Started off not a good experience...Was set up for 24/7 That's when I pick up after hours and everything is done threw email and phone...Well that didn't happen when was time for me to pick up I wasn't able to do to not set up correctly...Thank God someone was in office at the 2nd location and was able to help me...Christy was a blessing for sure...So all in all it was fixed and everything was taken care of...Thanks againSantia F.
Customer Reviews for C&S Custom Creations & Designs LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Kimberly M.
Very friendly and helpful. Couldn't have asked for a better experience.Nikki T.
This was my first time ever reserving a UHaul due to relocating, the entire experience was chaos & added more stress to an already stressful move. I originally requested to get blankets & a dolly and was told this I would be able to pick everything up at this location on 4/8/23 all to get there 15 mins early to locked doors and no sign indicating they were closed, then call the number provided on the door several time to get no answer so had to call U-Haul where I was given a code to get the key to the truck. I was contacted almost 3 hrs after the fact. Although Shawna did take the price for the items I never had and took it down to .99 cent per mile instead of 1.29 this was still disappointing and I was very dissatisfied based on my experience I definitely would not recommend this location to anyone but I would recommend the two parties have better communication with each other so customers are not given incorrect information.Candace C.
See my other commentsRaymond B.
The place to go for your preferred Uhaul experience.FIRST F.
Customer did not leave a comment.Shawna S.
Customer did not leave a comment.Eric F.
Excellent service.Gary M.
You were very helpful. Even though I got charged for dolly and cart that weren't available for my rental.William H.
The staff at this uhaul location went above and beyond to help get us taken care of. They were extremely helpful and made the entire experience super easy. We can't thank them enoughGreg M.
I have no suggestions for improvement. The owners are friendly and professional. I have utilized this location several times in the past six months and have had an excellent experience each time. Very professional and responsive to my needs.William D.
Customer did not leave a comment.Christina F.
Customer did not leave a comment.Robert P.
U-haul website kept going down during mobile check-in and again at drop off.Lori B.
Awesome Customer Service!!Marco J.
Customer did not leave a comment.Vicki E.
Customer did not leave a comment.Jason P.
Business was closed.Instructions and phone number were available but could have been more more clearly presented. I called the rep and was provided instructions on where to park the rental unit. I was able to do back and park the unit as requested but not all customers would be able to do this without help.Frederic H.
I parked my vehicle in the wrong spot at the rental location and they were kind enough to call me while was away and work things out with owner of the parking area such that my vehicle was not towed or was I charged for my mistake. That was a life saver.Richard E.
They were very helpful, easy to work with and friendly. I wish all U-Haul dealers were this professional.DONALDLEE W.
Customer did not leave a comment.Rebecca D.
The truck was fine and staff was good but I was over chargedKristy C.
Customer did not leave a comment.BRIAN C.
Customer did not leave a comment.James W.
Great customer serviceKimberly B.
Excellent location 2 miles from my new home.Stacey G.
Christy and Shauna were incredibly helpful. 10 starsShannan L.
The only place I can see needing any improvement is not with the location. The website use from mobile is horrible in this area and needs to be improved upon somehow. The staff and location were excellent to do business with. Very helpful and went above and beyond when it came to me turning the truck in afterhours. A++++ People Thanks again!Kevin M.
We chose to drive out of town to pick up a trailer.Valerie H.
Trailer door latch was broken and eventually fell off. Not acceptable, especially for a 500 mile trip. Not safe.Scott F.
Was best Experience and no hassle I've ever had when renting anything. thanks again !Greg B.
Customer did not leave a comment.Priteshkumar P.
Was charged for a Dolly we did not receive.Corwin M.
Customer did not leave a comment.Debbie M.
Had leaves in it not very clean. Was charged for a lot of miles I didn't use. Then I go to turn it in nobody there and says they there they suppose to be open till 5. Then web site didn't let me check it in. Be nice to get some of my money back for mile I didn't use. I'll never rent from uhaul againPATRICK T.
Same comment as above! Don't change the drop off point after contract is signed and agreed upon drop off point is contracted.Peter K.
Person at drop off did not remove the trailer, nor was she able to print a receipt. So I had to remove the trailer. See said e mail receipt would arrive in an hour or two. No receipt came until I returned later in the day and another person was able to print receipt and send e mail receipt.Robert D.
Nothing. Excellent service. Very friendly staff.William D.
Customer did not leave a comment.Elias S.
Customer did not leave a comment.William B.
I always have a good experience with this U-Haul office so I don't plan to go anywhere else!Kathleen M.
Customer did not leave a comment.Donald E.
Customer did not leave a comment.Phillip F.
Even though the agent made an adjustment on mileage rate, we had to travel over 20 miles to pick up a vehicle even though I have a location within a mileJohn F.
Customer did not leave a comment.Dawn S.
Customer did not leave a comment.ERIC L.
Customer did not leave a comment.LIZ R.
Customer did not leave a comment.Sara W.
Return our complaint call within the time period you said you would. Find a way to treat your customers based off their time. Had to drive way out of the way to get the uhaul, then had to waste 2 hours due to incompetence/lack of leadership and training within UHAUL. Owner of pickup location was polite, but we should be compensated for driving an hour, to wait for two hours to drive back an hour (4 hours) to where we would pack up.Coty G.
Customer did not leave a comment.Sharon D.
Customer did not leave a comment.Greg P.
Customer did not leave a comment.George W.
Add vehicles that may be turned in to another location.Marriam W.
Customer did not leave a comment.Paula M.
2nd time using this location. Very happy with the experience.Joseph H.
Blue Ridge moving saved the experience of having to drive 41 extra miles each way to pickup the vehicle that was scheduled in Harrisonburg. He was polite courteous and stayed in constant communication with me on Sunday and Monday and had the vehicle ready to go and just a pleasant quick experience.Robert S.
Customer did not leave a comment.Lisa D.
Customer did not leave a comment.Karen L.
Super helpful, made it easy to return.Jennifer S.
Customer did not leave a comment.Robert D M.
Everything was top notch. Nothing to suggest. Thank you!Kathleen M.
Customer did not leave a comment.Eric F.
Customer did not leave a comment.James F.
The owners are great. Great customer service and helpful. The equipment was clean and functional. The only issue with this place is that they need more space to park their equipment and drive around their building.. It's a hindrance.Chris J.
Customer did not leave a comment.Jean K.
I parked and walked in. the girl behind counter said to let her get her mom who walked out from back on her cell phone. Just barley looked out door and pointed for where I needed to unhook and back car tow dolley. Said after check in was done I would receive an email. Which I have not received yet. She just went back to phone while I walked out. No other customers around. I would have rathered she looked it over and inspected and told me I was good to go and know my email was comingRODGER CLINTON J.
Very helpful and went out of their way to make sure we were taken care ofShawn S.
Customer did not leave a comment.JOHN E.
Customer did not leave a comment.Carey K.
The staff at Blue Ridge Moving and Storage went above and beyond to assist me. UHAUL had me picking up equipment in 2 locations that were not in any way close or convenient. These folks at Blue Ridge took it upon themselves to drive almost 4 hours round trip to pick up my auto carrier and bring it to where the truck was located. That's quality service and I am grateful to have chosen their location to start my rental.David B.
The owner was very helpful and informative.Marty H.
Great service, very friendlyanita L.
The location was fine but the towing dolly had a tire pop not even halfway through the journey and the customer service for road side assistance was dismal.Kayleigh K.
Customer did not leave a comment.SUSANDAWN K.
Customer did not leave a comment.Lisa W.
The folks at this location are super nice and helpful. It was a pleasure doing business with them.Diane F.
Update your On-line status on your equipment.James C.
This U-Haul facility was excellent. The on-line service has a lot to be desired. We live in Edinburg VA and wanted a round trip car hauler to pick up a vehicle in Virginia Beach VA. The only one we found with the type of hauler we needed was at this facility (Luray VA). We would have preferred simply picking up a trailer in Virginia Beach VA, and making a one way trip back home... This was not possible on the website once you get past a certain navigation point in the on-line service... The customer would have to re-load the entire web page. VERY INCONVENIENT. This forced us into extra driving of 100 Miles and two extra hours of driving... Please fix the website. Thanks - John CalowJOHNEUGENE C.
I can't think of anything ? ... i was HAPPY with everything !!!Anthony P.
Customer did not leave a comment.Marie B.
Keep doing what you have been doing.Louis P.
Customer did not leave a comment.Andrew B.
Customer did not leave a comment.CHRISTINEFRANCES E.
Customer did not leave a comment.Anne D.
Customer did not leave a comment.Anthony K.
Very good experience & friendly staff. I have rented from U-Haul many times.CAROLH G.
Excellent customer service and a very cozy Countery store. Blue ridge ConvenienceShawn S.
I was very happy with the service I receivedRonald M.
Customer did not leave a comment.Susan T.
Customer did not leave a comment.DONALDLEE W.
Customer did not leave a comment.SUSANCAROLE T.
One- way Pricing could be explained betterWILLIAMTECUMSEH G.
Customer did not leave a comment.William Paul D.
Customer did not leave a comment.Shawna S.
Vehicle had several issues when I picked it up. Are vehicles not inspected after each use? Gave owner a copy of what I'm including here. I did not receive any type of adjustment on my final bill. ISSUES UPON RENTAL Dash display reading: Service Stabilitrak Service Traction Control Change Engine Oil Soon Other issues noted: Van pulls hard to the right, especially at higher speeds. Alignment needs to be checked. Left rear turn signal light not working (front signal light flashes quickly). Left rear hazard light not working. Inside of windshield looks like maybe wiped with dirty rag (very streaky). Easy fix. Pool of water forms on the passenger running board inside even with door locked and window secure.Tracy L.
Customer did not leave a comment.James M.
Customer did not leave a comment.William H.
Customer did not leave a comment.RAJESHBHAIHASMUK P.
Customer did not leave a comment.Sarah B.