

john S. 
Rating:
4.0

Customer did not leave a comment.

karen B. 
Rating:
5.0

Customer did not leave a comment.

Joe S. 
Rating:
5.0

I returned the truck & transport 4 days early.

CINDY S. 
Rating:
5.0

We returned the truck 4 days early.

CINDY S. 
Rating:
4.0

Customer did not leave a comment.

Edward D. 
Rating:
5.0

Customer did not leave a comment.

loseph S. 
Rating:
5.0

Mobile phone check-in was lengthy and cumbersome. I was not prepared to have other forms of ID.

Devon H. 
Rating:
5.0

Customer did not leave a comment.

Lonnie K. 
Rating:
5.0

Customer did not leave a comment.

Anthony M. 
Rating:
5.0

Great!

RICHARD B. 
Rating:
3.0

Got trailer in a dirty state when picked up. Rep didn't cover cleaning fees at all during pickup phase.

tim F. 
Rating:
5.0

Customer did not leave a comment.

LARRY H. 
Rating:
5.0

Customer did not leave a comment.

Ben H. 
Rating:
5.0

Make sure the pull out ramp is clean. It had a black oily substance up and down the length which took a bit of wiping down and dirt to absorb and then a final sweep. No big deal, but that might really bother someone else.

Mark B. 
Rating:
5.0

Great staff, accommodated us. Always willing to help with anything.

kevin L. 
Rating:
5.0

Customer did not leave a comment.

Lisa F. 
Rating:
5.0

Customer did not leave a comment.

RICHARD B. 
Rating:
4.0

Customer did not leave a comment.

Yvonne V. 
Rating:
1.0

Customer did not leave a comment.

JAY C. 
Rating:
5.0

Customer did not leave a comment.

Karen M. 
Rating:
5.0

Customer did not leave a comment.

ROBERT P. 
Rating:
5.0

Nothing, Cat was the epitome of customer service! 😁

Alex O. 
Rating:
5.0

A massive storm blew through Wyoming. U-Haul gave me two extra days free of charge due to road closures. Thank everyone that helped me

Jason C. 
Rating:
5.0

Kat is awesome

Brandon H. 
Rating:
5.0

Customer did not leave a comment.

Steven A. 
Rating:
5.0

The young lady who assisted me during the drop off process was very friendly and helpful.

Angel L. 
Rating:
5.0

Representative at pickup, Katelyn was extremely professional and friendly. She ensured all my equipment was accounted for loaded.

Gregory J. 
Rating:
5.0

All of the glass and the mirrors were filthy.

Ed B. 
Rating:
5.0

Customer did not leave a comment.

Shirley T. 
Rating:
5.0

Customer did not leave a comment.

SUSAN C. 
Rating:
5.0

Don't lie

Joshua G. 
Rating:
4.0

Customer did not leave a comment.

Jesse M. 
Rating:
5.0

Label the office location at the front desk

Kyle F. 
Rating:
5.0

Absolutely excellent customer service. Cat was very helpful and courteous. She was very thorough with all the main questions I had concerning the cargo van rental. I will Absolutely 💯 use this location for my uhaul needs.

Mary T. 
Rating:
5.0

Everything went really well. I appreciated the email communications as my trip got closer.

MERIDIAN T. 
Rating:
5.0

Customer did not leave a comment.

Andrew B. 
Rating:
5.0

Customer did not leave a comment.

Paola J. 
Rating:
5.0

Customer did not leave a comment.

Ken R. 
Rating:
5.0

Kat was very helpful and informative!!

Amanda A. 
Rating:
4.0

The trailer had broken clips and bad bearings

KIMBERLY A. 
Rating:
5.0

Customer did not leave a comment.

JAY D. 
Rating:
3.0

Better customer service, Training on the actual operations of Uhaul. We had our reservation canceled, as well ended up with a smaller trailer.

Andrew V. 
Rating:
5.0

Very helpful person there

Carey K. 
Rating:
5.0

Customer did not leave a comment.

Kimberly K. 
Rating:
4.0

Ordering the unit was as easy as could be. No complications. Drop off was easy. Just waiting now for final receipt. Thanks for a good overall experience. The unit performed very well. Will use Uhaul again.

Dennis S. 
Rating:
1.0

CHARGED ME $150.00 FOR A MISSING DOLLY WHEN THE DOLLY WAS REMOVED FROM THE TRUCK AND TAKEN INSIDE THE OFFICE WHEN I RETURNED THE TRUCK ON SATURDAY, OCTOBER 8, 2022.

HOMER G. 
Rating:
5.0

The young lady who assisted me was very professional, thorough, and a prime example of what every customer service agent should be. She deserves this customer's thanks and the company's appreciation for her efforts.

David C. 
Rating:
5.0

Customer did not leave a comment.

steven M. 
Rating:
5.0

Customer did not leave a comment.

PATRICK M. 
Rating:
5.0

Customer did not leave a comment.

Larry B. 
Rating:
2.0

I was allowed to park my vehicle in the truck storage fenced and gated lot overnight while I was renting the van. All of the fuel (approximately 8 gallons of fuel) was siphoned out of my fuel tank that night. My vehicle would not even run. The proprietor/manager put in enough fuel to get me to the Conoco station down the street.

Joseph T. 
Rating:
5.0

When loaded full, the trailer made a terrible noise. We didnt notice it until later on either because you cannot hear it while in the cab of the car. They did take it out of comission until further review can be done. I dont believe the location we got it from is to blame either as it only made the noise when fully loaded.

Sarah F. 
Rating:
4.0

Representative "Kat" was very helpful and knowledgeable.

Barry D. 
No reviews have been submitted for this location.

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