Comentarios del cliente para C&J Automotive

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de C&J Automotive

Grado total:

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Pamella H. en

Grado:

El cliente no dejó un comentario.

Gregory L. en

Grado:

Awesome

Gregory L. en

Grado:

Thank you.

LISA G. en

Grado:

C&J Automotive always does a great job....from their moving equipment to their mechanical services. Thanks!

Jesse Y. en

Grado:

El cliente no dejó un comentario.

Dan C. en

Grado:

El cliente no dejó un comentario.

Suzanne S. en

Grado:

Very nice clerk. Truck was clean and handled well

Stephen A. en

Grado:

El cliente no dejó un comentario.

Diann L. en

Grado:

El cliente no dejó un comentario.

Joshua H. en

Grado:

Brenda Beach made this a terrible experience. I reserved our truck for pick-up at 8AM and that is the time we arrived. When we got there we were told that Brenda handles the U-haul reservations, she was not there yet but usually arrives in 5-10 minutes. 15 minutes later she arrived and the first words out of her mouth were, "Anybody waiting on a U-haul it's gonna be at least 30 minutes." Brenda then proceeded to take her time, get her coffee, and clean out the truck. It was very apparent that she enjoyed wielding her small amount of power over our heads as she made us wait. I understand that their was a legitimate miscommunication with the reservation time. I reserved it for 8 online, but that particular location does 9 as the earliest pick-up time. We didn't realize that until we arrived. The thing made this a really poor experience was that Brenda had the opportunity to make it right, but instead chose to have a bad attitude, be rude and hold her small amount of power over our heads. She could have instead been a decent person and politely got the truck ready as quickly as possible but she did not. That was her conscious decision. I would never use this location again and would never recommend it to anyone. I would assume that this is a somewhat common issue there and if they treat people like this on a regular basis then they are regularly losing uhaul customers. I would gladly pay more and drive farther to get a truck rather than deal with Brenda Beach again.

Adam M. en

Grado:

This is the second or third time I've used them and have had no problems either time.

Wayne H. en

Grado:

The lady who helped me was professional and very helpful. Thanks!

Sarah N. en

Grado:

The lady at C&J automotive was very nice and provided great service. The only complaint I have is that the location was changed from Buena Vista to Salida one day before pick-up. This was an inconvenience as I live much closer to Buena Vista, and was also a disappointment since I had received a guarantee/confirmation that the truck would be available in Buena Vista.I ended up paying for an extra 50-miles due to this unexpected change, not to mention the additional time it took to drive further than expected. However, please note, that my experience with C&J was great. It was not their fault of the unexpected change.

JULIE S. en

Grado:

We were involved in a terrible wreck in Garden City KS and our motor home was "totaled". The UHaul car trailer and car we were hauling to MI were unscathed. The only issue we had was trying to arrange to leave the one way trailer rental in KS rather than MI was difficult -- 'had to speak to 5 different people multiple times altho' they were all friendly and helpful. We had enough on our hands trying to put our personal effects in storage, dealing with almost being killed by a semi truck that ran a red light, insurance calls, etc. without spending 1.5 hrs. trying to change a drop off point. Otherwise, we were very satisfied with UHaul.

william R. en

Grado:

El cliente no dejó un comentario.

Gwen W. en

Grado:

El cliente no dejó un comentario.

Catherine E. en

Grado:

El cliente no dejó un comentario.

Kim R. en

Grado:

El cliente no dejó un comentario.

Phillip C. en

Grado:

El cliente no dejó un comentario.

Elisa A. en

Grado:

El cliente no dejó un comentario.

Braxton D. en

Grado:

El cliente no dejó un comentario.

LOUIS S. en

Grado:

El cliente no dejó un comentario.

gary M. en

Grado:

The trailer I rented had a missing wheel bearing cap, much rust in and around the wheels and I was frankly amazed that the wheels stayed on for the trip from Colorado to Nevada! It should be scraped for parts!!

Jen G. en

Grado:

El cliente no dejó un comentario.

louis S. en

Grado:

Not a thing.

Steven M. en

Grado:

El cliente no dejó un comentario.

Jordan C. en

Grado:

Brenda was fantastic. She called and left a detailed message the day before pickup, then was very thorough and helpful the day of the pickup. She’s a great employee and a delightful person.

Bonnie S. en

Grado:

Customer Service was friendly.

Scott R. en

Grado:

El cliente no dejó un comentario.

Adam LAYNE M. en

Grado:

El cliente no dejó un comentario.

MCCONNELL H. en

Grado:

El cliente no dejó un comentario.

gary B. en

Grado:

Very rude. Reservation was for 8:00, at 8:15 I was told to come back in 30 minutes, she was catching up on yesterday's business.

Jeffrey G. en

Grado:

El cliente no dejó un comentario.

BABES M. en

Grado:

The woman attendant arrived at 8:10 am and when asked about getting the truck, she rudely said "Let me put my purse down". They should have a policy to arrive 15 minutes prior to opening so they are ready to go. No, I would not recommend them. Also the owner was rude.. They also said to make sure the blankets were folded just so and put on the right. I paid for them, why am I having to return them!

Nona E. en

Grado:

This location was closed at drop-off but the process was easy and I had my receipt the very next day. Jason was very helpful when I called prior to and after drop-off. He explained the process, was very polite & courteous, and we would use them again.

greg L. en

Grado:

Nothing. They were awesome!!!

Daniel S. en

Grado:

El cliente no dejó un comentario.

greg L. en

Grado:

Absolutely awesome service! Recommend to anyone looking to rent from them.

Victor C. en

Grado:

El cliente no dejó un comentario.

Shaun B. en

Grado:

Excellent experience. Complete opposite of pick up.

JERRY R. en

Grado:

El cliente no dejó un comentario.

John W. en

Grado:

El cliente no dejó un comentario.

ARDEN F. en

Grado:

El cliente no dejó un comentario.

ARDEN F. en

Grado:

El cliente no dejó un comentario.

thomas H. en

Grado:

Fine location, friendly

WESLEY G. en

Grado:

We never got to use the trailer because moving date was changed. :-/

Aaron T. en

Grado:

Brenda at C&J was great. Helpful and attentive and very personable.

Daniel D. en

Grado:

Use them before great service

Brad M. en

Grado:

El cliente no dejó un comentario.

KAREN J. en

Grado:

Nothing. They were courteous and extremely helpful!

George D. en

Grado:

El cliente no dejó un comentario.

Daniel Z. en

Grado:

Excellent customer experience

Kerry W. en

Grado:

Nothing, trailer was ready, they hooked it up, paper work done... gone!

Terry H. en

Grado:

Clean truck with 11 thousand miles on it. While the ride was a little bouncy the automatic transmission and the cruise control made it nice for our trip from Colorado to Illinois. I would use the equipment again.

TRAFTON C. en

Grado:

El cliente no dejó un comentario.

TERRY H. en

Grado:

The pick up location staff was great.

PAMELA A. en

Grado:

They had a clean location with plenty of equipment for our needs. The women (Brenda?) was friendly and helpful. We would highly recommend this location.

John S. en

Grado:

El cliente no dejó un comentario.

Jacqueline M. en

Grado:

El cliente no dejó un comentario.

Jeffrey M. en

Grado:

El cliente no dejó un comentario.

Daniel D. en

Grado:

The lady that helped me with the return could have charges me for more stuff and helped me out explained the situation and she took cars of everything

TERRY H. en

Grado:

El cliente no dejó un comentario.

Cindy C. en

Grado:

El cliente no dejó un comentario.

james M. en

Grado:

No improvements needed all was fantastic

Michael M. en

Grado:

I have used this location several times over the last several months. Brenda has always been friendly and inviting, she is very professional and gets right down to business as you visit, you almost forget you are dropping off a trailer or truck. It's like visiting with a new friend. Our last drop off we went to the wrong location, but she accepted our truck and helped us with our return. Would highly recommend this drop off location in our area to anyone moving or transporting items to this neck of the woods.

MICHAEL C. en

Grado:

Brenda couldn’t have been any more helpful and the vehicle was exactly what we needed.

ROBIN C. en

Grado:

El cliente no dejó un comentario.

JAY B. en

Grado:

Brenda, the manager, really knows what she's doing!

Silas G. en

Grado:

El cliente no dejó un comentario.

Cynda G. en

Grado:

Your online reservation site is very uninviting to customers. You make it difficult to use. I had to call a local U-Haul to make my reservation. Shouldn’t be like that. Others have also complained, I heard.

Thomas A. en

Grado:

El cliente no dejó un comentario.

John G. en

Grado:

Brenda was very thoughtful and generous with here time explaining the whole process very well. Will recommend this sight to anyone.

penelope L. en

Grado:

El cliente no dejó un comentario.

susan S. en

Grado:

El cliente no dejó un comentario.

Robert A. en

Grado:

Great folks and service.

Brianna V. en

Grado:

We booked to pick up in Buena Vista at All Valley Auto & Diesel and received a confirmation email with that address. Went to pick up and the guy didn’t have the reservation or any type of trailer, he was a complete jerk. Didn’t even try to help the situation. We figured out on our own that it was C&J Automotive in Salida. The woman at C&J was awesome. If I was UHaul I wouldn’t want the rude a-hole at All Valley to be dealing my product.

Thomas B. en

Grado:

El cliente no dejó un comentario.

ron R. en

Grado:

El cliente no dejó un comentario.

elizabeth R. en

Grado:

Service was kind and helped jook up and with drop off.

MIKE M. en

Grado:

El cliente no dejó un comentario.

paul N. en

Grado:

Scheduled a reservation but then needed to pick up sooner than expected. Was not a problem. Trailer was a little old and beat up but served our needs well.

erica S. en

Grado:

We brought the truck back in excellent condition, however we were charged a $15 cleaning fee, which we felt was absolutely unwarranted. When we called to dispute this charge the woman who answered the phone was extremely rude and unwilling to hear a complaint

Sotirios P. en

Grado:

El cliente no dejó un comentario.

Stacey V. en

Grado:

I made a reservation to pick up a truck on Saturday and then changed the pick up for Sunday. The lady I spoke with informed me that I would have to make my reservation online. No problem. I was confused about where to pick up the key? I called her back to ask about the key and she was rude. She said it will tell me online. I didn't see any information online. So I called her back. She was rude again by saying she couldn't tell me where the key will be. I'm still YOUR customer in person or online. If she would have given me details on what to do. I had to drive 165 miles to Salida with 3 friends on Sunday when nobody would there to help me. Imagine my frustration. I'm praying the whole way that this doesn't turn into a nightmare. I arrive in Salida and have no cellular phone service. If you are not a AT&T or Verizon customer then you have no cellular phone service. Thankfully I have a friend in Salida. I had to pick her up and login into my account from her phone. After 30 minutes of getting nowhere online I called 1-800-U-Haul. The lady on the phone was friendly and informed that I had to be standing in front of the truck I am renting with my GPS on. She had no idea where the key was? We guessed and thankfully we were successful. So for those renting from Salida... Make sure you have AT&T or Verizon as your carrier. You cannot use Wi-fi anywhere because you have to be standing in front of the truck. I hope this information helped somebody. Don't rely on the lady at this location.

Jim B. en

Grado:

El cliente no dejó un comentario.

DAN C. en

Grado:

Awesome Uhaul folks. I would recommend this place to anyone Truck was also excellent. Thanks!!

joerg A. en

Grado:

El cliente no dejó un comentario.

MICHAEL F. en

Grado:

El cliente no dejó un comentario.

Ellen M. en

Grado:

Brenda was great! She was super helpful and made the experience very easy for us. Always nice to work with this Uhaul branch. Thank you.

Rebecca E. en

Grado:

Easy access location, outstanding customer service. Will definitely recommend to all. Thank you

ERIC D. en

Grado:

El cliente no dejó un comentario.

RICHARD Y. en

Grado:

El cliente no dejó un comentario.

PATRICK H. en

Grado:

El cliente no dejó un comentario.

Larry V. en

Grado:

El cliente no dejó un comentario.

kevin H. en

Grado:

El cliente no dejó un comentario.

Deetta W. en

Grado:

El cliente no dejó un comentario.

Andy M. en

Grado:

El cliente no dejó un comentario.

JOEL S. en

Grado:

El cliente no dejó un comentario.

phil S. en

Grado:

El cliente no dejó un comentario.

Laurence V. en

Grado:

El cliente no dejó un comentario.