Customer Reviews for C&J Enterprize
(U-Haul Neighborhood Dealer)

342 reviews

702 E Plaza Dr   Carterville, IL 62918

(618) 985-8018

Office Hours

  • Mon-Fri: 8 am–4 pm
  • Sat: 8 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(618) 985-8018

702 E Plaza Dr
Carterville, IL 62918

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–4 pm
  • Sat: 8 am–12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

david cochran 
Rating:
4.0

Customer did not leave a comment.

Richard Livingston 
Rating:
5.0

Customer did not leave a comment.

CHRIS NEWMAN 
Rating:
5.0

Very nice people to rent from fast service!!

steven evans 
Rating:
5.0

Customer did not leave a comment.

steven evans 
Rating:
5.0

Always friendly and helpful

Christy Allen 
Rating:
3.0

Need to be open per hours posted.

keith Rutowski 
Rating:
3.0

Need to stay open according to the times it states

keith Rutowski 
Rating:
5.0

The driver side pictures were not up to date.

JONATHAN PICKENS 
Rating:
3.0

Customer did not leave a comment.

Monica Townsend 
Rating:
5.0

Customer did not leave a comment.

elissa brown 
Rating:
5.0

Great, friendly service.

David Tegethoff 
Rating:
5.0

Great customer service, clean and friendly

Melody Shehorn 
Rating:
5.0

Customer did not leave a comment.

ROBERT YOUNG 
Rating:
5.0

Customer did not leave a comment.

anna wade 
Rating:
5.0

Customer did not leave a comment.

Esther Phillips 
Rating:
5.0

Always helpful and friendly easy to deal with. Would highly recommend them and use again I had unit for 15 years always great service!!

KIMBERLY MC GINNESS  |  Overall Experience 
Rating:
5.0

No improvements needed. Professional, courteous and accommodating.

Judi Kiehn 
Rating:
5.0

Customer did not leave a comment.

norm short 
Rating:
5.0

Customer did not leave a comment.

JAMES ENGEL 
Rating:
5.0

Customer did not leave a comment.

DEREK ERVIN 
Rating:
4.0

I was told that the 15 foot truck would hold all my stuff easily and I really needed a 20 foot as it turned out.

norm short 
Rating:
5.0

Customer did not leave a comment.

Celina Howell 
Rating:
4.0

Customer did not leave a comment.

James Sallee 
Rating:
5.0

Customer did not leave a comment.

Brandon Moy 
Rating:
5.0

Customer did not leave a comment.

Alexis Perez 
Rating:
3.0

This was an after hours drop off so I can’t comment on the facility.

Robert Wallace 
Rating:
5.0

Uhaul is so expensive! Shout offer a cheaper one day rate

ARIEL MALONE 
Rating:
5.0

Customer did not leave a comment.

Daniel Bommelje 
Rating:
5.0

Customer did not leave a comment.

Jason Parr 
Rating:
5.0

Customer did not leave a comment.

John Jones 
Rating:
5.0

Very nice good customer service!!

jill bolin 
Rating:
5.0

Customer did not leave a comment.

Jackie Smith 
Rating:
5.0

Customer did not leave a comment.

Steven Schackmann 
Rating:
5.0

Experience was perfect, very helpful and friendly customer service. Vehicle was extremely clean and reliable.

caleb reed 
Rating:
5.0

Customer did not leave a comment.

Brannon Kunkel 
Rating:
1.0

I left half tank in it when dropped and was charged $147.00 for fill up… there was half tank in it when picked up and that’s what I put in it a few blocks from drop off…I would like my $147.00 returned…Tim

Timothy Burns 
Rating:
1.0

I dropped the truck off in Las Vegas as they told me they would knock $200.00 off the bill I put a half tank of gas in that’s what I left Illinois with they billed me $147.00 for gas on the Las Vegas end I would like my $147 returned and my $200 taken off my bill as promised…Tim

Timothy Burns 
Rating:
5.0

Customer did not leave a comment.

SCOTT BRIDGES 
Rating:
5.0

Best location I have used in years.

Jeff Stewart 
Rating:
5.0

Customer did not leave a comment.

EMILY SCHNEIDER 
Rating:
5.0

Customer did not leave a comment.

Mitch Fletcher 
Rating:
5.0

Customer did not leave a comment.

Tyler Bremer 
Rating:
5.0

The representative was super nice

JENNIFER WILCOX 
Rating:
5.0

Great experience

Janice Bradley 
Rating:
5.0

Customer did not leave a comment.

Amber Alexander 
Rating:
5.0

Customer did not leave a comment.

robert doggett 
Rating:
5.0

Best experience with rental can ever. Great communication with management. Clean, ready vehicle

Stephen Johnson 
Rating:
3.0

My tire blew out leaving me stranded in the road for 3 hrs. I had an anxiety attack while waiting because of the trucks zooming by…

Brandis Foley 
Rating:
5.0

Mark an his wife,very friendly people.defenatly would recommend them.thank u mark an uhaul for your services.

robert doggett 
Rating:
5.0

Customer did not leave a comment.

Robert Tolnai 
Rating:
5.0

Couldn't have went any smoother! Great experience.

Julie Meneese 
Rating:
5.0

Customer did not leave a comment.

Ron DeRosa 
Rating:
5.0

Customer did not leave a comment.

Lori Denham 
Rating:
3.0

Customer did not leave a comment.

Roy Buck 
Rating:
5.0

Just keep doing uhaul

Patricia skoviak 
Rating:
5.0

Customer did not leave a comment.

Daniel Dunn 
Rating:
5.0

Train all sub_ contracters to treat customers like Mark Poole at Carterville Il.

JOSEPH VETTER 
Rating:
5.0

Customer did not leave a comment.

Jennifer Rinehart 
Rating:
5.0

Customer did not leave a comment.

Bruce Cavins 
Rating:
5.0

Customer did not leave a comment.

Darrin Bartley 
Rating:
4.0

Customer did not leave a comment.

Leslie Hanson 
Rating:
5.0

Customer did not leave a comment.

Gary Dickerson 
Rating:
5.0

Customer did not leave a comment.

sam dyche 
Rating:
4.0

Customer did not leave a comment.

Barry Gibbs 
Rating:
5.0

Mark is my go to guy. Always friendly and helpful. Clean trucks!!!

Sandra Castro 
Rating:
5.0

Customer did not leave a comment.

Paul Haley 
Rating:
5.0

Great service, easy pick up

savanna asabauch 
Rating:
5.0

Very helpful and friendly service.

greg moore 
Rating:
5.0

Customer did not leave a comment.

Patrick O Brien 
Rating:
5.0

THIS UHAUL LOCATION WAS GREAT, NO ISSUES THERE. MY PROBLEM I HAD WAS WITH UHAUL COMPANY AND THEIR THE AFTER HOURS PICKUP PROCEDURE. IT WAS EXTREMLY FRUSTRATING. THE PHOTO APP AND FILLING OUT A MILLION THINGS IS A NIGHTMARE. I ALMOST MISSED THE DROPOFF DEADLINE BECAUSE I WAS AT THE LOT TRYING TO GET THE APP TO WORK. WHAT A HUGE WASTE OF MY TIME. I WILL NOT BE USING UHAUL AGAIN BECAUSE OF THIS.

Benjamin Quoss 
Rating:
2.0

Customer did not leave a comment.

Joseph Thierry 
Rating:
5.0

Customer did not leave a comment.

mat yates 
Rating:
5.0

Customer did not leave a comment.

Johni Hogue 
Rating:
3.0

This place told me that they didn’t have rental pads and they would get them. They ended up not getting them and I had to drive an hour to get them at 2 different locations.

Stephen Linane 
Rating:
5.0

The rental rep is so informative and nice!

CAROL MURPHY 
Rating:
4.0

Customer did not leave a comment.

art plotke 
Rating:
5.0

Customer did not leave a comment.

Latoya Miller 
Rating:
5.0

Have the person renting the vehicle trained know each product in the cab better. Order new trucks/equipment that is simple to use! OFF ON No buttons/switches that one must read a page somewhere in owners manual to use. Keep it simple!!!!

kenneth boden 
Rating:
5.0

Customer did not leave a comment.

NEIL EAYRS 
Rating:
5.0

Very accommodating, don't change a thing!

Robert Reel 
Rating:
5.0

Mark was a great guy! He made sure my windows were clean and I was pulled up front and ready to go. Great service!

Janine Welker 
Rating:
5.0

Customer did not leave a comment.

musa yahaya 
Rating:
3.0

The guy was great. Got a truck with 13k on it so basically new truck. I got 3-4 hrs into 9 hr drive and air goes out. It’s 99 heat advisory. I call local Uhaul and let him know maybe it’s a fluke. Turned back on for couple minutes then got air. Called 1800 # got reference # told I could park n wait 1-1.5 hrs minimum for a fix or someone to come look at. By this time it’s so hot my phone is over heating and I’m holding it out window so I can follow map directions. Finally make it to new state 9 hr drive. Call 1800 about was told partial or refund. Get call from regional Uhaul dealer and told he can give me 50 bucks for my trouble. I’m like serious I spent over 2100 on two uhauls and told well since abs/traction light came on I can give you total 100 dollars. Which I know it’s business but that was a joke.poor customer service should have been I’ve seen how much you spent and want to make this right here’s at least 500 off for 26ft. At least 500 to make right n still making a profit of 900 if you count the bigger insurance I purchased. Just sad. I got a Uhaul too early filled up 180 bucks was refunded but charged 70 for 1 day n insurance plus mileage. Then order a 26 n 10ft n deal with heat advisory n best they can do is 100 bucks because air conditional is an luxury when I’m pretty sure al cars come with air so not s luxury. Would I use Uhaul again? No I’ll use another service.

Scott Kirk 
Rating:
5.0

Customer did not leave a comment.

Leon Cook 
Rating:
5.0

Got me in and out in 10 minutes. Would have been quicker but I was asking for information on the town we just moved into. Was very knowledgeable and was happy to help.

ARTHUR PLOTKE 
Rating:
5.0

It was easy and effortless!! Mark was extremely nice!

amanda lach 
Rating:
4.0

Customer did not leave a comment.

CATHRINE PACKARD 
Rating:
5.0

Nothing to suggest to improve. I guess rent for free would be the only thing to make it better, but I don't expect that.

bibi lehman 
Rating:
4.0

Customer did not leave a comment.

ryan richardson 
Rating:
5.0

15 ft truck was 15ft across the top and 12 ft Across the bottom which results in a huge loss of storage space. Not cool should be advertised as 12 ft truck with moms attic otherwise I would have gotten a larger truck and not have to make arrangements for my stuff that should have fit in a15 footer

Callie Meiners 
Rating:
5.0

Cab of the truck could have used a cleaning, but my quibbles begin and end there. Overall, great dealer!

Steven Stegeman 
Rating:
5.0

Customer did not leave a comment.

Ali Soliman 
Rating:
5.0

A very friendly, cool manager and great service.

Dinush Arachchilage 
Rating:
5.0

Thank you! Great job on the customer service!!!

William Bledsoe 
Rating:
5.0

Nothing.

STEVEN DRAGOVAN 
Rating:
5.0

Customer did not leave a comment.

Kirby Bullard 
Rating:
5.0

Customer did not leave a comment.

Maryon King 
Rating:
5.0

Customer did not leave a comment.

JIM MORGAN  |  Overall Experience 
Rating:
5.0

Mark Poole in Cartersville was fantastic, we enjoyed talking with him . He showed us how the car trailer worked and ask if we had any questions. also told us if we had any problems we could call him or use U-Haul you tube vids. great experience.

Gerard Dugas 
Rating:
5.0

Customer did not leave a comment.

thinh doan 
Rating:
5.0

Customer did not leave a comment.

Scott Kinley 
Rating:
5.0

We had a storage unit for over ten years. The property was well maintained and secure. We highly recommend this facility.

REYNALDO BETANCOURT  |  Overall Experience 
Rating:
5.0

There's nothing else that I want to store my things at this place because it's what I would do it again in near future this place is very clean and friendly! The guy is a wonderful person. Best place to store your things in safe place.

lisa camden  |  Overall Experience 
Rating:
5.0

Nice and clean storage unit

alesalem nojang  |  Reservation 
Rating:
5.0

Did not move in but excellent customer service

Abby Ramirez  |  Reservation 
Rating:
4.0

The worker was awesome. He allowed me to stay inside while I waited for my ride.

Susan Palmer  |  Reservation 
Rating:
5.0

I would recommend this facility to everyone. Very clean and in a perfect location. Didn’t ever feel uncomfortable going there no matter what time I needed to go. And the staff was very professional.

stacy syers  |  Overall Experience 
No reviews have been submitted for this location.

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