Comentarios de los clientes para Canon City True Value

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Canon City True Value

Clasificación general:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Andrea H.
Clasificación:

Very convenient and fast with getting trailer ready.

Charmaine Z.
Clasificación:

I have no recommendations; however, I would like to give accolades to the staff that assisted me during a very difficult time. They went of their way to accommodate my needs, were so polite and cheerful throughout the process. I was very impressed and will certainly return to them for any future needs.

Dianna L.
Clasificación:

El cliente no dejó un comentario.

Lori S.
Clasificación:

Very quick, very accommodating. Everyone was extremely helpful.

Debra P.
Clasificación:

El cliente no dejó un comentario.

DAVID W.
Clasificación:

Check in app worked flawlessly.

Bradley C.
Clasificación:

Excellent help

Kirk E.
Clasificación:

El cliente no dejó un comentario.

cynthia B.
Clasificación:

very friendly

Kathleen B.
Clasificación:

Mile rate is too expensive

Burton S.
Clasificación:

we called at 11am clerk said she was with someone took our phone # said that she would call back, waited 1 1/2 hrs more, called again she said she still hadn't had the chance to check on a 5 x 8 for us, so we drove down there was told there were NOT any 5 x 8 available. The clerk proceeded to call all of Fremont County, no available trailers, on the way out she asked would you like me to call Pueblo West, yes that would be great, she calls and the clerk quickly tells her " that there is in fact a 5 x 8 in her yes Canon True Valley right on the screen in front of him! So now we request the van for 4 days which she refuses to give us because she says the trip takes 6 days, no this is our 5th time driving it takes 2 1/2 days, I signed the agreement for 6 days because now she has used up our entire day and its too late to go anywhere else, 2020 trickery, you need to tell people when you give a quote that when you get down to sign the papers you will be charged 2 extra days. I do want to say the clerk in the Canon store was very nice but poorly trained with no knowledge whatsoever

Modesto G.
Clasificación:

El cliente no dejó un comentario.

Shaun L.
Clasificación:

Our experience with dispatch was terrible. The employees at the puck up location were incredible. However, the call center made our whole experience terrible. We were given a three day notice that our truck wasn't there and were forced to use two smaller trucks. This forced us to get two transports. They offered us 50% off both but only applied it to one. We pushed back and they took some of it off. They delayed our pickup of the trucks by a day then took 2.5 hrs to check them out. We came to pick up my transports the next morning and the truck didn't work with the transport lights. We waited 3 hrs while they tried to find a new fuse. The call center offered no help whatsoever. The employees finally reached out to the Colorado springs location and found a fuse. But because of the delay we could not make our destination in time and had to get a hotel that was pet friendly costing an additional 175$. Our gas with two trucks was significantly more than one. I will tell everyone I know not to go with uhaul. Go with budget.

John R.
Clasificación:

El cliente no dejó un comentario.

Michael B.
Clasificación:

El cliente no dejó un comentario.

Craig M.
Clasificación:

El cliente no dejó un comentario.

DAVID W.
Clasificación:

Best place to get a rental unit

MATT C.
Clasificación:

The customer service was fantastic. They were extremely helpful. Got thw move done quickly thanks to them!

DAVID H.
Clasificación:

El cliente no dejó un comentario.

Ian P.
Clasificación:

Location was great, but we discovered that there was a leak in the overhead area. Some boxes got wet, but no belongings were damaged.

Thomas W.
Clasificación:

Adam and Zoe did an awesome job getting me setup w/ the truck I wanted. THANK YOU!!

DALE K.
Clasificación:

El cliente no dejó un comentario.

Joshua P.
Clasificación:

Great customer service as they got help immediately and helped to finalize rental

Eva M E.
Clasificación:

The phone app was down. The actual truck was clean, but pretty beat up and rattled way more than it should. Not the pickup site's fault.

Charles S.
Clasificación:

All was good.

Doreen J.
Clasificación:

The Passenger side windshield wiper blade was broken & there were several thunderstorms between Canon City & Longmont So this created a safety issue. The vehicle was clean when we picked it up. Also, computer system were down & check in was longer than anticipated.

Crystal B.
Clasificación:

El cliente no dejó un comentario.

Jay M.
Clasificación:

El cliente no dejó un comentario.

Timothy P.
Clasificación:

The location was ok. The customer service people were useless. I was 14 days late dropping off the trailer because of COVID. I explained i'm a High Risk person for getting COVID because of a heart and liver condition i have. I was exposed to COVID by a family member so i isolated myself for 14 days. The customer service people i talked to were useless. They said sorry, you gotta pay for all the time you had the trailer. Didn't even offer a discount. NEVER AGAIN WILL I RENT FROM UHAUL.

Andrew L.
Clasificación:

Check in was quick and easy.

John C.
Clasificación:

Adam at True Value was nice and patient!

Tahmra C.
Clasificación:

Great customer service. Highly recommend!

JULIAN C.
Clasificación:

It wasn't letting him check in our truck so he asked for a minute to resolve and it was don't.

Richard R.
Clasificación:

El cliente no dejó un comentario.

Thomas B.
Clasificación:

El cliente no dejó un comentario.

Josh G.
Clasificación:

Nothing

Jason E.
Clasificación:

El cliente no dejó un comentario.

Marcus R.
Clasificación:

El cliente no dejó un comentario.

Bryan S.
Clasificación:

Everything was great, people were friendly! Would go there again. :)

Sally W.
Clasificación:

True Value Canon City is the BEST when it comes to renting a Uhaul. Everyone there goes above and beyond to take care of the customers. It upsets me when they work so hard for the customer and needing to deal with Uhaul customer service for any reason during the rental process is a nightmare, both for them and the customer. In years of renting Uhaul equipment, True Value has earned my top slot for all they do for you to insure a good experience.

Leila T.
Clasificación:

El cliente no dejó un comentario.

Nathaniel H.
Clasificación:

U-Haul staff met me in the parking area and processed everything well. Went inside to the computer to correct the invalid $11,000 charge the system was proposing upon my return.

RALPH H.
Clasificación:

El cliente no dejó un comentario.

Abigail M.
Clasificación:

El cliente no dejó un comentario.

Shiloh F.
Clasificación:

She told me that I should leave the blankets unfolded because of COVID. When I dropped off today, he told me I was supposed to have folded them. Please make sure everyone is on the same page. I'm a rule follower. Also, she only used the shortest route instead of interstate. There is a huge difference in miles, which really could have impacted my expenses.

Bret M.
Clasificación:

The wait was too long. There were computer issues at the site and with U-Haul. The people had to apologize frequently because of all of this. The online registration system did not save time. Time to update your systems and computers. 3 trips to True Value and the people were nice but each trip took over 30 mins and the pick up of the trailer took over an hour. That is not customer service and makes renting from U-Haul a pain in the butt!

SCOTT V.
Clasificación:

El cliente no dejó un comentario.

David V.
Clasificación:

El cliente no dejó un comentario.

Bryan H.
Clasificación:

Excellent customer service!!!

Michael A.
Clasificación:

trailer was promised at Salida location. Then had to change to Canon City location. Definitely a hassle

Joe L.
Clasificación:

I was told that everyone is busy and to come back later. Nope. I stayed. Both a girl and myself had to remove trailer. They are quite heavy. Need to have a better way to mount and remove these very heavy trailers. I have back pains from this. It shouldn't be that way. You can NOT rely on a Customer to hook up and test the trailer. So much for Customer service.

William M.
Clasificación:

Shianne and Dale We're very nice and personable, they put up with my silly sense of humor.

Janice F.
Clasificación:

El cliente no dejó un comentario.

Charles K.
Clasificación:

El cliente no dejó un comentario.

James D.
Clasificación:

El cliente no dejó un comentario.

Michael B.
Clasificación:

Adam was very helpful.

Shawn D.
Clasificación:

El cliente no dejó un comentario.

Tanya S.
Clasificación:

El cliente no dejó un comentario.

NANCY W.
Clasificación:

El cliente no dejó un comentario.

JAN P.
Clasificación:

El cliente no dejó un comentario.

Shawn D.
Clasificación:

This was one of the best locations I have ever been to. The staff were knowledgeable and professional.The equipment was nice and clean. Great place!!!

paul M.
Clasificación:

Nothing, the rental went smooth with no problems.

LES W.
Clasificación:

El cliente no dejó un comentario.

Marc B.
Clasificación:

El cliente no dejó un comentario.

Jessica A.
Clasificación:

El cliente no dejó un comentario.

Roberta P.
Clasificación:

I am not positive the inside of the truck had been completely sanitized as the center cup holder had some dried up white residue in it and we didn't have anything in the truck. My pick up time was supposed to be between 9-10 and somehow it got changed to 4pm. This caused me to be moving 2 days instead of 1. Overall this Canon City location was good and the folks there are very polite. Which is more then I can say for the 800# who sent me to Pueblo to pick up my last truck a few weeks ago, I was NEVER comped for the extra mileage I had to pay for which cost me an extra $70.00. Even after I asked 2 different people about it!!!! Very disappointed with that part. Also I would like to recommend that the Canon City locations be given pick ups to help people move with, Canon City has grown over the years and i have spoken to several who would like one to rent periodically. Thank You..

Kate S.
Clasificación:

El cliente no dejó un comentario.

Leland E.
Clasificación:

El cliente no dejó un comentario.

Curtis A.
Clasificación:

El cliente no dejó un comentario.

Courtney S.
Clasificación:

Its a pain in the ass having to drop off across the street and walk over as the street is very busy

Harold B.
Clasificación:

Sally was fantastic...

Daniel M.
Clasificación:

El cliente no dejó un comentario.

Alisha ann S.
Clasificación:

The vehicle had almost no gas when I picked it up and there was no dolly that I paid for. I called to inform the company 9f this and it was supposed to be removed from my invoice. Dropping off the vehicle was also a nightmare. The app would not let me proceed and kept freezing. I spent nearly and hour trying to complete but had to end up calling customer service but was hung up on. Finally able to get help via chat

Mike W.
Clasificación:

Nothing, they were great

kristen L.
Clasificación:

No issues with this location

Thor J.
Clasificación:

El cliente no dejó un comentario.

kristen L.
Clasificación:

The employees were very helpful to me & my husband. Helping us purchase the right trailer hitch and hook it up to our new truck. Excellent Customer Service we have already made another reservation here. This is our new location for our U-Hual needs!

Gerald W.
Clasificación:

El cliente no dejó un comentario.

Michelle L.
Clasificación:

The truck had animal hair all over the passenger compartment area which I had to clean up before I returned it so I would not be charged. It is frustrating that I am expected to return a clean vehicle but the person prior to me did not have that same expectation.

Loretta B.
Clasificación:

El cliente no dejó un comentario.

Lisa D.
Clasificación:

I reserved 3 dozen blankets. I got 9. Consequently I had damage to multiple pieces of furniture. Truck reeked of cigarette smoke. Windshield was dirty. Truck revved to 5 RPM downhill or uphill. Just a poor experience overall.

Rod E.
Clasificación:

El cliente no dejó un comentario.

Ina S.
Clasificación:

I want to thank U-Haul for allowing us to pick up the truck a day early in Colorado at no extra charge. With the COVID-19 pandemic & my lung problems, my family came in the day of pick-up & we started loading that night finishing Saturday & heading to Kansas to get ahead of any closings, etc during the Coronavirus outbreak. Again, we deeply thank you. Ina Smith

Ulugbek D.
Clasificación:

Speedometer was off by 5 mph. And steering wheel was loose had to keep the steering wheel tilted to drive the truck k

john S.
Clasificación:

El cliente no dejó un comentario.

Anthony M.
Clasificación:

El cliente no dejó un comentario.

Anthony M.
Clasificación:

Make the online checkin better Could not use. Actual location folks always great.

Portia B.
Clasificación:

Nothing employees were awesome!!

Bonny M.
Clasificación:

El cliente no dejó un comentario.

Kathleen H.
Clasificación:

El cliente no dejó un comentario.

AMANDA B.
Clasificación:

The only issue that I had was when we chose not to use the tow dolly my account was completely drained because the refund was not sent at the same time.

DAVID F.
Clasificación:

Easy return!

erin P.
Clasificación:

El cliente no dejó un comentario.

Rod E.
Clasificación:

El cliente no dejó un comentario.

Michael R.
Clasificación:

El cliente no dejó un comentario.

EMERY M.
Clasificación:

El cliente no dejó un comentario.

PAUL M.
Clasificación:

Sandy was great, very helpful. Provided amazing customer service and very knowledgeable about the equipment. She made the rental process quick and easy.

David M.
Clasificación:

El cliente no dejó un comentario.

Sean A.
Clasificación:

More staff at the facility.

CASSANDRA P.
Clasificación:

El cliente no dejó un comentario.

No se han enviado comentarios para esta ubicación.

Volver
arriba