Customer Reviews for C&C Shell Service LLC
(U-Haul Neighborhood Dealer)

322 reviews

1314 Orange Rd   Culpeper, VA 22701

(540) 317-3060

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(540) 317-3060

1314 Orange Rd
Culpeper, VA 22701

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

DONNAFELISHA W. 
Rating:
5.0

Just be available! Thank you! Will be back soon!

Douglas V. 
Rating:
4.0

It was easy to gas up right at this location, and staff gave instructions even though the UHaul part of the business was closed on the day after Thanksgiving when I returned the truck.

Sharon R. 
Rating:
4.0

Customer did not leave a comment.

Miller T. 
Rating:
5.0

Friendly staff at the location. Accommodating to s walk-in transaction.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

PRISCILLA C. 
Rating:
5.0

I have used this uhaul facility on several occasions... simply the best

DEBORAHJAMES D. 
Rating:
4.0

Customer did not leave a comment.

DOUGLAS E. 
Rating:
5.0

Customer did not leave a comment.

LARRYEGBERT E. 
Rating:
3.0

Customer did not leave a comment.

ALEXANDER E. 
Rating:
3.0

Quick process. I will be using them again.

Don S. 
Rating:
3.0

Cleaning out the cab of the vehicle would have been a big plus. Otherwise, everything was great, especially the friendly staff.

MORONI R. 
Rating:
4.0

This location was closed and I dropped off the key in the drop box. I received my receipt the next day by email and was very satisfied with the over all service.

JAYSTUART C. 
Rating:
5.0

Excellent service and friendly staff

GEORGEROBERT J. 
Rating:
5.0

Customer did not leave a comment.

Cynthia Q D. 
Rating:
5.0

Customer did not leave a comment.

KEVIN D. 
Rating:
5.0

Customer did not leave a comment.

Tyvon C. 
Rating:
5.0

Customer did not leave a comment.

Dewey R. 
Rating:
5.0

If you need to rent an U-haul I would recommend this location in Culpeper,Va

KEVINMARK J. 
Rating:
5.0

Customer did not leave a comment.

NORMAN H. 
Rating:
5.0

very easy process

Tony K. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHYGENE S. 
Rating:
5.0

Customer did not leave a comment.

ALEJANDROJOSE M. 
Rating:
5.0

Customer did not leave a comment.

Stacy A. 
Rating:
5.0

shirley was very helpful and friendly would definitely rent with her again

LARRYANTHONY S. 
Rating:
5.0

Customer did not leave a comment.

Robert P. 
Rating:
5.0

Customer did not leave a comment.

Lisa M. 
Rating:
5.0

Customer did not leave a comment.

Melissa P. 
Rating:
5.0

Customer did not leave a comment.

JOHNDAVID M. 
Rating:
4.0

Customer did not leave a comment.

Evelyn S. 
Rating:
4.0

Customer did not leave a comment.

Tamra C. 
Rating:
2.0

Customer did not leave a comment.

Joel W. 
Rating:
3.0

Don't call and confirm a truck in the same day of pick up unless you're sure you have a truck. In fact, don't let someone reserve a truck if you aren't sure you have one for them. Next time, I'll be trying your competitors to see if they can provide a better experience.

Tracey R. 
Rating:
5.0

Nothing

JANICE S. 
Rating:
5.0

Customer did not leave a comment.

JEFFREYGORDON V. 
Rating:
5.0

This was the second location for a truck. The first location in Warrenton Virginia lost my reservation. I reserved it on line then walked into the place a couple of days later and confirmed the reservation and when I went in to get the truck they had lost the reservation. They did NOTHING to help but give me a phone number. I also left a message for the district manager who has yet to respond

Edward L. 
Rating:
5.0

Friendly, informative, accommodating!! Thank You!

TERESA D. 
Rating:
4.0

Customer did not leave a comment.

Courtney W. 
Rating:
5.0

Customer did not leave a comment.

Stacy A. 
Rating:
5.0

Nothing. They were very helpful and pleasant to deal with!

MARIACATHERINE M. 
Rating:
5.0

Customer did not leave a comment.

Stacy A. 
Rating:
5.0

Customer did not leave a comment.

Joshua K. 
Rating:
5.0

Quick and easy! had the trailer we needed on very short notice and got the job done!

Jim M. 
Rating:
3.0

Customer did not leave a comment.

William D. 
Rating:
2.0

The lady who works in the station was terribly rude and unhelpful- the station does NOT have enough room to handle trailers or uhauls, it is a tight spot and not safe for people to maneuver. Also it is located in an intersection that is very dangerous.

STEVEN O. 
Rating:
5.0

Customer did not leave a comment.

Benjamin C. 
Rating:
4.0

Maybe better instructions on where to park the truck when returned.

Christopher C. 
Rating:
5.0

Customer did not leave a comment.

LISAELLEN P. 
Rating:
5.0

Customer did not leave a comment.

BRENDA D. 
Rating:
5.0

Customer did not leave a comment.

ALANJOHN L. 
Rating:
5.0

Location should do routine maintenance check, like tire pressure.

Jason S. 
Rating:
2.0

I have no comment about drop off location. We didn't deal with anybody since we used an online drop off. The location was easy to find but the lot was very full with trucks. Not much space up park a 26 ft truck.

DONNACARR T. 
Rating:
5.0

Even though I was late for the pick up, the kind lady helped me with recommendations and a flawless transaction. All this while running a very busy gas station!!! Thank you, I will recommend everyone I know who needs a great rental place!

MARGARETANN B. 
Rating:
3.0

Customer did not leave a comment.

STEVEN O. 
Rating:
5.0

Keep up the great service

Chuck M. 
Rating:
1.0

Horrible experience.

JAMESLEE F. 
Rating:
4.0

Dropping off after business hours it was a little hard to find the key drop. I think having a key drop sign specifying location on the door when you are closed would be helpful.

JAMIEA M. 
Rating:
5.0

Customer did not leave a comment.

Kathy C. 
Rating:
4.0

Customer did not leave a comment.

DARRELLLEE B. 
Rating:
5.0

Customer did not leave a comment.

CHARLESTHOMAS J. 
Rating:
5.0

Customer did not leave a comment.

Sean R. 
Rating:
4.0

The truck had a " need air in right front tire" light the whole time we had it, which was a little distracting.

Maggie L. 
Rating:
5.0

Customer did not leave a comment.

HAROLDDEAN B. 
Rating:
5.0

Customer did not leave a comment.

ESMAELK F. 
Rating:
5.0

Everything went very smooth. Friendly service explained the process and made the return simple even when they are not open. Will be renting again in a week to finish moving our college son home. Thank you for great customer service.

karen C. 
Rating:
4.0

Make the process a little quicker and easier.

Lynda H. 
Rating:
3.0

Truck exterior was really dirty, mud on the tires and interior was somewhat clean. The air conditioner blew hot air. The truck box was clean inside. Truck was okay for in town use. Staff was very helpful.

GREGWILLIAM M. 
Rating:
5.0

Customer did not leave a comment.

TAMARAROSE W. 
Rating:
5.0

Customer did not leave a comment.

MARYMARGARET S. 
Rating:
3.0

the key was not in the lock box for the designated time.... so I had to wait around for 90 minutes until the place opened.

beth H. 
Rating:
5.0

Customer did not leave a comment.

RICHARDGUY P. 
Rating:
5.0

She was excellent in presenting the information and explained everything to me. She was well prepared. Great experience.

MICKIEKAY F. 
Rating:
3.0

The woman running this location is wonderful. She went the extra mile to meet my needs, was friendly and prepared. Will gladly rent from her again.

LUCINDAMILLER E. 
Rating:
5.0

Customer did not leave a comment.

Eric B. 
Rating:
5.0

This place was fine. Very friendly and helpful

Tim S. 
Rating:
4.0

I don't like drop off experience. Not cell phone literate.

GAILROEBUCK D. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM ROBERT C. 
Rating:
5.0

Customer did not leave a comment.

JAMES B. 
Rating:
3.0

My order was charged from one size truck to another without any notice. I was given keys to smaller truck without any explanation until I made an enquiry. I was quoted one fee for insurance and when I read contract it was more than what was agreed upon. I had to ask again for an explanation. So unprofessional and I would not recommend to my friends or family.

Audrey H. 
Rating:
5.0

Customer did not leave a comment.

PAUL M. 
Rating:
5.0

Customer did not leave a comment.

Kierra F. 
Rating:
2.0

The lady answering the phone was rude and was not aware of the policy regarding trailers that is posted online.

RICHARDSTANLEY B. 
Rating:
3.0

Customer did not leave a comment.

THOMASJ F. 
Rating:
5.0

Customer did not leave a comment.

IBN O. 
Rating:
5.0

Online reservations furnishing credit card and other info seems unnecessary as it all is done at the dealer.

MICHAELLOUIS G. 
Rating:
5.0

Customer did not leave a comment.

DENNISRAY C. 
Rating:
5.0

Customer did not leave a comment.

ALVALESSIADEANNA S. 
Rating:
4.0

Gas stations are always a busy place. Staff was exceptionally helpful and friendly.

JEFFREYROBERT B. 
Rating:
5.0

Customer did not leave a comment.

Joseph T. 
Rating:
5.0

Customer did not leave a comment.

Betty H. 
Rating:
5.0

Absolutely nothing to improve upon! They were beyond fantastic :) Many thanks for helping my move go well

LAURALEIGH D. 
Rating:
5.0

Customer did not leave a comment.

GUALBERTOJAVIER F. 
Rating:
5.0

This is my third time renting a uhaul from C And C everytime I have received OUTSTANDING service

MICHELRENE M. 
Rating:
5.0

Customer did not leave a comment.

lachanda W. 
Rating:
5.0

Customer did not leave a comment.

MATTHEWXAVIOR R. 
Rating:
3.0

There was fees that im not understand

DANACARDELL T. 
Rating:
5.0

Customer did not leave a comment.

Brian J. 
Rating:
5.0

Great customer service and efficient process in renting and returning.

April B. 
Rating:
5.0

C&C Shell's staff - can't say enough good. They are fantastic!

BRENDA B. 
Rating:
5.0

Customer did not leave a comment.

LISAMARIE H. 
No reviews have been submitted for this location.

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