Customer did not leave a comment.
Jotay D
Customer Reviews for C&J Enterprize
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Always quick service
STEVE SThe manager is a great guy.the location great and everything neat and tidy!
ROBERT BVery nice people to rent from fast service!!
steven eAlways friendly and helpful
Christy ANeed to be open per hours posted.
keith RNeed to stay open according to the times it states
keith RThe driver side pictures were not up to date.
JONATHAN PGreat, friendly service.
David TGreat customer service, clean and friendly
Melody SAlways helpful and friendly easy to deal with. Would highly recommend them and use again I had unit for 15 years always great service!!
KIMBERLY M | Overall ExperienceNo improvements needed. Professional, courteous and accommodating.
Judi KI was told that the 15 foot truck would hold all my stuff easily and I really needed a 20 foot as it turned out.
norm sThis was an after hours drop off so I can’t comment on the facility.
Robert WUhaul is so expensive! Shout offer a cheaper one day rate
ARIEL MVery nice good customer service!!
jill bExperience was perfect, very helpful and friendly customer service. Vehicle was extremely clean and reliable.
caleb rI left half tank in it when dropped and was charged $147.00 for fill up… there was half tank in it when picked up and that’s what I put in it a few blocks from drop off…I would like my $147.00 returned…Tim
Timothy BI dropped the truck off in Las Vegas as they told me they would knock $200.00 off the bill I put a half tank of gas in that’s what I left Illinois with they billed me $147.00 for gas on the Las Vegas end I would like my $147 returned and my $200 taken off my bill as promised…Tim
Timothy BBest location I have used in years.
Jeff SThe representative was super nice
JENNIFER WGreat experience
Janice BBest experience with rental can ever. Great communication with management. Clean, ready vehicle
Stephen JMy tire blew out leaving me stranded in the road for 3 hrs. I had an anxiety attack while waiting because of the trucks zooming by…
Brandis FMark an his wife,very friendly people.defenatly would recommend them.thank u mark an uhaul for your services.
robert dCouldn't have went any smoother! Great experience.
Julie MJust keep doing uhaul
Patricia sTrain all sub_ contracters to treat customers like Mark Poole at Carterville Il.
JOSEPH VMark is my go to guy. Always friendly and helpful. Clean trucks!!!
Sandra CGreat service, easy pick up
savanna aVery helpful and friendly service.
greg mTHIS UHAUL LOCATION WAS GREAT, NO ISSUES THERE. MY PROBLEM I HAD WAS WITH UHAUL COMPANY AND THEIR THE AFTER HOURS PICKUP PROCEDURE. IT WAS EXTREMLY FRUSTRATING. THE PHOTO APP AND FILLING OUT A MILLION THINGS IS A NIGHTMARE. I ALMOST MISSED THE DROPOFF DEADLINE BECAUSE I WAS AT THE LOT TRYING TO GET THE APP TO WORK. WHAT A HUGE WASTE OF MY TIME. I WILL NOT BE USING UHAUL AGAIN BECAUSE OF THIS.
Benjamin QThis place told me that they didn’t have rental pads and they would get them. They ended up not getting them and I had to drive an hour to get them at 2 different locations.
Stephen LThe rental rep is so informative and nice!
CAROL MHave the person renting the vehicle trained know each product in the cab better. Order new trucks/equipment that is simple to use! OFF ON No buttons/switches that one must read a page somewhere in owners manual to use. Keep it simple!!!!
kenneth bVery accommodating, don't change a thing!
Robert RMark was a great guy! He made sure my windows were clean and I was pulled up front and ready to go. Great service!
Janine WThe guy was great. Got a truck with 13k on it so basically new truck. I got 3-4 hrs into 9 hr drive and air goes out. It’s 99 heat advisory. I call local Uhaul and let him know maybe it’s a fluke. Turned back on for couple minutes then got air. Called 1800 # got reference # told I could park n wait 1-1.5 hrs minimum for a fix or someone to come look at. By this time it’s so hot my phone is over heating and I’m holding it out window so I can follow map directions. Finally make it to new state 9 hr drive. Call 1800 about was told partial or refund. Get call from regional Uhaul dealer and told he can give me 50 bucks for my trouble. I’m like serious I spent over 2100 on two uhauls and told well since abs/traction light came on I can give you total 100 dollars. Which I know it’s business but that was a joke.poor customer service should have been I’ve seen how much you spent and want to make this right here’s at least 500 off for 26ft. At least 500 to make right n still making a profit of 900 if you count the bigger insurance I purchased. Just sad. I got a Uhaul too early filled up 180 bucks was refunded but charged 70 for 1 day n insurance plus mileage. Then order a 26 n 10ft n deal with heat advisory n best they can do is 100 bucks because air conditional is an luxury when I’m pretty sure al cars come with air so not s luxury. Would I use Uhaul again? No I’ll use another service.
Scott KGot me in and out in 10 minutes. Would have been quicker but I was asking for information on the town we just moved into. Was very knowledgeable and was happy to help.
ARTHUR PIt was easy and effortless!! Mark was extremely nice!
amanda lNothing to suggest to improve. I guess rent for free would be the only thing to make it better, but I don't expect that.
bibi l15 ft truck was 15ft across the top and 12 ft Across the bottom which results in a huge loss of storage space. Not cool should be advertised as 12 ft truck with moms attic otherwise I would have gotten a larger truck and not have to make arrangements for my stuff that should have fit in a15 footer
Callie MCab of the truck could have used a cleaning, but my quibbles begin and end there. Overall, great dealer!
Steven SA very friendly, cool manager and great service.
Dinush AThank you! Great job on the customer service!!!
William BNothing.
STEVEN DWe had a storage unit for over ten years. The property was well maintained and secure. We highly recommend this facility.
REYNALDO B | Overall ExperienceThere's nothing else that I want to store my things at this place because it's what I would do it again in near future this place is very clean and friendly! The guy is a wonderful person. Best place to store your things in safe place.
lisa c | Overall ExperienceNice and clean storage unit
alesalem n | ReservationDid not move in but excellent customer service
Abby R | ReservationThe worker was awesome. He allowed me to stay inside while I waited for my ride.
Susan P | ReservationI would recommend this facility to everyone. Very clean and in a perfect location. Didn’t ever feel uncomfortable going there no matter what time I needed to go. And the staff was very professional.
stacy s | Overall Experience