Comentarios de los clientes para C&C Tucson Rental LLC

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de C&C Tucson Rental LLC

Clasificación general:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

ABRAHAM V.
Clasificación:

Make sure that all facts are straight with your vendors. I was told one thing and then quadruple charged.

HAROLD M.
Clasificación:

Everything was perfect!

Gerald B.
Clasificación:

Easy and welcoming.

Kimberlee E.
Clasificación:

El cliente no dejó un comentario.

VALERIE L.
Clasificación:

El cliente no dejó un comentario.

TIMOTHY V.
Clasificación:

The person who assisted us was not helpful and actually rather rude. The vehicle had a solid red engine light and told us that we could drive it or try to find another UHaul location to trade it. He was not willing to try to find us another vehicle. We called roadside service and were told it should be fine to drive so we took the truck.

JENNIFER V.
Clasificación:

El cliente no dejó un comentario.

William K.
Clasificación:

El cliente no dejó un comentario.

HARLEY S.
Clasificación:

Thank you Rick. Have a nice day!

Jennifer R.
Clasificación:

El cliente no dejó un comentario.

SCOTT CHRISTOPHE S.
Clasificación:

The store is in a pretty bad area of town. I definitely won't be going back there to do business again. The staff was very friendly and helpful.

Loretta M.
Clasificación:

Proper signage would improve experience

Edith C.
Clasificación:

El cliente no dejó un comentario.

Stephen R.
Clasificación:

The location lacked professionalism and seemed put out that I would want to observe the observation of the checking of the condition of the returned vehicle and expect a receipt before leaving the location. The expectation was that I would just drop the vehicle off and leave immediately. This was a Midas Muffler store making a fast buck off of people using U-Haul to move across the country. That makes 2 out of 3 unprofessional experiences with U-Haul in 1 5 day experience with your company. I will have to check out alternative options for truck rental companies in the future. This did not come close to meeting my expectations of your company. YOU ARE SLIPPING. I still do not have an official copy showing my billing for this rental. Please contact me if you have any further questions!!!

Lauren R.
Clasificación:

El cliente no dejó un comentario.

Mary H.
Clasificación:

It's not ideal to have it mixed with another business although the employee was helpful and knowledgable.

Dwayne G.
Clasificación:

The pick up I recenty rented needed some cleaning on the inside very badly. Then the clerk never sent a reciept to my email.

Benjamin G.
Clasificación:

El cliente no dejó un comentario.

Alan D.
Clasificación:

Owner refused to walk around with us to look for damage. He stated just to take pics and if there was a problems to email pics, but did not give us any specific email. Inside the UHaul was full of mud and bugs and when we asked about why it wasn't clean, he stated that he doesn't clean them. We would have to do it ourselves. The tires were packed in mud pretty bad. The man could nit help with the military discount and told me that I would have to call. We went to a full service U-Haul and an employee with an idea #828058 stated that he had applied discount but the drop off point would give us the difference. That did not happen. Last we rented blankets, 3 dz. He stated that each bag had a dz. the bags were all opened. We did not count them but ended up 8 short. When we called back, he basically stated that we should of counted them before we left his location. Been using UHaul for the last 30 years for moving and besides this moving issue trying to get a hold of U-Haul 800 # is like the second coming. Avg time on hold is 30-50 min.

Martin H.
Clasificación:

I rented and returned within 24hrs but you charged me for 3 days. You also charged me for gas even though I returned it with the same 1/4 tank as when I took it out. Now the location says they can't help me. I called uhaul directly and was told someone would call me back but noone ever did. You owe me a refund of $101.

Andrew T.
Clasificación:

Poor customer service and dismissive/condescending.

DAVID A.
Clasificación:

El cliente no dejó un comentario.

Samantha A.
Clasificación:

The staff was friendly and efficient, nice gentleman.

STACY S.
Clasificación:

I'd like to know what the $10.00 CDW charge on my bill is for.

Cerise W.
Clasificación:

Can't think of anything.

WILLIAM B.
Clasificación:

No issues.

Christopher T.
Clasificación:

El cliente no dejó un comentario.

Merle D.
Clasificación:

El cliente no dejó un comentario.

MARY L.
Clasificación:

El cliente no dejó un comentario.

Chris B.
Clasificación:

Horrible time getting keys since website was down

Samantha E.
Clasificación:

El cliente no dejó un comentario.

JEFFRY G.
Clasificación:

El cliente no dejó un comentario.

Alexie S.
Clasificación:

I had the worst experience today, but it was more so the people representing you guys! Midas is the worst! I was over charged and very disappointed

Joe T.
Clasificación:

El cliente no dejó un comentario.

David W.
Clasificación:

El cliente no dejó un comentario.

Karan S.
Clasificación:

Do NOT over charge gasoline. We have rented before from you but never again. The gas level was below ½ but just a little or so we thought. We rented a small pick up truck for exactly one hour and drive 11 miles and we're charged $11.90 for gas. This is wrong. Clearly, we did NOT consume that much gasoline traveling 11 miles. What a scam! Next time we will rent from Home Depot and tell others to do the same.

Kay M.
Clasificación:

El cliente no dejó un comentario.

Stacy Y.
Clasificación:

Slow check out

Frances M.
Clasificación:

Still waiting to get my refund. I was not Happy with the Ina Rental because as we stood in line to pick up our rental that was Reserved over a month in advance and listened as they rented our last 10 footer to someone else. Then they sent us to Oracle to get the truck I ordered, so I wasted time and gas and miles out of my way. Not good business practice. BUT Oracle was great. Wish I had gone there in the first place.

SILVIA N.
Clasificación:

When I picked truck up I was told charge would be $29.99 or $29.95. I asked the gentleman to be sure. Why am I being charged $39.95.

Barbara R.
Clasificación:

I really enjoyed the customer service I received, the person who took care of my needs made an horrible day better with his great attitude and smile. I look forward to working with them again while I finalize my transition.

HENRY P.
Clasificación:

El cliente no dejó un comentario.

Rob M.
Clasificación:

I was asked to hook up the trailer myself, and I declined. I did have to unhook it when I returned it 3 hours later during normal business hours when they were open. Also, no safety chains were on the trailer, so none were attached to my towing vehicle. I thought safety chains were required...?

Eva C.
Clasificación:

The truck I was given had not been cleaned from the previous rental. They did not have the Appliance Dolly that I had requested with my online reservation. I had to drive out of my way to another U-Haul location to get an Appliance Dolly. I only receive 11 of the 12 moving blankets that I requested with my reservation. The name on the location building was actually Midas not C&C Tucson Rental (very confusing when I was trying to find it).

Corbitt F.
Clasificación:

I was charged more then what my reservation was for. agent wouldn't let me leave with the tailor unless i paid for the insurance even though i clearly selected that i would reimburse u haul if anything happens. Agent also would not give me a copy of any paper work or receipt.

Eva G.
Clasificación:

I had reserved a van at the Auto Mall location, once I got there I was sent to a different location to rent a 15' van. I was not told that the Uhaul location I had been sent to was a Midas on Oracle and Fort Lowell. I passed it 3 times until I realize where it was. Although I had good customer service by Mike White there at Midas, I had told Mike I was going from the Northwest side to the southwest side and the location on Ajo Way/6th Ave was closer to drop off the van he said that would be fine. When I dropped off the van at Ajo Way/6th Ave the guys there were not friendly, and not helpful at all. They just said they couldn't accept the van because it was not theirs and didn't even explain to me why. I had to drive to the Midas Location across town adding additional mileage to my final cost when I was already at a Uhaul location. I was very upset because not only I wasted time and gas in my own car driving around to drop off the van, now I had to drop it off 10 miles and 30 minutes further. I dropped off the van at Midas and it was already closed. I then drove to the Auto Mall location so they could explain to me what went wrong and why the Ajo Way/6th Ave location could not accept the van. I was told after the guy there looked it up in the computer, that Mike White had set up the rental van as a in town contract and this is why another location could not accept the van.. if I would have been told and explained this ahead of time then again I would have not had an issue and would have acknowledged this.. I specifically told him the Ajo Way/6th Ave was closer and that was the location I would be dropping the van at and he replied to me, “sure you can do that, that will be fine.” I request for a recalculation of the miles and for a refund of the difference. Please call me at 520-576-2038 to discuss. Thank you.

Lynn S.
Clasificación:

El cliente no dejó un comentario.

Catherine T.
Clasificación:

El cliente no dejó un comentario.

David C.
Clasificación:

El cliente no dejó un comentario.

Robert M.
Clasificación:

It's a muffler shop and not obvious as a return location as no U Haul equipment in parking area. But service was fast and friendly.

Roy T.
Clasificación:

No comment. I am still waiting for my deposit back. Really kind of inconvenient that I have to wait for it to be put back on my card when I paid in cash

K-Lynn P.
Clasificación:

El cliente no dejó un comentario.

Annell C.
Clasificación:

El cliente no dejó un comentario.

Rob M.
Clasificación:

El cliente no dejó un comentario.

Stephanie G.
Clasificación:

El cliente no dejó un comentario.

MARIE P.
Clasificación:

El cliente no dejó un comentario.

Lynnette T.
Clasificación:

Difficult to find

Kimberly J.
Clasificación:

First off, Uhaul says "save $100 by dropping off at one of these locations" instead of where I wanted to drop it off. So...I play their game and picked one. Ended up being over an hour drive one way and then on top of that it was actually a Midas Muffler place in the heart of Tuscon with NO indication it was even a Uhaul place. Total waste of my time, money and fuel. DON'T opt for that horse crap!

Chris J.
Clasificación:

El cliente no dejó un comentario.

Robin D.
Clasificación:

El cliente no dejó un comentario.

Kara P.
Clasificación:

The attendant was very kind and helpful.

Richard A.
Clasificación:

El cliente no dejó un comentario.

SHABAZ W.
Clasificación:

I tried to reserve on the web site, but it5 was very complicated and trying to sell to me many products that I would not need for my simple move. That can confuse customer. some product were checked already to add on the order. should all be checked off and if somebody want something he will check the item. A little frustration, but being attached to UHAL, I used phone to call and reserve.

diana H.
Clasificación:

i could not get a reciept was charged twice and still have not gotten the receipt they said it went to my email it did not am going back to see if they have it and why i was charged twice they said the computer was down

william P.
Clasificación:

El cliente no dejó un comentario.

George W.
Clasificación:

El cliente no dejó un comentario.

James B.
Clasificación:

El cliente no dejó un comentario.

Wade R.
Clasificación:

Agent added $14 Safe Move when I specifically declined it online when reserving truck. My fault for not looking over the rental agreement before taking possession of truck. I drove the truck only 6 miles but was charged for 10 miles!! Truck was NOT clean when I got in it! I will definitely not be renting from this location again!!!

James D.
Clasificación:

Don't lie about being able to return vehicle to another location by calling in. Don't add bogus gas charges, I filled up 2 gallons and kept the receipt, I only drove 13.8 miles and didn't leave the vehicle idling any time and you charged for an additional 4 gallons. 6 gallons for 13.8 miles? - contacted customer service about this and they've submitted a refund request.

Dennis P.
Clasificación:

UHaul Co said someone would call me the day before pickup tp confirm etc. Did not happen. Otherwise, an okay experience.

Gabriel M.
Clasificación:

El cliente no dejó un comentario.

Stephen H.
Clasificación:

El cliente no dejó un comentario.

Angelo K.
Clasificación:

El cliente no dejó un comentario.

TOM H.
Clasificación:

El cliente no dejó un comentario.

Philip H.
Clasificación:

Did not rate on location being clean and inviting since this location is first a auto service center which tend not to be focused solely on u-haul rentals. The service representative did a good job at obtaining the necessary paper-work for being able to drop off the trailer.

Alice B.
Clasificación:

El cliente no dejó un comentario.

thomas W.
Clasificación:

El cliente no dejó un comentario.

Michael F.
Clasificación:

It's a Midas shop, how clean and inviting can that be?

Joe S.
Clasificación:

The truck had not been cleaned at all. The truck's windshield was dirty and bug spattered. The cab was dirty. I wasn't impressed by the peach pits, cigarette butts and empty drink bottle that were in the cab. I ordered and paid for 48 furniture pads, but the location only had 45. I rate the location above average because the personnel who took care of us were excellent. Too bad they don't maintain the equipment they're sending out.

Thamer A.
Clasificación:

Customers shouldn't come to this store at all.

Phillip B.
Clasificación:

they could give you a return receipt. Signing off on the equipment being returned in whatever condition....

Bryan K.
Clasificación:

Truck was not clean

Daniel M.
Clasificación:

This location is a Midas muffler shop. The staff at this location displays contempt for UHaul and made their unease with the rental process uncomfortable for us. This Midas staff has no respect for the value of UHaul and disrespects the Brand, a brand that I AM loyal to. They staff is untrained, the equipment was FILTHY and the paper work provided was inaccurate!!!! UHaul is a great company. This location SUCKS.

Tianyi W.
Clasificación:

I rented a U-Hual on 08/22 (5:16 pm), I did not double-check the actual mileage on the truck and the mileage claimed on the paperwork, I thought the staff will make everything perfect, but they were different, 4786 miles on the truck and 4728 miles on the paperwork, and the tank was not full either. I noticed that when I got the receipt, as they charged me a lot. When I found it, I tried to call dealer's number 5202931738 many times but no response. Then I visited their store to claim this problem, they called someone else and told I will get the reply in few hours, but I have not got any phone calls from U-Hual yet. There are just about 4 miles from my new apartment to the old one, and I returned it at 7:47, which means it is impossible to drive 68 miles and move an apartment in 2.5 hours. I am still waiting for the reply. Thank you

tim M.
Clasificación:

very tiny sign and I drove by other UHaul locations to get to this one

Michelle B.
Clasificación:

El cliente no dejó un comentario.

Stephen C.
Clasificación:

El cliente no dejó un comentario.

Ruby G.
Clasificación:

I don't see anything need to improve all over excellent.

Benjamin M.
Clasificación:

The restroom was dirty. I brought the tank back more than 1 gallon above that which I got it--you should credit me (that would make me smile). In love...

John D.
Clasificación:

I was fooled once again buy the Uhaul site's truck size classification (I think it happened to me once several years ago): the truck length INCLUDES THE CAB. They really need to make this more apparent. Why the hell would I care about the size of the non-cargo portion of the truck?

MARIE G.
Clasificación:

El cliente no dejó un comentario.

Alex B.
Clasificación:

Still waiting for the refund of the gas cap we had to buy because someone had stolen it. We handed in the receipt approx $15. Gas caps should have locks on them. I'm just grateful no one stole the gas!

Michelle B.
Clasificación:

El cliente no dejó un comentario.

Phil G.
Clasificación:

El cliente no dejó un comentario.

RJ R.
Clasificación:

El cliente no dejó un comentario.

Penelope J.
Clasificación:

El cliente no dejó un comentario.

Sharon S.
Clasificación:

El cliente no dejó un comentario.

Matthieu T.
Clasificación:

We have some trouble with the receipt, much higher than expected, and we can't manage to get the company by phone nor by email. That's too bad because otherwise we were very satisfied.

Albert N.
Clasificación:

Softer seats would be nice. Its a little hard. The trucks now are much more powerful than it was almost 20 yrs ago when I first drove one.

Anthony P.
Clasificación:

Basically speaking, I parked my car overnight at the location while I rented the truck, and the car was vandalized. The license plate was bent and possibly removed and replaced. Not a good scene to return to. I am happy my car was still in one piece. As far as the rental went, OK. Good truck, good equipment, good people with the rental process, fair deal. Thanks.

No se han enviado comentarios para esta ubicación.

Volver
arriba