THIS UHAUL LOCATION WAS GREAT, NO ISSUES THERE. MY PROBLEM I HAD WAS WITH UHAUL COMPANY AND THEIR THE AFTER HOURS PICKUP PROCEDURE. IT WAS EXTREMLY FRUSTRATING. THE PHOTO APP AND FILLING OUT A MILLION THINGS IS A NIGHTMARE. I ALMOST MISSED THE DROPOFF DEADLINE BECAUSE I WAS AT THE LOT TRYING TO GET THE APP TO WORK. WHAT A HUGE WASTE OF MY TIME. I WILL NOT BE USING UHAUL AGAIN BECAUSE OF THIS.Benjamin Q.
Customer Reviews for C&J Enterprize
(Distribuidor de U-Haul del vecindario)
Carterville, IL 62918
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 8 a. m. - 4 p. m.
- Sáb.: 8 a. m. - 12 p. m.
- Dom.: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Joseph T.
El cliente no dejó un comentario.mat Y.
El cliente no dejó un comentario.Johni H.
This place told me that they didn't have rental pads and they would get them. They ended up not getting them and I had to drive an hour to get them at 2 different locations.Stephen L.
The rental rep is so informative and nice!CAROL M.
El cliente no dejó un comentario.art P.
El cliente no dejó un comentario.Latoya M.
Have the person renting the vehicle trained know each product in the cab better. Order new trucks/equipment that is simple to use! OFF ON No buttons/switches that one must read a page somewhere in owners manual to use. Keep it simple!!!!kenneth B.
El cliente no dejó un comentario.NEIL E.
Very accommodating, don't change a thing!Robert R.
Mark was a great guy! He made sure my windows were clean and I was pulled up front and ready to go. Great service!Janine W.
El cliente no dejó un comentario.musa Y.
The guy was great. Got a truck with 13k on it so basically new truck. I got 3-4 hrs into 9 hr drive and air goes out. It's 99 heat advisory. I call local Uhaul and let him know maybe it's a fluke. Turned back on for couple minutes then got air. Called 1800 # got reference # told I could park n wait 1-1.5 hrs minimum for a fix or someone to come look at. By this time it's so hot my phone is over heating and I'm holding it out window so I can follow map directions. Finally make it to new state 9 hr drive. Call 1800 about was told partial or refund. Get call from regional Uhaul dealer and told he can give me 50 bucks for my trouble. I'm like serious I spent over 2100 on two uhauls and told well since abs/traction light came on I can give you total 100 dollars. Which I know it's business but that was a joke.poor customer service should have been I've seen how much you spent and want to make this right here's at least 500 off for 26ft. At least 500 to make right n still making a profit of 900 if you count the bigger insurance I purchased. Just sad. I got a Uhaul too early filled up 180 bucks was refunded but charged 70 for 1 day n insurance plus mileage. Then order a 26 n 10ft n deal with heat advisory n best they can do is 100 bucks because air conditional is an luxury when I'm pretty sure al cars come with air so not s luxury. Would I use Uhaul again? No I'll use another service.Scott K.
El cliente no dejó un comentario.Leon C.
Got me in and out in 10 minutes. Would have been quicker but I was asking for information on the town we just moved into. Was very knowledgeable and was happy to help.ARTHUR P.
It was easy and effortless!! Mark was extremely nice!amanda L.
El cliente no dejó un comentario.CATHRINE P.
Nothing to suggest to improve. I guess rent for free would be the only thing to make it better, but I don't expect that.bibi L.
El cliente no dejó un comentario.ryan R.
15 ft truck was 15ft across the top and 12 ft Across the bottom which results in a huge loss of storage space. Not cool should be advertised as 12 ft truck with moms attic otherwise I would have gotten a larger truck and not have to make arrangements for my stuff that should have fit in a15 footerCallie M.
Cab of the truck could have used a cleaning, but my quibbles begin and end there. Overall, great dealer!Steven S.
El cliente no dejó un comentario.Ali S.
A very friendly, cool manager and great service.Dinush A.
Thank you! Great job on the customer service!!!William B.
El cliente no dejó un comentario.Kirby B.
El cliente no dejó un comentario.Maryon K.
Mark Poole in Cartersville was fantastic, we enjoyed talking with him . He showed us how the car trailer worked and ask if we had any questions. also told us if we had any problems we could call him or use U-Haul you tube vids. great experience.Gerard D.
El cliente no dejó un comentario.thinh D.
El cliente no dejó un comentario.Scott K.
El cliente no dejó un comentario.HUNTER P.
Great customer relations experience. Marks operation is 100% customer oriented. We look forward to doing business with him again. This is our third truck rental rental from him, each time has been more than satisfactory !Roger P.
El cliente no dejó un comentario.ANGELA T.
El cliente no dejó un comentario.Mike R.
Nothing, it was as expected.Brian H.
Mark was awesome. He welcomes everyone. I would recommend this place to everyone.Tonya B.
Great Uhaul place! The owner is fantastic and he was so helpful!Bennett D.
Great, friendly, helpful service!Larry H.
Need to be able to take cash deposit on van rentals also, I could've saved some money if that was the caseBob M.
El cliente no dejó un comentario.Crystral G.
El cliente no dejó un comentario.mark C.
El cliente no dejó un comentario.Laura H.
The gentlemen who attended to us was very cordial, friendly and informative!lori C.
El cliente no dejó un comentario.Troy B.
El cliente no dejó un comentario.Brandon I.
El cliente no dejó un comentario.Lucas T.
El cliente no dejó un comentario.TIFFANY P.
El cliente no dejó un comentario.Dierdre S.
El cliente no dejó un comentario.charles P.
El cliente no dejó un comentario.tom H.
You need to check the balance on that truck's tires. No pulling one way or the other, however, a severe vibration at speeds above 55 mph. Truck was very clean and the service from both dealers was first rate.kevin T.
El cliente no dejó un comentario.KEVIN C.
Experience was amazing. Very friendly customer service. Was honest & upfront about everything. Definitely will recommend! Graciasrose N.
Great service, friendly, and got me set up with the exactly what I needed for the haul!caleb P.
El cliente no dejó un comentario.julie D.
El cliente no dejó un comentario.Geodel I.
El cliente no dejó un comentario.Tammy M.
Gentlemen was really nice, I have a lot of social anxiety and he made the experience easy.gavin D.
Is very helpful help me with my complaints about my pickup places and got everything straightened out on my bill. Very nice gentleman.Marcine P.
Salesman was very nice and went over everything make the rental easy!!steven E.
El cliente no dejó un comentario.bill G.
El cliente no dejó un comentario.Alyssa J.
Great experience.JUDY H.
Nothing. Super friendly and easy to deal with. Met all my need. Would definitely used them again and reccomend them!!brenda V.
El cliente no dejó un comentario.JUSTIN H.
El cliente no dejó un comentario.JUSTIN H.
El cliente no dejó un comentario.Larry I.
My interaction with Mark was exceptional and I highly recommend using his services; that is, he was extremely accommodating and knowledgeable, specifically the paperwork, etc.Mickey L.
El cliente no dejó un comentario.Jonathan L.
El cliente no dejó un comentario.KHALIL A.
El cliente no dejó un comentario.Khalil A.
El cliente no dejó un comentario.Jennifer B.
Friendly customer service.Dana M.
El cliente no dejó un comentario.Kevin B.
El cliente no dejó un comentario.JUSTIN C.
El cliente no dejó un comentario.Patrick L.
El cliente no dejó un comentario.Mary C.
Owner was great to work with! Honest man doing an honest business! Will def go back.Aj S.
always friendly and good to mebill W.
El cliente no dejó un comentario.Christina P.
Very friendly attendant. Van was perfect size for what I had to move.SANDRA C.
El cliente no dejó un comentario.MAHMOUD J.
The truck was clean and sanitized. Mark went over everything I needed to know about the truck. Pick-up and drop-off was easy. I couldn't have asked for a better rental experience.karen S.
El cliente no dejó un comentario.Rebecca M.
El cliente no dejó un comentario.Gregory F.
The owner - manager (?) has been very helpful and easy to work with. He clearly also supports out community and community members and cares.Shawnee A.
El cliente no dejó un comentario.jim S.
Nice guyJanice H.
El cliente no dejó un comentario.Courtney C.
So when we picked up the u-haul, we used the app because it was a Sunday. The mileage for the truck we rented was listed on the app at about 200 miles under what it actually was. We took pictures, like the app asked, uploaded them, and input the actual mileage. Later, We drop the u-haul off, take pictures again, and input the new mileage. We had put about 25 miles on it total. Because of the mistaken mileage beforehand, the app went into error mode and wouldn't complete our return. We called corporate and explained the situation, and we were told that she could see the pictures, she would input a note, and the charges would be adjusted accordingly. Well. They weren't. The next day, instead of being charged around $60, we were charged $220. So I called the local office, who called corporate, and they said it would be refunded for us, we would just have to wait a day or two for it to come back. No problem! Except...two days later, instead of a refund, we find yet another charge from U-haul for $175. So now, for a $60 in town run, we have been charged about $400. The more we talk to u-haul, the more the charges get messed up. We had the truck less than 3 hours. We couldn't possibly have driven it 225 miles, but that's what we have been charged for now...twice. Completely not worth the headache this has caused.William L.
The drop off location would not honor the purchase of a queen size bag and therefore charged me more for the bag than I had already paid on line. I had also tried to purchase some boxes from this location days before but the prices were much higher than online even though I was wanting to purchase 50 boxes.Paul M.
El cliente no dejó un comentario.jaylynn P.
The owner at c&j was awesome and very nice.janet Z.
Another exceptional man. He was a pleasure to do business with. Kind and friendly and very sociable, the kind of person you want to do business with. GraciasMike D.
Replace the people at the Hoffman Estates. They are detrimental to your business. If they cannot be retrained you will loose business.Miguel D.
Outstanding, friendly service! Highly recommend!robert G.
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