I had a reservation in Mercer Pa. 11pm I received an email dealer stating he won't be available for the 9am pickup. I had to go to Grove City.
larry b
Customer Reviews for C&V Cap
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The owner I s very nice and helpful.
Michael HI had no issue with the location. Your app however, stinks. The location settings on my phone were on, but YOUR APP would not recognize I was in the right place when it showed I was. The delay caused by your app caused many problems for my crew and myself as we were set back several hours in our work. Fix your app! It stinks!
don kVery courteous & helpful. The gentleman’s name is Pat. Will use again
Alan WTruck was ready & waiting when I arrived to pick it up. Business owner was friendly & the process was handled smoothly.
Marvin PA great Uhaul experience. My first time back to a uhaul in a long time.
Parkhurst DI did not drop off at this location. I dropped off at Close Auto Sales, the same as the pick up location.
Andrew CExcellent location!? Second time there because the first time went so smoothly! Friendly and helpful staff, too!
BENNETT MC & V Cap is always outstanding!
Thomas LThe owner there is very helpful, friendly and knowledgeable.
Ronald SNothing, everything was just perfect!
Alan KSo incredibly helpful during a problem with drop off location. Made the terrible experience so much better. He was so sweet and willing to help.
Nina SNo complaints, the gentleman was super patient and helpful, I felt completely at ease
Jason TThe online check in process is absolutely miserable. It has nothing to do with the location.
steven bClean leaves and dirt out of inside.
Daniel JGreat service. Thanks
Steven LSigns about where to leave the Uhaul were confusing and pointing in the wrong direction. Originally thought that I had to drop leave the Uhaul down TCI Park Rd.
Lisa GWas unable to use the app to return trailer. would not accept my name contract number...
RichardF WThe owner of the business was great. I actually pulled up early and he let waved me in to start the rental process early. Very nice.
Justin MCan’t think of anything. He was very helpful. He had us on our way in no time.
Ronald SI would like a jack-stand on all trailers.
TRACY LDispatch pushed me to different location. They would not budge. They used me to move their own trucks.
Jason MWow, best UHaul location we’ve ever rented from. Such great customer service and professionalism. Definitely will use again and recommend to others.
Greg KThanks. This rental work exceptionally well.
Randall PVery friendly and great service
Dennis LDrop off trailer and then the truck
tom rC&V cap was excellent to work with! But our experience before hand was TERRIBLE! We found out the night before that our reservation was cancelled with NO NOTIFICATION!!! We were told that the original business we were to rent from was cancelled. So fast forward to the day of the rental, he called us wanting to know why we didn’t pick up the truck! The problem obviously came from your end of it!!! My husband worked for a dealer of U-Haul and they gave it up because of all the problems with you. My daughter also works for a business that does U-Haul rentals, they have only done it for a few months and will also be giving it up due to all the problems with your company. So sadly I don’t know if I would recommend U-Haul to anyone that will be moving!!!! With that being said, I have nothing but good things to say about Murdicks auto and also C&V Caps.
jenifer mI rented one dozen furniture pads, but was only given 10 pads.
Daniel DThe location was great. The app for touch free pickup is not easy to use.
BRIAN LOwner was friendly and helpful
George BEverything was great, Pat was very nice and experienced.
JACK MThe fellow was very helpful and made it easy to get on our way. I would recommend his location to others, including U-haul in general.
Ron S4by8 closed trailer leaked, drivers side front corner and at least one other location,
FRANCIS JThe cab was littered from the previous renter and the box bed had about a quart of potting soil and dirt in it. Also the fuel tank only had 5/8 tank of gas. We left it with 3/4 tank. The lock box pass was to difficult to find on website. We called to get the lock combo.
Rodney MWould have appreciated warning about 10% added taxes and fees. Also self-checkout to return truck was ridiculously involved and unnecessarily difficult from what I could see.
JAMES CCheck in process takes way too long. Should be able to upload DL and photo before pick up - and submit the extra info for verification. I don’t carry a passport and people don’t answer calls from strange numbers - major delay getting checked in. Very frustrating.
Hallie Bgreat service
JARED Uthis location was great, however, I'm not happy at all with customer service... I reserved a motorcycle trailer... I was called and told there wasn't one in the area, but they could get me a 5x9... I asked if it had a wheel chock for my bike and was told yes, they all do... Lies!! There was not a wheel chock in there and this made for a dangerous towing situation as the bike wasn't as stable as it should have been... you need to train your customer service reps better as this was really unacceptable to me... but, I had to make it work... Very unhappy with Uhaul customer service.
BRIAN BThe person i picked up from was beyond pleasant and i will happily use his location again!
Alan JHave more availability of equipment.
SCOTT AI was charged for save move when I didnt apply to have it.
KELSEY SYour website needs much improvement. It wouldn't list my reservation or rental information. I spent a good hour trying to load various sites like find my reservation and return the uhaul. I just gave up
JEFFREY SLittle out of way since there is one 1/10 of a mile to instead of 7. Adds to cost when trying to save on move doing it yourself.
Amy CThe owner at C and V is professional, prompt and courteous. I have had issues regarding reservations being lost or incorrect at other local u-haul rental facilities and he has NEVER fallen through. I send everyone that is looking to him.
KARL HExcellent service and equipment.
Chris CVery friendly and efficient.
Rebecca VVery nice man at the counter. Quick and easy checkout.
Jason L