Customer Reviews for Caney Creek Self Storage
(U-Haul Neighborhood Dealer)

228 reviews

18318 US Hwy 59   New Caney, TX 77357

(281) 689-8060

Location Hours

  • Mon-Sat: 10 am - 5 pm
  • Sun: Closed
Special Operating Hours
  • 12/24/2021 - 12/25/2021: Closed

Services at this Location:

Contact Us

(281) 689-8060

18318 US Hwy 59
New Caney, TX 77357

Services at this Location:

Location Hours

  • Mon-Sat: 10 am - 5 pm
  • Sun: Closed
Special Operating Hours
  • 12/24/2021 - 12/25/2021: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I was really impressed. Fast, friendly.

MARK K. 
Rating:
5.0

RR Tire Low Indicator stayed on for my whole trip from Texas to Louisiana, not knowing that one of the tires was 45 psi low.

Robert W. 
Rating:
5.0

Great doing business with the location

Dean F. 
Rating:
5.0

Customer did not leave a comment.

Tommie T. 
Rating:
5.0

Customer did not leave a comment.

ERIKA H. 
Rating:
5.0

Check in was quick. Personnel was fantastic and cheerful.

JACK A. 
Rating:
5.0

Customer did not leave a comment.

JOHN P. 
Rating:
5.0

this has nothing to do with pickup location! but when i reserved i put in pick and drop off location 54 miles i did not notice it only gave me 37 miles and wanted me to return 15 miles from my requested location! and then charged me for additional miles!

Martin H. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM A. 
Rating:
5.0

Customer did not leave a comment.

MISTY G. 
Rating:
5.0

Very helpful personnel!

Frank A. 
Rating:
2.0

The guy working was really rude to me because I couldn't back the Uhaul up with the tow dolly on it, and he had to do it. His whole attitude was just rude.

Elizabeth B. 
Rating:
5.0

Very pleasant people

Robert D. 
Rating:
5.0

Customer did not leave a comment.

VICTOR C. 
Rating:
5.0

Any comments

FRANCISCO C. 
Rating:
5.0

Customer did not leave a comment.

Julio A. 
Rating:
5.0

Customer did not leave a comment.

Claire B. 
Rating:
5.0

Amanda was absolutely awesome, very professional personable and knowledgeable with my questions. I will definitely rent from here again and highly recommend this location to everyone else.

BENNY M. 
Rating:
3.0

Be there. I had a reservation to pickup at 4:30. Got there just a few minutes early and no one was there, doors locked. Got keys went out to truck and had to go back in to get appliance dolly & blankets. Location should of had rental items loaded. Went to drop off truck on Sunday before closing hour of 5pm and no one was there, nor did anyone answer the phones. Quite frankly not too impressed with my pastv2 U-Haul rentals.

Lawrence O. 
Rating:
5.0

Customer did not leave a comment.

HANNAH B. 
Rating:
1.0

Headlights didn't work that good and was charged for things I didn't ask for of get. Can't get ahold of anyone at uhaul.

GERARDO P. 
Rating:
1.0

Upon returning the rented trailer, my mother who is 65 years old and my 15-year-old niece were told that they could unhook the trailer themselves and push it back , manually to the spot on the lot. The woman working there said she was not able to touch the equipment because if anything went wrong it was on her. This is unsatisfactory and I have not heard of this policy before using any U-Haul rental 3rd party or not, throughout my life. I honestly hope that this is not something that many elderly people have to deal with on a daily basis.

AMELIA T. 
Rating:
5.0

Customer did not leave a comment.

Ed E. 
Rating:
3.0

Customer did not leave a comment.

FELIX E. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW V. 
Rating:
1.0

Was not informed on how to return the truck... returned it over night dropped keys in night drop... didn't get text or any email to verify anything till the truck was already returned and they charged an extra 40$ to my account

Tabitha L. 
Rating:
5.0

Go to Terri Barnett. She is is the best. You can't improve anything about her service.

DONALD H. 
Rating:
5.0

Terri went above and beyond to help us. Excellent customer service!

JOHN T. 
Rating:
5.0

Customer did not leave a comment.

GISELL Z. 
Rating:
5.0

Customer did not leave a comment.

Carmelo A. 
Rating:
4.0

Great staff

WALTER G. 
Rating:
5.0

Customer did not leave a comment.

SCOTT S. 
Rating:
4.0

Customer did not leave a comment.

Justin B. 
Rating:
2.0

Customer did not leave a comment.

DAVID MARVIN JR K. 
Rating:
5.0

A drive through station would be awesome for those that did everything online like myself.

Mariano G. 
Rating:
4.0

Better customer service. Too much sarcasm/joking around.

Mariano G. 
Rating:
5.0

This uhaul pick up site was top notch, but only because of Terri. She was able to go out of her way to help us out and make our move happen. Otherwise, our experience was somewhat of a bad dream with cancelations and not getting the trucks that we reserved a month ago and originally being charged almost double for one of the trucks. Uhaul needs to streamline their process and have the vehicles available that they say will be available.

Bryan C. 
Rating:
5.0

a full tank would have been nice!

Bruce H. 
Rating:
5.0

Customer did not leave a comment.

TERRY C. 
Rating:
1.0

Customer did not leave a comment.

MARCOS H. 
Rating:
5.0

Customer did not leave a comment.

JAMES M. 
Rating:
1.0

First of all, I was WAY over-charged and the mileage was wrong. Then, the truck smelled like smoke and the gas tank was not on full. My biggest complaint really is with uhaul experience with the 800 number

LISA D. 
Rating:
5.0

I have no trouble with this location but the overall experience was not the best I've had.

JAMILYN M. 
Rating:
5.0

Staff was amazing

ARIEL G. 
Rating:
5.0

Customer did not leave a comment.

Walter G. 
Rating:
5.0

Customer did not leave a comment.

Sara V. 
Rating:
3.0

Customer did not leave a comment.

Alexiah R. 
Rating:
3.0

Customer did not leave a comment.

Marvin R. 
Rating:
5.0

Customer did not leave a comment.

ROGER W. 
Rating:
5.0

service was excellent. equipment availability and with no issues. AAA rated as far as i am concerned.

Bruce N. 
Rating:
3.0

The truck barely started each time. I rented an appliance dolly and didn't have one in the truck. Was charged for a utility dolly and moving blankets which I did not rent. Very disappointed in this rental.

Anita G. 
Rating:
5.0

Customer did not leave a comment.

REBECCA S. 
Rating:
3.0

Faster check-in-checkout. It really took a while to get processed for a rental. Also it's interesting that your survey doesn't get into pricing or value of purchase. You do charge for everything yet I'm filling this valuable info for your company for free. call me sometime, i'll chat with ya.

Gordon I. 
Rating:
5.0

Have a few different size trailers available at location.

RAYMOND WISHARD M. 
Rating:
5.0

Steve was super helpful for all our needs, ie... lighting wires. We will definitely rent there again and recommend to family and friends.

JIMMY S. 
Rating:
5.0

Customer did not leave a comment.

Lakenya S. 
Rating:
3.0

Rep was not helpful in hooking up and asked too many personal questions.

Kyle J. 
Rating:
3.0

Took me 45 minutes to check in and I had already paid or provided my credit card information the night before. And the system kept going down. Very frustrated.

CHRISTI F. 
Rating:
4.0

The people were great but they need to pay attention to the contract dates because it says I turned my truck in a day late but I received it Saturday and it was turned in Sunday. I was given till Monday morning to return it

Hayley B. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth A. 
Rating:
5.0

Customer did not leave a comment.

Charles S. 
Rating:
5.0

The lady was very nice. I recommend this place. I will rent at this location from now on.

Ricardo G. 
Rating:
2.0

Told me to call corporate for my early return day refund and no answer

Adolfo F. 
Rating:
5.0

Customer did not leave a comment.

Deborah A. 
Rating:
1.0

Customer did not leave a comment.

Gloria M. 
Rating:
5.0

Only problem it was almost on empty when I got the truck . SOMEONE AINT DOING THEIR JOB OF READING THE GAS GAUGE. BUT THATS THE ONLY PROBLEM.

Scarlet S. 
Rating:
3.0

When you promise a customer extra days when you do not have the equipment you should honor that but U-Haul bait and switched my contract when I returned my vehicle U-Haul is a lying scheming company this year as a bait and switch company.

Troy J. 
Rating:
4.0

Customer did not leave a comment.

Paul V. 
Rating:
5.0

Nothing. Great people. Great place.

Kay R. 
Rating:
5.0

Service was professional and courteous. Equipment was in good shape and clean I will be using these Services again

Mitchell D. 
Rating:
2.0

Initially my request was to pickup the key at the storage facility, then I get there and the place was closed. Not sure why I was given the option if it was not available. This pushed my moving time back hours. Very unhappy

Angelica B. 
Rating:
5.0

Customer did not leave a comment.

cory F. 
Rating:
5.0

Try installing a jack on ur pull behind trailers. I honestly cant figure why this has'nt been addressed."Lites on, but nobody's home duh!

larry M. 
Rating:
2.0

The people were very nice and helpful at this location. The 24 hours before picking up the trailer, I tried to call, and calls were not going through. (IF there was tech issues that resulted in a delay, then my ratings would be higher). I was given two Visa gift cards to use for purchase - each with substantial amount. One was used more than the other. I made the reservation, and a family member of mine went with his vehicle to pick up the trailer. I called one hour prior to scheduled pick up, and the trailer and equipment was still available. The driver arrived on time, yet there was substantial delay. They told him the equipment was not ready. He is a senior adult who is very active, yet he has dietary needs. He was scheduled to be somewhere following getting the trailer attached. Tech glitches occurred (which if tech failure from some disconcerting tech event, my ratings are higher). They ran one of the Visa credit gift cards, and it did not go through. They were supposed to call me for alternate payment, yet instead, they made the pay which he was not anticipating to do. Both the driver (my family member) were previous and recent crime victims. Mine was most severe and happened prior to his. I was given Visa credit gift cards to use and told that would be possible. They told him a charge of $60 would be made to use the Visa credit card gift cards. I was given the money on those because of the recent crime events. I am concerned with the delay, the pressure that put on my family member, and the lack of understanding of our needs when verification was made prior. The trailer and equipment was in good condition. Bless you, and we love each and every one of you far more than you know.

Molly M. 
Rating:
1.0

Only place I had to hook-up and un-hook the trailer myself. Glad I had my son with me, it was pretty heavy.

Marcos B. 
Rating:
1.0

Customer did not leave a comment.

Heather M. 
Rating:
5.0

Customer did not leave a comment.

Daniel V. 
Rating:
1.0

I ordered the truck for me to pick up at 8am. The location did not set the truck up so I had to wait until store opened at 9:30am. The worked was 30 mins late to open the location. I ended up getting the truck at 10am, I ended up loosing 2 HOURS of my DAY!! Unacceptable!!!

Kenneth S. 
Rating:
4.0

Customer did not leave a comment.

Dudley G. 
Rating:
3.0

This location needed more help on a Saturday. The one person is not enough. To ask one person to do all that is required reflects poorly on the owner of this company. Taking advantage of your employees will not get you into Heaven!!!

frank H. 
Rating:
5.0

The staff was very friendly and helpful in helping choose the right equipment that was needed for the job.

JOSE A. 
Rating:
5.0

Customer did not leave a comment.

Brandon T. 
Rating:
5.0

Help hook up the trailer. The duel axel trailer is hard for one person to pickup.

cecil W. 
Rating:
4.0

Service was excellent. Accessing the location took more time than I expected and added miles to the truck that didn't need to be added. About 6 miles total.

William W. 
Rating:
3.0

Rates.. $100 for local is a bit much

James B. 
Rating:
4.0

Drop off key box was completely open, was unsafe to drop keys, I had to wait until someone showed up (office was closed for the COVI19), just voicemail available but sadly nobody returned my call after 2 times try. Thank you, Jose

Jose R. 
Rating:
5.0

Customer did not leave a comment.

Chris G. 
Rating:
5.0

The location was very nice. UHaul apps and web sites leave a lot to be desired. Thankfully Lucas was very helpful and made things easier despite the COVID-19 concern and practiced excellent social distancing. Thank you sir.

Gregory S. 
Rating:
5.0

Customer did not leave a comment.

Nicolas R. 
Rating:
5.0

For covid19 going on, everything went through with out a hitch.

Robert L. 
Rating:
5.0

Customer did not leave a comment.

Phil B. 
Rating:
1.0

Don't over charge customers, don't get rude with customers when they ask questions. Make sure you have the customers phone number and email address correct

Daishia W. 
Rating:
4.0

Customer did not leave a comment.

Patricia M. 
Rating:
5.0

Customer did not leave a comment.

CESAR F. 
Rating:
4.0

Very good.

melissa R. 
Rating:
5.0

Customer did not leave a comment.

Christen H. 
Rating:
5.0

Customer did not leave a comment.

Daniel L. 
Rating:
3.0

Checking out was great . Checking in took forever for some reason. The truck lights stayed flashing while truck was running.

Lynn L. 
Rating:
3.0

Way too expensive

JANICE P. 
Rating:
5.0

Our experience was so easy to rent a truck. We will return when needed again.

Peggy H. 
No reviews have been submitted for this location.

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