Customer Reviews for C&C Auto Sales
(U-Haul Neighborhood Dealer)

151 reviews

1101 Gilbert St   Charles City, IA 50616

(641) 228-8014

Location Hours

  • Mon-Fri: 10 am - 4:30 pm
  • Sat: 9 am - 1:30 pm
  • Sun: Closed
Special Operating Hours
  • 12/24/2021 - 12/25/2021: Closed
  • 12/31/2021: 10:00 am - 12:00 pm

Services at this Location:

Contact Us

(641) 228-8014

1101 Gilbert St
Charles City, IA 50616

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 4:30 pm
  • Sat: 9 am - 1:30 pm
  • Sun: Closed
Special Operating Hours
  • 12/24/2021 - 12/25/2021: Closed
  • 12/31/2021: 10:00 am - 12:00 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

The lady was great and she was really helpful

srinivasuluraju K. 
Rating:
5.0

Customer did not leave a comment.

SHEVAUN B. 
Rating:
5.0

Mrs. Tina was very nice and she made my experience smooth I enjoy talking to her well the computer was giving her problems and she explained everything I needed to do and rules. Great Representation for the company

MARJORIE F. 
Rating:
3.0

Customer did not leave a comment.

Rose D. 
Rating:
5.0

Customer did not leave a comment.

Valerie T. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
3.0

Customer did not leave a comment.

Robert H. 
Rating:
2.0

Customer did not leave a comment.

Brenda A. 
Rating:
3.0

Customer did not leave a comment.

Jason R. 
Rating:
5.0

Customer did not leave a comment.

Victoria L. 
Rating:
3.0

Customer did not leave a comment.

NICHOLAS Z. 
Rating:
1.0

The gas tank only had three quarters of a tank when picked up There was no breakdown showing how much a day I was charged and how much per mile.

STEVEN S. 
Rating:
3.0

Customer did not leave a comment.

CORY B. 
Rating:
5.0

I do not see where there would be a need for improvement at this location. The employee worked very well with me and met my needs 100%.,

Roger Z. 
Rating:
5.0

Customer did not leave a comment.

Christopher A. 
Rating:
3.0

Customer did not leave a comment.

Joshua N. 
Rating:
3.0

There was damage to the truck and this location was not our first choice, but we didn't have any other options since our original location didn't have the truck we ordered

Jaclyn D. 
Rating:
5.0

Customer did not leave a comment.

ANGELA H. 
Rating:
3.0

Customer did not leave a comment.

Colin A. 
Rating:
5.0

Customer did not leave a comment.

Christine W. 
Rating:
2.0

Has to move 2 car trailers from around the truck. Since it was a 24/7 pick up the location was closed.

Wayne M. 
Rating:
3.0

Customer did not leave a comment.

Denise B. 
Rating:
2.0

Finished unloading and returned the vehicle a day early, Saturday the 15th. Monday, the 17th, I received an email that the vehicle was returned on the 17th at 1037 a.m. and I received an additional $70+ charge. I was literally on hold for over 45 minutes to Uhaul to rectify. And the vehicle allowed water into "Mom's Attic" area, after driving for about an hour in a light rain. Cardboard boxes were damaged. Self pick up and self return seemed cumbersome, opted to return while staff was available. Just more complicated than it should be.

LYLE C. 
Rating:
4.0

Customer did not leave a comment.

JOSEPH M. 
Rating:
5.0

Customer did not leave a comment.

SHARLENE E. 
Rating:
3.0

Customer did not leave a comment.

Sheryl R. 
Rating:
5.0

Amazing service. Fast in and out.

DANIELLE R. 
Rating:
4.0

Excellent service, site personnel were ready for me, paperwork was already processed; truck was super clean and well-working/ a newer one - and every detail in explanation was clearly conveyed to me.

DOROTHY D. 
Rating:
3.0

Customer did not leave a comment.

Kim B. 
Rating:
5.0

First time renting a uhaul. Overall, great experience. The local service was helpful. Tina was amazing to work with!

ANGELA R. 
Rating:
2.0

Very rude, costumer service was horrible.

Jessica V. 
Rating:
4.0

Great customer service and super polite. Everything was ready to go right when I showed up and helped the day go smoothly

Anthony C. 
Rating:
3.0

Be completely honest with what is being signed

Troy C. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL D. 
Rating:
4.0

Customer did not leave a comment.

DON R. 
Rating:
4.0

Customer did not leave a comment.

shirley K. 
Rating:
5.0

Cruise control on the truck would have been excellent. I'm kind of tall and my long legs got tired. We packed a lot of stuff in that 10 foot truck. Other wise the truck and everything was great. Thanks

ricky K. 
Rating:
5.0

Customer did not leave a comment.

alantis C. 
Rating:
3.0

Customer did not leave a comment.

Thomas B. 
Rating:
5.0

Customer did not leave a comment.

Shannon R. 
Rating:
3.0

Customer did not leave a comment.

Kelly C. 
Rating:
3.0

If there going to require to wear a mask and sterilize you're hands and wear latex gloves then I expect them to also comply with the rules otherwise it was fine

Ronald S. 
Rating:
2.0

The lady working the counter was rude and unprofessional

allan C. 
Rating:
3.0

Customer did not leave a comment.

Richard A. 
Rating:
4.0

Dropped off after hours.

Michael H. 
Rating:
4.0

Customer did not leave a comment.

Krista L. 
Rating:
3.0

Customer did not leave a comment.

Brenda J. 
Rating:
5.0

Customer did not leave a comment.

Victor C. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey H. 
Rating:
5.0

Customer did not leave a comment.

Russell P. 
Rating:
3.0

She did her best

TIFFANY C. 
Rating:
5.0

To the Point, Professional, Friendly, did more than I was expecting.

Keith J. 
Rating:
4.0

Customer did not leave a comment.

JENNIFER S. 
Rating:
4.0

Customer did not leave a comment.

Daniel H. 
Rating:
3.0

Customer did not leave a comment.

Steve H. 
Rating:
5.0

I'm a repeat customer, should have less fill out information

tom H. 
Rating:
3.0

Hard to contact the people here. Called several times the afternoon before the move and could not reach anyone

Layla S. 
Rating:
3.0

For convenients yes, it is limited on parking.

Paul I. 
Rating:
4.0

Customer did not leave a comment.

Crystal B. 
Rating:
3.0

The lady that helped was very knowledgeable about the availability of the uhauls we needed. The sliding door of the 6Ã-12 trailer was almost impossible to open and close. We had to open and close it a number of times to get it loose enough to work decently. I really recommend everyone test "everything" before they take it.

David A. 
Rating:
5.0

Wider range of operating hours.

Max R. 
Rating:
4.0

need more information about details of pricing for uhaul. Was not clear to me that I would be paying 200$ for a one way trip only going 45 miles away!

Allison H. 
Rating:
3.0

Customer did not leave a comment.

donna H. 
Rating:
3.0

trailer lights did not work. had to make an unscheduled over night stop to get them fixed. U Haul in Missouri fixed them.

Tim H. 
Rating:
1.0

The truck assigned to me was hooked up to a trailer I didn't order and it took over 1.5 hours on the phone waiting in the cold to simply switch the truck on my reservation over. Both Uhaul and the owner blamed each other, of course... And when I did get in the cupholders had sticky residue all over and there was ash in the ashtray. Very, very displeased with this. Some sort of compensation would really go a long way!

Lucas H. 
Rating:
3.0

To be open when they are said to be open.

shelly M. 
Rating:
3.0

for a new customer a better review of the contract and expectations would be helpful

Carlye S. 
Rating:
2.0

The employee at the pick-up location told me that I had “until closing ” to return the rental truck and if I returned it after that, then I would be charged a fee. We returned our rental at 12:20pm, 20 minutes after it was apparently due. The drop-off location's hours of operation that day were 10am-4:30pm. Due to the miscommunication, I thought I was returning my rental 4 hours early and not 20 minutes late, resulting in an extra charge of $57! I'm extremely disappointed that after looking over my rental documents to confirm my drop-off that the employee at the drop-off location didn't see fit to mention to me that I would be getting an additional charge for such a trivial delay.

Jordan S. 
Rating:
5.0

Customer did not leave a comment.

Brian H. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
4.0

Paperwork end of things takes too long.

Brad G. 
Rating:
5.0

Customer did not leave a comment.

dan V. 
Rating:
5.0

Customer did not leave a comment.

Jodi L. 
Rating:
1.0

Took an hour to get our van in order, and it still wasn't done correctly. Checked the wrong van number out and therefore created difficulty in the drop off process.

Ian D. 
Rating:
5.0

Nothing

Clorista B. 
Rating:
3.0

Whoever had the U-Haul until I had, previously didn't clean the trailer up at all. They must have damaged the 4-way connector on the trailer as well. Recycling Market lights on top wasn't working so he tried to tempt to fix by replacing the bulb and had no luck. It was a clean friendly atmosphere I can say that.

Michael G. 
Rating:
5.0

Customer did not leave a comment.

beverly H. 
Rating:
4.0

Customer did not leave a comment.

Dennis C. 
Rating:
4.0

Customer did not leave a comment.

Bernard L. 
Rating:
4.0

Customer did not leave a comment.

Douglas B. 
Rating:
3.0

Customer did not leave a comment.

Marique R. 
Rating:
5.0

Customer did not leave a comment.

steven H. 
Rating:
4.0

Customer did not leave a comment.

Jack S. 
Rating:
5.0

Customer did not leave a comment.

Samson A. 
Rating:
3.0

Customer did not leave a comment.

Jack S. 
Rating:
3.0

Customer did not leave a comment.

Curtis H. 
Rating:
5.0

Customer did not leave a comment.

AshleyJo H. 
Rating:
5.0

Customer did not leave a comment.

Todd R. 
Rating:
5.0

Nothing

ed H. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

Customer did not leave a comment.

Scott V. 
Rating:
5.0

Customer did not leave a comment.

Jacob J. 
Rating:
5.0

Wonderful lady working there very nice help me out in a lot of ways went above and beyond

alex W. 
Rating:
5.0

Parking was a bit congested but we parked the U-Haul on the side street.

CHRISTINE F. 
Rating:
5.0

Customer did not leave a comment.

David L. 
Rating:
5.0

The service representative was very helpful.

David L. 
Rating:
4.0

Customer did not leave a comment.

Kim K. 
Rating:
5.0

Customer did not leave a comment.

Larry W. 
Rating:
5.0

Customer did not leave a comment.

MAcia P. 
Rating:
5.0

Customer did not leave a comment.

Janna G. 
No reviews have been submitted for this location.

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