Comentarios del cliente para C&C Tucson Rental LLC

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de C&C Tucson Rental LLC

Grado total:

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Frances M. en

Grado:

Still waiting to get my refund. I was not Happy with the Ina Rental because as we stood in line to pick up our rental that was Reserved over a month in advance and listened as they rented our last 10 footer to someone else. Then they sent us to Oracle to get the truck I ordered, so I wasted time and gas and miles out of my way. Not good business practice. BUT Oracle was great. Wish I had gone there in the first place.

SILVIA N. en

Grado:

When I picked truck up I was told charge would be $29.99 or $29.95. I asked the gentleman to be sure. Why am I being charged $39.95.

Barbara R. en

Grado:

I really enjoyed the customer service I received, the person who took care of my needs made an horrible day better with his great attitude and smile. I look forward to working with them again while I finalize my transition.

HENRY P. en

Grado:

El cliente no dejó un comentario.

Rob M. en

Grado:

I was asked to hook up the trailer myself, and I declined. I did have to unhook it when I returned it 3 hours later during normal business hours when they were open. Also, no safety chains were on the trailer, so none were attached to my towing vehicle. I thought safety chains were required...?

Eva C. en

Grado:

The truck I was given had not been cleaned from the previous rental. They did not have the Appliance Dolly that I had requested with my online reservation. I had to drive out of my way to another U-Haul location to get an Appliance Dolly. I only receive 11 of the 12 moving blankets that I requested with my reservation. The name on the location building was actually Midas not C&C Tucson Rental (very confusing when I was trying to find it).

Corbitt F. en

Grado:

I was charged more then what my reservation was for. agent wouldn't let me leave with the tailor unless i paid for the insurance even though i clearly selected that i would reimburse u haul if anything happens. Agent also would not give me a copy of any paper work or receipt.

Eva G. en

Grado:

I had reserved a van at the Auto Mall location, once I got there I was sent to a different location to rent a 15’ van. I was not told that the Uhaul location I had been sent to was a Midas on Oracle and Fort Lowell. I passed it 3 times until I realize where it was. Although I had good customer service by Mike White there at Midas, I had told Mike I was going from the Northwest side to the southwest side and the location on Ajo Way/6th Ave was closer to drop off the van he said that would be fine. When I dropped off the van at Ajo Way/6th Ave the guys there were not friendly, and not helpful at all. They just said they couldn’t accept the van because it was not theirs and didn’t even explain to me why. I had to drive to the Midas Location across town adding additional mileage to my final cost when I was already at a Uhaul location. I was very upset because not only I wasted time and gas in my own car driving around to drop off the van, now I had to drop it off 10 miles and 30 minutes further. I dropped off the van at Midas and it was already closed. I then drove to the Auto Mall location so they could explain to me what went wrong and why the Ajo Way/6th Ave location could not accept the van. I was told after the guy there looked it up in the computer, that Mike White had set up the rental van as a in town contract and this is why another location could not accept the van.. if I would have been told and explained this ahead of time then again I would have not had an issue and would have acknowledged this.. I specifically told him the Ajo Way/6th Ave was closer and that was the location I would be dropping the van at and he replied to me, “sure you can do that, that will be fine.” I request for a recalculation of the miles and for a refund of the difference. Please call me at 520-576-2038 to discuss. Thank you.

Lynn S. en

Grado:

El cliente no dejó un comentario.

Catherine T. en

Grado:

El cliente no dejó un comentario.

David C. en

Grado:

El cliente no dejó un comentario.

Robert M. en

Grado:

It’s a muffler shop and not obvious as a return location as no U Haul equipment in parking area. But service was fast and friendly.

Roy T. en

Grado:

No comment. I am still waiting for my deposit back. Really kind of inconvenient that I have to wait for it to be put back on my card when I paid in cash

K-Lynn P. en

Grado:

El cliente no dejó un comentario.

Annell C. en

Grado:

El cliente no dejó un comentario.

Rob M. en

Grado:

El cliente no dejó un comentario.

Stephanie G. en

Grado:

El cliente no dejó un comentario.

MARIE P. en

Grado:

El cliente no dejó un comentario.

Lynnette T. en

Grado:

Difficult to find

Kimberly J. en

Grado:

First off, Uhaul says "save $100 by dropping off at one of these locations" instead of where I wanted to drop it off. So...I play their game and picked one. Ended up being over an hour drive one way and then on top of that it was actually a Midas Muffler place in the heart of Tuscon with NO indication it was even a Uhaul place. Total waste of my time, money and fuel. DON'T opt for that horse crap!

Chris J. en

Grado:

El cliente no dejó un comentario.

Robin D. en

Grado:

El cliente no dejó un comentario.

Kara P. en

Grado:

The attendant was very kind and helpful.

Richard A. en

Grado:

El cliente no dejó un comentario.

SHABAZ W. en

Grado:

I tried to reserve on the web site, but it5 was very complicated and trying to sell to me many products that I would not need for my simple move. That can confuse customer. some product were checked already to add on the order. should all be checked off and if somebody want something he will check the item. A little frustration, but being attached to UHAL, I used phone to call and reserve.

diana H. en

Grado:

i could not get a reciept was charged twice and still have not gotten the receipt they said it went to my email it did not am going back to see if they have it and why i was charged twice they said the computer was down

william P. en

Grado:

El cliente no dejó un comentario.

George W. en

Grado:

El cliente no dejó un comentario.

James B. en

Grado:

El cliente no dejó un comentario.

Wade R. en

Grado:

Agent added $14 Safe Move when I specifically declined it online when reserving truck. My fault for not looking over the rental agreement before taking possession of truck. I drove the truck only 6 miles but was charged for 10 miles!! Truck was NOT clean when I got in it! I will definitely not be renting from this location again!!!

James D. en

Grado:

El cliente no dejó un comentario.